Standard Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
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Reviews of Palmoro House

3 out of 5
Palmoro House
424 Por La Mar Drive, Santa Barbara, CA

Reviews

7.6

Good

Rating 10 - Excellent. 95 out of 238 reviews" "
Rating 8 - Good. 56 out of 238 reviews" "
Rating 6 - Okay. 37 out of 238 reviews" "
Rating 4 - Poor. 23 out of 238 reviews" "
Rating 2 - Terrible. 27 out of 238 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Francis

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The amenities w pool were good but the room itself lacked style.
Stayed 2 nights in Apr 2024

4/10 Poor

Grace

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not a good room, but a nice area
Stayed 1 night in Apr 2024

4/10 Poor

Jacob

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is situated across the street from a sketchy park. The building itself has a mildew smell to it and I didn’t like that I had to exit my vehicle to open the gate to enter. That part didn’t feel safe. There is no security or staff on site.
Stayed 1 night in Apr 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Anakaren

Travelled with family
Disliked: Staff & service
They overbooked the Palmoro House and did t have a room for us to stay in.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Mar 2024

2/10 Terrible

Florina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The area was quiet. The property looks like it had seen better days. The elevator and the heater were not working. The big tree in the parking lot dropped sappy leaves that are hard to wash.
Stayed 2 nights in Feb 2024

8/10 Good

Hope

Stayed 1 night in Feb 2024

10/10 Excellent

Elyse Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

SONIA, EL SEGUNDO

Stayed 1 night in Feb 2024

10/10 Excellent

J Guadalupe Rocha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and near the main facilities.
Stayed 1 night in Jan 2024

6/10 Okay

Grace

Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the private parking and and private
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Mediocore
I really had high hopes for staying at Palmero House. I brought my handicapped mother who is wheelchair bound for a xmas getaway. Here were the highs and lows Highs Close to East beach Super clean rooms, quiet building, comfortable bed and accomodations Lows First we were given a non handicapped bathroom, but quickly changed to a different room with the appropriate bathroom access. Our heater was not working most of the night. The temperature in room wouldnt go above 69 degrees on a very cold night Called the front desk from the room and my cell phone. Their phone lines were down all night and part of the morning Palmero house is around the corner from the main Man Monte Hotel so u have to walk there to speak to the front desk or use any of the amenities. Before checkout, i requested fresh towels from house keeping. They never came I addressed several of the issues with the hotel front desk and manager. They blamed being short staffed the reason for all the mishaps.
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danielle the manager and Holden the manager of valet went above and beyond to make us feel special. They were so kind the entire stay and the rooms and hotel itself were beautiful.
Stayed 2 nights in Dec 2023

6/10 Okay

Rachel

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
The room was not great for the price. The halls in the hotel were dark, narrow and smelled of cigarette smoke. Tissue paper thin walls. It’s not up to the standard I would expect for a Mar Monte property
Stayed 2 nights in Dec 2023

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amy, San Luis Obispo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
we really didn’t have any interaction with staff beyond the check in process. Housekeeping came just after 5pm while we were getting ready to go to dinner but that’s not that big of a deal. We called them to come back as we left for dinner. Hotel was nice and well appointed
Stayed 2 nights in Oct 2023

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Fantastic stay as the upgraded us to the main hotel the Mar Monte, the room was clean, quiet, the staff was super nice. We got almond milk lattes and fresh fruit from the cafe and it was a breeze to stay there.
Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and property.
Stayed 2 nights in Oct 2023

6/10 Okay

Aditi

Travelled with family
Liked: Cleanliness, staff & service
The rooms are fairly decent. Hallway walls and carpet are very old. Wish they had an onsite reception area. Once you enter the hotel, only place you can sit is in your rooms. With family/big groups it would be nice to have an open/reception to socialize
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My stay was pleasant. The staff was kind but not well trained. They could not answer questions. The wedding staff in the Driftwood room was also kind but not efficient with the food. The bartender was fine. The front desk staff helpful but again didn't seem very knowledgeable. The bar staff by the pool bar was also exceptionally kind and gracious but absolutely terrible service. They wouldn't even accept a cash tip because it was a cashless bar. Not smart. They were slow, beyond slow, terrible and yet kind. The hotel room itself was just fine, clean etc. I was disappointed overall with staff and their knowledge and or level of training.
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price. Very clean and as pictured, and a short walk to the beach.
Stayed 1 night in Sep 2023

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and stylish property with excellent service! The only thing was bathroom in our unit smelled from the moment we walked in. I’m thinking there may be a sewage back up but the rest of the unit was adorable and the staff was EXCELLENT
Stayed 1 night in Sep 2023
Response from George on 18 Sep 2023
Thank you so much for your wonderful rating Audrey! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, room comfort
Maybe not again…
The room is nice enough, but it was inconvenient to be away from the hotel amenities. Also, the parking lot was really tight… if you have a large vehicle or aren’t a confident driver, I’d stay far away.
Stayed 2 nights in Sep 2023
Response from George on 18 Sep 2023
Thank you for sharing your positive experience with us Leslie and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled that you liked our rooms and amenities. Maybe we will see you soon again at Mar Monte Hotel instead in the not-too-distant future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Must go to the main htel to check in. Good service at check in. Gated parking which is a +++. There were hair on the beddings. Coffee maker wasn't working. But overall stay was good.
Stayed 1 night in Sep 2023
Response from George on 18 Sep 2023
We truly appreciate you taking the time to share your rating with us Anonymous. It was a pleasure to welcome you as our guest, and we’re elated that you enjoyed your stay at Palmoro House! We look forward to welcoming you back soon, maybe at Mar Monte Hotel instead?

4/10 Poor

Brad

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
**Caution I booked the accommodation through Expedia and was quoted a lower daily room rate than the Mar Monte invoiced me. When I spoke to the Mar Monte staff I was given the run around that didn’t add up then they shifted to it being Expedia’s error.
Stayed 2 nights in Aug 2023
Response from George on 18 Sep 2023
Thank you for your recent visit to Palmoro House Brad. We are disappointed to hear that you had to deal with this invoicing issue. Please note that this has been reviewed and a credit will be issued to the credit card on file. We hope that this will not deter you from visiting us soon again on teh American Riviera.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, room comfort
Great location
We were glad to find this place, but the carpeting really needs to be replaced with non-carpeting. And if you clean with flat Fabuloso that needs to cease as well.
Stayed 1 night in Sep 2023
Response from George on 18 Sep 2023
Thank you for sharing your experience with us Jill and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Abiola

Stayed 1 night in Aug 2023
Response from George on 18 Sep 2023
It was a pleasure having you at Palmoro House Abiloa. We thank you for choosing us as your pied-a-terre on the American Riviera and we are looking forward to having you back soon.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from George on 30 Aug 2023
We truly appreciate you taking the time to share your rating with us Deb. It was a pleasure to welcome you as our guest at Palmoro House, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Kathleen

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from George on 30 Aug 2023
Thank you for taking the time to share your experience with us Kathleen. It was a pleasure to welcome you as our guest at Palmoro House and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

6/10 Okay

Linda

Liked: Cleanliness, amenities
Disliked: Staff & service
I loved walking to TRI-COUNTY PRODUCE for a smoothie. I loved the little deck. I didn't like being overcharged & needing to dispute a $270 transaction with my bank, as I paid top dollar, in advance. Staff seemed over tired and there was a general malaise about. Has to wait o er an hour for my room. Online the check-in time posted is 3PM. When you get there it's 4PM. One front desk for such a wide-spread collection of rambling properties is less than adequate. La Palmoro needs its own check-in. OVERPRICED
Stayed 2 nights in Jul 2023
Response from George on 30 Aug 2023
First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us at Palmoro House Linda . We are truly sorry and disappointed to hear about the perception you are left with about our staff and lay-out. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 Good

Tiffany

Stayed 2 nights in Jul 2023
Response from George on 30 Aug 2023
Thank you for taking the time to share your rating with us. It was an honor to welcome you at Palmoro House, and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back should your travels take you to the American Riviera in the not-too-distant future.

8/10 Good

MIke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was tough, small spots and tight. When the lot was full it was difficult to get out as the travel isle was narrow and little room to back out
Stayed 1 night in Jul 2023
Response from George on 30 Aug 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at Palmoro House. We are sorry to hear that the self-parking configuration made your movements not a pleasant experience. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and location
Stayed 1 night in Jul 2023
Response from George on 20 Jul 2023
Thank you for your terrific review on your recent stay Greg. We love our fantastic location too, and we’re delighted to hear that you thoroughly enjoyed your room and your time on thr American Riviera. I appreciate the comments that you have shared, and we certainly look forward to your return.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from George on 20 Jul 2023
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Edmond, Astoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to a room at Mar Monte within hours. It's was a huge improvement in light. We're grateful.
Stayed 4 nights in Jul 2023
Response from George on 20 Jul 2023
Thank you for sharing your positive experience with us and with your fellow travelers Edmond! I am pleased to note that you had a pleasant encounter with our staff to get your room assignment changed, and therefore making your stay so much more enjoyable.We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Jennifer

Travelled with family
Liked: Property conditions & facilities, room comfort
Great pool at other property but room not cleaned!
We came for a family wedding. I knew ahead of time it was a separate property to the main hotel, Mar Monte. Staff was friendly when we checked in and we were able to arrange a slightly later check out. However, our room did not get cleaned the first day - even though we saw the staff in the hallway and left for several hours. We thought maybe they weren't washing the towels as an eco-friendly practice but there was no info. about this and NO HOOKS to hang our towels. We had to call to get someone to bring new towels - he came quickly but it was frustrating for what we were paying. We paid extra for our two older children (I didn't realize when I made the reservation). The location was very good for our events and I made a point to use the pool as much as I could as it's the best amenity. But, I do think this property is over-priced and service should be much better!
Stayed 3 nights in Jul 2023
Response from George on 10 Jul 2023
Thank you for taking the time to review of Palmoro House. While we are delighted to have welcomed you as our guest Jennifer, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We will share your feedback with our respective team, and we look forward to the opportunity to welcome you at Mar Monte Hotel in the near future.

8/10 Good

Jackie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
☹️Noisy ….
Stayed 1 night in Jul 2023
Response from George on 10 Jul 2023
Thank you for taking the time to share your experience about your recent stay at Palmoro House, Jackie. We are very sorry to hear about the noise disturbances during your stay. This is definitely not the experience we want our guests to have, as you should always have a great night’s sleep when staying with us! We hope that you will give us another chance on a future return visit to the American Riviera.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
I have traveled often around the world and this is by far the worst experience I’ve had. There’s better hotels out there for the fraction of the price. The rooms were not thoroughly cleaned. I found chocolate and tissues on the floor.
Stayed 2 nights in Jul 2023
Response from George on 7 Jul 2023
Thank you for taking the time to share your thoughts with us Anonymous. We are sorry to hear that you were not fully satisfied with your overall stay at Palmoror House and would like to apologize for not exceeding your expectations. We hope you will consider staying with our sister property, Mar Monte Hotel, in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not as Expected.
The hotel had no record of our reservation. We booked 2 queens and ended up in 1 king. It was very uncomfortable for our family. The sister hotel we booked is a couple blocks from the main hotel where you check in. We did not bring a car with us, so we had to walk with all our luggage the couple blocks. They don’t offer any sort of shuttle service to the other hotel. I would not stay here again. Staff was nice, but everything was inconvenient.
Stayed 1 night in Jul 2023

4/10 Poor

Coreen

Stayed 1 night in Jul 2023
Response from George on 7 Jul 2023
Thank you for taking the time to share your experience with us, Coreen. We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed the majority of your stay at our property. We would be honored to welcome you back again soon!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from George on 7 Jul 2023
Thank you for your recent stay at Palmoro House, Caroline. We also appreciate you taking the time to post this review and for providing such a wonderful rating! We very much look forward to having you back soon if your travels take you to the American Riviera.

10/10 Excellent

Bahram

Stayed 1 night in Jul 2023
Response from George on 30 Aug 2023
Thank you so much for your wonderful rating Bahram! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making Palmoro House your hotel of choice - we excitedly await your next visit!

6/10 Okay

patricia

Travelled with family
Liked: Property conditions & facilities
It was okay. Nothing special for the price.
Stayed 1 night in Jun 2023
Response from George on 7 Jul 2023
Thank you for taking the time to review od Palmoro House, Patricia. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Severino Mateo, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Jun 2023
Response from George on 7 Jul 2023
Thank you for this fabulous rating, Severino Mateo! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

2/10 Terrible

Matt

Stayed 2 nights in Jun 2023
Response from George on 20 Jul 2023
Thank you for taking the time to share your rating with us Matt. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.