Restaurant

Reviews of The Laurel Inn, part of JdV by Hyatt

3 out of 5
The Laurel Inn, part of JdV by Hyatt
444 Presidio Ave, San Francisco, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 358 out of 898 reviews" "
Rating 8 - Good. 345 out of 898 reviews" "
Rating 6 - Okay. 131 out of 898 reviews" "
Rating 4 - Poor. 45 out of 898 reviews" "
Rating 2 - Terrible. 19 out of 898 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth, Christiansburg

Travelled with family
Disliked: Cleanliness
Having stayed at the Laurel Inn for over a decade it is sad to see the little declines-dirty laundry cart in hall for three days, end of breakfast amenities,staff not as friendly. The rooms were still spotless and the location great,but it has lost some of the neighborhood warmth.
Stayed 5 nights in Mar 2024

8/10 Good

Adam

Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too expensive for what you get
Great location but the facility seemed a bit old and tired and in need of remodeling. It was expensive compared to similar hotels and the on-site parking was an additional $45/night. I won't be staying here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Laurence

Travelled with family
They were very helpful to suggest breakfast places and help with other suggestions
Stayed 2 nights in Nov 2023

8/10 Good

Weixin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
So happy I discovered this gem of a hotel far from downtown dirt and grime. It’s like another world. Tough walking the hills but great dining and shops in all directions. Make sure to ask if you want daily cleaning of room. Very helpful staff and easy parking for $42. Even facing Presidio street, felt peaceful and quiet. My second business trip here. Will keep returning.
Stayed 4 nights in Oct 2023

8/10 Good

Gary

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jill was great from the start. Super nice and warm after my long day of travels. grazie mille
Stayed 1 night in Oct 2023

8/10 Good

David, Arlington Hts

Liked: Cleanliness, staff & service
Close to PAC heights and only option for In er Richmond. Not an amazing hotel though.
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel - comfortable and convenient. excellent staff. We will try there again.
Stayed 1 night in Oct 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable beds, friendly service, good coffee. would have liked if the food service had at least one healthy filling gluten free option.
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms in great neighborhoods. Staff very friendly and helpful
Stayed 3 nights in Sep 2023

8/10 Good

Jayson

Liked: Cleanliness, staff & service
Very helpful GM.
Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Shawn

Stayed 2 nights in Jul 2023

10/10 Excellent

Rebecca

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pet friendly!
Stayed 4 nights in Jun 2023

10/10 Excellent

Shirley Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, spacious, staff friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Anna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Jill was wonderful accommodating my son the groom and his bride as they prepared for there wedding. It is a lovely hotel in a great location with parking.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

8/10 Good

Diva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

JAMES

Stayed 1 night in Jun 2023

8/10 Good

Dakshayani

Stayed 2 nights in Jun 2023

10/10 Excellent

sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure I will stay anywhere else when visiting SF now that I have stayed here. The dirty and grimy feeling of union square and Soma doesn’t exist here. Stunning residential neighborhood and easy to walk to Presido plus great restaurants and shopping nearby. Took 30 min from airport so not that different from downtown. Outstanding staff. Modern decor in room. Room 308 very large and quiet. Are at Magic Flute and Spruce nearby…excellent. Walked to Brioche in Haifght and The Mill for breakfast and everything was excellent.
Stayed 3 nights in Jun 2023

10/10 Excellent

Shelly

Stayed 1 night in Jun 2023

10/10 Excellent

christian

Stayed 1 night in Jun 2023

10/10 Excellent

Eduardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. It could even be better if they could accommodate breakfast even if simple.
Stayed 1 night in Apr 2023
Response from Gill, Hotel Manager on 22 Apr 2023
Thank you for your feed-back - we offer via our reception a fresh baked scone or breakfast bar along with the coffee-tea service; however, are also looking at other enhancements and appreciate knowing what would have the most impact on our guests comfort as our valued guest. We hope to welcome you back again soon!

8/10 Good

Marcy, Friday Harbor

Liked: Cleanliness, staff & service, amenities
Great location if one needs to be in lower pacific heights or presidio heights neighborhoods; easy walking and multiple transportation options. Rooms nice, staff very nice and helpful. Major issue and one item that may well prevent my return was terrible water pressure. Taking a shower was a trying experience; took forever. Attached bar Laureate I believe, very nice, small bites the limit for food but they were good; nice staff.
Stayed 3 nights in Apr 2023
Response from Gill, Hotel Manager on 22 Apr 2023
Thank you for taking the time to share about your recent visit - we appreciate the kind words on the services extended by our dedicated team. We are under strict conservation efforts here in the bay area, and required to limit our pressure, but with the blessing of the recent rains we may have more flexibility moving forward. Additionally, I will have our maintenance staff check the particular valve in the room you stayed in, to rule out any underlying issue. We strive to continually review our facility and services so always appreciate our guests letting us know when issues arise. Thank you once more for the visit - we hope to welcome you back soon!

8/10 Good

Daniel

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property offers 2 parking spaces legally authorized for reserved placard and disabled plate guests, however they actually view the spaces as optional and even allow non authorized guests to park their cars in both spaces for their convenience. As a caregiver and driver for an authorized disabled person, I had to ask the front desk person to relocate one car so that I could re-park in the ADA space to load up at checkout. What bothered me the most is how the staff expected me to understand they have a need to do it despite overflow garage parking on another level which they intimated could inconvenience a guest as the entrance requires issuing a garage door clicker. What about inconveniencing a person who is disabled their rightful designated parking space? Not only baggage etc is loaded and unloaded but wheelchairs and close proximity for less mobile guests factor in. And then, to not offer an apology, and charge $42/day for parking? An apology goes a long way. The property and location serve my needs and satisfaction very well. I hope the management takes a better look at tracking when they have current disabled guests who require the parking space, and more importantly that they follow the federal law as posted on signage on their property. Very Disappointed, but only in this regard.
Stayed 2 nights in Mar 2023
Response from Gill, Hotel Manager on 13 Mar 2023
Dear Daniel, I truly appreciate your thoughtful note and welcome the opportunity to address this with my team. My heartfelt apology to you as you patiently waited while we addressed the issue at hand. From time to time, some one may not properly display their placard, as they feel it may not be required as parking in a private garage; adding further to the challenge of monitoring the spaces. However, the team is often appreciated for helping resolve situations with trust and care and I am so very sorry if this was not properly conveyed in your interaction. We genuinely appreciate the trust placed in us as a convenient and comfortable lodging option for you and your guests and look forward to ensure you receive just such care in future opportunities. Thank you for bringing this to my attention as it also offers a training opportunity to review our procedures. Welcome back soon!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A lovely place with great staff ! We will return!
Stayed 4 nights in Feb 2023
Response from Gill, Hotel Manager on 13 Mar 2023
Thank you for your kind words on the services delivered - we hope to welcome you back soon - and appreciate the consideration among the many available lodging optons, Thank you Gill,

8/10 Good

donald, alamo

Travelled with family
Liked: Cleanliness, staff & service
Very nice friendly staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, great location
Computers were down at check in, but quickly got me in. Fantastic location, SUPER clean, spacious room, easily got a late check out. Would absolutely stay again.
Stayed 1 night in Feb 2023
Response from Gill, Hotel Manager on 13 Mar 2023
Thank you for the kind words - on our rigorous cleanliness standards; we hope to welcome you back soon again to continue to explore our quaint neighborhood and city by the bay at large. Glad the team got the hiccup at check-in resolved with a smile and speed! We hope to see you back soon!

8/10 Good

Lorri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Jan 2023

10/10 Excellent

Gigi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Gill, Hotel Manager on 13 Mar 2023
Thank you for the kind feed-back - we are thrilled to be your lodging option among the many available to you! Welcome back soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was the perfect spot to stay when on business in San Fran. A hidden gem.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Andrew, Worcester

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Comfortable room with dated furniture. The bed was ok, but the pillows were horrible and the bedding was cheap. The HVAC was noisy. The view from the room was very nice, but the window hd no shades so the rising sun was jarring.
Stayed 4 nights in Nov 2022

6/10 Okay

Andrew, Worcester

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
large room

8/10 Good

Esmeralda

Stayed 2 nights in Oct 2022

10/10 Excellent

Simon

Stayed 5 nights in Sep 2022

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
We needed a room at the last minute due to a hospital procedure gone haywire. The hotel could not have been more accommodating, friendly, clean and safe. We actually hated to leave as it was such a beautiful room.
Stayed 1 night in Aug 2022

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and not generic even though it is a Hyatt.
Stayed 1 night in Aug 2022

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was convenient to the location I was visiting but it is an older building and I was constantly awakened by the people in the room above my room as they would walk around for prolonged periods in the middle of the night.
Stayed 3 nights in Jun 2022

6/10 Okay

alan

Liked: Cleanliness, staff & service
3 star.
Stayed 1 night in Jun 2022

10/10 Excellent

Chatchawin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2022

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fun boutique hotel that really made our SF vacation wonderful.
Stayed 1 night in Jun 2022

6/10 Okay

Alireza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast service
Stayed 1 night in May 2022