No maid service not even extra Towle’s. Mirror on wardrobe was broken. You had to pay for a not so good breakfast. I could constantly hear the man in the room next to mine.
Had a great stay. Came to Palm Desert for a quick overnight stay for a concert and this hotel was just perfect for that. Got to enjoy the heated pool, which was a super plus! Super accessible, easy parking, safe area, and the bed and pillows were comfy. I would stay here again if in the area.
Janet
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
Elizabeth
27 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
My room was nice and clean but the hotel itself is a little tired. The spa heater seemed to be broken and my balcony door didn’t latch properly.
Staff big plus.
Restaurant, while you get a free breakfast at most hotels today and need to pay here, was just excellent. Night and breakfast just solid.
Pool facility is also excellent
David
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 19 มี.ค. 2024
Thank you!
10/10 ดีเลิศ
Luis
16 มี.ค. 2024
Luis
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก GM วันที่ 19 มี.ค. 2024
Thank you!
2/10 แย่มาก
Denise
เดินทางกับคู่รัก
15 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I had to sleep in a double bed when I had reserved a KING ROOM on your website! Not a good night's sleep and I paid $380 for it!
All was ok except this hotel is on a very busy street and it sounded like that street was running through our room on the third floor...starting around 5am. Ask for a room facing pool or bring a sound machine or pick a different hotel if you want a quiet place to stay.
nice visit to PSP for daughters wedding, this property was on the 9th Tee so was able to enjoy some golf only thing i would do is improve offerings & time for food very limited
The front desk, housekeeping, and management staff were amazing! I loved my room overlooking the pool. It was clean and cozy! Less than one mile to a grocery store and nice restaurants
Location is fantastic! Staff top-notch, especially Aurora at front desk & Clay, area Director of Sales. Very accommodating & always with a smile. Facility very clean, 24 hour coffee always fresh & housekeeping is the best! Will visit again, highly recommended.
We were so disappointed as it was so over priced ! It was old run down! The furniture in our room was filthy dirty disgusting! I had to wear my socks and they got filthy! i complained down stairs and told him how bad it was and he said sorry i guess we’re over due for renovation! The pictures on line were misleading!!They must have been taken when the building was built! Your prices do not match what your paying for when you can get a much better place for same price or a little less! i would never ever stay there again let alone recommend it to anyone!!! The carpet in our room was dirty filthy! my bathroom floor in my own home o could eat off of but not your hotel
Tara
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 22 ม.ค. 2024
Hi Tara, We appreciate your feedback and are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for any inconvenience caused during your stay.Your concerns regarding the condition of the room, cleanliness, and the outdated appearance are taken very seriously. We understand the importance of providing a comfortable and well-maintained environment for our guests, and it's clear that we fell short of your expectations.Rest assured, your comments have been shared with our management team, and we are actively working to address the issues you raised. Renovations are being planned this summer to improve the overall quality of our facilities and to ensure that our guests have a positive experience.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you for bringing these matters to our attention.
4/10 แย่
Colleen
21 ม.ค. 2024
Colleen
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 22 ม.ค. 2024
Hi Colleen, Thank you for choosing to stay at the Courtyard Palm Desert and for providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
Clerk provided incorrect information RE food/bar service.
Key did not work on one of the pool gates.
Coffee pot in lobby was empty at 9 a.m.
A repair person was still in the room when we tried to enter it.
The lack of a complimentary breakfast, which we knew about, is a negative.
On the positive side, comfortable bed and pillows, large balcony., and proximity to Applebee's.
roger
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 18 ม.ค. 2024
Hi Roger, Thank you for choosing to stay at the Courtyard Palm Desert and for providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
The property is convenient to all venues and I-10, and is clean and organized. The staff were friendly and helpful. Our dislikes are the in room fridges are very tiny, and complimentary breakfast is not available like with Springhill Suites, Residence Inn and others.
Best hotel stay we’ve had in a long time. Very clean, rooms were kept up, good linens, very quiet, friendly reception from front desk people. Breakfast was well stocked with a variety of choices. No problem with parking. Gym was nice for hotel gym. Gym had good free weight limits. Good cable machine and gym was clean. CPK restaurant in walking distance across the street. Outside courtyard is well maintained. No hesitation recommending this property. This is the nicest Hampton we’ve stayed at.
Barbara
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 18 ม.ค. 2024
Seems like you got the wrong hotel, but Thank you!, This is the Courtyard in Palm desert
8/10 ดี
Diana
เดินทางเป็นกลุ่ม, เดินทางกับคู่รัก
2 ม.ค. 2024
Property was average, we never had our room cleaned fortunately I caught a housekeeper to exchange towels. We were there 5 days, 4 nights. Front desk staff were very friendly.
The property is old, the night is expensive and the food service lady very rude, there was no coffee, the menu with little variety, very disappointed in everything, no more Marriot to stay.
Ramón
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 18 ม.ค. 2024
Hi Ramon, Thank you for choosing to stay at the Courtyard Palm Desert and for providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
The property was nice! Close the the freeway and not far from town. We booked a king room and were told when we got there they were overbooked in king rooms and none were available. So, we ended up with two queens. For the price, not really worth it. Breakfast was great but there was only one lady running the show. She’s a gem handling the whole breakfast area on her own. We probably will stay closer to Palm Desert next time.