Dear Ivonne, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Sona AbbasiFront Office Manager
Very convenient central location. Unfortunately parking is under construction and not available during our stay (parking across the street does not offer in and out privilege).
Toma
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Sona Abbasi วันที่ 28 มี.ค. 2024
Dear Toma, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! and we are sorry about the parking. I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Sona AbbasiFront Office Manager
It was ok. Parking was unavailable (only informed of this after cancellation window had expired) and the pool area was dirty and the hot tub out of commission. Staff were great, just underwhelmed with the experience.
Matt
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Matt, Thank you for taking the time to review Novotel Ottawa City Centre. it has been more than 2 years that we are not advertising the hot tube anymore since it is closed permanently. the parking info is out before the guest's arrival as a pre-arrival message and we are sorry if this caused any inconvenience. We hope you give us another chance and we welcome you back.Bests, Front Desk Team
6/10 พอใช้
Dinesh, Richmond Hill
เดินทางเพื่อธุรกิจ
20 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Hotel is dated and needs better upkeep
Dinesh
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Sona Abbasi วันที่ 28 มี.ค. 2024
Dear Dinesh, We very thank you for your review for our hotel. It is always our pleasure to serve our guests and make their stay more satisfying. However, I am so sorry that your experience with maintenance did not meet your expectations. Despite the details you mentioned above, I trust overall you had an enjoyable stay with us at The Novotel Ottawa and I truly hope to have the opportunity to welcome you back.Regards, Sona AbbasiFront Office Manager
10/10 ดีเลิศ
yang
เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว
20 มี.ค. 2024
Room service of breakfast was great experience, plus dog friendly, clean and comfortable with prime location!
yang
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Yang, Thank you for taking the time to review Novotel Ottawa City Centre. We are glad you were able to enjoy all our hotel has to offer.Bests, Front Desk Team
Conveniently located. Hotel in great condition, comfortable beds, pleasant staff. Although they notified that the hotel parking garage was unavailable, it was inconvenient having to park in the mall across the street.
Sadly, and this is not specific to the hotel, there are a lot of homeless in the area near Byward Market. Sharing in case it’s relevant for future guests.
Patricia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 21 มี.ค. 2024
Dear Patricia, We are glad you were able to stay with us during your trip to Ottawa. It sounds like we were able to meet most of your expectations and we hope to have you return on your next visit so we can exceed them.Bests, Front Desk Team
Great, clean hotel in an excellent location for a night in the Byward Market
Michel
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Sona Abbasi วันที่ 19 มี.ค. 2024
Dear Michel, We very much appreciate you taking the time to leave a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we look forward to welcoming you to our hotel. Bests, Sona AbbasiFront Office Manager
The Staff was amazing. Everyone was so friendly and welcoming!
Jane
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Jane, We are glad you were able to stay with us during your trip to Ottawa. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit so we can exceed them.Bests, Front Desk Team
8/10 ดี
David
15 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Hot tub not available. Had to use paid parking at the Rideau center.
David
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear David, Thanks for taking the time and leaving a comment regarding your stay at Novotel Ottawa. It has been almost 2 years since the hot tube was closed permanently and we are not advertising it anymore. please be advised kindly that we do not own or manage parking, here is a public one below us that we had a deal of 33 which is closed due to their construction and the next option is to park just across the street at Rideau Center mall. We hope to see you come back again and welcome you better than your last time :)Bests, Front Desk Team
Calm room and kind staff. Nothing I didn't like about the hotel. The only thing I didn't like was the neighborhood. Unfortunately and sadly, there was soo many people around the hotel asking for food and money. Many were welling at me aggessively while I was walking back to the hotel. It was unpleasant and it made me feel insecure.
Geneviève
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Sona Abbasi วันที่ 19 มี.ค. 2024
Dear Geneviève We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards, Sona AbbasiFront Desk Manager
6/10 พอใช้
Danielle
เดินทางกับคู่รัก
13 มี.ค. 2024
ชื่นชอบ: ความสะอาด
Fantastic location and the staff were lovely. Location is perfect, walking distance to Parliament Hill, ByWard Market, and Rideau Centre. Basics were covered, rooms were clean, perfectly run of the mill. Pool does not have a hot tub anymore, it is covered with a deck. Parking was closed, so we paid to park in the mall garage across the street; a little expensive but secure and close by.
Danielle
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Sona Abbasi วันที่ 19 มี.ค. 2024
Dear Danielle, I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location. we are sorry for the parking situation, however, please be advised kindly that we do not own any parking, there was one public parking below us and we had a deal with them for our guests with a better fee but they are closed due to their last-minute renovations. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa!Regards, Sona AbbasiFront Office Manager
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Alun, Thanks for taking the time and review us. We hope to see you again. Bests, Front Desk Team
10/10 ดีเลิศ
Rosilene
เดินทางกับครอบครัวและเด็กเล็ก
11 มี.ค. 2024
I really had a good and comfortable stay
Rosilene
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Rosilene, Thank you for your recommendation of Novotel Ottawa City Centre. We never tire of hearing the great experiences of our guests and your review was no exception.Bests, Front Desk Team
Friendly and helpful staff. Great location and nicely appointed room. Quiet rooms as well, slept great.
Christopher
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Christopher, We appreciate you taking the time to review Novotel Ottawa City Centre and are delighted to hear that you and your family enjoyed your stay.Bests, Front Desk Team
I am satisfy for all ,thank you...i hop came back.
Segui Marc
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Segui, We are glad you were able to stay with us during your trip to Ottawa. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit so we can exceed them.Bests, Front Desk Team
4/10 แย่
Peter
4 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Peter
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sona Abbasi วันที่ 8 มี.ค. 2024
dear Peter, Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that you rated your stay experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.Bests, Sona AbbasiFront Office Manager
8/10 ดี
Rahaf
เดินทางกับคู่รัก
4 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I like the location. I feel the lobby area needs upgrading
Rahaf
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Rahaf, Thank you for taking the time to leave such a thorough review of Novotel Ottawa City Centre. We will share them with concerned departments. bests, Front Desk Team
The Novotel hotel itself is very nice and the room are modern and clean. We have stayed there many many times. But in the last few years the presence of drugs, homelessness and cleanliness of the surrounding area has gotten really bad. There are a lot of police in the area, but overall, we don’t feel that safe anymore.
Very nice hotel with nice amenities. There is a pool but no hot tub (there used to be a hot tub but they have covered it up). The room had fancy shower products and a nespresso machine and hot water kettle. Bed was comfy and there was extra pillows in the closet.
Matthew
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Matthew, We are glad to hear that you enjoyed your stay and hope you will continue to stay at Novotel Ottawa City Centre.Bests, Front Desk Team
Parking is not easy, had to park at the mall across the street
Peter
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Peter,Thank you for taking the time and leave us a comment regarding your stay at Novotel Ottawa. We do not own parking and there is one below us that we had a deal with for 33 they are closed currently for their renovations, which is why we recommend the guests to park across the street at Rideau Centre Mall.We appreciate your understanding and hope to see you again. Bests, Front Desk Team
6/10 พอใช้
Jennifer
28 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
My family and I had a good experience at Novotel in Ottawa. The room
was exceptionally clean and the front desk staff very pleasant. Julie and Bonita in The Albion Rooms were superb hostesses each morning when we went for breakfast.
The only issue was the lack of parking on site. We were not informed until check-in that the underground parking was unavailable and we had to park under the Rideau Centre across the road. Access to this lot was not easy or convenient. Prior notice of the parking issue would have been helpful.
Jennifer
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Team วันที่ 28 มี.ค. 2024
Dear Jennifer, We really appreciate you for taking your time to leave feedback regarding to you stay in our hotel! It is our pleaser to serve our guests to make them feel at home. I will share these nice words with my team to encourage them to improve their performance as well. Once again, we thank you so much for your review and we look forward to welcoming you in the future. Bests, Front Desk Team