การตอบกลับจาก Customer Service Manager วันที่ 26 ม.ค. 2024
Dear Phoomphop,Thank you for your review of our hotel. We look forward to continuing to improve so that we can once again provide you with satisfactory customer service. Sincerely,Customer Service Manager
2/10 แย่มาก
Saminy
เดินทางเป็นกลุ่ม
28 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
For the price of the room the amenities were not included and the prices for the amenities were ridiculously expensive.
The hotel is huge in size and the services are completed except that it is a bit old. The only issues is that it is a bit old and if the facilities provided (swimming pool, etc.)are more open to the customers will be better.
MING FUNG
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Customer Service Manager วันที่ 8 มี.ค. 2024
Dear Ming Fung,Thank you for your honest comments regarding the hotel. We are happy that you were impressed by our facility's size and we hope to welcome you back sometime in the future. Your feedback will be passed to the appropriate department in order to address any issues and look for ways we can improve in the future.Best regards,Customer Service Manager
This hotel was a very pleasant stay. Room was comfortable and staff was very friendly and knowledgeable about their guests and business. I was immediately informed about the VIP accommodations and when needing to stay and extra staff it was an easy booking. I would recommend this hotel to family and friends.
Anthony
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Service Manager วันที่ 8 มี.ค. 2024
Dear Anthony,Thank you for taking the time to leave us feedback following your visit. We are very glad that you enjoyed many of the features of our hotel. We strive to make things as easy as possible for our customers and we will continue to improve in the future. It would be a pleasure to welcome you back to our hotel.Sincerely,Customer Service Manager
การตอบกลับจาก Customer Service Manager วันที่ 1 มี.ค. 2024
Dear Anthony,Thank you for your words of encouragement, we will let our staff know that you enjoyed their great hospitality and service. It is our goal to make RIHGA as comfortable as a second home for our guests and we hope to welcome you again in the near future.Sincerely,Customer Service Manager