고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Christopher Lee General Manager Banyan Tree Club & Spa Seoul
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Christopher Lee General Manager Banyan Tree Club & Spa Seoul
훌륭한 룸 컨디션 및 친절한 직원들 덕분에
최고의 호캉스를 보냈습니다.
투숙객 풀파티 입장 50% 할인도 좋았구요!
Jong Hun
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Ryan Yeo วันที่ 23 ส.ค. 2023
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul
근처에서 30년 가까이 살면서 처음 가봤는데 너무 좋았습니다. 특히 남산뷰는 외국에 있는 느낌처럼 이국적이었어요.
Daewha
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Ryan Yeo วันที่ 1 ก.ค. 2023
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul
고객님, 안녕하십니까?소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다.고객님께서 주신 의견은 관련부서와 공유하여 지속적으로 개선할 수 있도록 하겠습니다.감사합니다.Ryan YeoDirector of RoomsBanyan Tree Club & Spa Seoul
Dear Peijung,Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed the beautiful room view and found the steam facilities in the shower area comfortable. It's great to know that you were pleased with the amenities provided, including the minibar selection.We are particularly happy to hear that our front desk staff provided you with warm and friendly service. Ensuring that our guests feel welcome and well-cared for is a top priority for us.It would be our pleasure to welcome you back for another enjoyable stay in the future.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,Ryan YeoDirector of RoomsBanyan Tree Club & Spa Seoul
Quite a few issues with in-room dining because of their insufficient skills in English. Moreover, the housekeeping is sloppy: no evening service even if we compliantly placed the request on the door handle on both night before 5 PM.
Other than that very pleasent. Value for money so so.
Pekka
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Ryan Yeo วันที่ 25 พ.ค. 2023
Dear Pekka,Thank you for taking the time to provide us with your feedback. We appreciate your honest review and apologize for the issues you experienced during your stay.We sincerely apologize for the difficulties you encountered with in-room dining due to our staff's limited English skills. We understand the importance of clear communication and will address this matter with our team to ensure that our staff members are adequately trained to assist our guests in the best possible way.We are also sorry to hear that the housekeeping service fell short of your expectations, particularly regarding the lack of evening service despite your request. We apologize for any inconvenience caused, and we will investigate this matter further to improve our service and ensure a more consistent experience for our guests.We strive to provide value for money and will take your feedback into consideration as we continually work towards enhancing our offerings.Once again, we apologize for any inconveniences you encountered and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Ryan YeoDirector of RoomsBanyan Tree Club & Spa Seoul
자쿠지와 전망이 좋은 숙소였습니다. 다만 실외 수영장이 오픈전이라 아쉬웠네요^^;;;;
다음에 가족과 다시 방문하고 싶습니다~ :)
KIM
เข้าพัก 1 คืน, พฤษภาคม 2023
การตอบกลับจาก Ryan Yeo วันที่ 13 พ.ค. 2023
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 고객님께서 주신 의견은 관련부서와 공유하여 추후 방문시에는 더 나은 모습을 보여 드릴 수 있도록 하겠습니다. 감사합니다. Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul
Needs a lot of improvement in staffs and services. Food and restaurants are disappointment as well. Room service took average of 50min.
Jennifer
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Ryan Yeo วันที่ 11 มี.ค. 2023
Dear Jennifer,Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sharing your thoughts. We are very sorry to know that our service quality did not meet up to your expectations. Your feedback has been taken seriously shared with the related departments. Thank you for providing us a chance to grow through your feedback. Sincerely, Ryan YeoFront Office ManagerBanyan Tree Club & Spa Seoul
Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide.
Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments.
Room service and house keeping was slow.. and wasnt accurate with their service.
Breakfast menu should be updated once in a while. I would give this property one star or less
Jennifer
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Ryan Yeo วันที่ 11 มี.ค. 2023
Dear Jennifer,Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sharing your thoughts. Please accept our sincere apologies for the disappointing experience. We are very sorry to know that our service quality did not meet up to your expectations. Your feedback has been taken seriously and shared with our management teams and respective departments. Once again, we sincerely regret that you left the hotel disappointed and also thank you for providing us a chance to grow through your feedback. Thank you.Sincerely, Ryan YeoFront Office ManagerBanyan Tree Club & Spa Seoul
고객님, 안녕하십니까?소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다.앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다.감사합니다.Ryan YeoFront Office ManagerBanyan Tree Club & Spa Seoul
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Front Office Manager Banyan Tree Club & Spa Seoul