Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of OYO Hotel Redwood Falls near Jackpot Casino

2 out of 5
OYO Hotel Redwood Falls near Jackpot Casino
410 W Park Rd, Redwood Falls, MN

Reviews

5.8
Rating 10 - Excellent. 18 out of 93 reviews" "
Rating 8 - Good. 13 out of 93 reviews" "
Rating 6 - Okay. 16 out of 93 reviews" "
Rating 4 - Poor. 25 out of 93 reviews" "
Rating 2 - Terrible. 21 out of 93 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

RYAN

Disliked: Cleanliness, amenities, property conditions & facilities
Run down exterior. Minimal snow removal. Looked abandoned.
Stayed 1 night in Feb 2024

2/10 Terrible

John

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor condition
Stayed 1 night in Mar 2024

4/10 Poor

Carol

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Sabrina De La

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The complimentary breakfast didn't have much in the way of breakfast food choices.
Stayed 2 nights in Dec 2023

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service

6/10 Okay

Connor

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cobwebs, dead bugs, ceiling stains and door didn’t lock but I guess you get what you pay for. On the bright side the bed was clean
Stayed 1 night in Nov 2023
Response from Barbara on 9 Dec 2023
Sorry for the inconvenience, Connor! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service
Would not stay here again
There is never anyone at the front desk. Wifi works part of the time. The outside of the hotel is in major need of repair. Not even a hot pot of coffee in the morning. No one at the desk when I and other guests checked out at 7:30 this morning
Stayed 1 night in Nov 2023

4/10 Poor

Don

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Third World quality
Third World quality. You get what you pay for this day in age. Man at the desk was very friendly and tried to be as helpful as he could. television would not work at all When we got it fixed was very limited on choices of channels. I just wanted to watch Sunday night football and when I finally found the broadcast only choice I had was the Spanish broadcast. With poor reception. Bed did not have any kind of bedspread on it, mirror in room was dirty, fixtures in the bathroom very very old and fungus stained tub. The review that described it is grimy and not safe was fairly accurate. As I stated, the gentleman at the front desk was friendly and trying to do as much as he could in fixing the TV, and eventually did get the problem fixed. I travel 2 to 3 nights a week And will never make this mistake again. I don’t know what I was thinking this time.
Stayed 1 night in Nov 2023

8/10 Good

Jolette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although it's certainly not The Ritz, it did the job for the one night we had to stay in the area, and we couldnt beat the price! The front desk gentleman was very nice and accommodating, the room was clean and they had a shuttle going to and from the casino for the concert. We stayed Thurs. night through Fri. morning and they had a decent continental breakfast available.
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Hi Jolette! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Barbara

8/10 Good

audrey, roseville

Travelled with partner
Liked: Cleanliness, staff & service
Looks ruff on the outside but is very clean rooms and staff were very nice
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec 2023
Thanks for your kind and lovely words, Audrey! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful staff
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec 2023
Hi, Karie! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 Poor

Chad, River Falls

Travelled with family
Disliked: Property conditions & facilities
Location is good. Lobby is B-squad at best. Rooms are acceptable but nothing special. Exterior has been partial done for MONTHS. Scaffolds still present near the front door. Groundskeeping is poor.
Stayed 1 night in Jul 2023
Response from Barbara on 5 Dec 2023
Sorry for the hassle you faced, Chad! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

Mary B, Eden Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a two part review. Our room was what we needed. It was clean and had all the necessities for our one night stay. The bedding wasn’t fancy but served it’s purpose. The checkin was smooth. They had stepped away from the counter, but left a number to call and the gentleman was right down. He was friendly and professional. So in both respects this was good. Now the other part: The building is quite dilapidated. The paint is peeling everywhere and there were numerous holes in some of the boards. The sign and the condition on the building made it seem like it was abandoned. There were a few cars out front so I knew that was not the case. The entry was cluttered and very uninviting. There were a few broken tiles just past the desk and the carpet in the halls is quite outdated and stained. They had air fresheners in the outlets, which I had never seen before in any of my stays at other hotels. So to recap: One one hand the room was quite clean and adequate and the staff was great, but on the other hand the building needs work and the clutter all around plus the peeling paint makes it look dodgy.
Stayed 1 night in Oct 2023
Response from Joey on 5 Dec 2023
Thank you so much for the positive rating, Mary! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

Tim

Stayed 1 night in Oct 2023

4/10 Poor

Jayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Small TV with very poor reception, No pool!
Stayed 1 night in Sep 2023
Response from Barbara on 5 Dec 2023
Hi, Jayne! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Jose R

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Jose! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Ava

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No staff at the front desk, it took 15min just to find someone to check-in. Was unable to find someone for check out. Trash on floor of room. Breakfast area not clean. Building is overall run down.
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Sorry for the hassle you faced, Guest! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice room - very convenient and valued priced. Management very helpful
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Thanks for your kind and lovely words, William! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Ava

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not impressed
Room was great except only had two towels and no wash cloths. Cable didnt work so well. In and out reception. Ice machine not working. Not much to choose from for morning breakfast. Flooring in halls lumpy and uneven. Siding peeling but we were told they were in process of fixing it. Charged quite a bit considering not really any amnemities!
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Guest! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

4/10 Poor

Jerome C.

Travelled with partner
Disliked: Property conditions & facilities
We were 2 of about 6 people in the hotel. The inside of the hotel was OK. The exterior was being renovated, stipped of paint and looked terrible. After a new paint job it should be much better
Stayed 1 night in Sep 2023
Response from Ava on 13 Sep 2023
Something like this should not have happened, Jerome! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

4/10 Poor

Aeron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. If you are not a person accustomed to the grimier bits of the world, of travel, of humanity, you will not feel safe or comfortable here. Certainly do not bring children.
Stayed 3 nights in Aug 2023
Response from Joey on 12 Sep 2023
Hi, Aeron! Thank you for bringing this to our notice, do not worry we will look into this matter by escalating it to the relevant team. We would like to assure you that your next visit will be a pleasant one. Regards, Joey

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ava on 12 Sep 2023
Glad to see that you have rated us super, Bruce! Hope to serve you soon with an even more happening stay. Regards, Ava

10/10 Excellent

Juan M

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Muy bonita!!
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sep 2023
Hi, Juan! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
OYO Redwood Falls
This hotel needs some work. Pool not operational. No desk attendant to speak with just a phone number to call. No breakfast the next morning even though clearly stated Still charged a resort fee for what I do not know.
Stayed 1 night in Aug 2023
Response from Ava on 13 Sep 2023
Thank you for your valuable feedback, Richard! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

6/10 Okay

Kent, Saint Paul

Stayed 2 nights in Jul 2023
Response from Noah on 12 Sep 2023
Glad to see that you have rated us super, Kent! Hope to serve you soon with an even more happening stay. Regards, Noah

2/10 Terrible

Cheryl

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sep 2023
Hi, Cheryl! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

mark

Stayed 3 nights in Jul 2023
Response from Dewi on 12 Sep 2023
Thanks for rating us superbly, Mark! Glad to know that you loved our services. Regards, Dewi

6/10 Okay

Mark

Business traveller, Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Older hotel under renovation. Not the greatest but they are trying to fix it up. Staff was friendly, room was clean. Good value for the money
Stayed 2 nights in Aug 2023
Response from Ava on 13 Sep 2023
Hey, Mark! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joey on 12 Sep 2023
Something like this should not have happened, Hi! We are sorry to hear about the issue you had, however, this has been highlighted with the relevant team to take necessary measures. Regards, Joey

6/10 Okay

Twyla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The building itself is run down and looks pretty awful. The staff there is great, and very helpful, it just looks like it could do with a face lift overall.
Stayed 3 nights in Jul 2023
Response from Ava on 13 Sep 2023
Thanks for taking out your valuable time to rate us, Twyla! We will work even harder to make your stay a memorable one :) Regards, Ava

2/10 Terrible

Alla

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel misrepresents itself in photographs online. It looked clean and decent when we booked it, but upon arrival we saw construction debris outside, peeling paint everywhere, people smoking weed outside, stains from water damage, dirty floors and sheets, musty smell covered up with chemicals, lack of lighting or help in the lobby, etc. We were forced to find another hotel nearby as we did not feel safe. The hotel charged us a fee and refused to refund the booking or the fee. HORRIBLE! Later at another hotel we spoke to other people and they had the same experience. Even the people in town are ashamed of it. Book a different hotel in the area if you are going there.
Stayed 2 nights in Jul 2023
Response from Maria on 29 Jul 2023
Hi, Alla! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria

4/10 Poor

Christopher, Brookings

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was clean but the facility is really run down
Stayed 1 night in Jul 2023
Response from Barbara on 29 Jul 2023
Sorry for the hassle you faced, Christopher! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Good

Ben

Liked: Cleanliness, staff & service, room comfort
Mixed review
I'll start wih the bad stuff. The first impression was not good. The exterior is in the midst of being painted, and whomever was doing that work left their tools lying around all weekend. And in looking at another review, they were lying around all week took. there's also weeds in the sidewalk and driveway. But, once inside the impression was better. The lobby looked nice. On the sign outside the hotel it says "Indoor Pool" but the pool was closed for maintenance. Also, the wi-fi did not work and I had to use my phone to get access to the Internet for my computer. Breakfast - they had no one paying attention to it. So when I went they were out of eggs. I would have had to track someone down if I wanted eggs. It's like they put out the food and don't monitor it. Staff was friendly, room was clean, quiet, and comfortable. Bed and pillows were comfortable. Bathroom had a heating lamp which is nice so you don't shiver when you're drying off after a shower. Water pressure was fine.
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Ben! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for giving us an opportunity to make the services even better by sharing your feedback. Regards, Eva

4/10 Poor

Jeremy

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Ugly
There are tools and supplies laying all over outside for and apparent siding job which must be on hold as I saw no progress over the course of the week I stayed there. The outside is a disaster, you have to walk over tools, cords and hoses just to access the front door. Water leaks out of the tub spout so bad that the water pressure on the shower head was weak to say the least.
Stayed 6 nights in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Jeremy! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 Poor

Naomi

Travelled with family
Disliked: Staff & service, property conditions & facilities
location was convenient but needs a whole lot of maintenance and fixing-pool was closed, outside siding was in terrible shape. Room door lock was only held in place by the frame-whole mechanism in the frame was missing. The one person we saw was friendly.
Stayed 3 nights in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Naomi! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

10/10 Excellent

Adriana, Inver Grove Heights

Stayed 1 night in May 2023
Response from Lisa on 24 Jun 2023
Hi, Adriana! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 Excellent

Adriana, Inver Grove Heights

Travelled with group
Liked: Cleanliness
Nice and clean
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hey, Adriana! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa

8/10 Good

Dagoberto

Stayed 1 night in Mar 2023
Response from Ammy on 4 May 2023
Hi, Dagoberto! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Amber

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
As we pulled up we didn't even think it was a running hotel. The parkin lot was barely cleared of snow for parking. Vehicles parked right in front just sitting there along with a lawnmower sitting in snow. At check in the staff member was nice and accommodating after asking for a different room. Paint job looked updated and fresh but sheets/bedding was not.
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Amber! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

6/10 Okay

Estella

The room was nice and clean, but there needs to be some major updates at the hotel. The breakfast was definitively not deluxe. General building needs work.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Something like this should not have happened, Estella! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

2/10 Terrible

Cynthia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Well first of all they do false advertising a second we got there we had to wait almost 15 minutes for someone to come to the front desk then we get to our room it is not even handicap accessible but I have troubles getting to the room because the parking lot had not been plowed it was nothing but a sheet of ice once we did get to the room I couldn't move around on it at all it was not even a handicap room the only thing handicap about it was the bars in the bathroom and when we checked out we couldn't get nobody to come to the front counter and we checked out at 8:00 in the morning so anything after that that's on them
Stayed 1 night in Feb 2023
Response from Maria on 20 Feb 2023
Sorry for the hassle you faced, Cynthia! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria

2/10 Terrible

Christin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad we haad place rooark the parking lot was huge utit was not plowed we vot stuck tryig drive intothe property we couldnt get a cart ro thecar dor our luggage ince we didget in and here was so much ice it was ridiculous there was inly two employees the whole time the same two so u had to ring a bell and wait for them to xomefrom the rooom they were stayingi there was no vending machines ao we had to gi to the store to get anything and theroos wedd filjthy we had to switch rooms andthen request cleanlinnen to make rhe bed out selfces
Stayed 1 night in Jan 2023

4/10 Poor

Tricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Tricia! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated room. Great bargain for the price.
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Jennifer! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayer beware
Not recommended hotel! Run down nit as pictured. Customer service left alot to be desired. Checkin 3pm and no one at counter to help when he did arrive looked like he just woke up. All staff vehivles parked under unload area in front if door. Lawn mowner chained to front post in front of door. Small tv they want you to add personal info in to watch. Left at 7am no one at desk. Suppose to have breakfast none out anywhere. Coffee not made fresh was cold. Stack of mattresses in front if apparently rooms nit used. Stains on towels. I could go on and on but you get the point! Took a 100 dollar deposit when i should be the one asking for refund!
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Apologies for the problems you had faced, Todd! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 Good

Renee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ava on 19 Oct 2022
Thanks for taking out your valuable time to rate us, Renee! We will work even harder to make your stay a memorable one :) Regards, Ava

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ava on 19 Oct 2022
Hi, We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more coffee and hot water when taking bath. More ice. Nice place not sure why pay 20.00 extra fee for hotel service. 🤔 not liked that. Very good staff service
Stayed 1 night in Sep 2022
Response from jane on 11 Sep 2022
Hi, Linda! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jane!

8/10 Good

RODNEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WELL SATISFIED.
THE MOTEL IS A LITTLE DATED, BUT THEY ARE WORKING VERY HARD ON THAT. THE ROOM WAS VERY COMFORTABLE. WE BASICALLY STAYED JUST OVER NIGHT IN THE ROOM SO DID NOT TAKE MUCH TO SATISFY US.
Stayed 2 nights in Aug 2022
Response from jane on 6 Sep 2022
Hi, Rodney! We are glad to see that you liked our services. Regards, Jane!