Thank you for the perfect score, Kirsten! I am glad that you enjoyed your stay despite the incident. I will make sure to share this with our housekeeping. Your satisfaction is important to us and we will be using the feedback you gave us as a training opportunity to ensure we offer a better experience for guests in the future. We hope to see you again soon!
The staff at Best Western were awesome to us this past weekend for our stay. They had little gift bags for us and communicated effectively in regards to our stay. Thanks so much we will be back!
Elise
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Rhyanne R. วันที่ 18 มี.ค. 2024
Thank you for the amazing feedback, Elise! My team and I are happy to hear that you had a lovely stay with us. We hope to welcome you back again soon!
Close to everything
Great breakfast
We did not use the pool so cannot comment on that
Check in & out was very easy and staff was very helpful
Craig
เข้าพัก 11 คืน, มีนาคม 2024
การตอบกลับจาก Rhyanne R. วันที่ 17 มี.ค. 2024
Thank you Craig, for the perfect score! My team and I are glad to hear that you enjoyed your stay. Hope to see again soon!
10/10 ดีเลิศ
Danielle
เดินทางกับครอบครัวและเด็กเล็ก
16 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Room was comfortable and always cleaned, staff friendly and helpful. Pool was nice and warm.
Danielle
เข้าพัก 14 คืน, มีนาคม 2024
การตอบกลับจาก Rhyanne R. วันที่ 17 มี.ค. 2024
Thank you very much for the perfect score, Danielle! I am glad to hear that our staff was able to make your stay better. We hope to see you again soon!
It was a walkable area, close to everything in St. Albert. Great breakfast, with lots of options, and the king size suite was perfect.
crystal
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Rhyanne R. วันที่ 13 มี.ค. 2024
Hi Crystal, thank you very much for such a lovely feedback! My team and I are happy to hear that you enjoyed your stay. We hope to welcome you back again, soon!
Thank you for leaving us a feedback, Mitchell! We did just replace our mattresses so this is a very appreciated feedback about the mattress comfort. In regards to the blankets, we'd like clarification on this. If you'd like to give us a call to let us know what happened and we'd be happy to improve wherever we can. We hope to have another opportunity to provide an excellent service!
8/10 ดี
Monel
เดินทางกับคู่รัก
11 ธ.ค. 2023
This is a very nice hotel. We got a king suite which was spacious and comfortable. Two small things though, there is only one small elevator for a rather big hotel. We were forever waiting for it and it was always crowded Also, the shower heads are extremely low flow. It took forever to rinse my hair.
Monel
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Andrea G. วันที่ 13 ธ.ค. 2023
Thank you for the 4/5, Monel. I too wish we have another elevator, not to worry as we have this in mind for future renovations. I had our maintenance check the shower flow, this has since been fixed. I appreciate you leaving us a detailed feedback. Happy holidays & we hope to see you again soon!
The room was very dirty and should been told hot tub wasnt working before arrival. The room was sooo hot we had to turn on the ac. Even in the free breakfast we had to leabe due to the temp of room
Jessie
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Andrea G. วันที่ 4 ธ.ค. 2023
Hello Jessie, on behalf of our entire team, I would like to apologize for not exceeding your expectations. I'll make sure to share this with our team as this is certainly not up to our standards. We will be using the feedback you gave us as a training opportunity to ensure we offer a better experience for guests in the future.
Quiet, clean and easy to park. Such a wonderful place to stay
Zerehun
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Andrea G. วันที่ 4 ธ.ค. 2023
Thank you for the perfect score, Zerehun. We hope to see you again soon!
6/10 พอใช้
Trina
24 พ.ย. 2023
ชื่นชอบ: พนักงานและบริการ
This Hotel was convenient to restaurants and grocery stores. Carpets were really badly stained in our room. Outside was ok except a few loiterers near the street smoking pot. Scared my daughter.
Trina
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Andrea G. วันที่ 4 ธ.ค. 2023
Hello Trina, thank you for leaving us a review! We appreciate the detailed feedback, we will use this to continue implementing improvements all throughout the hotel!
Room was fine other than the TV. TV remote did not exist in the room. It was found in the laundry as it turns out. TV connection was weak -- HDMI cable had to be jiggled to get the service. Telus signal for TV was very week and kicked out a few times. Who could imagine this would be an multiple issue matter in a modern hotel? Other than that, people were friendly and room was up-to-date and clean.
Gordon
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Andrea G. วันที่ 15 พ.ย. 2023
Thank you for the 8/10, Gordon! I did note the TV issue you have experienced during your stay. I appreciate you letting me know about this as this is certainly not up to our standards. I will make sure our maintenance knows about this so we can have it fixed right away. Thank you so much!