Elevator not working for 3 days was very inconvenient
laura
เข้าพัก 5 คืน, เมษายน 2024
การตอบกลับจาก Hbeal วันที่ 8 เม.ย. 2024
Thank you for taking the time to share your experience at our property. We are so sorry for any inconveniences you experienced during your stay. We have relayed this information to our management team to see how we can improve our practices for the future.
8/10 ดี
Christopher
7 เม.ย. 2024
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Christopher
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Hbeal วันที่ 8 เม.ย. 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.
8/10 ดี
Rodney, Charlotte
เดินทางกับครอบครัวและเด็กเล็ก
6 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Elevator was out of service the entire stay and a little loud in the rooms. Could hear the conversations of the people next door. Other than that, decent stay.
Rodney
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Hbeal วันที่ 8 เม.ย. 2024
Thank you for taking the time to share your experience at our property. We are so sorry for any inconveniences you experienced during your stay. We have relayed this information to our management team to see how we can improve our practices for the future.
It’s a really great place to stay in. We spent 5 nights there with kids. The hotel has full kitchen, free breakfast, pool, hot tub, and grill! The staff is very helpful and friendly! The whole family enjoyed it!
Yury
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Hbeal วันที่ 8 เม.ย. 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.
6/10 พอใช้
Sal
เดินทางกับครอบครัวและเด็กเล็ก
31 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Over all, staff and property are acceptable, I’m in the property business, myself know, most properties require maintenance schedules, this property of yours, maintenance seems to be at the bottom of your list, in just 2 days, I saw, clogged toilets, damaged bend trash cans, loud noisy service doors, faulty elevators, etc.
Sal
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Hbeal วันที่ 2 เม.ย. 2024
Thank you for taking the time to share your experience that you had with us. We appreciate your feedback and will relay your concerns to our Chief of Maintenance to see how we can improve our practices.
Great stay only 8 min drive to Legoland the breakfast was fantastic!! The staff had Easter egg hunt with the kids. Two of my sons found eggs they lovee it.
Monica
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Hbeal วันที่ 2 เม.ย. 2024
We are so happy that you were here to help celebrate the most recent holiday with us! It's awesome to see that your family found some extra goodies to enjoy. We look forward to hosting you again in the future.
The only issue was the elevator nearest my room was down for maintenance most of my stay. The people were so friendly and helpful, the breakfast was wonderful, and my room was clean. Great place to stay.
Renee
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Hbeal วันที่ 29 ม.ค. 2024
We appreciate your feedback! We are hoping to get our elevator up and running soon for the convenience of our guests. We look forward to hosting you again in the future!
2/10 แย่มาก
Neelura
เดินทางเพื่อธุรกิจ
25 ม.ค. 2024
disappointed that I had to be relocated to another hotel, approximately a half hour away, putting me further away from the conference I was attending and causing me to be late to my first event since what was expected to be a 15 minute commute ended up being more like an hour back-and-forth
Neelura
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hbeal วันที่ 25 ม.ค. 2024
Thank you for providing us with feedback regarding your experience with our hotel. I am so sorry that this happened! According to our records, it looks like we did need to relocate you due to an oversell at our property. We hope to have the chance in the future to host you to make up for this inconvenience!
Property description on Expedia is not accurate , there was no room service, no housekeping asked for more towels and blankets they said I had to go get it at the front desk , the walk to front desk is about 5-10 min walk!!! Elevator was not working properly
Robert
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Hbeal วันที่ 22 ม.ค. 2024
Thank you for taking the time to share your experience that you had at our property. You are correct that we are not a full service property to align with the Residence Inn brand. Because there needs to be a front desk agent to assist other guests at all times throughout the night, there are rare instances that we ask guests to stop by the front desk if they do need any extra amenities. We will relay your concerns to the front desk team to see how we can improve our practices moving forward. Our Maintenance team has been notified of your comment related to the elevators not working properly, so we can ensure this does not continue. We appreciate you staying with us, and hope to host you again in the future to showcase our improvements.
Looks like property used to be an apartment or condo complex, which isn’t a bad thing. Room came with 2 bedrooms and 2 baths and a FULL kitchen with an oven. The only mild downside was the breakfast area and outdoor hot tub was a little smaller than other Residence Inn locations I’ve stayed at, but all in all great place. Would stay again.
Emily
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Hbeal วันที่ 31 ธ.ค. 2023
Thank you so much for taking the time to provide us with your feedback. We are so happy that you enjoyed your time here and look forward to hosting you again in the future!
positive: clean beds, bathroom and showers, kitchen and carpets; nice fixtures and updates; TVs in all the rooms.
suggestion: need to have softer toilet paper.
David
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Hbeal วันที่ 20 ธ.ค. 2023
Thank you for providing us with your feedback! We hope to host you again soon.
The staff was great and the room LOOKED clean, but our room had ants and so did the breakfast station, and everytime i said something the staff would be like "oh we're sorry about that." And then stare at you until you awkwardly left. House keeping is the only person who actually seemed concerned when i mention it to them. Its so so.
Karla
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Hbeal วันที่ 20 ธ.ค. 2023
Thank you so much for providing us with your feedback regarding your experience with us. We appreciate you letting us know about any challenges that you noticed so we can take care of it to the best of our ability. Feedback like this allows us to reflect on situations and grow as a team. We hope to host you again soon to showcase our improvements.
We had an awesome stay. Hotel was clean. Front desk staff was very helpful and kind. I felt like they went out of their way to make sure we had a great experience. 10/10. Thanks!
Sundeep
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Hbeal วันที่ 24 ต.ค. 2023
Thank you so much for providing us with such positive feedback! We are so happy to see that you and your family enjoyed your stay with us. We look forward to hosting you again in the future.
10/10 ดีเลิศ
Mayle
22 ต.ค. 2023
Mayle
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hbeal วันที่ 12 พ.ย. 2023
Thank you for the great rating! We look forward to hosting you again in the future.
6/10 พอใช้
Jennifer
เดินทางกับครอบครัว
20 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
The hotel room was extremely loud was woken up multiple times throughout the night. Could hear when someone in another room. Flushed their toilet. The beds were the most uncomfortable bed I’ve ever slept in.
Jennifer
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hbeal วันที่ 22 ต.ค. 2023
Thank you for taking the time to tell us about your stay with us. Creating a comfortable environment for our guests is our number one priority and I am so sorry to see that we did not meet your expectations. We hope you give us another chance when your visits bring you back to Carlsbad so we can showcase our improvements.
Thank you so much for providing us with your feedback! We are happy to see you enjoyed your stay with us and we look forward to hosting you and your family again soon.
our stay is good. hard to request late check out since we are not a gold membee the guy said we dont qualify for late check out request.
food was okay mexican theme breakfast better if they have bacon and sausage.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hbeal วันที่ 10 ต.ค. 2023
We appreciate your feedback! We will share your feedback with our team to see how we can improve our practices.