Hello Erica, I want to offer a sincere apology for the issues you encountered during your stay with us. Unfortunately, we have been having issues with guests abusing their pool privileges which makes it hard for everyone. We closed the pool for guest safety. As for the empty liquor container in the room, I have advised housekeeping to double check all rooms prior to marking them ready for guests. On a positive note, we will be starting a renovation very soon which will make quite a difference in our look and feel. We hope to see you once that is complete early next year.

Thank you for the positive feedback! We hope to see you again.

As the general manager of the hotel, I take full responsibility for the issues you experienced and want to offer a sincere apology to you for the poor experience you had with us. It is our policy to offer room cleaning every other day to those guests who stay more than two days. The fact that this wasn't done has been addressed internally.Thank you for your feedback. We hope to see you again and let us show you that we are better than that by far.

Thank you for the positive feedback. We hope to see you again.

Thank you for the positive feedback! We look forward to seeing you again.

We are saddened to hear of your unsatisfactory experience. We appreciate your feedback and business! We hope to see you again soon so we can make it up to you!

Thank you for your feedback! We look forward to seeing you again in the future.

Hi Steve, First let me apologize for your less than expected stay with us recently.Because we are a 20+ year old building, some things are going to show wear and tear. On a positive note, we are in fact about to undergo a complete renovation in the very near future. We certainly hope you will come and see us when that process is complete.

Mandy,My apologies for your poor experience at our property. I have instructed our maintenance team to address the issues with our sleeper sofas.With respect to the hot tub, I was unaware that there was a problem with it. I have had my maintenance team look into that as well. I also want to point out that we are about to undergo a full remodel early in the year, and would love to have you give us another try in the future. I think you'll be quite satisfied with your next stay.

We are saddened to hear of your unsatisfactory experience. We apologize for the inconvenience and for not making your stay worthy while. We hope to see you again soon so we can make it up to you!

Thank you for your feedback. We're glad you had a good stay with us. We hope to see you again soon.

We are sorry to hear you had a bad stay with us. Please contact the property, if there a specific you would like to discuss further.

Thank you for your feedback. We're glad you had a good stay with us. I will tell Tim that you gave him a shout out. We hope to see you again, soon.

We're glad to hear you had a good stay with us. I apologize about the noisy ac. If there is a specific issue you want to discuss, feel free to contact us at the property.

Thank you for your feedback. I'm glad you had a good experience during your stay with us. We hope to see you again soon.

Thank you for your feedback. I'm glad you had a good experience during your stay with us. We hope to see you again soon.

Thank you for your feedback. I'm glad you had a good experience during your stay with us. I agree that we are in need of an update. We will be going under renovation at the end of the year. We hope to see you again after our renovations.

Thank you for your feedback. I'm glad you had a good stay with us. We hope to see you again soon.