การตอบกลับจาก Roy Tan, General Manager วันที่ 20 ธ.ค. 2023
Dear Ms. Li, Thank you for choosing to stay with us recently and we are sorry that this stay did not meet your expectation. I requested related department to take the prompt action to make sure we will provide comfortable stay environment for our guest. We will make sure to have a better stay experience for your next stay.Looking forward to welcoming you back soon!Kind regards,Roy Tan, General Manager
10/10 ดีเลิศ
Michael
23 ต.ค. 2023
Michael
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 27 ต.ค. 2023
Dear Michael,Thank you for choosing to stay with us recently and complete the online questionairy. We are looking forward to welcoming you back soon!
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 19 ต.ค. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards,
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 14 ส.ค. 2023
Dear Julian,Thank you for choosing to stay with us recently! I am delighted to know that you are satisfied with your room and our breakfast. We will continously provide high quality service and products to our customers in future. Thank you again for your valuable comments and looking forward to welcoming you back soon!Kind regards,
10/10 ดีเลิศ
Simon
10 ส.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Very helpful staff.
Simon
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 10 ส.ค. 2023
Dear Simon,Thank you for choosing to stay with us recently and indeed taking your time to write us a online review! I am delighted to know that we could help you to make your stay more comfortable. We will continously to provide high level service to our valuable customers in future.Thank you again for your feedback and looking forward to welcoming you back soon!Kind regards,
6/10 พอใช้
Pui Yue
เดินทางเพื่อธุรกิจ
23 ก.ค. 2023
Pui Yue
เข้าพัก 5 คืน, กรกฎาคม 2023
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 24 ก.ค. 2023
Dear Pui Yue,Thank you for choosing to stay with us recently! I did the investigation and requested related department to take the prompt action to make sure we will provide comfortable stay environment for our guest. Thank you for sharing your comments upon check-out and so we can make sure to have a better stay experience for your next stay.Looking forward to welcoming you back soon!Kind regards,Rudolf Gimmi, General Manager
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 26 มิ.ย. 2023
Dear Bernie,Thank you for choosing to stay with us recently! I am delighted to learn that you had a perfect stay with us. We will continously provide excellent service to our customers in future. Thank you and looking forward to welcoming you back very soon!Kind regards,Rudolf Gimmi, General Manager
Für 170€ die Nacht erwarte Ich etwas mehr. Die Zimmer waren sehr klein. Es gab noch nicht einmal einen Platz um einen Koffer zu platzieren wenn mann einen längeren Aufenthalt plant. Beim einchecken wurde Ich darauf Aufmerksam gemacht das Damenbesuch noch 22:00 Uhr nicht erwünscht ist!!! Wird das auch bei Einheimischen Gästen so gemacht? Habe am nächsten Tag ein anderes Hotel gebucht. Nie wieder…
Manfred
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Rudi Gimmi วันที่ 11 พ.ค. 2023
Sehr geehrter Manfred, Herzlichen Dank für Ihren Aufenthalt in unserem Hause. Es tut mir sehr leid das Ihr Aufenthalt bei uns nicht plangemäss verlaufen ist. Zimmerweise entschuldige ich mich, das unsere Zimmer-Introduktion nicht ausreichend war, da wir normalerweise recht gute Kommentare fuer unsere Zimmerauslegung erhalten. Wollte jedoch erklaeren, das wir nie wagen würden, etwas gegen Besuch jeglicher Person auf Ihr Zimmer auszusprechen, da das nun wirklich nicht unsere Entscheidung ist. Was meine Kollegen eventuell erklären wollten und wegen mangel an Fremdsprachen-Kenntnissen etwas verloren wurde, ist das wir jeden Besucher auf das Zimmer nach 22:00 in unserem System mit deren Ausweis registrieren müssen. Entschuldigen Sie bitte vielmals das Missverständnis, ich werde Sie auch persönlich via Email mit meiner Kontakt-Information schicken, es wuerde mich sehr freuen falls ich unser Hotel nochmal in der Zukunft „von der richtigen Seite“ presentieren kann.Vielen Dank nochmals fuer Ihre Kommentare und hoffentlich duerfen wir Sie trotz allem bald wieder bei uns willkommen heissen.Mit freundlichen Gruessen,Rudi GimmiGeneral Manager
Decent overall experience, great service at the reception, other departments also courteous and polite.
Ping Yau
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Rudolf Gimmi, General Manager วันที่ 26 เม.ย. 2023
Dear Ping Yau,Thank you for choosing to stay with recently and taking time to complete the online questionnaire! I am delighted to learn from your feedback that you are quite enjoy your stay this time. I have shared your comments with team to recognize and encourage our colleagues to always deliver excellent service in future.Thank you again for your valuable comments and looking forward to welcoming you back very soon!Kind regards,
Dear Moqi,
Thank you for choosing to stay with us recently. Please accept my apologies for delay in responding.
I am delighted to learn that you are satisfied with your stay this time. We will continuously deliver excellent service to our customers like always.
Look forward to welcome you back very soon.
Kind regards,
Jason Burnett
General Manager
Dear Guest,
Thank you very much for choosing to stay with us recently. I am delighted to learn that you are satisfied with our service and staff. We will continuously deliver excellent service to our customers in future.
Look forward to welcoming you back to InterContinental Shanghai Pudong very soon.
Kind regards,
Jason Burnett
General Manager
Dear Fenetres,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Jason Burnett
General Manager
상하이 인터컨티넨탈 호텔 중 제일 저렴하고 오래되긴 했으나, 실내는 깨끗하고 아늑합니다.
조식도 다양하게 있어 이용하기 편했고, 김초밥도 있어 좋았네요.
다만, 1월 상해의 저녁 추운 날씨를 견디기 위한 실내난방은 만족스럽지 못했습니다.
온도 조절기는 26도 이상 안올라갔고, 심지어 다소 선선한 바람이 나와서 감기에 조심해야 했습니다.
Just the breakfast quality is a bit not as good as before, the bread
Victor
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก Jason Burnett วันที่ 31 ธ.ค. 2019
Dear guest,
Thank you for choosing InterContinental Shanghai Pudong. I am pleased to know that you enjoyed your accommodations and the service provided by our team. I really appreciate your valuable feedback which will help the hotel keep improving. We hope to have the privilege of welcoming you back again soon!
Best Regards
Jason Burnett
General Manager
I have a quiet room and on a high level, which is nice. The staff are attentive and friendly.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2019
การตอบกลับจาก Jason Burnett วันที่ 13 ธ.ค. 2019
Dear guest,
Thank you for choosing InterContinental Shanghai Pudong. I am so pleased that you enjoyed your nice room with higher floor. All of our staffs are working hard to serve and make our guests happy. I appreciate your feedback and look forward to welcoming you back again very soon.
Best Regards
Jason Burnett
General Manager
The hotel and rooms are rather quite old and need renovations
Djana
เข้าพัก 2 คืน, ตุลาคม 2019
การตอบกลับจาก Jason Burnett วันที่ 8 พ.ย. 2019
Dear Djana
Thank you for choosing InterContinental Shanghai Pudong. As the very first Intercontinental brand hotel in Shanghai Pudong area, we always work hard to make our guests happy and strive to provide high quality service over the years. Meanwhile, the routine maintenance of the hotel never stops, in order we can make a comfortable stay environment for our guests. I appreciate your feedback, and your suggestion has been marked down. Hoping we will have another chance to serve you in the coming future.
Best Regards
Jason Burnett
General Manager