The room bathroom condition was very outdated. The shower grout was worn, the shower smelled of sulfur every time we used it (from drain). The room bathroom in particular could use some maintenance and tune up.
Sky
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Tyler Staten วันที่ 24 เม.ย. 2024
Hello Sky,Thank you for being our guest, and taking the time to share your valuable feedback. We are always looking to improve, and will be addressing your comments. If you would like to speak to member of management about your experience, please reach out to us directly.
The property is cute, room was spacious and the bed was comfy. I usually don’t complain but the service here was very lacking - we left the restaurant one morning after being seated (with a reservation) and waiting for 25 minutes with no one acknowledging us. I know several staff saw us too. Same thing next day in the lobby bar - waited 30 min for someone to check on us and another 25 minutes before getting our two drinks when it was barely busy. Pool servers stood at the bar talking to each other and didn’t check on guests. The overall stay was nice and we enjoyed the pool and location but unfortunately I don’t think we’d stay here again based on consistently bad service.
Janna
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Tyler Staten วันที่ 22 เม.ย. 2024
Hello Janna,Thank you for choosing to stay with us! It is unfortunate that your stay was not what you were hoping. We have reached out via email, and hope to speak with you soon!
Enjoyable stay. Food was just ok. Pool isn’t heated. Property & location was excellent.
Stephanie
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Stephanie,We appreciate that you took a moment to leave feedback about your recent stay. We hope you'll get the chance to enjoy the amenities more during your next visit!
The resort has a nice vibe. Staff work well with each other and are very polite and friendly.
Gary M. Johnson
Gary
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Gary,Thank you for staying at The Scott Resort & Spa! We are delighted that you enjoyed the vibe, and noticed the polite and friendly team we have build. We hope to have you as our guest again very soon!
The property was beautiful inside and out. Staff were all friendly and helpful.
Katie
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Tyler Staten วันที่ 15 เม.ย. 2024
Katie,We are honored to have earned a five star review from you! Thank you for your comments on our wonderful staff and beautiful resort. We hope you have you as our guest again very soon!
I did like the property there was a lot of confusion at check in but happy that the front desk came with a solution .
Heidi
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 15 เม.ย. 2024
Heidi,Thank you for choosing to be our guest. We are pleased to hear our front desk staff was able to assist you with your needs at check in, and we hope to see you again in the near future.
Carl,Thank you for choosing to spend your vacation here at The Scott Resort & Spa. We are thrilled you enjoyed our pools during your stay, and look forward to your next visit!
Kimberly,Your glowing review of the staff here at The Scott Resort & Spa brightened our day! Thank you for taking the time to let us know about your service during your stay! Come back to visit soon!
Thank you so much for the 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay.
Kristina,We appreciate that you took the time to leave your outstanding review! Thank you!
2/10 แย่มาก
Jennifer
เดินทางกับครอบครัว
4 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Feels like pricing was too high. Staff seemed to be untrained. Cool looking property but room wasn’t ready when we arrived for 4pm, once in the room there was a pair of someone’s socks on the floor. Breakfast service was weird. Coffee was like water, food was bad and service not great. Maybe this is a newly renovated motel and they are ironing out the kinks….
Jennifer
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Jennifer,Thank you for taking the time to share your thoughts with us. We are disappointed to hear about the issues you encountered during your stay. Your feedback is essential for our improvement, and would love the chance to speak further about your experience. Please contact us directly to discuss your stay at your convenience. Thank you in advance!
The Entrance Lobby and Cansl Bar are very appealing. The sound track for these spaces is very modern, appropriate and at the right volume. The Outdoor Pools are a Special Treat, they are why I stay at the Scott. The pools should be skimmed more often.
Leonel
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Leonel,Thank you for being our guest at The Scott Resort & Spa. We are pleased that you noticed the music which is hand picked by our owners for this property. It would be an honor to welcome you back for another visit.
Once of my favorite hotels I have ever stayed at. The location and atmosphere was amazing! There was a bit of a wait anytime I needed to speak to the front desk but I think they were pretty busy
Taylor
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Taylor,Your outstanding review of The Scott Resort & Spa has made our day! Thank you for taking a moment to leave your review about our amazing atmosphere. We hope to have you back as a regular guest!
2/10 แย่มาก
Carissa-Choy
เดินทางกับคู่รัก
1 เม.ย. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Bar staff and front desk wasn’t as friendly as you would normally get at other resorts. The pool was extremely small and packed where people were forced to sit on the floor instead. Would recommended selecting other resorts especially since the fees here are high. The location is good and near great restaurants and the mall. The only plus is the friendly valet and shuttle guys that the resort offers.
Carissa-Choy
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Carissa,Thank you for taking the time to leave a review. We are very disappointed to read that your stay fell short of the standards we strive to maintain, and apologize for the blunder of service you received. If you would like to speak further about your stay, please reach out to us directly. Thank you!
10/10 ดีเลิศ
Eileen
1 เม.ย. 2024
Eileen
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 22 เม.ย. 2024
Hello Eileen,We are thrilled to have received a five star review from you! Thank you so much for taking the time to leave a review!
The ladies at the front desk should smile and be more friendly
Lizbeth
เข้าพัก 1 คืน, มีนาคม 2024
8/10 ดี
Lauren
31 มี.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The grounds are pretty and the location is great. Easy walk to great shopping and restaurants. The staff and service could be a bit better but overall I would recommend this hotel.
Loved the relaxing, modern, stylish vibe. Staff were all very friendly. We enjoyed drinks by the pool, room service for breakfast, and the workout room. The internet was spotty, but otherwise we enjoyed an absolutely perfect stay. Definitely would go back!!!
Jennifer
เข้าพัก 6 คืน, มีนาคม 2024
8/10 ดี
Jennifer
เดินทางเป็นกลุ่ม
30 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
This was a girl’s weekend with friends. The check in was great, they allowed us to check in early and were friendly. The shuttle to shopping and food was excellent. The guys running the shuttle were really on it. The drinks were great and food was good. You will need to be prepared for different types of entrees. The room was pretty dated. They have painted and decorated to make it nicer but the property needs some renovation. I paid for an hour massage and barely got 45 minutes with an added $30 gratuity. I don’t mind paying the gratuity for a good massage but this was very basic and not my full time. Check out was great. They kept our bags for us to do some shopping. I think for the price of the place, the rooms need updated. Beautiful lounge! Be prepared to wait in line for coffee every morning as they don’t have any free drip.
The staff was amazing and felt very safe and our rooms were so clean! Pool was plus!
kev
เข้าพัก 3 คืน, มีนาคม 2024
10/10 ดีเลิศ
Jessica
29 มี.ค. 2024
Jessica
เข้าพัก 3 คืน, มีนาคม 2024
10/10 ดีเลิศ
Linda
27 มี.ค. 2024
Linda
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello Linda, We are honor to receive your glowing review! Thank you!
6/10 พอใช้
Deanna
27 มี.ค. 2024
Deanna
เข้าพัก 4 คืน, มีนาคม 2024
6/10 พอใช้
Judith
เดินทางกับครอบครัว
26 มี.ค. 2024
The lobby area is beautiful and amazing. The pool area was nice. Super impossible to get a chair in the sun as people would not return towels when leaving and you don’t know what’s available or not. Needs more towel drop areas. Needs water stations! Waitress brought me food ( should be hot but was cold) and told me there were no napkins or silverware. I almost gave her the food back! lol! She found some! Room service food was in hallway for over 24 hours. Disgusting! Parking was easy and great! Close to room. Beds were really comfy. Housekeeping didn’t refill coffee or take dirty spoons away. Computer wasn’t working for electronic check out. Overall is in a great location, super great lobby, older rooms and it was overall pleasant. There was a clock in the room that tic- toc 24 hours a day. Kinda fun touch.
Wi-Fi didn’t work but they comps my breakfast which was nice
Philip
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
We apologize for the inconvenience with the Wi-Fi, but we're glad we could make it right by comping your breakfast. Thank you for bringing this to our attention, and we hope to provide you with a seamless experience on your next visit.
2/10 แย่มาก
James
15 มี.ค. 2024
James
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tyler Staten วันที่ 16 เม.ย. 2024
Hello James, We sincerely apologize that your stay was not what you had hoped. Please contact us directly to discuss your experience in more detail.
We went here for our honeymoon/babymoon.
It was SO beautiful even my husband was shocked by how unique it was. It was like a little hidden oasis in the middle of Main Street. Staff were lovely, rooms were beautiful with a balcony. Food was good, pool was calm, quiet and relaxing. Night time was quiet and so relaxing with the boho chic vibes and fires. This is a MUST if you want to disappear from the world but be walking distance from the fun day and night life!
Amber
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
Thank you for choosing us for your honeymoon/babymoon! We're thrilled you both enjoyed our unique oasis, attentive staff, beautiful rooms, and tranquil atmosphere. It was a pleasure to host you, and we hope to welcome you back for more memorable moments in the future!
Everything was great with one minor issue our room refrigerator was not working but other then that I give this a 10/10.
Jacqueline
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
We're delighted to hear that you had a fantastic experience overall! We apologize for the inconvenience with the refrigerator and appreciate your understanding. Thank you for the perfect rating, and we hope to have the pleasure of hosting you again soon!
6/10 พอใช้
Lori
13 มี.ค. 2024
The property is very beautiful and in a wonderful location. It’s lacking in customer service. When you valet your car you shouldn’t have to go get it yourself. Also at the pool it shouldn’t take two hours to get a glass of water.
Lori
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
Thank you for your feedback. We apologize for the lapse in customer service you experienced during your stay. Your comments are valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your feedback and hope to welcome you back for a better experience.
Horrible hotel. Stay away. Bad service. No spa booking.
Donald
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
We're sorry to hear about your disappointing experience. Your feedback is important to us, and we apologize for any inconvenience caused. We will address the issues you've mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
Well appointed. Wonderful staff. Attentive. Nice grounds
andrew
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
Thank you for your kind words! We're delighted that you enjoyed our well-appointed facilities, attentive staff, and beautiful grounds. We hope to welcome you back again soon for another wonderful stay!
Our stay was perfect and the atmosphere was beautiful and calm
Maria
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
We're thrilled that your stay was perfect and you enjoyed the beautiful and calm atmosphere! Thank you for choosing us, and we hope to see you again soon.
The Scott is centrally located and close to shopping and dining! I had a lot of options for dining out! The hotel staff were friendly and professional. Also it’s a very beautiful property with spacious rooms!
Lorraine
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 18 มี.ค. 2024
We're glad you enjoyed our central location, dining options, friendly staff, and spacious rooms! Thank you for your kind words, and we hope to welcome you back soon for another enjoyable stay.
Beautiful and tranquil, the Scott never fails to impress!
Alice
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Brandon Howard - General Manager วันที่ 7 มี.ค. 2024
Thank you for the lovely compliment! We're delighted to hear you find The Scott beautiful and tranquil. It's our pleasure to leave a lasting impression.We are looking forward to welcoming you back soon!