The vent in the shower was filthy with dust, no pad and pen in room for notes, no hotel information in room. Pool was locked and we needed to go to front desk and the pool area had a bandaid on the pole and the walls did not look clean.
Considering hotel was empty, second night they put a family right next to us. We had a connecting room with the door, could not sleep it was after midnight, thin walls could hear their loud conversation. Poor management of placing people, if the hotel is empty at least scatter people a bit to give some quiet and privacy! It was pricey hotel even in off-season early March. The least that could be done not to jam all guests so close to each other when the whole place is empty!
We love to see the high rating! Thank you, Hershy and we look forward to seeing you again soon!
6/10 พอใช้
jacob
31 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
It's a very nice place.
jacob
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก OPRS วันที่ 24 ก.พ. 2024
We are a very nice place, thank you, Jacob! Come visit again soon to see our completed room renovations and hopefully we will show you we are 5/5!
10/10 ดีเลิศ
Yisroel
28 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Yisroel
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก OPRS วันที่ 4 มี.ค. 2024
Love to see the 5 out of 5 review - thank you Yisroel!
10/10 ดีเลิศ
Darline
28 ม.ค. 2024
ชื่นชอบ: ความสะอาด
The bathroom in the room my sisters stayed had a bathtub that had no slip strips or bathmat
When she went into shower she almost fell because the tub was so slippery.
In addition, it was nearly impossible to get shampoo or soap from the dispensers in the shower
My sister said she felt extremely unsafe being on a slippery surface and having to use so much force to try and get soap from dispenser.
I was very disappointed that my sister paid for a room and almost had an accident because of the lack of safety precautions by the hotel and the reaction or non reaction or concern by the front desk staff.
Thank you
Spoke with front desk person upon checkout and unfortunately
Darline
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก OPRS วันที่ 4 มี.ค. 2024
Thank you for sharing your experience, Darline and we are sorry to hear that it was not everything it should have been. We hope that you will come back and have the excellent Ocean Place experience that we strive for!
Loved the Jacuzzi in the pool area, easy to enjoy in the off season. Staff were all very helpful and cheerful. Hotel nice and quiet because it was the off-season
Matthew
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก OPRS วันที่ 4 มี.ค. 2024
We are so happy that you enjoyed your off-season stay with us! There is always a way to unwind and relax at Ocean Place no matter the time of year!
The staffs are so friendly and christmas decorations are so cozy. Everything is good except carpet's strong smells.
Sunnam
เข้าพัก 1 คืน, ธันวาคม 2023
2/10 แย่มาก
Lisa
20 ธ.ค. 2023
Lisa
เข้าพัก 1 คืน, ธันวาคม 2023
10/10 ดีเลิศ
sandra
18 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
sandra
การตอบกลับจาก OPRS วันที่ 24 ก.พ. 2024
Thank you for the review, Sandra! We look forward to seeing you again soon!
4/10 แย่
Lili
10 ธ.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
We got a dirty room that has unclean linen. The switched our room after complaining late at night when we wanted to be sleeping.
I tried contacting them multiple times and no one got back to me.
Lili
การตอบกลับจาก OPRS วันที่ 4 มี.ค. 2024
We are so sorry to hear your experience was not what it should have been! We hope that you will come back and see what the true Ocean Place experience is and enjoy our newly renovated rooms.
We were ignored when trying to check in - we had to always wear a hospital-type bracelet to let people know we were guests, we had called to confirm that the jacuzzi was working (the main reason we choose this hotel) but it had been out of service for months, the TV didn't work, lights were flickering in the bathroom, a blanket was delivered in a garbage bag and a spoiled gourd had leaked leaving a mess on the dining table we were seated at. Then the gate wouldn't open when leaving the property. We have never complained about any of the many hotels we've stayed at but this was so bad and comical at the same time. Some staff were great, others couldn't care less. The ocean views were wonderful but this experience will stay with us.
Roland
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก RM วันที่ 16 พ.ย. 2023
I believe I spoke to you on these issues after your stay. I'd like to again apologize for the issues, this experience is not who we are.
I had to change rooms 3 times...first there was a cockroach on the wall. I called for them to come kill it before it started flying and no one came. Then they moved me to another room and there was a huge Spotted lantern flying. I went to change the room again. Then ALL night the floor we were on had kids partying and being loud all night. NONE of the doors have a seal, so under the door anything can crawl in.
Marlena
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก RM วันที่ 8 พ.ย. 2023
We're very sorry to learn of this experience, it's definitely not typical for our guests to say the least, and you have our deepest apologies. If you ever decide to try us again, feel free to reach out for a special discount.
10/10 ดีเลิศ
Karin
29 ต.ค. 2023
Karin
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Ocean Place Resort & Spa วันที่ 6 พ.ย. 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
The staff was very helpful with accommodations as well as places to go around the hotel. The weather was not the greatest for an overnight stay but the room and the view was very relaxing.
Carmine
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Ocean Place Resort & Spa วันที่ 6 พ.ย. 2023
Thank you for choosing Ocean Place Resort & Spa. We appreciate your kind review and are delighted you enjoyed your experience with us. We hope to welcome you back soon.
10/10 ดีเลิศ
ALICIA
22 ต.ค. 2023
ALICIA
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Ocean Place Resort & Spa วันที่ 6 พ.ย. 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
My Wife and I loved our stay! First and foremost, the fact that you can park once and walk everywhere is awesome! We loved all of the services. The food, service, staff, cleanliness, amenities, etc. Out of our 4 day stay, we honestly had 0 problems.
Steve
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก RM วันที่ 14 ก.ย. 2023
Great to see! We love the perfect scores! We hope to see you again soon:)
We strive for better scores, but we appreciate your business and still hope to see you again.
6/10 พอใช้
Liza
เดินทางกับคู่รัก
4 ก.ย. 2023
ชื่นชอบ: พนักงานและบริการ
This is a good hotel. The inside is pretty clean. Rooms have some wear for example top of desk chair material is completely shredded.room garbage bins are so tiny two water bottles would fill it. I stayed on the 7th floor and elevator hallway smelled like dirty diapers to the point I had to go complain because the elevator wait time is never short and the smell while I waited was making me nauseous. Entrance lobby is very pretty and also clean inside the hotel all bathrooms are very clean but there outdoor beach bathrooms which you are told at check in are there for your use after the beach and for your convenience in case you’d like to stay after checkout to clean up are totally disgusting and are far worse than the beach public bathrooms. This is where I feel a huge improvement needs to be made for the the price that is being charged per night. Also tried to use gym treadmills and could not because they are so warn that they are to unstable to run on. Luckily the boardwalk is nice and long enough for a run which is what I opted for but if it was raining my run wouldn’t have happened. I feel they should remove those treadmills as they are hazardous. Outdoor pool had napkins floating in it and no one cleaning up things flying in. Outdoor hot tub was out of order and had a large black tarp over it which was a Bummer because I wanted to use at the end of the day and couldn’t. Besides these point’s everything else was good but as I mentioned for over $700 a night can do better!
Liza
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก RM วันที่ 5 ก.ย. 2023
We're happy to see the positives and we appreciate the constructive criticism on how we can improve. Thank you for choosing Ocean Place and we hope to see you again:)
10/10 ดีเลิศ
David
31 ส.ค. 2023
David
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Ocean Place Resort & Spa วันที่ 6 พ.ย. 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
Only things to mind is expensive in house food, indoor pool wasn’t heated, and massage would be better if either included or reduced price. Besides that mostly what you would expect out of a small resort.
Pedro
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก RM วันที่ 31 ส.ค. 2023
Thank you for choosing Ocean Place and we hope to see you again!
6/10 พอใช้
Benno
เดินทางกับครอบครัว
30 ส.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I liked the location but was not satisfied with the cleanliness and unavailabil;ity of the staff and the internet not allowing access.
Benno
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก RM วันที่ 31 ส.ค. 2023
Thank you for choosing Ocean Place. Sorry to hear about the internet issue, we are replacing and upgrading the whole Wi-Fi system late in 2023.
Ocean Place has a great location. That is what brings us back frequently. The dining options can be a bit better however what they do serve is good. The pools are great and the Tiki Bar is the star!! Love tyhat the property is pet & family friendly.
Dimitrios
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก RM วันที่ 31 ส.ค. 2023
Great to see the comments and thank you for choosing Ocean Place! We look forward to your next trip.
Room smelled like mold and was horrible ac barely worked and service was horrible waited more then 45 min for a drink at the hotel bar multiple times gate to
Get in and out of hotel didt work without calling staff to open it every time and most of staff was rude and acted like you were bothering them when u asked for something
Joseph
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก RM วันที่ 24 ส.ค. 2023
Really sorry to see of this experience. Obviously we expect a lot more of ourselves than this experience and this is not the typical to say the least.
Surprisingly loved the property despite seeing reviews saying it was outdated, definately has a nice resort feel, clean spaces and staff across the board was great. Loved easy access to beach with chairs and umbrellas at the ready and right next door to pier village. Pool areas could use updating and some of the rooms but nothing terrible we had a great stay!
Jenny
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก RM วันที่ 24 ส.ค. 2023
Awesome to see! Thank you so much for the kind review!!:)We hope to see you again.
6/10 พอใช้
john
เดินทางกับครอบครัว
16 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Place needs a facelift bad. Food not good
john
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก RM วันที่ 24 ส.ค. 2023
Thanks for choosing Ocean Place. We did renovate 40% of our total guest rooms last winter, and we will be finishing the rest late in 2023. We hope you'll come check it out.