Thank you for your feedback. We appreciate your input and would love to know how we can improve to provide a better experience for our guests. If there are any specific areas where you feel we could do better or if you have any suggestions, please feel free to share them with us. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.
Excellent choice for in-transit at PVG airport. One negative is shuttle from airport every 1.25 hrs vs 0.5 hours from hotel. Also, coffee station at 05:00 am would be a nice perk for early morning flights.
Boyd
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tom วันที่ 8 เม.ย. 2024
Thank you for your feedback and for choosing to stay with us during your transit at PVG airport. We're glad to hear that you found our hotel to be an excellent choice. We appreciate your comments regarding the shuttle frequency and the coffee station availability in the early morning. Your feedback helps us improve our services, and we'll certainly take your suggestions into consideration to enhance the experience for our guests. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!
Thank you for your feedback! We're glad to hear that you found our hotel suitable for a layover at PVG airport. If there's anything specific you enjoyed during your stay or if there are any areas where you feel we could improve, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back in the future!
La propiedad está en muy buena ubicación todo muy limpio el personal muy servicial
JUAN CARLOS SALAZAR
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tom วันที่ 8 เม.ย. 2024
Thank you for your feedback! We're glad to hear that you found our property to be in a great location, clean, and with helpful staff. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any further comments, please feel free to let us know. We look forward to seeing you again!
10/10 ดีเลิศ
RAJ
19 มี.ค. 2024
RAJ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tom วันที่ 8 เม.ย. 2024
Thank you for your positive feedback! We're delighted to hear that you had a perfect experience with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back again in the future!
6/10 พอใช้
Kazushige
11 มี.ค. 2024
Kazushige
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tom วันที่ 8 เม.ย. 2024
Thank you for your feedback and rating. We appreciate your input. We'll strive to improve our services to ensure a better experience for you in the future. If you have any further comments or if there's anything specific we can assist you with, please feel free to let us know. Your satisfaction is important to us.
10/10 ดีเลิศ
Lewis, Union City
6 มี.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Lewis
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tom วันที่ 7 มี.ค. 2024
Thank you for your top rating of five out of five for your experience at Ramada Plaza Shanghai Pudong Airport! We are thrilled to know that you were fully satisfied with your stay. It's always our goal to provide exceptional service and a comfortable environment for our guests. We look forward to welcoming you back and offering you another excellent experience in the future. Thank you for choosing us for your stay!
We're pleased to hear that you found our hotel a good option for an overnight stay at PVG airport. At Ramada Plaza Shanghai Pudong Airport, we aim to provide convenience, comfort, and quality service to our guests, especially those in transit or catching early flights. Your satisfaction is our top priority, and we're glad to have met your expectations. Thank you for choosing us for your stay, and we look forward to welcoming you back whenever your travels bring you to Shanghai again.
การตอบกลับจาก Management Team at Ramada Plaza Shanghai Pudong Ai วันที่ 22 ก.พ. 2024
Dear Guest,Thank you for taking the time to provide feedback on your stay at Ramada Plaza Shanghai Pudong Airport. We appreciate your comments on our convenient location near the airport. However, we are truly sorry to hear about your disappointment with our facilities and the quality of food during your stay. Your feedback is crucial to us as it helps us identify areas where we can improve.Please rest assured that we take your concerns seriously and will address them with our management and culinary teams to ensure our standards are not only met but exceeded. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in your case.We hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction in the future.
4/10 แย่
Erik Joannes
เดินทางเพื่อธุรกิจ
14 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This hotel is located conveniently to Pudong airport, but the facility is completely run down and quality of food is poor.
Erik Joannes
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Management Team at Ramada Plaza Shanghai Pudong Ai วันที่ 22 ก.พ. 2024
Dear Guest,Thank you for taking the time to provide feedback on your stay at Ramada Plaza Shanghai Pudong Airport. We appreciate your comments on our convenient location near the airport. However, we are truly sorry to hear about your disappointment with our facilities and the quality of food during your stay. Your feedback is crucial to us as it helps us identify areas where we can improve.Please rest assured that we take your concerns seriously and will address them with our management and culinary teams to ensure our standards are not only met but exceeded. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in your case.We hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction in the future.
6/10 พอใช้
So Jung
เดินทางเพื่อธุรกิจ
7 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
It’s convenient and have a shuttle service to the airport but overall it just average.
So Jung
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Management Team วันที่ 22 ก.พ. 2024
Dear Guest,Thank you for sharing your feedback on your stay at Ramada Plaza Shanghai Pudong Airport. We're glad to hear that you found our location convenient and benefited from our shuttle service to the airport. These services are part of our commitment to providing a seamless travel experience for our guests.We understand that your overall impression was that your stay was average. We are constantly working on improving our services and facilities to ensure a more memorable and satisfying experience for our guests. Your feedback is invaluable to us as it highlights areas where we can enhance our offerings.We hope to have the opportunity to host you again in the future and to exceed your expectations, making your next stay with us anything but average.
10/10 ดีเลิศ
Jing, Trenton
31 ม.ค. 2024
Jing
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tom วันที่ 21 มี.ค. 2024
We are thrilled to hear you had a perfect experience! If there's anything more you'd like to share about your stay or if you have any questions or need further assistance, feel free to let me know. We look forward to having the opportunity to serve you again.
6/10 พอใช้
Michael
เดินทางเพื่อธุรกิจ
23 ม.ค. 2024
Pro - close to the airport, free shuttle bus to the airport.
Con - outdated building.
Michael
การตอบกลับจาก Tom วันที่ 4 ก.พ. 2024
Thank you for your feedback. We're glad you appreciated our proximity to the airport and our free shuttle service. We understand your concern about the building's appearance, and we are continuously working to improve our facilities. Your feedback helps us in our efforts to provide a better experience for our guests. We hope to welcome you back in the future.
Dear Guest,Thank you for taking the time to rate your experience at Ramada Plaza Shanghai Pudong Airport. We see that you've given us a 3 out of 5 score, and we take your feedback seriously. While we're glad to have had the opportunity to serve you, it's clear that there are areas where we need to improve to enhance your overall experience.We are committed to providing our guests with the highest level of service and accommodations, and we regret that we did not fully meet your expectations. We would appreciate any additional feedback you could provide regarding areas where you felt we fell short, as it would greatly help us in implementing necessary improvements.We hope to have the chance to welcome you back in the future, with the aim of providing you with a much more satisfying experience and earning a higher rating from you.
10/10 ดีเลิศ
Charles
15 ม.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Excellent place to stay
Charles
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Tom วันที่ 16 ม.ค. 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent stay. If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them with us. We look forward to welcoming you back in the future and providing you with another great experience!
Thank you for your positive feedback! We're delighted to hear that you had a great experience at the hotel. If you have any specific comments or suggestions on what made your stay great, or if there's anything we can do to make your future stays even better, please feel free to share. We look forward to welcoming you back in the future and providing you with another fantastic experience!
Thank you for your five-star rating! We're thrilled to hear that you had a great experience during your stay. If you have any additional comments or suggestions for us, please feel free to share. We look forward to serving you again in the future and maintaining our high-quality service.
Close to the terminal, nice room and comfortable.
But shuttle to Ramada only each 75min! Definitely not enough
Janina
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tom วันที่ 16 ม.ค. 2024
Thank you for your feedback, and we're pleased to hear that you found the room comfortable and the hotel conveniently close to the terminal. However, we apologize for any inconvenience caused by the shuttle service's frequency. We will take your comment into consideration as we strive to improve our services and provide more convenient transportation options for our guests. Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future with an improved shuttle service.
We're delighted to hear that you received good service during your stay! Providing excellent service to our guests is a top priority for us. If you have any other comments or feedback, or if there's anything specific you appreciated about the service, please feel free to share it with us. We look forward to serving you again in the future!
I stayed at the hotel because my flight arrived so late and I didn’t want to bother my parents midnight. The hotel provides the free shuttle from the airport to the hotel. And the check in process was quick even though it was late. The hotel room is clean and decent size. I enjoyed the hotel breakfast. There were a lot of choices. There is a ramen station that you get fresh made ramen.
Xiaochen
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Tom วันที่ 4 ก.พ. 2024
Thank you for sharing your experience with us! We're glad to hear that our free airport shuttle service, quick check-in process, clean and spacious rooms, and diverse breakfast options, including the fresh-made ramen station, made your stay enjoyable. We hope you had a comfortable night and look forward to welcoming you again in the future. If you have any more feedback or requests, please don't hesitate to let us know!
Thank you for your succinct and positive feedback! We're delighted to hear that you had an excellent experience with us. If there's anything more you'd like to share about your stay, we would love to hear it. We look forward to welcoming you back in the future.
The room was way overheated with little temperature control.
Scott D
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for bringing this to our attention. We apologize for the discomfort you experienced with the room temperature. We understand that having proper temperature control is essential for a comfortable stay.We will address this issue with our team to ensure that temperature control is managed effectively in the rooms. Your feedback is valuable, and we appreciate you taking the time to share your experience.If there's anything else you would like to share or if you have additional suggestions, please feel free to let us know. We want to make sure your future stays are more enjoyable. Thank you for your understanding.
Thank you for providing a rating. If there are specific areas or aspects of your stay that contributed to the rating, and if you have any feedback or suggestions for improvement, please feel free to share. We value your input and aim to enhance our services based on guest experiences. If there's anything specific you'd like to discuss or address, please let us know. Your feedback is important to us, and we hope to have the opportunity to improve your experience in the future. Thank you.
Thank you for your positive feedback! We're delighted to hear that you found the staff friendly and helpful. If there's anything specific you appreciated or if there are ways we can further enhance your experience, please feel free to share. We value your input and look forward to welcoming you back for another enjoyable stay in the future. Thank you!
10/10 ดีเลิศ
Andrew
18 ธ.ค. 2023
Andrew
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience. If you have any specific comments or if there's anything you particularly enjoyed about your stay, please feel free to share. We appreciate your positive feedback and hope to welcome you back for another excellent stay in the future!
8/10 ดี
ALLOY
15 ธ.ค. 2023
ALLOY
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for providing a rating. If there are specific areas where we can improve and earn a higher rating next time, please feel free to share your feedback. We appreciate your input and hope to have the opportunity to enhance your experience in the future. If there's anything specific you'd like to discuss or address, please let us know. Thank you!
10/10 ดีเลิศ
Roman
6 ธ.ค. 2023
Roman
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for the perfect rating! We're thrilled to know that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future!
Dear Guest,Thank you for rating your stay at Ramada Plaza Shanghai Pudong Airport with a score of 8 out of 10. We are pleased to know that your experience with us was largely positive. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations in many aspects of your stay.We are always striving for excellence and would love to hear any feedback or suggestions you might have on how we can make your next stay even better. Whether it's enhancing our services, facilities, or any other aspect, your insights are invaluable to us.We look forward to the opportunity to welcome you back and aim for a 10/10 experience on your next visit.
8/10 ดี
David
เดินทางเพื่อธุรกิจ
30 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Just to update some earlier reviews, the bus service is now more regular. You need to catch it across the road outside entrance 9 in terminal 1, but they run every 30 minutes for most of the day. They also have a schedule posted in the hotel. It as clean but it does need some money spent on it. Only 5 minute's drive from terminal so taxi drivers may be reluctant
David
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for providing updated information regarding the bus service and sharing your insights. It's valuable for both us and other travelers. We appreciate your feedback about the cleanliness and acknowledge the need for improvements.We're glad to hear that the bus service has become more regular and that there's a posted schedule for guests' convenience. If there are specific areas you believe need attention, or if you have any further suggestions, please feel free to share. Your input helps us enhance our services.We hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else you'd like to discuss or share, please let us know. Thank you for your feedback!
Clean and close to the airport. Room was noisy and hot even with the AC and it is late November
Marcel
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for the rating. If there are specific areas that contributed to the 4 out of 5 rating, or if you have any feedback or suggestions for improvement, please feel free to share. We value your input and aim to enhance our services based on guest experiences. If there's anything specific you'd like to discuss or address, please let us know. We appreciate your feedback.
The room was too hot, air conditioner did not work well, wine was terrible, i foud difficult to communicate as not many people speak English, They did not give me my invoice for one night y will have problems with my company because of that.
ALEJANDRA
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
I apologize for the inconveniences you experienced during your stay. Issues with room temperature, air conditioning, and communication are certainly not up to the standards we aim to provide. Additionally, not receiving the invoice can indeed cause problems, and we apologize for this oversight.Your feedback is crucial for us to address these issues and improve our services. Please be assured that we will look into these matters to prevent similar occurrences in the future.If there's anything specific you'd like to discuss or if there are ways we can assist you further, please let us know. We appreciate your understanding, and we hope to have the opportunity to make it up to you in the future. Thank you for sharing your concerns.
Thank you for letting us know that you found the location good. If you have any specific comments or suggestions about your stay or if there's anything else you'd like to share, feel free to provide more details. We appreciate your feedback, and we hope to have the opportunity to welcome you back for another positive experience in the future.
8/10 ดี
Adrian, Laguna Beach
เดินทางเพื่อธุรกิจ
20 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Its a airport hotel, don't expect too much, but very satisfied for what the purpose for the hotel is.
Adrian
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for sharing your feedback. It's good to hear that you had a satisfactory experience at the airport hotel and that it met your expectations for its purpose. If there's anything specific you appreciated or if there are areas where you think improvements could be made, feel free to let us know. We value your input and hope to welcome you back for another positive stay in the future.
Thank you for the perfect rating! We're thrilled to know that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future!
6/10 พอใช้
Martin, Canberra
เดินทางเพื่อธุรกิจ
12 พ.ย. 2023
ชื่นชอบ: ความสะอาด
A clean room in a relatively lifeless hotel. Like a lot of hotels the fitness area wasn't great. The key feature was it is close to the airport.
Martin
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for providing your feedback. We're glad to hear that you found the room clean, and we appreciate your comments about the proximity to the airport. We understand that the atmosphere and amenities may play a role in the overall experience, and we take your feedback seriously.If there are specific areas where you believe improvements could be made or if there's anything else you'd like to share about your stay, please feel free to provide more details. Your input helps us enhance our services. We hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for your feedback.
6/10 พอใช้
Travis
เดินทางเพื่อธุรกิจ
6 พ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Give me a pizza and hold the smoke
Hotel is lacking what it used to be - was what was looked forward to after a long trip through China. TV has been reduced (only four channels in English), and room service is unable to make pizza or sandwiches anymore (they say they also can't make these in the restaurant). Restaurant food is B-grade at best.
No smoking also is posted everywhere in the hotel but woke up to a room filled with smoke - no consequence was done to fix this issue to find/solve this problem.
Travis
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
I'm sorry to hear about the issues you encountered during your stay. It's disappointing when a hotel experience falls short of expectations. The reduction in TV channels, limitations in room service offerings, and issues related to smoking in non-smoking areas are certainly concerns that need attention.Please be assured that your feedback is valuable, and I will pass it along to the appropriate channels within the hotel management for their awareness and improvement. If there's anything specific you'd like to share or if there are ways we can assist you further, please feel free to let us know.We appreciate your understanding, and we hope to have the opportunity to address these concerns and provide a more positive experience for you in the future. Thank you for bringing these matters to our attention.
Thank you for the rating. If there are specific areas that contributed to the 4 out of 5 rating, or if you have any feedback or suggestions for improvement, please feel free to share. We value your input and aim to enhance our services based on guest experiences. If there's anything specific you'd like to discuss or address, please let us know. We appreciate your feedback.
6/10 พอใช้
Suzuki
4 พ.ย. 2023
Suzuki
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for providing a rating. If there are specific aspects of your stay that contributed to the 3 out of 5 rating, or if you have any feedback or suggestions for improvement, please feel free to share. We value your input and aim to enhance our services based on guest experiences. If there's anything specific you'd like to discuss or address, please let us know. We appreciate your feedback.
10/10 ดีเลิศ
Nicholas
29 ต.ค. 2023
Nicholas
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and hope to welcome you back for another excellent stay in the future!
8/10 ดี
Gertrud
24 ต.ค. 2023
Gertrud
เข้าพัก 1 คืน, ตุลาคม 2023
6/10 พอใช้
JINMEI
23 ต.ค. 2023
JINMEI
เข้าพัก 1 คืน, ตุลาคม 2023
8/10 ดี
ACACIO JUAN
19 ต.ค. 2023
ACACIO JUAN
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for the rating. If there are specific areas that contributed to the 4 out of 5 rating, or if you have any feedback or suggestions for improvement, please feel free to share. We value your input and aim to enhance our services based on guest experiences. If there's anything specific you'd like to discuss or address, please let us know. We appreciate your feedback.
6/10 พอใช้
Noriko
18 ต.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Just location.
Noriko
เข้าพัก 1 คืน, ตุลาคม 2023
8/10 ดี
Marcus
17 ต.ค. 2023
Marcus
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Tom วันที่ 2 ม.ค. 2024
Thank you for providing a rating. If there are specific aspects of your stay that contributed to the 4 out of 5 rating, or if you have any feedback or suggestions for improvement, please feel free to share. We value your input and aim to enhance our services based on guest experiences. If there's anything specific you'd like to discuss or address, please let us know. We appreciate your feedback.