Reception

Reviews of Comfort Inn Horsham - Philadelphia

2.5 out of 5
Comfort Inn Horsham - Philadelphia
245 Easton Road, Horsham, PA

Reviews

7.2

Good

Rating 10 - Excellent. 280 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 133 out of 1001 reviews" "
Rating 2 - Terrible. 114 out of 1001 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

catherine, Nantucket

Liked: Staff & service
Disliked: Property conditions & facilities
Property was not visible at night
Stayed 1 night in Feb 2024

2/10 Terrible

Bernadette

Stayed 2 nights in Dec 2023

6/10 Okay

Leean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like that I had to walk through two brown heavy doors to get to my room. Ive never seen that at a hotel before
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lea

Stayed 1 night in Jan 2024

6/10 Okay

James

Travelled with partner
There is inconsistency in the Comfort Inn brand. Some are very nice. This location was just average. Not good value for the cost. The problem is that you don't know until you arrive. Less uncertainty with some of the other hotel brands.
Stayed 2 nights in Jan 2024

8/10 Good

Sun

Stayed 1 night in Dec 2023

8/10 Good

Terra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, amenities
Although it was very quiet & yhe staff were friendly, there were several reasons I will not return. 1) 1st night I saw a cockroach on the wall. 2) their channel availability was dismal. I obtained a listing from the desk; half of what they claim wasn't there & several channels had no video or no sound. 3) Continental breakfast was lacking. 4) not once during my 4-day stay did housekeeping clean the room.
Stayed 4 nights in Dec 2023

4/10 Poor

Amber

Disliked: Cleanliness, property conditions & facilities, room comfort
The wifi in the room was not accessible and the room had roaches. Also, the toilet kept getting clogged and we had to call for a plunger the second night. The shower head in our room was shooting water everywhere.
Stayed 2 nights in Dec 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin and excellent staff
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Karey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff is friendly
Stayed 2 nights in Nov 2023

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Breakfast is a plus!
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction, but it was easy to get around. The important thing was it was 10 minutes from work.
Stayed 2 nights in Oct 2023

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Upon checkin the front desk staff was so nice they even recommended some great places to eat after our long drive it was nice to hear where the locals like to eat! Room was nice and clean. TV could use an update but not a big deal we aren't there to watch TV. A/C was a bit loud and sounded like it was struggling. Also if your room is facing the highway it is very loud with the traffic. Overall our stay was great and hotel in a great location. We will definitely stay here again. Also! Love they have EV chargers on site!!
Stayed 2 nights in Oct 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went great with this stay. Will definitely stay here again when in this area.
Stayed 1 night in Oct 2023

6/10 Okay

Lori

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Bernardo

Stayed 2 nights in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room needed a little better smell. Was a little musty. Also was in the bathroom and a roach came under the bathroom door.
Stayed 1 night in Sep 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ok…
It was ok. The room smelled wet kinda like moldy. The room was comfortable. Walls were really thin and you could hear people. Not bad but could’ve been better
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Staff & service, amenities
I had a better experience staying here which was more than i expected.
Stayed 2 nights in Sep 2023

2/10 Terrible

Takiyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Linda

Travelled with partner
Liked: Amenities
Tv never worked and staff was unable to fix it because they had no idea how to use it. Ugh
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

6/10 Okay

Eva, Oxnard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Price, but bathroom was dirty and sink drainage was broken.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very friendly staff.
Stayed 4 nights in Aug 2023

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hot breakfast Clean room
Stayed 1 night in Aug 2023

8/10 Good

Beth

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit
Had a great stay visiting family and attending mini high school reunion. This location was central to all the places we needed to go.
Stayed 6 nights in Apr 2023

10/10 Excellent

Brian

Stayed 3 nights in Jul 2023
Response from Chris on 26 Jul 2023
Brian,I'm glad you had an amazing stay. We really do hope to see you soon!Respectfully with Hospitality,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My "Go-To" Hotel
Whenever I take a trip to Horsham, I stay at Comfort Inn. The staff is always friendly and helpful. The rooms are always clean and well stocked.
Stayed 3 nights in Jul 2023
Response from Chris on 26 Jul 2023
John,Thank you for making us your "GO TO" hotel. We hope to see you soon.Respectfully with Hospitality,Chris

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are immaculate! Thank you! Chris, I really appreciate how you helped me with early check-in. I spoke to you and you left notes in my reservation for others to see. Again, thank you! Ms. Barbara is a gem as well! Oh, the complimentary breakfast was on point. I would definitely recommend this hotel to others. Keep up the good work!
Stayed 3 nights in Jul 2023
Response from Chris on 26 Jul 2023
Lori,Your more then welcome! I elated that you enjoyed your stay! Respectfully with Hospitality, Chris

8/10 Good

Kiticcisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a low key stay
Over all my stay there was good my room was comfortable and clean no problems no issues
Stayed 2 nights in Jun 2023
Response from Chris on 26 Jul 2023
Thank you very much for staying with us! We are honored that you choose us for your hospitality needs. I'm elated that your stay comfortable and no issues transpired. We hope to see you soon and again THANK YOU for choosing us for your hospitality needs.Respectfully with Hospitality,

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice breakfast. Clean room. No issues.
Stayed 3 nights in Jun 2023
Response from - Dipali P. on 23 Jun 2023
Thank you so much for your feedback! We love knowing that we are making our guests happy! Have a wonderful weekend!

10/10 Excellent

Demetria Y.

Travelled with partner
Liked: Cleanliness, staff & service
I liked the variety of amenities in the area. The surrounding neighborhoods were clean and well kept.
Stayed 2 nights in Jun 2023
Response from - Dipali P. on 23 Jun 2023
Thank you so much for taking the time to provide us with feedback! We appreciate you! Have a great weekend!

8/10 Good

Deborah B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from - Dipali P. on 23 Jun 2023
Good Morning, Thank you for taking the time to provide us with feedback! We hope you enjoy your weekend!

6/10 Okay

gary

Liked: Room comfort
Stayed 1 night in May 2023
Response from - Dipali P. on 23 Jun 2023
Thank you for taking the time to provide us with feedback. We would love to know what we can do to improve - please feel free to reach out to the hotel anytime so we can continue to address concerns of our guests and improve our service. Hope you give us another chance so we can exceed your expectations! Have a great weekend!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I visit family there at least twice a year and always stay at Comfort Inn Horsham. The staff is friendly and helpful and the rooms are always spotless.
Stayed 2 nights in May 2023
Response from - Dipali P. on 23 Jun 2023
Thank you so much for choosing Comfort Inn on your visits to Horsham! I will be sure to share the wonderful feedback with our team. We love delighting our guests who become family! Enjoy the rest of your week and we shall see you soon! Take care

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The evening shift attendant was exceptionally nice. A Great Help
Stayed 3 nights in May 2023
Response from - Dipali P. on 23 Jun 2023
Thank you so much for taking the time in letting us know! I will definitely share this feedback with our Guest Service Agent so she knows as well. She will be grateful knowing her efforts are being recognized! Have a wonderful weekend! Take care

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from - Dipali P. on 23 Jun 2023
Thank you so much for providing us with feedback! We love knowing our guests are extremely satisfied with the service and care we provide. Hope to see you soon!