Hi Lenore, Thank you for your feedback. We're pleased to hear that you found our resort clean with very nice staff. We appreciate your comments regarding the furniture and mattresses, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Warm regards,Social Media Support

Hi Luis, Thank you for taking the time to provide us with awesome feedback on the Westgate Palace Hotel. We look forward to your next visit very soon!Best Wishes,Social Media Support

Hi Todd, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Palace Hotel! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

Hi Curtis, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Palace Hotel!Best Wishes,Social Media Support

Hi Liliana, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

Hi Ram, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

Hi Yessica, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Palace Hotel very soon. Best Wishes,Social Media Support

Hi Gregory, Thank you for your 5-star rating on the Westgate Palace Hotel. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

Hi Maya, Thank you so much for your kind words! We're delighted to hear that you found our staff very friendly and our place welcoming. It's fantastic to know that you enjoyed the table tennis by the pool and everything else during your stay. We can't wait to welcome you back for another memorable visit soon!Kind Regards,

Hi Timothy, Thanks for visiting the Westgate Palace Hotel! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

Hi Raianion, We appreciate your rating on the Westgate Palace Hotel. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

Hi Ruyter, Thank you very much for your rating on the Westgate Palace Hotel. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

Hi Esli,We're sorry to hear about your disappointing stay. Cleanliness and comfort are top priorities for us, and we apologize for any lapse in our standards regarding the sheets and towels. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Kind regards,Social media support

Hi Nathalia, Thank you very much for your feedback and thank you for choosing the Westgate Palace Hotel. We can't wait to see you again!Best Wishes,Social Media Support

Hi Nora, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

Hi Rachel,We're sincerely sorry to hear about your disappointing experience during your recent stay. Providing a clean and comfortable environment and convenient amenities is a priority for us, and we apologize for falling short of your expectations in these areas. We understand the frustration caused by the lack of housekeeping, the on-site restaurant's closure, and the shuttle service's limited availability. Our resort fee is mentioned before completing your reservation to ensure transparency for all our guests. If there's anything we can do to make amends, please don't hesitate to contact our guest services team.Kind regards,Social media support

Hi Qing, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

Hi Julie,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during the check-in process. We understand how frustrating it can be to encounter delays. We apologize for any inconvenience caused by the limited amenities during the off-season. We're delighted you found our rooms spacious and well-equipped with kitchen and cleaning supplies, including a dishwasher and laundry machines. It's wonderful to know that you enjoyed the convenience and comfort of your accommodations. We're also glad to hear that you appreciated our location. Your feedback is invaluable as we continuously strive to improve our guest experience. We hope to welcome you back in the future and provide you with a more seamless and enjoyable stay.Kind regards,Social media support

Hi Miles, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Palace Hotel in the future for another impressive stay.Best Wishes,Social Media Support

Hi Andrew, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

Hi Shalin, Thank you for choosing the Westgate Palace Hotel! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

Hi Trudy, Thank you for bringing these issues to our attention. We apologize for any inconvenience caused by the vending machine and the worn furniture. Your feedback is invaluable, and we'll address these matters promptly to ensure a more comfortable experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.