When I checked in, I was very impressed by the receptionist with the best smile in Europe.
Her name is Lud.... (I'm sorry I don't remember your name completely.)
Despite the early check-in, she willingly took care of my luggage, and after asking in a very polite language if she could give dolls to my kids, she gave them to my kids, in case my kids were nervous.
My kids still adore the dolls and carry them in their bags.
I check out at 6 a.m. the next day, and I accidentally came across her again. She said good bye with a really warm smile, which touched the best of my third visit to Rome. I felt so good, and I want to visit Mercure Roma Colosseo again.
I appreciate your kindness.