I really had high hopes for staying at Palmero House. I brought my handicapped mother who is wheelchair bound for a xmas getaway. Here were the highs and lows
Highs
Close to East beach
Super clean rooms, quiet building, comfortable bed and accomodations
Lows
First we were given a non handicapped bathroom, but quickly changed to a different room with the appropriate bathroom access.
Our heater was not working most of the night. The temperature in room wouldnt go above 69 degrees on a very cold night
Called the front desk from the room and my cell phone. Their phone lines were down all night and part of the morning
Palmero house is around the corner from the main Man Monte Hotel so u have to walk there to speak to the front desk or use any of the amenities.
Before checkout, i requested fresh towels from house keeping. They never came
I addressed several of the issues with the hotel front desk and manager. They blamed being short staffed the reason for all the mishaps.