Terrace/patio

Reviews of Home2 Suites by Hilton King of Prussia/Valley Forge, PA

3 out of 5
Home2 Suites by Hilton King of Prussia/Valley Forge, PA
550 W Dekalb Pike, King of Prussia, PA

Reviews

7.8

Good

Rating 10 - Excellent. 194 out of 447 reviews" "
Rating 8 - Good. 114 out of 447 reviews" "
Rating 6 - Okay. 59 out of 447 reviews" "
Rating 4 - Poor. 33 out of 447 reviews" "
Rating 2 - Terrible. 47 out of 447 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay
Stayed 1 night in Feb 2024

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice, and the hotel is located near the KOP mall, which is very convenient. However, it is also near the highway, so the ongoing traffic may be troublesome to light sleepers.
Stayed 1 night in Feb 2024
Response from Dana- GM on 23 Feb 2024
Hello Andy,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Beth

Stayed 2 nights in Feb 2024

8/10 Good

Hipolito

Stayed 1 night in Feb 2024

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Staff was very professional.
Stayed 1 night in Jan 2024
Response from Dana- GM on 29 Jan 2024
Hello Keisha!On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Maciej, Laurence Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dana- GM on 29 Jan 2024
Hello Maciej,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here! Been here multiple times! Highly recommend!
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Thank you Nicole for the amazing rating and review! We are so pleased your enjoyed your stay and we truly appreciate your loyalty through all of your stays! We can't wait to welcome you back soon!

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you for recent stay and review! We truly appreciate you acknowledging our team members and how they helped create an exceptional stay for you. It is so encouraging to hear such positive feedback and we look forward to welcoming you back soon!

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, accessible and lots of shopping areas around!
Stayed 3 nights in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you so much for your review and rating! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for pointing out the convenience and attractions that make visiting us so wonderful. We hope to welcome you again soon.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant staff, large rooms.
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you so much for your recent rating and review. We are so pleased you enjoyed your stay and that we provided the exceptional service and standards expected. We hope you will join us again very soon!

4/10 Poor

John

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Ready for take off
The HVAC system was as loud as a jet engine. When I told the person at the front desk, he said “sir you have to understand that these systems make noise”. I told him I have actually used such systems that never made this much noise
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you so much for your recent feedback. Please accept our sincerest apologies that we did not live up to our high standards of having a comfortable stay. We appreciate you letting us know of the room issue so that we can address it for the future. We'd love the opportunity to welcome you back and make it right.

2/10 Terrible

Jillian

Disliked: Cleanliness, staff & service
Response from Hotel Management on 15 Nov 2023
We apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you.

10/10 Excellent

Jessanette

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property is so close to everything!!
Stayed 3 nights in Nov 2023
Response from Hotel Management on 14 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dana- GM on 11 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were fantastic include kitchen with dishwasher. Sofa to watch TV and hammock to kick your feet up. Clean room. The outside parking lot didn't seem that safe. The breakfast had plenty just no flavor to the food.
Stayed 1 night in Nov 2023
Response from Hotel Management on 9 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management regarding safety and breakfast. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Lee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for quick access to Philadelphia, which is what i needed. Great breakfast options. Friendly staff. Only complaint is the pillows.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 9 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Katherine

Stayed 1 night in Oct 2023
Response from Hotel Management on 4 Dec 2023
Thank you for your rating of your recent stay. We hope to welcome you back in the future!

2/10 Terrible

Ashley

Stayed 4 nights in Oct 2023
Response from Dana- GM on 11 Nov 2023
We apologize for the less than perfect experience that you may have had with us. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you'll give us another chance soon!

10/10 Excellent

LES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 24 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Oct 2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast.
Stayed 5 nights in Oct 2023
Response from Dana- GM on 11 Oct 2023
Thank you so much for the AWESOME 5/5 review and the kind words! Please come back again soon!

2/10 Terrible

Lauren

Stayed 1 night in Oct 2023
Response from Hotel Management on 9 Nov 2023
We apologize for the less than perfect experience that you may have had with us. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!

10/10 Excellent

Aurora

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Check in was very easy. The room was clean and spacious.
Stayed 1 night in Sep 2023
Response from Dana- GM on 11 Oct 2023
Thank you so much for the AWESOME 5/5 review and the kind words!

6/10 Okay

Baker, Fairfax

Travelled with group
Liked: Staff & service
It’s so close to the highway and main roads do it’s really noisy
Stayed 1 night in Sep 2023
Response from Hotel Management on 20 Oct 2023
Hello,We apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Blinds were non operational couldn’t let the natural light in. I would suggest a bath mat for inside tub as it was somewhat slippery. Breakfast was very nice. Staff helpful and friendly. Clean with comfy beds and pillows!
Stayed 2 nights in Aug 2023
Response from Hotel Management on 20 Oct 2023
Thank you for your review. We are glad you enjoyed apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!

6/10 Okay

Cynthia

It's ok. I'd stay again if I had to.
It was ok. First room was good, except the ring of mold around bathroom fixtures. The second night I was in a different room. The first room smelled odd. Extremely cheap flowery overwhelming as though they were trying to cover something up. I just couldn't do it, so I ended up with a different room.
Stayed 1 night in Aug 2023
Response from Hotel Management on 20 Oct 2023
Hello,We are glad you enjoyed your stay but we apologize for the less than perfect experience that you may have had with us here. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon!

8/10 Good

Rashida

Stayed 1 night in Aug 2023
Response from Fabrice Noel AGM on 30 Aug 2023
Thank you looking forward to seeing you again.

8/10 Good

Leia

Business traveller
Liked: Cleanliness, staff & service, amenities
The kitchen was incredibly helpful
Stayed 2 nights in Aug 2023
Response from Fabrice Noel AGM on 25 Aug 2023
Glad that you enjoy looking forward to see you again.

2/10 Terrible

Reagan

Stayed 1 night in Aug 2023

2/10 Terrible

jenifer

Stayed 1 night in Jul 2023

8/10 Good

Amy

Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to get places.
Stayed 3 nights in Jul 2023

10/10 Excellent

Aja

Stayed 2 nights in Jul 2023

10/10 Excellent

rose

Travelled with family
Liked: Cleanliness, property conditions & facilities
I loved smelling the fresh baked cookies as you walk in the front door!
Stayed 1 night in Jul 2023

6/10 Okay

Joshua

Travelled with family and small children
Liked: Staff & service
Staff was overwhelmingly polite and positive. The property itself is budget friendly and mediocre
Stayed 1 night in Jul 2023

8/10 Good

Ann Sample

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean. Large rooms. Good breakfast.
Stayed 1 night in Jun 2023

6/10 Okay

Donna

Liked: Room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected for 3 star hotel
Stayed 2 nights in Jun 2023

8/10 Good

Abigail

Liked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Zacchaeus

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and nice. It was a nice size and convenient to where I needed to go.
Stayed 1 night in May 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service
It was clean but very pricey(300) for something simple It was rather loud because of being right by a major highway The breakfast was not too good
Stayed 2 nights in May 2023

10/10 Excellent

Aaliyah, PHILADELPHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The floating side table was coming off the wall. Overall my stay was good

10/10 Excellent

Ebonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay Ever
This hotel is very clean. Room was amazing. Thank You!
Stayed 1 night in Apr 2023

10/10 Excellent

jody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and spacious. The pillows, however, were terribly uncomfortable
Stayed 1 night in Apr 2023

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, noisy hotel
Only spent one night, and glad of it. The room was nice. One of the reasons we chose it is because the reveiws specifically mentioned thagt the rooms were clean. And it was. The room was quite nice. However, with that said, the heater/airconditioner was noisy, I finally turned it off around midnight. The other problem was the hotels proximity to the highway. Convenient, I suppose, but noisy. We listened to trucks and cars all night. Maybe a room on the other side of the hotel would have been better. Maybe. We got very little sleep and that was our only reason for stopping. It was just one night on a business trip before we moved on. Niether my wife nor I were happy campers the next day. Like I said, nice rooms, just noisy.
Stayed 1 night in Apr 2023

6/10 Okay

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023