The expedia filter listed this property as pet friendly. I reserved a room, only to find that we couldn't check in because it was not pet friendly, and lost the money associated with the reservation. Your customer service declined a refund of our money for a room we could not use.
We stayed at this property in Roswell overnight on our way to our vacation destination. We booked a suite with two queen beds. We are a family of 5, so the sofa was nice to have as another spot to sleep. Checkin was easy and fast. The beds were comfortable. The rooms were clean. The bathrooms were clean. The free breakfast was lacking.
The room was big and we liked the sofa area. The light for bathroom was behind the door which was different. Liked the nightlight in bathroom. Location good as Texas Roadhouse was right across street. All the sanitizer in main area were empty both days we were there. And bathrooms in main area did not have soap or papertowels.
LuAnn
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
Luis
เดินทางเพื่อธุรกิจ
8 มี.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The breakfast was very filling with plenty of choices and the rate was fairly low.
On the other hand, the clerk wasn't very personable, and the room needs maintenance. The rain showerhead leaked so if you chose the wall showerhead, you would get cold drops. There was a light dangling from the ceiling.
Luis
เข้าพัก 3 คืน, มีนาคม 2024
6/10 พอใช้
Codie
เดินทางกับครอบครัว
7 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Upgrades done on the property were very poorly done had they just spent the extra money to have a contractor do things right and good this property would be a lot better the cleanliness of this property was not that great but the staff was super friendly and did offer refund we did not get a refund we just switched rooms second room was a little better
Codie
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
jody
6 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The staff were very friendly..the room was not clean enough for me...stained toilet,stained wrinkled sheet,not well vacumed,staun on sofa. I brought my sleeping bag in to sleep
The fridge wasn’t clean good they left a food from previous customers and the bathtub is not really was clean some black dirt in corner. The breakfast was OK” The pool area was too much feel of chlorine, and Jacuzzi wasn’t working no bubbles.
The worker was sitting in the lounge on his phone unprepared for customers. The whole hotel smelled of mold and the room looked like someone just walked out and we walked right into the mess. The showers were covered in mold nor did it have a curtain and pre-clogged tub. Me and my husband walked out of that hotel please don’t spend your money here!
The staff was very helpful and nice when checking in, the property was quiet , clean, close to many restaurants and stores. Would definitely stay here again if ever visiting Roswell in the future.