4/10 Poor
Robyn
Travelled with family, Business traveller
25 Mar 2024
Liked: Staff & service
We arrived late to the hotel and when we entered our room, the non-smoking room had a strong smell of stale smoke. It was definitely not a non-smoking room.
The room was also cold. Because it was so late, I did not bother to follow up with the front desk. However, it was not comfortable. The next day, I asked about the heat before leaving the hotel. The front desk said it was a breaker that they had to flip. When I returned to the room later that evening, the room was still cold. I went back to the front desk and was again told it was a breaker they had to flip. I went back to the room and eventually the room started to warm up, however, it did take a long time.
The door between the bedroom and bathroom did not close properly.
The toilet paper holder was broken.
Robyn
Stayed 2 nights in Mar 2024