4/10 แย่
Brent
เดินทางกับคู่รัก
16 เม.ย. 2024
Had booked the Theoxenia for two nights. We were asked on the day of arrival the exact arrival time so they could make sure our room was ready, but we were informed upon arrival that something had happened that delayed other guests regarding their cruise ship schedule and so we were moved to another hotel. The exact situation was a little unclear as it was difficult to understand the receptionist. She was extremely nice and apologetic, and I understand things happen, but it was unclear to me why we were the ones relocated, instead of the guests with delays, to another hotel when we were there on our booked dates and why we weren't informed of this change until we arrived. We had specifically chosen the Theoxenia.
The hotel we were rebooked at, The Delion, was very nice and accommodating, but it was down a very slippery, steep, set of stairs, which was very challenging due to my physical balance problems.
The whole situation got extremely weird when the Theoxenia receptionist showed us to our room in the new hotel and then offered us an envelope of cash as way of apology for the inconvenience, left us, and showed up again 15 minutes later asking for the cash back, that she had given it to us by mistake! Our names were even written on the envelope we were handed!
It was just a very strange and subpar situation. The hotel we ended up at was nice enough, but we feel that we didn't get the experience we paid for.
Brent
เข้าพัก 2 คืน, เมษายน 2024