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Reviews of Hotel Elsereine Osaka

3.5 out of 5
Hotel Elsereine Osaka
1-5-25 Dojima, Kita-ku, Osaka, Osaka-fu

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 1002 reviews" "
Rating 8 - Good. 424 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were very hot & stuffy even though the heating wasnt on. Air con did nothing. Window only opens a few inches. Nothing wrong with room but we spent a few very sleepless nights there due to room temperature
Stayed 4 nights in Feb 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very nice staff and pretty clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel!!!
Super clean hotel. Beds are comfortable. Location was convenient for the trains and tons of eateries.
Stayed 4 nights in Nov 2023

8/10 Good

Racquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, close to transport.
Stayed 6 nights in Oct 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 13 Nov 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Quang Loc

Travelled with partner
Liked: Amenities, property conditions & facilities
Near shopping malls and food districts
Stayed 1 night in Oct 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Yue, Baulkham Hills

Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 4 nights in Sep 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

6/10 Okay

Phong

Travelled with family
Liked: Staff & service
Bathroom smells
Stayed 3 nights in Oct 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for staying at our hotel the other day.We apologize that there were a lot of points that could not meet your expectations.

6/10 Okay

Yiu Fai

Liked: Staff & service
Quite far from the station
Stayed 6 nights in Aug 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We apologize that there were a lot of points that could not meet your expectations.

6/10 Okay

Xiaohong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the room is damp
Stayed 3 nights in Jul 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

inda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Beautiful decorations. The breakfast was excellent.
Stayed 2 nights in May 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was very beautiful, clean and the staff was friendly and helpful. They have a breakfast buffet and there are many restaurants near by. Close to subway and train station. I would definitely stay here again.
Stayed 4 nights in May 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 9 Nov 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unexpected gem in Osaka! I selected this hotel for its great value but was surprised with its quality lobby, great staff and I am writing this review to say: the bed sheets were the cleanest I have ever seen in the world! They smelled like nothing. Like invisible. Like air. Like water. It was the cleanest and most comfortable we had in years. Also, the hotel lobby was very luxurious. Impressive. Highly recommend. Very safe neighborhood within walking distance of the Osaka train station.
Stayed 2 nights in Jun 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 9 Nov 2023
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Joao carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
This hotel was perfect. The rooms are big, with comfortable beds and great showers. Breakfast was great, plenty of options. Avoid going from 7-8 am as it is really crowded. At 9 am there was just us! The location was also pretty good. Walking distance to Shinkansen station and subway station. I highly recommend you for your Osaka stay.
Stayed 5 nights in May 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 8 Nov 2023
Thank you very much for staying at our hotel the other day.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2023
Response from ホテルエルセラーン大阪 くちこみ担当 on 11 Nov 2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and clean with very nice staff
Response from ホテルエルセラーン大阪 くちこみ担当 on 11 Nov 2023
This time, thank you for staying at our hotel from some hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

chi hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Beautiful, clean hotel. Exceeded our expectations.
Stayed 1 night in Aug 2022
Response from ホテル エルセラーン大阪 スタッフ一同 on 25 Aug 2022
Dear Mr&MsTiffany Thank you very much for staying with us and spending your precious time .We hope that we can see soon again.

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique decor gave a nice impression
Stayed 1 night in Jun 2022
Response from ホテル エルセラーン大阪 スタッフ一同 on 20 Jul 2022
Dear Mr./Ms. ALLAN Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to ehear that you had a nice impression. We hope you had wonderful time and made great memories in Osaka. If you have the chance to come back, we are very looking forward to welcoming you back again, Have a wonderful day! Sincerely yours

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A piano and breakfast
Stayed 1 night in May 2022
Response from ホテルエルセラーン大阪 スタッフ一同 on 22 May 2022
Thank you very much for staying to Hotel Elsereine Osaka. We are glad that you were satisfied during stay. We are looked forward to seeing you again. Thank you very much.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seems like a built for women by women. Everything about the décor screams female. A lot of pink. The view from the room was stunning especially at night. The front desk staff was absolutely amazing.
Stayed 2 nights in Dec 2021
Response from スタッフ一同 on 5 Jan 2022
Dear Mr./Ms. Jerome Thank you very much for staying with us and spending your presious time for sharing the review. The theme of our hote l is Cinderella so we use a lot of pink and white for the decor . We are very glad to hear that you enjoyed your stay. Your compliment motivates us to improve our quality of service more and more. If you have a chance to come to Osaka, we are very looking forward to walcoming you back again. Have a wonderful day!

4/10 Poor

Kenny

Business traveller
Liked: Staff & service
Disliked: Amenities
I wanted to have a bottle of water.
Stayed 1 night in Mar 2020
Response from Receptionist on 23 Mar 2020
Dear Mr./Ms. Kenny Thank you very much for staying with us and spending your precious time on sharing your feedback. We will take your feedback seriously and consider the way to improve . Our tap water is purified so it is safe and drinkable. Thank you very much for your comment. If you have a chance to come back, we are very looking forward to welcoming you back again in the future. Again, thank you very much for your feedback.

10/10 Excellent

Susan, Elkhart, IN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to my work, so I was able to walk. It is very quiet and comfortable
Stayed 5 nights in Feb 2020
Response from Reception desk on 8 Mar 2020
Dear Ms. Susan Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you had comfortable stay at our hotel. Your feedback motivates us to improve our quality of service more and more. We are very looking forward to welcoming you back again. Again thank you very much for lovely feedback. Sincerely yours

10/10 Excellent

Takashi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great staff
I love this hotel as it is beautiful and the staffs are so great. It is a bit of a walk from JR Osaka station but it is connected by the underground path so that you do not need an umbrella even if it rains.
Stayed 4 nights in Feb 2020
Response from Receptionist on 18 Feb 2020
Dear Mr. Takashi Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our hotel and our staffs so much. We will keep continuing to make our best to improve our quality of service more and more. We are very looking forward to seeing you again in near future. Again, thank you very much for your lovely feedback and evaluation. Sincerely yours

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a number of reviews commenting on its white-marble Cinderella meets Liberace aesthetic. It's odd considering the hotel is so new, but hey it's Japan. Hotel lobby is on the 1st (Japanese/American 2nd) floor and has an odd wet-sheep lanolin smell about it as you ascend the escalator. We later realised this smell appears in other parts of Osaka too. Twin room offered power outlets to each bed. Room had a small couch, appearing to be a fold-out sofa-bed. Bathroom standard Japanese pod-style with limited shelf space. Window unable to open (possibly only in an emergency, but didn't try to open it) Lifts were frequent and fast. Breakfast was standard western/Japanese hotel stuff. Drip filter coffee was very strong. Hot options were usually virtually cold. Bread was usually stale but the pastries (assume par-cooked or frozen) were cooked/heated onsite and fresh. The hotel is a slight walk south from Osaka station, but close to a few subway stations. Short walk up to Umeda for nightlife and shopping. Still there are restaurants nearby, and a big bottle shop next door. Overall a pretty good deal for the price.
Stayed 4 nights in Dec 2019
Response from Receptionist on 5 Feb 2020
Dear valued guest Thank you very much for spending your precious time on sharing your feedback. We hope you had wonderful time and made great memories in Osaka. If you have a chance to come back, we are very looking forward to welcoming you back again. Again, thank you very much for your feedback. Sincerely yours

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Pros With an exit to the underground street; I stayed in high floor, so it’s quiet Cons: few sockets, and the locations are quite strange; shops close earlier when comparing to the shops in Shinsaibashi
Stayed 5 nights in Dec 2019
Response from Sincerely yours on 5 Feb 2020
Dear valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We hope your had wonderful time and made great memories in Osaka. We are very looking forward to welcoming you back again. Again thank you very much for your feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away from the tourist and craziness
Great hotel, with very peaceful type of environment. About a 10 minute underground walk from Osaka station but the distance really cuts down on the tourist. (A plus for me). The underground walk way also a huge plus as in December it was a little chilly in the early morning and late evening. A great stay.
Stayed 6 nights in Dec 2019
Response from Receptionist on 5 Feb 2020
Dear Mr./Ms. Ryan Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you were satisfied with our location. We hope you had wonderful time and great memories in Osaka. If you have a chance to come back, we are very looking forward to welcoming you back again. Again thank you very much for your warm feedback. Sincerely yours

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osaka Happy
it was great, right in the heart of the city
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍👍
Everything is so good.location and service Room is clean and comfortable .
Stayed 3 nights in Nov 2019
Response from Receptionist on 3 Jan 2020
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear "Everything is so good". We hope you had great time and made great memories in Osaka. If you have a chance to come back, we are very looking forward to welcoming you back again. Again, thank you very much for your lovely feedback. Have a wonderful day! Sincerely yours

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and big rooms.
Stayed 3 nights in Oct 2019
Response from Receptionist on 26 Nov 2019
Dear Mr./Ms. Darren Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you were satisfied with our service and room. We hope you had wonderful time and enjoyed your trip in Osaka. If you have a chance to come back, we are very looking forward to welcoming you back again in the future. Again thank you very much for your feedback. Have a wonderful day! Sincerely yours

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Receptionist on 26 Nov 2019
Dear Valued guest Thank you very much for sharing your feedback. We hope you had wonderful time in Osaka. We are very looking forward to welcoming you back again in near future. Sincerely yours

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunate rude experience
Everything was wonderful except for one incident with the night desk staff. Japanese are known for politeness and being patient. I know this is one incident but it did give us a bad taste with this experience, especially it was our first night in Japan. My sister in law was in the lobby early in the morning around 1 am, trying to finish her work in the US with her internet. She could not get to open her internet so she asked for help from one young man behind the counter. Whatever the reason was, he lost his temper and cussing and had temper tantrum, his behavior scared my sister in law. His behavior is not acceptable for customer no matter what. Guest should never feel thereaten by staff.
Stayed 1 night in Oct 2019
Response from Receptionist on 3 Nov 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. At first, we deeply apologize for this negative experience your sister in law had. We completely understand that his behavior is not acceptable. We will do our best to train all of our staffs more and more not to happen this situation again Thank you very much fir for bringing this issue to our attention. We will keep continuing to look ways to improve our quality of service. We hope you give another chance. Again, thank you very much for sharing your experience. Sincerely yours

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean, staff very nice, the bed is fine.
Stayed 1 night in Oct 2019
Response from Receptionist on 26 Nov 2019
Dear Mr./Ms. Amy Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our location, staffs and neatness. We hope you had wonderful time and enjoyed your trip in Osaka. If you have a chance to come back,we are very looking forward to welcoming you back again in the future. Again thank you very much for your lovely feedback. Sincerely yours

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall the hotel was decent. The location is convenient (about a 10 minute walk from Osaka Station) and about a 5-7 minute walk to the metro station. The interior of the hotel reminds me of a barbie dollhouse. The room was spacious, but quite tacky. Overall the room was comfortable, however, it was very disappointing that there was no complimentary water bottle.
Stayed 4 nights in Oct 2019
Response from Receptionist on 26 Nov 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our location. We hope you enjoyed sightseeing and had great time in Osaka. As to bottle of water, thank you very much for your honest opinion. We will share it to our team and try to find the way to improve. Again thank you very much for your feedback. Sincerely yours

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff very friendly and helpful. Rooms are comfortable and clean. The train station is very close and just above the subway system
Stayed 3 nights in Oct 2019
Response from Receptionist on 26 Nov 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our staffs, rooms and location. We hope you enjoyed sightseeing in Osaka and made wonderful memories. If you have a chance to coma back in the future, we are very looking forward to welcoming you back again. Again thank you very much for your lovely comment. Have a wonderful day! Sincerely yours

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast; easy walk to Osaka station; close to shoos
Stayed 1 night in Oct 2019
Response from Receptionist on 21 Nov 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our breakfast and location. We hope you had wonderfult time and great memories here. If you have a chnace to come abck,we are very looking forward to welcoming you back again. Again thank you very much for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Receptionist on 21 Nov 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear you seemed to enjoy stays in our hotel. We hope your had wonderful time and made great memories here. If you have chance to come back, we are very looking forward to welcoming you back again. Again thank you very much for your feedback. Sincerely yours

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and tidy. Closed to metro station, good location.
Stayed 4 nights in Jan 2018
Response from Receptionist on 3 Nov 2019
Dear Ms. Emily Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that your like our room and location. We hope you had wonderful time and had great memories in Osaka. If you have the chance to come back, we are very looking forward to welcoming you back again. Again thank you very much for your lovely feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service great on check in and rooms cleaned well. While design quality was great and rooms looked beautiful they were a little bit impractical in places despite being a good sized room eg double bed against a wall, no room safe, bathroom quite small and no shower gel, no bottled water. Dampened overall stay only slightly but would have made things excellent.
Stayed 6 nights in Sep 2019
Response from Receptionist on 20 Oct 2019
Dear Valued guest Thank you very much for staying with us and speding your precious time on sharing your feedback. We are very pleased to ehear that you like our service of check-in. As to facilities, we appreciate for your advice. We will share your advice with our staffs and try to think the ways to make our service better. If you have chance to come back, we are very looking forward to seeing you again. Again, thank you very much for your feedback. Best reagrds

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our trip. Spectacular hotel! Staff extremely helpful and room very comfortable.
Stayed 1 night in Oct 2019
Response from Receptionist on 20 Oct 2019
Dear Valued guest Thank you very much for staying with us and spending youre precious time on sharing your feedback. We are very glad to hear that you like our location and staffs. WE hope you had great time in Osaka and made great memories here. If you have a chnace to come back, we are very looking forward to welcoming back you again in the future! Again thank you very much for your lovely feedback! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, friendly staff and great area to explore
Stayed 1 night in Oct 2019
Response from Receptionist on 20 Oct 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our staffs. Your feedback encourages us to improve our quality of service more and more. If you have the chance to come back, we are very looking forward to welcoming back you again in the future. Again, thank you very much for your lovely feedback! Best regards

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Receptionist on 15 Oct 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing the evaluation for us. We keep continuing to improve our quality of service more and more. If you have the chance to come back,we are very looking forward to welcoming you back again. Again thank you very much for the evaluation. Sincerely yours

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay, very pink!
Great location, easy access to shops, restaurants etc. On a busy road but really quiet and comfortable. The buffet breakfast was excellent, masses of choice and all freshly prepared. Staff were friendly and helpful. Only downside was a lack of storage space for clothes. Apart from coat hangers there were no drawers or shelves.
Cinderella themed hotel.
Fantastic orchids.
Stayed 3 nights in Sep 2019
Response from Receptionist on 15 Oct 2019
Dear Mr./Ms.Janet Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our location , staffs and breakfast. As to the space of clothes, we appreciate your recommendation of our place to welcoming others. If you have the chance to come back to Osaka, we are very looking forward to seeing you in the future! Again thank you very much for your lovely feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast. Staff are helpful and friendly. Room very clean and comfortable. Not far from Osaka station.
Stayed 1 night in Aug 2019
Response from Receptionist on 11 Sep 2019
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our breakfast, staffs and rooms. Your feedback motivates us to improve our service more and more. If you have the chance to come back, we are very looking forward to welcoming you back in the future. Again thank you very much for your lovely feedback and evaluation. Sincerely yours

10/10 Excellent

Xin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is very convenience, staff is very friendly, breakfast is limited (not to much to choose)
Stayed 1 night in Aug 2019
Response from Receptionist on 26 Aug 2019
Dear guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear you like our location and staffs. Your feedback encourage us to improve our quality of service. If you have the chance to come back, we are very looking forward to seeing you in the future! Again thank you very much for your comment and evaluation! Sincerely yours

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, lovely surroundings and central position
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Easy access to all of the city, great staff and great rooms.
Stayed 1 night in Jul 2019
Response from Receptionist on 26 Aug 2019
Dear guest Thank you very much for staying with us and spending your precious time o sharing your feedback. We are very pleased to hear that you enjoyed your stay in our hotel.We hope you enjoyed sightseeing and made great memories in Osaka,too! If you have have chance to come back, we are very looking forward to seeing you in the future! Again, thank you very much for your lovely comment and evaluation! Have a wonderful day:) Sincerely yours