Exterior

Reviews of New Hall Hotel & Spa

4 out of 5
New Hall Hotel & Spa
Walmley Road, Sutton Coldfield, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 328 out of 494 reviews" "
Rating 8 - Good. 125 out of 494 reviews" "
Rating 6 - Okay. 25 out of 494 reviews" "
Rating 4 - Poor. 10 out of 494 reviews" "
Rating 2 - Terrible. 6 out of 494 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Travelled with partner
Liked: Amenities
What a beautiful place to stay, steeped in history. Staff amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hall is a beautiful old building and has been kept to a very high standard. The staff are just so friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanting to be close to great food and other fun in Birmingham but away from the stress, New Hall was perfect for our group of five friends. The spa and their staff don’t get enough praise. The lounges and gardens and drinks make for easy unwinding. Of course, the grounds and the atmosphere are the draw. I was expecting to be overcharged for services as a result but they really provided value. The actual bedrooms (at least ours) were smaller and not fancy but they did leave nice treats for my birthday :)
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning Hotel Spa, room was superb, every staff member was happy and had time for you. The Spa was a dwlight to yse with a decent hot sauna & Steam room, jacuzzi jets were wonderfully powerful & a lovely pool to swim in. The bar food was great & the resturant food the next day was very tasty. Was an absolutely pleasure to stay there, coulfnt failt it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Adrian

Business traveller, Travelled with partner
Fab
Stayed 3 nights in Feb 2024

10/10 Excellent

Emma

Stayed 1 night in Dec 2023

8/10 Good

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel staff were excellent and very helpful. Location was quiet and great location. Food was to a good standard. However room had no addtions you would normally find, ie tooth brush and paste,ear buds et al. No porter service and mini was had no contents less small milk for hot drinks. Swimming pool was great, however located in seperate annex to hotel. Not ideal when wearing bathrobe and hotel slippers. Overall hotel was fine, somewhat over priced based on room and services in room.
Stayed 1 night in Dec 2023

10/10 Excellent

Saffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Beautiful hotel, but what made the stay was the friendly attentive staff. Food was lovely and spa massage was amazing!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful surroundings and very peaceful. Good food and excellent service.
Stayed 2 nights in Nov 2023

6/10 Okay

Neil

Liked: Cleanliness
Hotel in general was cold ,had to sleep fully clothed to keep warm ,ate in the restaurant expensive and very average
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023

8/10 Good

glenn

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was ok grounds very well kept Hotel need some updating in places Breakfast poor
Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic hotel
We have just come back from an amazing weekend at New Hall Hotel and Spa. It is a beautiful historic hotel with clean comfortable rooms, friendly staff and a delicious breakfast. There is good size pool, which is kept at the perfect temperature and guests can also use the sauna, steam room and hot tub. Would definitely return and recommend to others.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and amazing service from friendly
Wonderful hotel and amazing service from friendly staff.
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Stayed 2 nights in Oct 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gardens and house overall are beautiful. Feels like you’re staying in a national trust property. Staff are super helpful. Our suite for a family of four was perfect, would recommend the Sachaverelle suite - awesome bathroom. Just think the bar/lounge/restaurant need a bit of money spending on them. Loved our stay though for an extended family celebration.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with group
Staff couldn’t be more helpful. Greeted with smiling faces like they were pleased to see us. Couldn’t do enough for us.
Stayed 1 night in Sep 2023

10/10 Excellent

Kerry

Stayed 1 night in Sep 2023

10/10 Excellent

Annabel

Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
History and spa
Stayed 2 nights in Jul 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, a little expensive for what it is
Stayed 2 nights in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful retreat
New Hall has exceeded ones expectation. Exceptional in every aspect. Ambience including it's natural beauty truly outstanding. Staff absolutely first class, all needs were met, going over and beyond. Meals exquisite, a wide selection to chose from, beautifully presented. Cleanliness 10 out of 10
Stayed 1 night in Jul 2023

10/10 Excellent

Kirsty

Stayed 1 night in Jul 2023

8/10 Good

Chinyere

Stayed 1 night in Jun 2023

10/10 Excellent

Ranjeet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, central but secluded, good dining options but best of all the staff were amazing. There was nothing that was too much trouble. They are the reason why I would come again.
Stayed 1 night in Apr 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay
Stayed 1 night in Mar 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service of the highest quality
Wow. This hotel is beautiful. So much history, wonderful grounds. It's peaceful and quiet. The food is incredible but what really stood out for my family and I was the customer service. The manager, Louis, opened the door for us upon arrival and took photos for us on departure. The point here is that from start to finish his professionalism was exceptional. There was an impatient customer behind us on check-in but Louis didn't panic, he politely told him he was dealing with us first and would be with him shortly. The attention to detail and willingness to help us at all times clearly rubbed off on all the staff throughout the hotel. The hospitality industry should take a lesson from the way they do things here. We had an amazing time.
Stayed 2 nights in Jan 2023

6/10 Okay

Minuta Nicoleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning.
Wonderful stay. Everyone there was super friendly, welcoming and helpful. Excellent rooms and a beautiful, relaxing location. Wild parakeets outside were a surprising bonus along with the kingfisher by the moat.
Stayed 1 night in Nov 2022

10/10 Excellent

Craig

Stayed 1 night in Nov 2022

10/10 Excellent

Kevin

Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Beautiful old style hotel with lots of character and history. Beautiful appointed room. Very comfortable spacious and clean. Reception staff very friendly and helpful
Stayed 1 night in Sep 2022

8/10 Good

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hand rails to help in and out of bath/shower are vital! But these were not installed
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 2 nights in Sep 2022

10/10 Excellent

Sayid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service at its best!!
Stayed 1 night in Jul 2022

10/10 Excellent

Graham

Stayed 2 nights in Jun 2022

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property with great character and very friendly staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Helga

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in this beautiful hotel.
Gem of a hotel. Staff were extremely friendly and helpful. We had a relaxing full body massage in the spa too. The restaurant had an excellent menu and the food was delicious. Couldn’t find any fault at all with out stay here. Would highly recommend and hope to return again one day.
Stayed 1 night in May 2022

10/10 Excellent

expedia

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely place. Service was so very friendly and helpful. Food was much better than average. Surroundings were gorgeous.
Stayed 3 nights in Mar 2022

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

malcolm

Stayed 2 nights in Feb 2022

10/10 Excellent

Keith

Stayed 1 night in Feb 2022

2/10 Terrible

Graham

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scabies caught ..be careful.spa very dissapointing
Spent a fortune on a family break and I was bitten in the room for 5 days and I have reported the matter to the Environmental health. The pool did NOT work 2 days out of 5 and ONLY 2 people allowed in the pool at once at any time.. Very deceiving pictures indeed and these were landscape pictures and it is all very small and definitely not a 4 star spa. NOT good value at all for the price as I have stayed in Hotels better quality less than half the price.. Do your homework before booking.
Stayed 1 night in Jan 2022
Response from New Hall Hotel on 11 Feb 2022
Dear Mr Ripley, We are disappointed to read your review following your recent contact with our Customer Services Team. In our response we explained the steps taken to investigate your skin irritation complaint which included an inspection by a specialist third party company and the reasons why we were unable to offer any compensation in regards to this matter. Although Covid measures were in place during your stay to restrict the number of guests using the pool at any one time, the pool was not out of use at any point during our standard opening hours. Given these points we were unable to agree to your request for a full refund but are sorry you were dissatisfied with your stay and did not wish to accept our goodwill gesture. We will be glad to share all relevant information with Environmental Health and your legal representative should they require it.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service, clean, friendly staff and the food was amazing
Stayed 1 night in Jan 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022