Staff was not friendly didn’t make any effort to accommodate my parking needs, inconveniently woke up too early by the loud sound of banging being caused by construction crew doing repairs on roof right above our room, front desk staff made no effort to attempt to rectify these situations with management or provide us with any information to contact someone in charge with authorization to compensate us for being disrupted during our and inconveniently having to be forced to leave by the excessive noise caused by construction directly above the room we paid for to make celebrating our anniversary a special occasion. The whole experience from the moment we pulled in to the valet to checking out unexpectedly early gave us the impression the staff didn’t respect us or the hotels reputation and policy regarding hospitality and comfort of its guests. I felt we were taken advantage by the way they advertised their establishment online utilizing a 3rd party to make reservations easy.
I hope management will consider reviewing our experience and make corrections to their staff members cavalier attitude and ethics towards customer service industry.
It would be gratefully appreciated to know our concerns were addressed by acknowledging the time spent filling this out wasn’t wasted, as we feel our money was, on saving to spend the night at their hotel to make celebrating our anniversary a special moment there instead of somewhere else.
Sincerely,
Mr Michael McKee
(760) 880-3692