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Good hotel, great location. Breakfast plentiful, staff friendly. Will stay again!
Kathy
Stayed 2 nights in Feb 2024
8/10 Good
Bernard, Wanaque
Travelled with family
26 Feb 2024
Liked: Cleanliness, staff & service
Had to buy water as the tap water made bad coffee. Otherwise it is a good short stay hotel but any longer stay would mean doing laundry elsewhere as their laundry room was out of service.
Hotels.com and Holiday Inn list my reservation. It was a disaster. The Hotels.com frontline rep was supposed to call me back to discuss my refund request to address the mess that was created. No callback. I will be following up with management for a refund, because the reservation was list; Holiday Inn and Hotels.com were not helpful. I was involved with meetings, and found it difficult to get little help. I am elderly and disabled and almost didn’t have a place for the night. A friend offered to put me up. Later, you found my reservation. It was too late by then. I am a silver member and expect a refund if I am to continue booking through Hotels.com.
Walk in shower but old looking, curtain didn't keep the water in, needed a glass door. Breakfast was good. Mattress comfortable.
Wanda
Stayed 3 nights in Sep 2023
8/10 Good
Diane
16 Sep 2023
Liked: Cleanliness, staff & service, room comfort
Clean, but needs a refresh
The hotel was clean and the staff were pleasant and very helpful. The hotel itself is in need of a refresh and our towels were ragged, so points lost in that category. The free breakfast was very good and the staff kept up with the food to ensure everything was hot and available. The hot cinnamon rolls were delicious! Overall, not a bad place for a small town.
It was very dirty dusty, we was 4 nights and they never clean the room , the carpet never was cleaned , sink on the bathroom never was cleaned ,complete bathroom it was never cleaned. Coffe maker it was very dirty, and never it was supplied more coffe .
Agustin
Stayed 4 nights in Sep 2023
6/10 Okay
James
1 Sep 2023
Liked: Cleanliness, staff & service
Bed was hard but not bad. Ice machine hadn't been fixed since my last stay 4 weeks ago. TV guide is very inaccurate. They usually have very few snacks available near reception desk.
Breakfast was very good.
Only bad part was that I had to change my return to a day earlier and when I checked out at 5:00 PM, the counter person said she had to charge me for the whole night (despite the fact I was only 5 hours into the new 24 hour day and was NOT staying overnight). I asked if there wasn't a way to do a partial day or something and she said no. Then I asked for a receipt and she said she couldn't give me one as she couldn't check me out till the next day. Sounds like a lie to me. Sounds like they just wanted their pound of flesh and screw me.
OK for a quick overnight while on the road, but not if you plan to stay longer.
The floor of the shower was not very clean.
The staff members were very pleasant and welcoming.
The staff tried very hard but clearly have no support from management. In our room the phone didn’t work, the light bulbs were burned out and the tv remote didn’t work properly. The soap dispenser fell off the shower wall, the ice machine was broken and the laundry facilities out of order. It feels as though there has been no maintenue for years.
Hotel was cute & clean. Staff was friendly. Breakfast had a good selection & plenty of coffee.
Stayed 3 nights, housekeeping came the 1st morning, on the 2nd morning we got a note under our door that they are understaffed & wouldn't be doing housekeeping in our room. Later we got fresh towels from the front desk. Nitpicking: the toiletpaper holder in our room was broken & the shower curtain was stained, but overall things were good. We'd definitely stay here again on a trip to Silver City.
It was nice. The issues we had were that our door was lose around its frame which let light in and was a little unsettling. Also, the toilet handle was broken. Other than that, Staff was nice.
We had a very nice room, the facility was very clean and the staff was very friendly. Breakfast was very nice. When we got there, they must have had some sort of water pressure issues. The next morning they posted on the doors, but we wish we would have know when we checked in. It was hard to take a shower with the low pressure.
Jordon
Stayed 1 night in Apr 2023
2/10 Terrible
Arturo
16 Apr 2023
Disliked: Staff & service, amenities
Booked a two Queen bedroom got two connecting rooms
We had a great time with our family, including dog, staying here. Great location for hiking in the Gila and so close to Silver City and restaurants. Hot breakfast was really nice. Room and bathroom were large, clean. I love the Dove products they provided.