Dear Shawn, Thank you for staying at our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will take appropriate measures to improve our service delivery and consistency. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Mike, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Travis, Thank you for taking the time to provide your valuable feedback. We are committed to ensuring our guests receive a well-maintained and comfortable suite; therefore, we sincerely regret any oversights in the bathroom area. Furthermore, we follow strict pest control measures, and it is disappointing to learn that this was not your impression. Please rest assured we take your feedback seriously and will address these matters with the respective departments to ensure such oversights are not repeated. We hope you will consider trying us again in the future so we can have the opportunity to provide you with the seamless visit you deserve.Sincerely,Hotel Management

Dear Dennis, Thank you for selecting our establishment for your stay. We apologize for the inconvenience you experienced with the air conditioning system in your room. Our top priority is to ensure a relaxing and pleasant stay for all of our guests, and we regret that we were unable to meet your expectations on this occasion. Thank you for bringing this to our attention; we will address this accordingly. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Rebecca, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

Dear Laura, Thank you for your feedback. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Melissa, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. We are committed to taking the necessary steps to address this issue effectively. We hope to demonstrate our commitment to providing exceptional experiences during your next visit to the area.Sincerely,Hotel Management

Dear Joan, Thank you for taking the time to share your experience. We apologize for any discrepancies between our accommodations and your expectations. Your feedback regarding the amenities and cleanliness of your room is concerning and will be addressed with our housekeeping and maintenance teams. We understand your frustration and hope to have the opportunity to make it right in the future. Rest assured, pest control measures have been taken to ensure future guests are not impacted similarly. Your input is valuable to us, and we appreciate you bringing these matters to our attention.Sincerely,Hotel Management

Dear Tracy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Shane, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Guillermo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Kayla, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Sue, We appreciate your feedback and apologize for any noise disturbances during your stay. Guest comfort is important to us, and we will address the concerns you raised, including the door gap. We regret any inconvenience caused and appreciate your understanding. We value your input and hope to have the opportunity to host you again, providing a more peaceful and enjoyable experience.Sincerely,Hotel Management

Dear Darlene, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the floors and the condition of the bed is taken seriously, and we regret any discomfort caused. Our aim is to maintain a comfortable and clean environment for our guests, and we will use your insights to ensure such oversights are not repeated. Please know that your concerns will be shared with our housekeeping and maintenance teams to enhance our guests' experience. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to review your experience with us. We appreciate your positive feedback about our location. However, we are sorry that some concerns prevented it from being perfect. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We appreciate your comments and will use them to improve our guest experience. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the numerous issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any discomfort caused by roaches, leaky faucets, dirty rugs, and an inoperative microwave. Please know that we take your concerns seriously and are committed to promptly addressing and resolving these issues. We would be grateful for another opportunity to provide you with a significantly improved and more pleasant stay. Thank you for bringing these matters to our attention, and we apologize for the inconvenience you experienced.Sincerely,Hotel Management

Dear Kenne, Thank you for taking the time to leave your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Hotel Management

Dear Jack, Thank you for taking the time to share your positive experience with us! We're delighted to read that you enjoyed your stay and that our clean facilities, friendly staff, and convenient location contributed to a great experience. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Lynn, Thank you for sharing your feedback regarding your recent stay. We deeply regret that we could not meet your expectations, and we apologize for any inconvenience caused. Your feedback has been invaluable in identifying areas that require our attention, and we assure you that we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Bradley, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We are sorry this issue compromised your plans, and we regret you had to cancel with us. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear kenton, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Extended Stay America and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hotel Management

Dear Marsha, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management