Overall good but three things need to be addressed.
1. Get new towels. Full stop. Your towels are old and falling apart with strings unraveling at the edges.
2. Air-conditioning maintenence needed. Living room area was hot. I asked the front desk to take a look and was told that if you set the temp below 22, ice forms in the unit. Yes, I know that. Ice forms because you have dirty coils, coolant leak or any number of reasons. I sucked it up and stayed in the bedroom most of the time.
3. Hot water was intermittent or non existent. Again, maintenance needed on the property.
This place was great a few years ago. I would like to see it return to its former glory.