In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Comfort Inn Birch Run - Frankenmuth

2.5 out of 5
Comfort Inn Birch Run - Frankenmuth
11911 Dixie Hwy, Birch Run, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They service was excellent and I was able to check in early.
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much was a great stay there convenient clean ,great pool and hot tub staff in every area was awesome Would definitely recommend a nice relaxing place to stay where its clean and staff is amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vernon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went very well, easy, blessed every day
Stayed 2 nights in Mar 2024

6/10 Okay

BRUNILDA, CLINTON TWP

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is a second time staying with them but this time I had a problem with my bed which smells really bad like someone did pee there. I love to go there every year because it is very convenient to go to downtown frankenmuth but I was so disappointed this year.
Stayed 1 night in Feb 2024

8/10 Good

Justin

Travelled with family
Liked: Amenities, property conditions & facilities
Nice hotel but a little dirty, staff was ok. But the price for what we got couldn’t complain.
Stayed 2 nights in Feb 2024

10/10 Excellent

Johnny D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean just need more handicap ♿️ spaces
Stayed 2 nights in Feb 2024

6/10 Okay

Yvonne

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I like the area of location but dirtiest and stinkiest hotel ive ever been to. Jacuzzi is broke water spits up high instead of in. Curtains are ripped and dont close. Bedding dont smell fresh. Bathroom smells like urine.
Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Staff & service
Location good
Stayed 2 nights in Feb 2024

6/10 Okay

Tammy, Oak Park

Liked: Staff & service
Beds were itchy. Too much bleach in the sheets.
Stayed 2 nights in Feb 2024

8/10 Good

Ray

Travelled with partner
Liked: Staff & service
No comment
Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very large it was excellent to have so much space! The breakfast was very good too!
Stayed 2 nights in Feb 2024

2/10 Terrible

Brittany

Stayed 1 night in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
It was quiet, comfortable, within close distance to many things to do and all with an affordable price.
Stayed 3 nights in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in ...great breakfast! better than going out
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decor.
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nothing special. Slow to check in
Stayed 1 night in Jan 2024

10/10 Excellent

Doral

Travelled with partner
Everything OK
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with very friendly staff. Would definitely stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to find, reasonably priced, pleasant staff, well-kept facility. We used the pool, which was pleasant in January.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Tamara

Travelled with family
Great value for the price and not far from downtown attractions
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

prabath

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most convinient hotel experiences I ever had. Highly recommended!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jason

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Almanzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and kind and went out of their way to make our stay better. We will definitely visit again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this property for our anniversary for the last 5 or so years. We always stay in a one bedroom suite, it's very roomy and makes down time between shopping and eating, comfortable and relaxing. The staff has always been friendly and if theres an issue they take care of it qickly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The suite jet tub is AWESOME!
Stayed 1 night in Dec 2023

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Large room, comfortable bed, nice breakfast options. Conveniently located and very quiet. Very clean, staff friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Sean, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Can't give silverware out!!!
When we arrived it was rather late in the evening. I had to go back and ask for plastic silverware because we had brought supper in and was not given any. The lady at the desk told me that the silverware and napkins was only for breakfast and she could not give us any. I realize this was very minor however its hospitality. The next night we were trying to get a coke and 2 out 3 machines was not taking dollar bills and we had to go back to the front desk.
Stayed 2 nights in Dec 2023

6/10 Okay

Courtney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The bed was not very comfortable
Stayed 1 night in Dec 2023

4/10 Poor

Jenna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very rude when we came in to check in. She wasn’t helpful at all did not tell us where to go to get to the 3rd floor she was very rude when we told her our last names for check in. She seemed to hate her job. We had 4 rooms and 3 of them were dirty very poorly taken care of. Do not recommend and will not come back to this hotel.
Stayed 1 night in Dec 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. We apologize you feel that way, our staff should always be ready to help a guest with a smile. In the future please contact the front desk with any issue you are having. Our rooms are clean, but they are out of date and we have been working towards making renovations in the near future.

6/10 Okay

yvette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome except for the last night when I went to the receptionist and they hadn’t taken the garbage that I stuck outside my door and I asked him if they could send somebody to come get it and they told me to bring it down and I felt that was not my position because I don’t work for them
Stayed 3 nights in Dec 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. Please understand our front desk is not allowed to leave the area, hence why they asked if you would bring it down so they could throw it away at the end of their shift.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. We are happy your stay was satisfying and comforting!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Dec 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. We are happy your stay was satisfying and comforting!

8/10 Good

Tamara

Stayed 1 night in Dec 2023

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in clerk was very sweet and professional
Stayed 1 night in Nov 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. We are happy your stay was satisfying and comforting!