Уважаемый Дмитрий, добрый день! Благодарим за выбор гостевых комнат и апартаментов "Грифон" в Санкт-Петербурге и Вашу оценку. Будем рады увидеть Вас снова! С уважением, Ожельская Кристина Управляющая

Уважаемая Ольга, добрый день! Благодарим Вас за выбор апартаментов "Грифон" в Санкт-Петербурге и Ваш отзыв. Мы очень сожалеем, что у Вас сложилось такое плохое впечатление о наших апартаментах. Большинство наших гостей, в том числе бизнес-путешественники, семьи с детьми, довольны условиями проживания и продуманными до мелочей удобствами. Апартаменты расположены в соседнем доме с ресепшн, в жилом подъезде, в котором предусмотрена влажная уборка на постоянной основе. Мы обязательно обратим внимание коммунальных служб на качество и периодичность уборки. Однако, в общем коридоре, где расположены все апартаменты, всегда идеальная чистота. Шумоизоляция между апартаментами современная и качественная. Вентиляция работает при включенном свете, также на кухне есть специальная клавиша для включения/выключения вентиляции. Надеемся, что в целом Вы остались довольны поездкой в наш замечательный город. С уважением, Ожельская К.В. Управляющая

Благодарим за замечательный отзыв! С радостью примем вас снова в наших гостевых комнатах!

Уважаемый Andrey, Благодарим за отзыв, мы рады, что Вам понравились наши гостевые комнаты и апартаменты. Надеемся, что в следующий раз Вы снова выберите нас! С уважением, Управляющий гостевых комнат и апартаментов "Грифон"

Уважаемый Sergey! Благодарим Вас за приятные слова и высокую оценку нашей работы. Будем рады видеть Вас снова! С уважением, Управляющий гостевых комнат и апартаментов "Грифон"

Уважаемый Anonymous, Благодарим Вас за отзыв и высокую оценку! Мы всегда стараемся слышать отзывы/пожелания наших гостей, чтобы сделать их пребывание максимально комфортным. Будем рады видеть Вас снова! С уважением, Управляющий гостевых комнат и апартаментов "Грифон"

Dear Mr. EMELIANOV, Thank You for choosing our guest rooms and apartments! Our team always try to help guests, to hear remarks and eliminate them, of course, in case, if guests make requests during their staying. Hope to see You again! Faithfully yours,

Cara FEDERICA, Grazie per il tuo commento! Siamo lieti che tu abbia apprezzato così tanto la posizione dell'hotel e il lavoro dello staff. Saremo lieti di rivederti. Cordiali saluti,

BYUNGSOO님께, 자세한 검토에 감사드립니다! 새 아파트의 디자인과 편리함이 마음에 들었습니다. 상트 페테르부르크에서의 사소한 결함이 귀하의 체류를 가리지 않기를 바랍니다. 다시 만나서 반갑습니다! 안부

친애하는 YoujinLee, 의견을 보내 주셔서 감사합니다. 우리는 당신이 우리의 일과 직원을 높이 평가 해 주셔서 대단히 기쁘게 생각합니다. 다시 만나서 기쁩니다! 안부, 호텔 매니저 Grifon

Dear Mr. Edwin A, Thank You very much for such detailed review! We are pleased that You estimated our location, rooms and apartments. Will be glad to see You next time! Beast regards, General Manager of Grifon Hotel

Dear guest, Thank You for high mark of our work! Best regards,

Caro Anonymous, Molto probabilmente, descrivi l'ingresso dell'appartamento. I nostri appartamenti di design (appartamenti) si trovano in un edificio residenziale. Sfortunatamente, non sempre riusciamo a rispondere rapidamente al disordine lasciato dai residenti di altri appartamenti. Speriamo nella vostra comprensione, ci scusiamo per l'inconveniente. Cordiali saluti, Direttore dell'hotel Grifon

Lieber Anonymous, Vielen Dank für diese ausführliche Bewertung, die uns hilft, besser zu werden! Wir freuen uns, dass Sie mit Ihrem Aufenthalt in St. Petersburg im Allgemeinen zufrieden waren. Wahrscheinlich sprechen Sie über unsere neuen Design-Apartments im nächsten Gebäude. Wir versuchen immer, so detailliert wie möglich zu erklären, wie Sie eine Wohnung finden. Deshalb senden wir die Anweisungen für die Abrechnung sofort nach der Buchung und erklären sie während des Abrechnungsprozesses erneut. Ich freue mich auf ein Wiedersehen! Mit freundlichen Grüßen, Hotelmanager Grifon

Dear guest! Thank You for comment, will be happy to see You at our hotel next time! Best regards,

Thank you for review!

Dear Guest, thank you for your reply. We are happy that you like our service and hope to see you again.

Caro Maurício! Grazie per la recensione! Poiché il nostro hotel è situato in un edificio storico, qui non c'è l'ascensore, il che è confermato dalle descrizioni dell'hotel su varie risorse in Internet. Ma abbiamo una stanza per i bagagli, che si trova al primo piano, anche i nostri ospiti hanno l'opportunità di ordinare un servizio di trasporto bagagli alla stanza. Grazie per la tua valutazione, ci aiuta a migliorare. Spero di rivederti nel nostro hotel! Distinti saluti, Elena Popandopulo

Caro ospite! Grazie per la recensione! Poiché il nostro hotel è situato in un edificio storico, qui non c'è l'ascensore, il che è confermato dalle descrizioni dell'hotel su varie risorse in Internet. Ma abbiamo una stanza per i bagagli, che si trova al primo piano, anche i nostri ospiti hanno l'opportunità di ordinare un servizio di trasporto bagagli alla stanza. Organizziamo colazione inglese (non a buffet) presso il nostro hotel e cerchiamo sempre di farlo nel modo migliore. Grazie per la tua valutazione, ci aiuta a migliorare. Spero cambierai idea e scegli il nostro hotel la prossima volta che visiterai San Pietroburgo! Distinti saluti, Elena Popandopulo

尊敬的客人！ 謝謝你的評論！ 由於我們的酒店坐落在歷史建築中，這裡沒有電梯，這可以通過互聯網上各種資源的酒店描述得到確認。 但我們有一個行李房，位於一樓，我們的客人也有機會訂購行李電梯服務到房間。 感謝您的有益評論，它有助於我們變得更好。 希望再次在我們的酒店見到您！ 你的忠實，

Dear guest, thank you for your kind review. We are really happy that you like your stay.

Dear guest, thank you for your review. We regret that your inpressions about our hotel were not so good as you expected. We always try to do the best to improve our service, and we'd be ready to help, if you would inform our reception about problems with water. Please mention that information about lift absence presented at the page of the hotel at Expedia. Our hotel is located in a historic building. It's not rare phenomenon for central area of North Capital. And we can organize help with the luggage for small fee - 1-2 USD. Room price in June-July is about 110 USD, it is high season. However, premium rooms in the center of Saint Petersburg cost about 1000 USD. And in low season our prices are about 30-50 USD. Hope that your stay in Saint Petersburg was at all marvellous.

Dear Guest, we are so happy, that you like our hotel and our beautiful city! Thank you!

Dear Guest, we are so happy, that you like our hotel and our beautiful city! Thank you!

Dear Anthony, We regret, that staying in our hotel disappointed you. Please note that information about lift absence is presented at Expedia site, as well at site of hotel also. Our hotel is situated in historical building in the heart of St. Petersburg, and it's impossible to make a lift there due to technical reasons. Anyway, we could provide help with the luggage by small fee (2$), you needed just ask at the reception.

Dear Guest, we are so happy, that you like our hotel and our beautiful city! Thank you!

Уважаемая Ольга, большое спасибо вам за высокую оценку нашей работы и за такой развернутый отзыв! Вы очень помогаете другим гостям сделать выбор! Мы рады, что вам понравилось в нашем отеле, и ждем вас снова!

We are very grateful for your visit and your kind review! Thanks a lot and see you again!

Dear Guests, thank you for the review. We're happy that you like our apartments. Hope to see you again.

Thank you for your review! Waiting for you again.

Dear Daria, thank you very much for your review! We're happy that you liked your stay! Thank you for your opinion about our positives and negatives - it will help other guests to make their choice. And of course it will help us to inprove our service. We're sorry about hot water - some technical problems occure very rare, and we're trying to solve them as soon as possible. About WIFI - we improve the speed, and now it works proper. And we certainly provide earplugs if you need them)) Hope to see you again at our hotel! Come in winter -it's quiet time! Best regards, Ekaterina Korobko Director

Thank you for choosing the hotel "Grifon" in St. Petersburg, your high appreciation of our service and your candid comments. Hope to see you again! Faithfully yours,

Thank you for choosing Hotel Grifon for your stay in St. Petersburg. We hope that your detailed comments will help to another travellers who plan a trip to our beautiful city to make the right choice. Faithfully yours,

Thank you for choosing Hotel Grifon for your stay in St. Petersburg. We hope that your detailed comments will help to another travellers who plan a trip to our beautiful city to make the right choice. Faithfully yours,

Thank you for choosing the hotel "Grifon" in St. Petersburg and your candid comments. We hope your recommendations will help to another travellers to make the right choice. Faithfully yours, Kristina Ozhelskaya Hotel Manager

Thank you for choosing the hotel "Grifon" in St. Petersburg and your candid comments. We hope to see you again! Faithfully yours, Kristina Ozhelskaya Hotel Manager

Уважаемый гость, благодарим за проживание в нашем отеле и за ваш отзыв с хорошей оценкой нашего сервиса. Номера категории "комфорт" отличаются большей площадью, видом на канал и наличием дивана, как вы верно заметили. Что касается отсутствия лифта - информация об этом указана во всех источниках. К сожалению, здание отеля историческое, и устройство лифта в нем невозможно. Приносим извинения за доставленные неудобства. С уважением, Ожельская Кристина Управляющий

Dear Guest! Thank you very much for your visit to the hotel "Grifon" in St. Petersburg. Please find our comments below. A building where the hotel is located is really ancient with its own unique history and is protected by State. It was designed by the architect Keiser and raised in 1879. The information about elevator absence and specific location of the hotel is available through all sources and is not hidden from our guests. Your booking was made for two persons, and all the extra fees are mentioned on our page. Faithfully yours, Kristina Ozhelskaya Hotel Manager

Dear Guest! Thank you for choosing the hotel "Grifon" in St. Petersburg and your comments. We'll try to do our bes to improve the service and to be more useful to our guests. Faithfully yours, Kristina Ozhelskaya Hotel Manager