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Reviews of Libertel Gare Du Nord Suede

3 out of 5
Libertel Gare Du Nord Suede
106 Boulevard Magenta, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1006 reviews" "
Rating 8 - Good. 362 out of 1006 reviews" "
Rating 6 - Okay. 94 out of 1006 reviews" "
Rating 4 - Poor. 30 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the room was a little bit small, it was suitable for my stay of 3 nights. It was very clean and tidy. The staff were generous, friendly and nice.
Stayed 3 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Mar 2024
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found your room to be clean and tidy, reflecting our commitment to excellence in daily housekeeping. It's also wonderful to know that our staff made a positive impression with their generosity and friendliness. While we note your comment about room size, we're glad it met your needs for your stay, and we're proud to offer a variety of room sizes to accommodate different preferences.We look forward to welcoming you back on a future visit.Kind regards,Saroja AUGU, Adjoint de Direction

6/10 Okay

Rapti

Travelled with partner
The bathroom had transparent doors and offered no privacy at all.
Stayed 2 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 20 Mar 2024
Dear Guest, Thank you for taking the time to comment on your stay at our hotel.We're truly sorry to hear about your experience with the bathroom door design. While we ensure every room is soundproof to provide privacy, we acknowledge that the bathroom door transparency may not be to everyone's preference. Please rest assured that we value your feedback.We look forward to seeing you again.Kind regards,Saroja AUGU, Adjoint de Direction

2/10 Terrible

Sonal, Mississauga

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff didn’t listen to instructions and keys failed every 6h
Stayed 4 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 20 Mar 2024
Dear Madam,Thank you for taking the time to share your review.We're glad to hear that you appreciated the amenities provided in our rooms, such as the flat-screen TV, free Wifi, and coffee maker, aimed to offer comfort and convenience during your stay. It concerns us deeply to learn about the issues you experienced with the room keys and that our service did not meet your expectations. Our team ore here to ensure all guests receive attentive and efficient service, and we regret that we fell short in this instance. We're committed to maintaining a high standard of cleanliness and hotel condition, and your feedback is invaluable in helping us to continually improve our guest experience.We hope we can provide you with an improved stay in the future. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 20 Mar 2024
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous compter de nouveau parmi nos hôtes,Saroja AUGU, Adjoint de Direction

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service
Carpets were so full of allergens we were sniffly anytime we were in our room. It cleared up whenever we left the hotel. Rooms are a decent size (for Paris) and we liked the beds. Breakfast was excellent. The hotel is close to two Gares so it’s easy to take public transportation. Overall would have been great if it hadn’t been for the allergies.
Stayed 5 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 17 Mar 2024
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found our beds comfortable and our breakfast to your liking, and it's great to know our proximity to public transportation made your stay more convenient. We apologize for any discomfort caused by allergens in your room. Our daily housekeeping is committed to maintaining a clean environment, and all our rooms are soundproofed to ensure a peaceful stay. We take note of your concerns and are always looking for ways to enhance our guest experience.We look forward to welcoming you back in the future.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Lan

great location and service
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Mar 2024
Dear Madam,Thank you for letting us know your opinion of your recent stay.We are pleased you enjoyed your time with us and that you appreciated the service delivered by our team.Moreover, it's great to know that you found our location ideal for your requirements.Thank you again; we hope to welcome you back soon.Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Fay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and smart room, very quiet and supremely convenient for les Gares du Nord and L'Est. Helpful, smart staff, tea and coffee renewed daily, good bathroom with excellent shower. I felt very safe here. Comfy beds (twin room) and even a fridge! Aldi across the road and boulangerie on the corner. Highly recommended. I'd def stay here again.
Stayed 3 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 25 Feb 2024
Dear Madam,Thank you for reviewing your recent experience.We're delighted to hear that you found our rooms clean, quiet, and that the location provided great convenience for nearby transport hubs. Your acknowledgment of our staff's helpfulness and professionalism is truly appreciated, and it's fantastic to know that the in-room amenities, including the daily replenishment of tea and coffee, met your expectations. We also take pride in the safety and comfort provided by our accommodations, and we're glad the twin beds and the addition of a fridge contributed positively to your stay.We hope to have the occasion to welcome you back. Kind regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Claire

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very clean. Staff friendly. Beds very comfy. Bathroom was good but bit odd. Maybe a personal thing but toilet roll holder in very weird place as you literally sit on it to go to toilet. Couldn’t make shower higher despite our efforts, was ok height for my son at least. Overall was a lovely place to stay.
Stayed 3 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 22 Feb 2024
Dear Madam,Thank you for taking the time to provide us with your feedback.We're delighted to hear that our hotel's location met your expectations and that you found our premises to be exceptionally clean. Our team is also thrilled to know that their friendliness contributed positively to your stay. It's fantastic to learn that the comfort of our beds was to your satisfaction. Regarding the bathroom setup, we appreciate your feedback and understand that personal preferences vary; our goal is to provide a comfortable experience for all our guests. We regret to hear about your experience with the shower height and would like to assure you that all our rooms are designed to cater to a wide range of needs.We're pleased you found your overall stay to be lovely and that the efforts of our staff and the quality of our rooms added to the enjoyment of your visit.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

2/10 Terrible

Maria Kathrina P.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and lovely, felt extremely safe and the staff were helpful. Nice stay and not too far away from the city with very easy access links
Stayed 2 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 12 Feb 2024
Dear Annie, Thank you very much for your kind review.We're thrilled to hear that you found our hotel to be very clean and felt extremely safe during your stay. It's also rewarding to know that our staff were helpful and contributed positively to your stay. We're glad that our location provided you with easy access to the city and that you appreciated the convenience of nearby transport links. Your satisfaction with the room amenities is important to us, and we take pride in offering features such as a flat-screen TV, free WiFi, and a coffee maker to enhance our guests' comfort.We look forward to welcoming you back on future visits. Kindest regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Pintu

Stayed 2 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Mar 2024
Cher hôte,Merci pour cet avis positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Perry, Bala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and great service. Rooms were small but clean and well organized.
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 31 Jan 2024
Dear Perry, Thank you for your review of your recent stay.We're thrilled to hear that our convenient location and the service provided by our team met your expectations. It's wonderful to know that the cleanliness and organization of our rooms contributed positively to your stay. Our team takes great pride in maintaining a high standard of cleanliness and ensuring that our guests have a comfortable experience with amenities like free WiFi and a flat-screen TV.We hope that we can see you again in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 28 Jan 2024
Dear Laura,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at the frot desk
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Jan 2024
Dear Carlos,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that our front desk team made a great impression and that the cleanliness of your room met your expectations. It's wonderful to know that you were satisfied with the overall condition of our hotel and the amenities provided in your room, such as the free Wifi, flat-screen TV, and coffee maker. We take pride in our service and are delighted to see that it contributed positively to your stay.We look forward to seeing you again soon.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Rick, Fort Lauderdale

Liked: Amenities
This is a small hotel located a 4 minute walk from Gare du Nord train and metro station. The RER train from CDG takes about 20 minutes, costs 11 Euros and then the hotel is minutes away. The staff is friendly, the hotel is very clean and its best feature is the close proximity to the Metro and RER trains. There are a large number of Trip Advisor restaurants within 2 to 5 minutes from the hotel. There are also a number of fast food outlets, so eating close to the hotel is affordable on most all budgets. I would recommend this hotel to my family and friends.
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Jan 2024
Dear Rick, Thank you very much for this kind review.We're delighted to hear that our proximity to Gare du Nord and RER trains added convenience to your visit, and it's wonderful that our team's friendliness stood out during your stay. Your remarks on the cleanliness of our establishment are greatly appreciated, as we pride ourselves on maintaining a spotless environment for all our guests. We're also thrilled that you found the variety of dining options within the vicinity to be suitable for different budgets and that this contributed positively to your overall experience. It means a lot to us that you would recommend our hotel to your family and friends, reinforcing our commitment to providing memorable stays.We hope to welcome you back in the future.Best wishes,Saroja AUGU, Adjoint de Direction

6/10 Okay

Mohammed

Travelled with family, Business traveller
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 28 Jan 2024
Dear Mohammed,Thanks for taking the time to share your opinion of your stay at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.It would be a pleasure to welcome you again. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

HECTOR, XALISCO

Liked: Staff & service, property conditions & facilities
La ubicación es buena pero la zona es un poco sucia pero todo tiene cerca
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 14 Jan 2024
Estimado Hector,Apreciamos su reseña sobre nuestro Libertel Gare Du Nord Suède.Nos alegra saber que encontró nuestra ubicación conveniente, permitiendo fácil acceso a lo que la ciudad ofrece.Lamentamos que la limpieza de la zona no haya cumplido con sus expectativas. Aunque este aspecto está fuera de nuestro control directo, siempre nos esforzamos en mantener nuestras instalaciones impecables para asegurar una estancia agradable.Esperamos volverlo a recibir en nuestro hotel próximamente. Reciba un cordial saludo,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 14 Jan 2024
Cher Monsieur,Merci pour ce charmant commentaire.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Saroja AUGU, Adjoint de Direction

8/10 Good

matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Matthew,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit to our hotel. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Damoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very helpful and nice. The property condition is suitable. I would definitely recommend.
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Guest,Thank you for sharing this positive feedback of your stay.We're thrilled to hear that our team's helpfulness stood out during your stay, and it's wonderful to know that the condition of our property met your expectations. We also appreciate your recognition of the cleanliness of our rooms and the quality of amenities provided, as we strive to offer a comfortable and enjoyable experience for all our guests.We look forward to seeing you again soon, Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Maridalia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is small but clean. It’s coviently located w
Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Maridalia,Thank you for sharing your review.We are delighted to hear that you found our property to be clean and appreciated the 100% score you've given to room cleanliness and hotel condition. It's also great to know that our service met your expectations. We take pride in our efforts to maintain a high standard of cleanliness and guest satisfaction, as reflected in our daily housekeeping services and the dedication of our security team to ensure a safe environment for all our guests. We're glad you found our central location convenient for your stay.We hope that you will visit us again in the future. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Cilia Maria, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to two train stations and convenient location. Small rooms but clean and comfortable. Would stay again.
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Jan 2024
Dear Cilia Maria,Thank you very much for your feedback.We're delighted to hear that our prime location near major train stations added convenience to your stay and that the cleanliness and comfort of our rooms met your expectations.While we understand that room amenities are a significant aspect of a guest's experience, we're grateful for your feedback and would like to highlight that all our rooms are equipped with a flat-screen TV, free Wifi, coffee maker, ironing facilities, and more to ensure a comfortable stay. We regret if any of these amenities did not meet your personal preference.It's gratifying to learn that you would choose to stay with us again; this is the highest compliment we can receive.We look forward to welcoming you back in the future. Best wishes,Saroja AUGU, Adjoint de Direction

8/10 Good

MARIPAZ, LAS VEGAS

Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 2 Jan 2024
Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir bientôt.Bien à vous,Saroja AUGU, Adjoint de Direction

10/10 Excellent

M Nisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great value.
Great stay, very nice people running the operations. Will definitely recommend to anyone planning to stay anywhere near Gare du Nord area in Paris. Excellent housekeeping, very clean room.
Stayed 4 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Jan 2024
Dear M Nisha,Thank you for sharing the review of your stay with us.We're delighted to hear that you found great value during your stay and appreciated the efforts of our dedicated team. It's wonderful to know that our housekeeping met your standards, ensuring a very clean room for your comfort. Your recommendation to others planning to stay in the Gare du Nord area is greatly appreciated, and we're glad that the quality of service contributed to an enjoyable experience for you.It would be a pleasure to welcome you back.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Gada

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Jan 2024
Cher hôte,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Cilia Maria, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and well-decorated facilities. Great for a quick stay and great distance from two main railway stations. Definitely recommend.
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 17 Dec 2023
Dear Cilia Maria,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that the decor of our hotel contributed to a pleasant stay for you and that our strategic location near major railway stations met your travel needs. It's also rewarding to know that the cleanliness of our rooms and overall hotel condition stood out during your visit. While we're glad you were satisfied with most aspects of your stay, we see that there's room for improvement in our service. Rest assured that we're committed to providing exceptional experiences for all our guests, and your feedback is invaluable in that regard.We look forward to welcoming you back on a future occasion. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 13 Dec 2023
Dear Grace,Thank you for this great feedback about your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Saroja AUGU, Adjoint de Direction

8/10 Good

Theresa May

Close to Gare du Nord
Convenient location 10 mins walk from Gare du Bord. Good sound insulation - very little road noise. Single beds comfortable although a little narrow. Good clean modern bathroom and shower and nice toiletries. Useful to have a fridge, kettle, cups to make a drink. Shsme bout nasty plastic sachets of processed milk - nog good for making tea. Nice gentleman on reception spoke excellent English.
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 13 Dec 2023
Dear Theresa May, Thank you for sharing your experience with us.We're delighted to hear that you found our location near Gare du Nord convenient and our soundproof rooms effective in ensuring a peaceful stay. It's great that the comfort and cleanliness of our modern bathrooms met your expectations, along with the provided toiletries. We appreciate your compliments on our reception team's proficiency in English.We have taken note of your feedback regarding the sachets of milk provided in the room. While we do not currently offer a fridge in the rooms as per the context, we understand your preference for fresh milk and will consider this for future service improvements.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was basic but very clean and simple. Very nice bathroom. Just what we were looking for. Short walk to Gare du nord station. Excellent.
Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Dec 2023
Dear Michael, Thank you for sharing your feedback about your recent experience.We're delighted to hear that you appreciated the cleanliness of our accommodation, which is a testament to our dedicated housekeeping staff that ensures daily upkeep. It's also wonderful to know you enjoyed our well-appointed bathrooms, complete with complimentary toiletries and various bath options, ensuring a refreshing experience. Your mention of the hotel's proximity to Gare du Nord station highlights our central location, which we're glad made your stay convenient.We look forward to welcoming you back again in the future. Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Stephen, Holywell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Dec 2023
Dear Stephen,Thank you for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Saroja AUGU, Adjoint de Direction

6/10 Okay

Amtul Noor

Liked: Cleanliness
Disliked: Staff & service
Clean and quiet area. Paid for breakfast option, but did not shown on receipt, when we got onsite and asked to pay again. Also pre-paid for services and had to pay for taxes on site! Then don’t have the option to pay first!
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 29 Nov 2023
Dear Amtul Noor, Thank you for taking the time to share your review.We're glad to hear that you found our hotel to be clean and quiet, reflecting our commitment to providing a serene environment for our guests. We understand there was confusion regarding the breakfast charge and the taxes, and we apologize for any inconvenience this may have caused. Our team strives to ensure transparent communication regarding all charges, and we regret if this was not clearly conveyed during your stay.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Petra

Stayed 4 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 18 Dec 2023
Dear Petra,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small but have everything you need. Hopefully you are very comfortable with your travel mate as very little privacy when it comes to the bathroom as gaps in sliding door and can see right in
Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 26 Nov 2023
Dear Robin,We thank you for taking the time to share your feedback about your recent stay.We're delighted to hear that you found everything you needed in our rooms and that our cleanliness met your expectations. Our team is also thrilled to receive a perfect score for the service provided during your stay.We understand your concerns regarding the bathroom privacy and appreciate your feedback. Our rooms are designed to maximize space and comfort, and we regret any inconvenience caused by the bathroom door design.We're glad that you enjoyed the soundproofing of our rooms, ensuring a peaceful and quiet environment for our guests.We hope to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

8/10 Good

maja

Liked: Cleanliness, staff & service, amenities
Room was clean, staff was pleasant. Walls seem thin as I could hear everything in the hallway and some of the people on my floor were noisy going back and forth between rooms and loud knocking on doors. This of course is not the hotel but the guests that particular night. One a few bus lines directly outside, 5 min to Gare de Nord and 10 to Gare 'set. Bathroom has a good remodel.
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 23 Nov 2023
Dear Maja,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that the cleanliness of your room met your expectations and that our staff made a positive impression. It's also great to know that our location provided convenient access to local transportation and that the recent updates to our bathrooms were to your liking. We understand that noise can be disruptive, and we strive to offer a tranquil environment for all our guests. Although our rooms are soundproof, it seems that the noise from the hallway was an issue during your stay. We apologize for any inconvenience this may have caused and will look into ways to better manage noise levels in the hallways. Your comfort is our priority, and we appreciate you bringing this to our attention.We would be delighted to welcome you back on another occasion.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Hueiling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice.
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 19 Nov 2023
Dear Hueiling,Thank you for this positive review.We're delighted to hear that our team's hospitality met your expectations and contributed to a pleasant stay. It's wonderful to know that the cleanliness of our rooms and the overall condition of our hotel were to your satisfaction. We also appreciate your recognition of the services provided during your visit. Regarding the room amenities, we understand there's always room for improvement, and we take your feedback seriously as we strive to provide the best experience for all our guests.It would be a pleasure to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, clean room comfortable beds. Very small choice of breakfast Shower leak
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 15 Nov 2023
Dear Natasha, Thank you for leaving us this review of your recent stay.We're delighted to hear that our staff's warmth and professionalism contributed to a pleasant stay and that the cleanliness of our rooms and the comfort of our beds met your expectations.We appreciate your feedback regarding the breakfast selection and will consider how we might enhance our offerings to better satisfy our guests' tastes. Regarding the shower leak you mentioned, we take such matters seriously and have addressed the issue to prevent any future inconvenience. Rest assured, our commitment to maintaining our facilities is unwavering, and we are dedicated to providing a seamless experience for all our guests.We look forward to welcoming you again. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 16 Nov 2023
Dear Peter,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Sufyan

Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 15 Nov 2023
Cher Monsieur,Merci pour cette belle appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Cordialement,Saroja AUGU, Adjoint de Direction

6/10 Okay

Trishit

Travelled with family
Liked: Cleanliness, staff & service
The property was well located near to the train station. The staff was courteous but the rooms were very small
Stayed 4 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 15 Nov 2023
Dear Trishit,Thank you for taking the time to give your opinion about your stay.We're pleased to hear that our prime location near the train station contributed positively to your experience. It's also gratifying to know that our team's courteousness met your expectations.We understand that you found the room sizes to be smaller than anticipated. Our hotel offers a variety of room sizes, and we strive to provide clear information about each room's dimensions to assist guests in selecting the space that best suits their needs. We regret any inconvenience this may have caused and appreciate your understanding that space is at a premium in central Paris, which can impact room size.We hope that we may have the pleasure of seeing you again in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Eve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend if you are not too big
Lovely helpful staff. Super tiny too. And so per tiny shower. But easy walk from Guard du nord and metro
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 15 Nov 2023
Dear Eve,We are grateful for the time you took to review your recent stay.We are delighted to hear that you found our staff to be lovely and helpful. Our location near Gare du Nord and the metro certainly makes it convenient for our guests to explore Paris.We understand that you found the room and shower to be on the smaller side. Our hotel offers a variety of room sizes to accommodate different preferences, and we apologize if the room you stayed in did not meet your expectations. For future stays, we recommend considering one of our larger room options, such as the Family room or Club double room, which provide more space and comfort.We hope to see you again soon.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value with decent sized rooms close to Gare du Nord
Response from Saroja AUGU, Adjoint de Direction on 5 Nov 2023
Dear Christophe,Thank you for this positive feedback.We are delighted to hear that you found our location convenient, being close to Gare du Nord. It's great to know that you appreciated the decent size of our rooms and the value they offer.We noticed your ratings on room cleanliness, hotel condition, and room amenities. We strive to maintain high standards in these areas, and we apologize if we did not meet your expectations. We will continue to work on improving our services to ensure a better experience for our guests.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 31 Oct 2023
Dear Andrew,Thank you for this positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to having you return. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 31 Oct 2023
Cher Monsieur,Merci pour cette belle appréciation.Nous sommes ravis de lire que vous avez apprécié la propreté de votre chambre, l'état de l'hôtel et la qualité de notre service. Il est important pour nous de fournir un environnement propre et confortable à nos clients, et nous sommes heureux que cela ait été le cas pour vous.Ce serait un plaisir de vous recevoir à nouveau. Bien cordialement,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room, convenient location
Stayed for one night in a small single room. It was small but comfortable, and very convenient for both Gare du Nord and Gare de l'Est.
Stayed 1 night in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 29 Oct 2023
Dear Guest, Thank you for taking the time to share this feedback.We are glad to hear that you found our location convenient, being close to both Gare du Nord and Gare de l'Est. Our central Paris location indeed makes it easy for our guests to access public transport and explore the city.We understand that you found the single room to be small, but we appreciate that you found it comfortable. Our cozy single rooms are designed to maximize space and provide all the necessary amenities for a pleasant stay. For future visits, you might consider booking one of our larger room options, such as a Comfort Double or Family room, to enjoy more space.We hope to welcome you back on another occasion.Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
The hotel overall was pretty good. It’s well located, clean and the staff is friendly. The only downside was the size of the room.
Stayed 3 nights in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 25 Oct 2023
Dear Jessica,Thank you for this great feedback of your recent stay.We are delighted to hear that you found our location convenient, the hotel clean, and our staff friendly. Your kind words are greatly appreciated.We understand that the size of the room was not to your satisfaction. Our hotel offers a variety of room sizes to cater to different needs and preferences. In your case, you stayed in one of our smaller rooms. For your future visits, we recommend booking one of our larger rooms, such as the Family room or the Club double room, which offer more space and comfort.We very much look forward to welcoming you again. Kind regards,Saroja AUGU, Adjoint de Direction

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
No Value for Money
Stayed 1 night in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 29 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.We appreciate your positive feedback on our service, and we are glad that our staff was able to assist you during your stay.However, we are sorry to hear that you found our room cleanliness and hotel condition below your expectations. We strive to maintain a high standard of cleanliness and comfort for our guests, and we will take your feedback into consideration for future improvements. As for the room comfort, we offer a variety of room types and sizes to cater to different preferences. We would be happy to help you choose a more suitable room for your next visit, such as our larger Family room or Club double room, which might provide a more comfortable experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location within 5 minute walk to train and metro station. Some nice restaurants nearby for dining out. Staff are friendly and helpful. Rooms are small as is typical in Europe, but the facilities are clean and modern.
Stayed 3 nights in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 23 Oct 2023
Dear Dennis,Thank you for taking the time to share your review.We are delighted to hear that you found our location convenient, with easy access to train and metro stations. It's great to know that you enjoyed the nearby restaurants and appreciated our friendly and helpful staff. We take pride in maintaining clean and modern facilities, and we're glad that you found our rooms to be well-equipped.We understand that our rooms may be smaller than what some guests are used to, but we strive to provide a comfortable and efficient space for our guests. We offer various room sizes to cater to different needs, and we would be happy to assist you in finding a more spacious room for your next stay.We hope to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not large, but clean and safe. The staff was very helpful to we who don't speak French. The the location was far better than we ever expected. Near the North Station (Gare Du Nord) so transportation connections to everything, safe, with lots of bistros to try.
Stayed 4 nights in Sep 2023
Response from Saroja AUGU, Adjoint de Direction on 23 Oct 2023
Dear Carl, Thank you for the time you have taken to review your recent stay,We are delighted to hear that you found our property clean, safe, and well-located. It's great to know that our staff was helpful and made your stay more enjoyable, especially as you navigated the city and its many bistros. Our central location near Gare du Nord indeed makes it convenient for our guests to explore Paris and its attractions.We appreciate your feedback on the room amenities and hotel condition, and we will continue to work on improving our facilities to provide an even better experience for our guests.We hope that you will return on another occasion.Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 23 Oct 2023
Dear Roberto,Thank you for your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Saroja AUGU, Adjoint de Direction on 23 Oct 2023
Dear Guest, Many thanks for your review.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to welcoming you back. Best wishes,Saroja AUGU, Adjoint de Direction