We felt that we were welcome and appreciated with choosing the Hyatt Hotel. The front desk was very friendly and very welcoming in greeting us! We flew from California Monterey and the reason of being in Richmond Virginia was our son graduation for AIT at Fort Lee Base. So we are very pleased with our staying at the Hyatt Hotel! Bravo! To Cody & the kitchen service, much appreciated!!! We also left a tip for the Housekeeper and their service.
Every time we walked through the door, my toddler said, " Amazing"! Our room was clean, and didn't smell (most hotel rooms trigger my allergies). We had two double beds, a couch, desk, and two seater table. Breakfast was hot and delicious, and the staff was friendly.
Come with family and small kids. Booked a family room. Arrived at 8:30 pm no staff at front desk had to wait to check in. Room was outdated and lack of proper bedding. Fridge does not work. Tissue and toilet paper were obviously left over. A tiny tinny piece of hand soap and body soap, a small tube of shampoo and conditioner is all it offers as bathing. I stayed at Hyatt a lot in many families trips. Thought it is a safe pick but this one absolutely threw me off.
Although my stay was short I did enjoy this property. Overall it was nice. A bit dated in certain areas, but clean nonetheless. This was the first time staying in a hotel with my service dog too. They were nice enough to put me as far away from the elevator as possible & gave me a sign to hang on the door if I went out but left my doggo in the room. The room was very comfortable & well made when we arrived.
Stayed there for my brothers graduation & the hotel was quiet, convenient & comfortable. Very close to certain locations. Will definitely stay here again.
My stay here was actually an accident as I booked the wrong Richmond Hyatt Place; however, it was a pleasant stay. Staff was friendly and helpful. My only complaints were that the pillows were not comfortable - they felt like trash bags filled with stuffing and covered with a pillow case. And I was disappointed that the TV didn't have streaming capabilities like the Hyatt Place where I usually stay.
the tv didn't have a guide and kept freezing on a channel only had like 4 channels other than that was perfect stay. Hotel staff were more than welcoming every time we passed by the desk they asked if room was ok etc and it was very quiet unlike other hotels in area they know how to space guest out between rooms thanks for a quiet great stay
This property on the outside looks great!
As soon as you walk in you are out back into the past. It smelles like cigarettes in the lobby and the hallways. The color is dreary and the dang sink is in front of the bed! The location is greater as there aee eateries and stores near by. The satff waa nice but the price and the place dont match. Definitely motel vibes
The room was a nice size for the number of guest and comfortable. The hallway smelt weird and the elevator felt a little janky. Other than than had a great time and enjoyed my stay.
Have a great experience, however I had requested to be close to elevator when I made my reservations and they put us the the farthest away from the elevator. My husband is in a wheelchair and it was just more convenient for pushing him if we were close to the elevator. Talked to staff at checkout and they were very apologetic to us.
He will stay there again cuz it's a convenient hotel and the staff is nice