Our first room had a slight tv malfunction (no volume) and they immediately sent someone out to check at 9pm, and when it wasn't immediately solvable, offered us a new room; within 5 minutes we had a new room number, keys in hand and a luggage cart waiting at our door in case we needed it. AMAZING customer service, including at the tasty Bistro. Beautiful courtyard with a gorgeous fountain, view, and fire pit; tons of intimate and comfy seating around the facility to hang out (yes, you'll actually want to!).