Dear Wilasinee,
All of us at Burasari Phuket would like to thank you for taking the time to review your recent stay with us.
We are thrilled that you had an enjoyable time and, needless to say, we very much look forward to welcoming you again on a return visit!
Kindest regards,
Francia Andriamahenintsoa
Customer Relations
Went into our hotel room to find that the bathroom door had been freshly painted which left paint on our hands because we weren’t told that nor was a sign posted. The bathroom shower was a bit dirty and there were brown spots on the walls near the toilet. I also had a chicken Caesar salad from the restaurant in the hotel and woke up in the middle of the night with food poisoning. The pool bar blares music all throughout the night which can be heard in our room. The room we stayed in allowed us to have direct access to the pool and the beach is just a 4 minute walk but that was the only highlight of this hotel. Would not recommend.
Jaidlyn
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Sun AFOM วันที่ 24 ธ.ค. 2023
Dear JaidlynThank you for sharing your feedback about your recent stay. We are glad to read you enjoyed the direct pool access and the proximity to the beach.However, please accept our sincere apologies for the challenges you experienced with the bathroom door and cleanliness. Your comments have been communicated to our team, and we are addressing these issues promptly to ensure a more seamless experience for our guests.Regarding your dining experience, we take all guest feedback seriously. While we regret any discomfort you may have experienced, we would like to clarify that attributing the upset stomach to a specific meal can be challenging, as it could result from various factors, including foods or beverages consumed throughout the day or other environmental factors.We hope to have the opportunity to welcome you back.Best regards,Burasari Phuket
Not a 5 star & rooms not as advertised. I booked the Elite Room and was so looking forward to the lovely balcony with the big sofa bed and canopy type thing as advertised. What we got was a tiny balcony with two wooden chairs. No table. No other decor. No view (I didn’t book the pool view so that’s ok I guess) but it was a huge disappointment!!
Also, no coffee machine in the room (much cheaper hotels on this trip did have) and only one pillow per person in the room! Plus everything looks a little run down.
On the positive side - staff are helpful, the room is huge and you’re given a beach bag with towels and mat and the hotel is in a great location for the beach.
But over all was really disappointed and glad I only had one night here. This was the most expensive hotel of the trip we had by far and it was the worst!
Sophie
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 11 ม.ค. 2024
Dear Sophie, Thank you for your feedback. While we are happy to know you enjoyed certain aspects of your stay, we regret to learn we could not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused and thank you for bringing this to our attention. We hope we may receive an opportunity to host your stay again and convince you of the high standards we are known for. Kindest regards,Burasari Phuket
Had a slight issue with room at heck in by this was sorted very quickly.Room had everything you need and the staff couldn’t do enough for you they were very attentive.The room cleaner were absolutely fantastic.Every day we came back to a fully serviced room including fresh sheets .Breakfast was a joy , loads of choice. Had a very pleasant stay.
Tracy
เข้าพัก 12 คืน, ตุลาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 2 พ.ย. 2023
Dear Tracy, Thank you for choosing to stay with us at Burasari Phuket and for rating us 5/5!! We are glad to know that you had a great experience at our hotel. We do hope to see you again very soon for another comfortable stay during your next trip to Phuket. Kind regards,Burasari Phuket
The hotel is such a beautiful property. We got the pool access room. But the bathroom is in desperate need of renovation as it always has a stink. Our neighbours had the same issue. The hotel lights up these essential oils in the bathroom to drown out the smell but you can tell when you walk into the room. Other than that we actually loved the service and location.
divyan
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 2 พ.ย. 2023
Dear Divyan,All of us at Burasari Phuket would like to thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconvenience you’ve encountered and shall improve on the aspects you’ve mentioned. We look forward to welcoming you again on a return visit!Kindest regards,Burasari Phuket
8/10 ดี
Wendy
19 ต.ค. 2023
Wendy
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 24 ต.ค. 2023
Thank you Wendy for your rating. We truly appreciate it !
Beautiful place. The restaurant has impressive food options and delicious. Rooms are reasonable price, comfortable and ease access to the pool. Staffs are very caring and helpful. This is my second time with family and it was amazing. Thank you
Frances
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Sun วันที่ 27 ก.ย. 2023
Dear Frances,Thank you for the maximum rating, we are delighted to know you had an impeccable stay.We are looking forward to your next visit.Kind regards,Burasari Phuket
6/10 พอใช้
Saniah
11 ก.ย. 2023
Saniah
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 16 ก.ย. 2023
Dear Saniah, thank you for your feedback. We regret to learn we could not meet your expectations overall, and please accept our sincere apologies for any inconvenience this may have caused. It would have been helpful to know what we could have done better. Hopefully we may receive a chance to convince you from our product and services during a future stay. Kind regards, Burasari Phuket
8/10 ดี
wai ming
11 ก.ย. 2023
wai ming
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 16 ก.ย. 2023
Dear Wai Ming, thank you for your feedback, and great to know you had an enjoyable stay overall. We look forward to having you with us again. Kind regards, Burasari Phuket
Very Beautiful & Cozy, Surrounded with all types of Nature.
Great Staff
Awesome Breakfast 👌
Love Atmosphere of the Rooms and Pool
Will be Back💯
Jose
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 16 ก.ย. 2023
Dear Jose, Thank you the lovely review! We are thrilled to know you had a great experience, and your kind comments will be shared with the entire team. We are looking forward to welcoming you back. Kind regards, Burasari Phuket
10/10 ดีเลิศ
Ng
5 ก.ย. 2023
Ng
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Ng,Thank you for your feedback, we are delighted to know you had a splendid experience. We hope we may host your stay again the near future. Kind regards,Burasari Phuket
6/10 พอใช้
gianpaolo
เดินทางเป็นกลุ่ม
10 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Ok
gianpaolo
เข้าพัก 6 คืน, สิงหาคม 2023
การตอบกลับจาก Francia วันที่ 29 ส.ค. 2023
Thanks for the rating. We truly appreciate it !
8/10 ดี
Yohei
20 ก.ค. 2023
Yohei
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Francia วันที่ 29 ส.ค. 2023
Thanks for the rating. We truly appreciate it !
10/10 ดีเลิศ
Mohd Izdihar
26 มิ.ย. 2023
Mohd Izdihar
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Valued Guest,Thank you for the maximum scores, and great to know you had a wonderful experience. We are looking forward to welcoming you back soon.Kind regards,Burasari Phuket
10/10 ดีเลิศ
Gözde
23 มิ.ย. 2023
Gözde
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Gözde,Thank you for the fabulous rating, and great to know you had an impeccable stay. We look forward to welcome you during your next holiday trip.Kind regards,Burasari Phuket
8/10 ดี
CHUN PONG
22 มิ.ย. 2023
CHUN PONG
เข้าพัก 6 คืน, มิถุนายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Chun Pong,Thank you for your feedback, and great to know you had an enjoyable stay overall. We look forward to having you with us again.Kind regards,Burasari Phuket
The elite pool access room was large and comfortable. There is a double daybed out on the deck with a mosquito net cover. Pool access from our pool deck was fantastic with wide steps and a hand rail. The bathroom tiles had some mold but that is to be expected in hot and humid countries. The staff were friendly and helpful.
My only negative would be the smell coming from the bathroom waste drain and around the resort in general. Some days it was absolutely gross.
Susan
เข้าพัก 8 คืน, พฤษภาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Susan,Thank you for taking the time to share the impressions of your stay. We are excited to read you had a wonderful experience overall, yet have also taken note of the aspect that leaves room for improvement. Thank you for sharing this with us, and please accept our sincere apologies for any inconvenience this may have caused.We are looking forward to hosting your stay again.All the best,Burasari Phuket
Great location! Only bad part was all the mosquitos. I wish they could put up zappers or tiki torches to deal with the mosquitos
James
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear James,Thank you for your kind review, and great to read you had a wonderful experience overall. We will continue our efforts, in collaboration with the pest control partner, to keep the mosquito situation under control. We have also reached out to our neighbors to join force. We are looking forward to host your stay again in the near future.Kind regards,Burasari Phuket
This hotel was absolutely beautiful rooms were great breakfast buffet was good. The only thing I would recommend is bug spray available everywhere those mosquitoes are vicious.
Tamara
เข้าพัก 4 คืน, พฤษภาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Tamara,Thank you for your review, and we are happy to read you loved your stay. Mosquito repellent is available complimentary in all guest rooms, and we will continue our pest control efforts to keep the mosquitoes to a minimum.We are looking forward to welcoming you back soon! Kind regards,Burasari Phuket
6/10 พอใช้
leonel
15 พ.ค. 2023
leonel
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Leonel,Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused.We hope we may receive another opportunity to convince you from our product and services. Kind regards,Burasari Phuket
Dear Ricardo, Thank you for the maximum scores. We are happy to know you enjoyed your stay. See you soon!Kind regards,Burasari Phuket
10/10 ดีเลิศ
Rob
11 พ.ค. 2023
Rob
เข้าพัก 2 คืน, พฤษภาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Rob,Thank you for the 10 out of 10 rating, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket
10/10 ดีเลิศ
SUNGHO
10 พ.ค. 2023
SUNGHO
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Sungho,Thank you for the maximum rating, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket
10/10 ดีเลิศ
Jennifer Larissa
7 พ.ค. 2023
Jennifer Larissa
เข้าพัก 11 คืน, เมษายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Jennifer, Thank you for the kind feedback, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket
Excellent trip! Always have a great stay at Burasari.
Conrad
เข้าพัก 6 คืน, เมษายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Conrad, Thank you for your return visit, and great to know you loved your stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket
Dear Naomi, Thank you for taking the time to share a review, and great to know you had a pleasant stay. Hopefully we may welcoming you back soon.Kind regards,Burasari Phuket
2/10 แย่มาก
Michael
17 เม.ย. 2023
Michael
เข้าพัก 1 คืน, ธันวาคม 2022
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Michael, Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused. We hope we may receive another opportunity to convince you from our product and services. Kind regards,Burasari Phuket
Room was very good and location was excellent, staff very friendly and manager attentive.
Didn't like how some guests were allowed to take over the pool area with loud music and leaving things on seating while they were out for hours at a time. Some guests got very drunk and were swearing plus some female guests smoking joints around pool and children.
Leslie
เข้าพัก 7 คืน, เมษายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Leslie, Thank you for your valuable feedback. Great to read you loved the location and services provided by our team members. We have also taken note of the areas that leave room for improvement, and will discuss these with the teams concerned. Please accept our sincere apologies for the inconvenience caused.We hope we may welcoming you back soon. Kind regards,Burasari Phuket
We had an excellent stay here! The property has it’s own unique vibe and style, fabulous Thai dishes at the restaurant (must try), great location (walkable to the beach and bars), good massages and not to forget friendly staff!
Duong
เข้าพัก 3 คืน, เมษายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Duong,Thank you for the 5 out of 5 rating, and great to know you loved our Thai cuisine. It truly is among the best in the area, and I can highly recommend to try the Pad Thai and Penang Curry, among other menu highlights.Looking forward to hosting your stay again.Kind regards, ManuelGeneral ManagerBurasari Phuket
10/10 ดีเลิศ
Daniel
9 เม.ย. 2023
Daniel
เข้าพัก 1 คืน, เมษายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Daniel, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket
10/10 ดีเลิศ
Daniel
8 เม.ย. 2023
Daniel
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Daniel, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket
This was my second stay in Phuket and it was the best. Literally in the centre of Patong. Great for families, solo travellers like me, couples or party vibes. The hotel is incredibly romantic and great backdrops for content. I got upgraded and was allowed an early check in which was fab. The staff were amazing. And just steps away from cheaper taxis; car or motorbikes. The wifi was a little weak in my room. But it was fantastic. I’ll be back!
Oluwatumininu
เข้าพัก 3 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Oluwatumininu,Thank you for taking the time to share this detailed review. We are thrilled to read you compliments, and hope to welcoming you back in the near future.Kind regards, ManuelGeneral ManagerBurasari Phuket
10/10 ดีเลิศ
Ercan
30 มี.ค. 2023
Ercan
เข้าพัก 5 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Ercan, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket
I wish I would have stayed here the entire time I was in Patong… this hotel is so nice and the service is top notch, the breakfast was included and was good and the location is amazing, you can walk right to the beach in 5 minutes and lots of food around and walk to Bangla road within 10 minutes ! I 10/10 recommended staying here!
Meriah
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Meriah, Thank you for this fabulous review including some nice photographs. We are happy to know you loved your stay, and are looking forward to your next visit. Kind regards, ManuelGeneral ManagerBurasari Phuket
Das Hotel kann ich mit gutem Gewissen weiter empfehlen. Sehr gute Lage. Strand 3 min zu Fuß. Personal mega nett und Serviceorientiert. Cappuccino und Hamburger mega lecker. Die WLAN Verbindung ist erstaunlich zuverlässig und schnell. Unser Zimmer (Elite) angenehm groß mit einer schönen Terasse. Sauberkeit allg. ist okay aber nicht einwandfrei. Man darf nicht zu genau hinschauen. Aber fühlt sich dennoch wohl. Das Gebäude an sich könnte eine Renovierung gebrauchen aber dennoch okay. Ich würde das Hotel wieder buchen. Preis / Leistung ist super.
Luigi De
เข้าพัก 11 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Luigi,Thank you for taking the time to share this detailed review. We are thrilled to read your compliments and hope to welcoming you back in the near future.Kind regards, Burasari Phuket
2/10 แย่มาก
Mary Grace
26 มี.ค. 2023
Mary Grace
เข้าพัก 2 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Mary Grace, Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused.We hope we may receive another opportunity to convince you of our product and services. Kind regards,Burasari Phuket
Dear Daniel, Thank you for the 5 out of 5 stay rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket
10/10 ดีเลิศ
debra
18 มี.ค. 2023
debra
เข้าพัก 4 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Debra, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket
8/10 ดี
Rushin
5 มี.ค. 2023
Rushin
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Rushin,Thank you for your review, and we are happy to know you enjoyed your stay overall. We are looking forward to welcoming you back. Kind regards, Burasari Phuket
6/10 พอใช้
cathy
22 ก.พ. 2023
cathy
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Burasari Phuket วันที่ 7 ก.ย. 2023
Dear Cathy, Thank you for your feedback. We regret to learn we could not fully meet your expectations, and please accept our sincere apologies for any inconvenience this may have caused.We hope we may receive another opportunity to convince you of our product and services. Kind regards,Burasari Phuket
10/10 ดีเลิศ
Robin
20 ก.พ. 2023
Robin
เข้าพัก 5 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Burasari Phuket วันที่ 24 ธ.ค. 2023
Thank you for perfect rating, We truly appreciate it !
Dear Timothy, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket
Dear John, Thank you for the maximum rating, and great to know you loved your stay. We are looking forward to your next visit. Kind regards, Burasari Phuket