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Thank you so much was a great stay there convenient clean ,great pool and hot tub staff in every area was awesome
Would definitely recommend a nice relaxing place to stay where its clean and staff is amazing.
This is a second time staying with them but this time I had a problem with my bed which smells really bad like someone did pee there. I love to go there every year because it is very convenient to go to downtown frankenmuth but I was so disappointed this year.
I like the area of location but dirtiest and stinkiest hotel ive ever been to. Jacuzzi is broke water spits up high instead of in. Curtains are ripped and dont close. Bedding dont smell fresh. Bathroom smells like urine.
We've stayed at this property for our anniversary for the last 5 or so years. We always stay in a one bedroom suite, it's very roomy and makes down time between shopping and eating, comfortable and relaxing. The staff has always been friendly and if theres an issue they take care of it qickly.
When we arrived it was rather late in the evening. I had to go back and ask for plastic silverware because we had brought supper in and was not given any. The lady at the desk told me that the silverware and napkins was only for breakfast and she could not give us any. I realize this was very minor however its hospitality. The next night we were trying to get a coke and 2 out 3 machines was not taking dollar bills and we had to go back to the front desk.
The front desk lady was very rude when we came in to check in. She wasn’t helpful at all did not tell us where to go to get to the 3rd floor she was very rude when we told her our last names for check in. She seemed to hate her job. We had 4 rooms and 3 of them were dirty very poorly taken care of. Do not recommend and will not come back to this hotel.
Jenna
Stayed 1 night in Dec 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. We apologize you feel that way, our staff should always be ready to help a guest with a smile. In the future please contact the front desk with any issue you are having. Our rooms are clean, but they are out of date and we have been working towards making renovations in the near future.
The staff was awesome except for the last night when I went to the receptionist and they hadn’t taken the garbage that I stuck outside my door and I asked him if they could send somebody to come get it and they told me to bring it down and I felt that was not my position because I don’t work for them
yvette
Stayed 3 nights in Dec 2023
Response from Randi on 5 Dec 2023
Thank you for taking the time and submitting a review. Please understand our front desk is not allowed to leave the area, hence why they asked if you would bring it down so they could throw it away at the end of their shift.