In-room safe, desk, iron/ironing board, rollaway beds

Reviews of Nova Gold Hotel by Compass Hospitality

4 out of 5
Nova Gold Hotel by Compass Hospitality
80/166 Moo 9 Nongprue Banglamung, Pattaya, Chonburi

Reviews

8.2

Very good

Rating 10 - Excellent. 291 out of 864 reviews" "
Rating 8 - Good. 386 out of 864 reviews" "
Rating 6 - Okay. 120 out of 864 reviews" "
Rating 4 - Poor. 39 out of 864 reviews" "
Rating 2 - Terrible. 28 out of 864 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT STAFF.
Stayed 4 nights in May 2023
Response from NG on 6 Jun 2023
Dear Chuck, thank you for taking the time to share such a review of Nova Gold Pattaya! We are delighted to know that you had a memorable stay with us and we look forward to welcoming you back for another great stay! Yours sincerely, NG

10/10 Excellent

PERCY

Stayed 11 nights in Mar 2023
Response from NG on 7 Apr 2023
Dear Percy, thank you for taking the time to share such a review of Nova Gold Pattaya! We are delighted to know that you had a memorable stay with us. Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Sincerely, NG

8/10 Good

Mikko

Stayed 22 nights in Feb 2023
Response from NS on 23 Mar 2023
Dear Mikko, thank you for the great review of Nova Suites Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, NS

10/10 Excellent

Lucian-Ionut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time at this hotel and staff very friendly
Response from NG on 4 Dec 2022
Dear Lucian, thank you for taking the time to share such a review of Nova Gold Pattaya! We are delighted to know that you had a memorable stay with us. Thank you for choosing us while visiting Pattaya City and we look forward to welcoming you back for another great stay! Sincerely, NG

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
staff very helpful and friendly, pool to cold
Stayed 1 night in Nov 2022
Response from NG on 17 Nov 2022
Dear Stuart, thank you for the great review of Nova Gold Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NG

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at a very reasonably price. You can walk to the beach and other areas within 15 minutes or can walk to the main road and take Tuk Tuk for a very reasonably cost around the city. Staff are very friendly.
Stayed 7 nights in Oct 2022
Response from NG on 1 Nov 2022
Dear Karim, thank you for choosing to stay with us at the Nova Gold Pattaya on your recent visit to Pattaya and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. We look forward to welcoming you back for another great stay! Yours sincerely, NG

8/10 Good

Martin

Liked: Staff & service, room comfort
Stayed 6 nights in Oct 2022
Response from NG on 21 Oct 2022
Dear Martin, Dear Guest, thank you for the great review of Nova Gold Pattaya! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NG

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Great
Friendly helpful staff Quiet
Stayed 1 night in May 2022

10/10 Excellent

Melissa

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Aon on 23 Mar 2020
Thanks you very much for your nice score that you give us.Hope you enjoyed your stay here and hope to welcome you again for the next visit.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2020
Response from Nui on 9 Mar 2020
Thanks you very much for your nice score,hope you enjoyed your stay here and hope to see you again for the next visit.

8/10 Good

graham, brisbane

Liked: Cleanliness, amenities, property conditions & facilities
Nice enough. Like an old Hilton and that's not bad thing in Pattya. The staff at the front counter were efficient but not the kind of Thai friendly that you'd expect. The room staff on the other hand were super nice and very good at their job! Over all a good multi story hotel (with a lift) with nice rooms that are well cared for.
Stayed 3 nights in Feb 2020
Response from Nui on 4 Mar 2020
Thank you for taking the time to write a nice review for Nova Gold Hotel Pattaya.I am very much looking forward to your next visit.

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Nui on 2 Mar 2020
Thanks you very much for you nice score,hope you enjoyed your stay here and hope to welcome you again for the nex visit

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean up the environment for a better view. More cleaner view.
Stayed 4 nights in Feb 2020
Response from Nui on 19 Feb 2020
Thanks you very much for you nice review,hope you enjoy your stay here and hope to see and served you once again for the next visit.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was good but the staff working there isnt professional....the housekeeping lady went inside our room in our absence ,without permission ,our belongings were kept inside , the time we came back the room was unlocked and she was cleaning it , so pathetic not just that they charged 300THB for a lipstick mark on the towel , they do not serve any order inside the room and they do not have plates and bowls at their property....i personally do not recommend but if you got it booked already so don't regret ,it ain't that bad ...
Stayed 6 nights in Jan 2020
Response from Nui on 17 Feb 2020
Thank you for sharing your comments,i will share your experience with the team to address this from occurring again in the future.

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from Nui on 3 Feb 2020
Thanks you very much for your nice score that you give us,hope to see and served you again for the next visit.

10/10 Excellent

Gergely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean rooms, friendly staff
Friendly staff, clean rooms, and great value. Appreciated the non-smoking room and floor.
Stayed 4 nights in Jan 2020
Response from AON on 31 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel as a whole Staff were very friendly
Stayed 11 nights in Jan 2020
Response from Aon on 21 Jan 2020
Thanks you very much for your score that you give us,hope you enjoy your stay here and hope to see and served you again for the next visit.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very dated, damage within the rooms / bedding Stained, bathroom grout/ sealant was mouldy and looked very dirty Pool was unusable, as has no access to sunlight Hairdryer kept over heating, when reported to reception they sent someone to look at it, but didn’t replace it, so ended up unusable No iron/ ironing board in the room which was inconvenient
Stayed 4 nights in Dec 2019
Response from Nui on 14 Jan 2020
We are very disappointed that we can't make your happy during you stay here.The service you received and commented does not meet our standards. and I am sorry to hear about it. I have taken note all of your comment and shared your experience with the team to prevent this from occurring again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel really friendly staff 10min walk to the beach only downside : the pool is in the shade
Stayed 2 nights in Jan 2020
Response from Nui on 14 Jan 2020
Thank you for sharing your comments here following your recent experience at our hotel. It is pleasure to know that you enjoyed with our hotel.Thank you once again for your time and I am very much looking forward to your next visit.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 21 nights in Dec 2019
Response from Nui on 6 Jan 2020
Thank you for taking the time to write a nice score, we certainly hope to welcome you back soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Nui on 6 Jan 2020
Thank you for taking the time to feedback us,I am very much looking forward to your next visit.

10/10 Excellent

OrenEdree, Beer sheva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service Great room We liked everything Thanks
Stayed 9 nights in Dec 2019
Response from Nui on 27 Dec 2019
Thanks you very much for your nice review,It is a pleasure to know that you enjoyed our hotel.we certainly hope to welcome you back soon.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
have stayed many times , excellent rooms
Stayed 2 nights in Dec 2019
Response from Nui on 27 Dec 2019
Thanks you very much for you nice review,hope to see and served you again for the next visit.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
good location (quiet), good value, clean room. Bed is a little hard.
Stayed 3 nights in Nov 2019
Response from Nui on 6 Dec 2019
Thank you so much for your kind sharing a happy time with us. We appreciate to hear your feedback with many good support in details. Looking forward to welcoming and serving you again in the future soon.

8/10 Good

jimmyG, los angeles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location and the breakfast was good. The service wasn't that good. It took a while to check out. Also, I asked hotel to get us a taxi to go to bus station which was 3 km away and they wanted 300 baht. So we got a taxi on the street for 120 baht.
Stayed 1 night in Nov 2019
Response from Nui on 3 Dec 2019
Thank you so much for your kind sharing a happy experience with us. But regarding for taxi that you inform,normally the hotel don't have service for this but our staff try to help the guest by call the taxi from outside.We apologize for any inconvenience.Looking forward to welcoming and serving you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Nui on 28 Nov 2019
Greeting from Nova Gold Hotel Pattaya,We are very disappointed that we can't make you happy durting you stay at the hotel. Please accept for my apologies once again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very good value for money, I found the staff to be friendly enough. Breakfast is located at another hotel which is 2 minute drive away (the hotel provides transport there and back) and is value for money in my opinion. You buy your breakfast voucher from reception. A little bit of wear and tear in places but still a nice hotel. A few nice restaurants located nearby also.
Stayed 2 nights in Nov 2019
Response from Nui on 19 Nov 2019
Thank you for taking the time to write a nice review for us..We appreciated your comments and are happy to hear that you enjoyed your stay at our hotel.Thank you once again for your time and I am very much looking forward to your next visit.

10/10 Excellent

Wesley, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I every stay in Pattaya for the price and location. Friendly and attentive staff that make sure your safety. Price is affordable and hotel is clean and new. Will come again for next trip.
Stayed 1 night in Nov 2019
Response from Nui on 19 Nov 2019
Thank you for sharing your comments with us in regard to your recent experience at our hotel. I am happy to hear that you enjoyed your stay and were satisfied with our service.Thank you once again for your time and I am very much looking forward to your next visit.

8/10 Good

Brady

Stayed 5 nights in Nov 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Nui on 5 Nov 2019
Thanks you very much for your feedback,Hope you enjoy your stay here and hope to see and served you again for the next visit.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent. Clean rooms . Friendly staff. Would stay again. Negatives ...hardly worth mentioning. The lift was so slow. Wifi required reset a few times, had to go down to lobby to reset. I liked the location , motorbike taxi handy.
Stayed 6 nights in Oct 2019
Response from Nui on 8 Nov 2019
Thank you for taking the time to write a nice review for us,It is a pleasure to know that you enjoyed the room, service and our team. I have taken note of your comment about the internet was not comfortable during your stayed and I have shared your experience with the team to address this from occurring again in the future. Thank you again for your comments and we certainly hope to welcome you back soon.

6/10 Okay

Verified traveller

Stayed 8 nights in Sep 2019
Response from Nui on 14 Oct 2019
Thanks you very much for your feedback,hope you enjoyed your stay here and hope to served you once again for the next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big clean room but abit hard to find. Reasonable price
Stayed 1 night in Oct 2019
Response from Nui on 10 Oct 2019
Thanks you very much for you review,I am very much looking forward to your next visit.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Nui on 7 Oct 2019
Thanks you very much for you nice score that you give us,hope to served you once again next time

10/10 Excellent

Gurnam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great comfy stay. Friendly staff
Stayed 8 nights in Sep 2019
Response from Nui on 7 Oct 2019
Thanks for staying with us and giving us a great review.Hope to see and serving you again in the next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Sep 2019
Response from Nui on 7 Oct 2019
Thanks you very much for you score.We look forward to welcome you back in the near future.

10/10 Excellent

TomC, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nova Gold Hotel is one of the best cost to porformance hotels I've been to in Pattaya. Don't waste your money on those 100 dollar a night ones. You can stay here 23 bucks a night.Huge bed, good shower, clean, good air conditioner, helpful staff.
Stayed 7 nights in Sep 2019
Response from Nui on 8 Oct 2019
Thank you so much for a wonderful comment sharing happy time with us,Thank you again for your comments and we certainly hope to welcome you back soon!

6/10 Okay

Verified traveller

Liked: Amenities
The place was filled unlikable people and the hotel was affected by asuming that the guests are coming over there for not so family type activities due to which every tourist was looked as such
Stayed 6 nights in Sep 2019
Response from ์์ืNui on 7 Oct 2019
Thank you for taking the time to feedback us. We are very disappointed that we can't make your a good feeling during you stay here.

10/10 Excellent

Gurnam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Nui on 7 Oct 2019
Thank you very much for your nice score,hope you enjoyed your stay here and hope to see and served you again for the next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The staff always give a warm welcome and is efficient. The property is in need of a overall, new carpets, wood flooring and refit of the bathroom, My toilet was leaking at the base…. it is still a good place to come to, but it will need some serious attention in a very close future.
Stayed 3 nights in Aug 2019
Response from Nui on 9 Sep 2019
Thank you for taking the time to write a nice review for us. We appreciate you sharing your experience, good to learn you happy with our staff. and sorry for the issue that that happend during you stayed. i will shared your comment to team to prevent this from occurring in the future.We look forward to welcoming you back again for the next visit.

10/10 Excellent

PERCY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!!!
Great place to stay with very friendly staff
Stayed 17 nights in Aug 2019
Response from Nui on 6 Sep 2019
Big thks you for your nice review,have a good trip and hope to see and served you again and again for the next visit.Because this is your second home.

2/10 Terrible

john

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt like mildew and cigarettes. No room to change to. I CHECKED out and went to a different hotel “The Mytt”. Cost me 2000TB to learn the place was disgusting. Would never book again.
Stayed 2 nights in Aug 2019

10/10 Excellent

darren, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pattaya
Great stay at Nova gold highly recommend
Stayed 5 nights in Jul 2019
Response from Nui on 7 Aug 2019
We are glad to hear that you like our hotel Looking forward to welcoming and serving you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good location. Not directly in the middle of all the noise, but you're only 6-10min walking distance to an area with an abundance of entertainment, food, shopping, and the beach. You're also a motorbike ride maybe 7-15min away from other areas of entertainment, food, huge shopping mall, and photo ops. Didn't like that there were no wash cloths, only Luke warm water, and the room pictures were a little misleading. But I'd stay again & recommend especially for the price
Stayed 7 nights in Jul 2019
Response from Nui on 29 Jul 2019
We are very glad to know our accommodations and services were acceptable to you. Thank you and we will be hopefully you will be returning to our hotel again for the next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2019
Response from Nui on 18 Jul 2019
Thanks you very much for you nice score,hope you enjoy your stay here and hope to see and served you again for the next visit.

10/10 Excellent

Surinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Central Pattaya for value and servic
Truly amazing hotel. We always stay here and get really good value for money.
Stayed 10 nights in Jun 2019
Response from Nui on 17 Jun 2019
We appreciate your comments and look forward to have you staying with us for the next visit.

10/10 Excellent

Stephen

Stayed 16 nights in May 2019
Response from Nui on 22 Jul 2019
Thanks you very much for you great score that give us, hope you enjoy your during stay here and hope to served you once again for the next visit

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in May 2019
Response from Nui on 17 Jun 2019
We appreciate your score that given us, and look forward to have you staying with us many more times.

10/10 Excellent

PERCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Nova gold were excellent, very kind and very helpful,
Stayed 12 nights in May 2019
Response from Nui on 6 Jun 2019
Thank you for sharing your comments here following your recent experience at our hotel.Thank you again for your comments and we certainly hope to welcome you back soon.