Staff communication skill still needs improvement, did asked for early check in under paid condition but they dont understand
Poor breakfast line and not sufficient for the guest, by 7.30 bacon were finished off
Location was uphill but they change the name from summit sth to icon 360
Unfortunate events, we met with the huge local group tour where they sang karaoke in their room and left the door open.
Staff did warned them but still they wouldn’t care
The photos you see of this hotel on Hotels.com ARE NOT OF THE ACTUAL HOTEL, it's a completely different hotel, way inferior to what is shown in the photos and offered in the description. The cover photo is of the Plaza and other hotel (Hotel de la cúpula)m and the rooms I have simply no idea what hotel is. The hotel is on a 1 star hotel rating (if any). One positive point is the two girls that are on the Front Desk Lobby, they are very helpful and kind, always ready to help. And that's it.
I do not recommend this hotel AT ALL.
Uber
เข้าพัก 2 คืน, สิงหาคม 2023
6/10 พอใช้
Lillian
เดินทางกับคู่รัก
15 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Not the property photo on your site. False advertising. Not where I thought I was staying happens to be Sapa station.
The staff was so nice. We actually got a free upgrade! They ensure you get the best service and best in everything. Their buffet breakfast and floating meal packages were really affordable, nice and attractive. The mountain view from the hotel is to die for. Would stay again. !!!
Staff was really attentive, Room was super clean and they were flexible enough for us to store our luggages and use the toilets after our reservation ended. Oh and the views of the mountains from the balcony in the morning is fantastic! Best value for the hotels in the area in terms of service, views and breakfast included as well. Bathtub should I keep going? Walking distance to the main town
The room is clean , large and have coffee , water mineral . The location is perfect , not so far the church and you can walk
The staffs are very friendly and help me a lot to buy ticket
Will definitely choose this hotel again
Beautiful mountain view. the staff were extremely sweet and polite. good local breakfast and a decent selection of western breakfast. the hotel staff were always forthcoming and helping to make our stay extra comfortable. they even upgraded our room for us for free when we asked for a room with balcony. great location and accessible to eating places. might need to walk 10mins uphill to reach good restaurants
Dịch vụ khách sạn tốt so với giá. Vị trí gần các điểm vui chơi, không gian yên tĩnh đặc biệt có sân vườn với view núi đẹp. Khách sạn cần cập nhật lại tên, địa điểm để khách dễ dàng di chuyển tới.