ฝ่ายต้อนรับ

รีวิว ฮิลตันการ์เด้นอินน์ นานูเอต

3 out of 5

รีวิว

7.8

ดี

คะแนน 10 - ดีเลิศ 404 จาก 1008 รีวิว" "
คะแนน 8 - ดี 308 จาก 1008 รีวิว" "
คะแนน 6 - พอใช้ 141 จาก 1008 รีวิว" "
คะแนน 4 - แย่ 79 จาก 1008 รีวิว" "
คะแนน 2 - แย่มาก 76 จาก 1008 รีวิว" "

8.2/10

ความสะอาด

8.4/10

พนักงานและบริการ

7.4/10

สิ่งอำนวยความสะดวก

8.0/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.6/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

8/10 ดี

Tristian

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The internet was a little difficult to figure out, other than that it was a great time
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Customer Care Team วันที่ 27 มี.ค. 2024
Dear Tristian, Thank you for the positive rating and for providing us feedback about your recent stay at Hilton Garden Inn Nanuet. We value your business and your insights. While we are delighted that you had a great time overall, we apologize that your experience was not as seamless as it should have been. We regret to hear that you had difficulties figuring out our Wi-Fi service. We are committed to continuous improvement and appreciate the opportunity to enhance future guest satisfaction. For future reference, please know that our front desk is always available to assist you promptly, so kindly don't hesitate to contact our team for any issues/concerns. Our team will gladly help you get online as seamlessly as possible. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us. Safe travels!Best,Sean, GM

4/10 แย่

Dionna

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Customer Care Team วันที่ 27 มี.ค. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 ดี

john

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Customer Care Team วันที่ 26 มี.ค. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 แย่มาก

Donna

เดินทางเป็นกลุ่ม
We didnt have a room there
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Customer Care Team วันที่ 27 มี.ค. 2024
Hi Donna, It's unfortunate that we were unable to accommodate your rooming needs on this trip, and we deeply regret the inconvenience that this may have caused you. It is never our intention to have a guest arrive and not have a room available for them, especially if they have made a reservation. Rest assured that we will investigate this matter thoroughly to understand what may have transpired. We appreciate you considering our hotel for your stay in Nanuet, and again, we are genuinely sorry for any distress we might have caused you. However, we request you view this incident in isolation and allow us another opportunity to re-establish credibility by hosting you with our signature hospitality.Best,Sean, GM

2/10 แย่มาก

Ken

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Someone was using radiation guns to try to kill me. Security and probably staff were involved.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Customer Care Team วันที่ 14 มี.ค. 2024
Hi Ken, We are alarmed to hear about the perceived threat to your safety and find your review distressing. Our guests' safety and security are of the utmost importance to us, and we do not take this issue lightly. This is a serious allegation that would require investigation if true. Thank you for bringing this matter to our attention. We can attest that the safety measures in our hotel are robust, and any security-related concerns are thoroughly investigated. Furthermore, we generally receive numerous compliments for our professional, friendly, and helpful staff, and we have never had any issues with our staff being involved in any untoward incident. Please be assured that we are committed to providing a safe and comfortable environment for all our guests. If you have any further concerns or questions, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Best,Sean, GM

10/10 ดีเลิศ

Jeannette, Bloomingburg

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Convenient location to my final destination. Easy on and the major highway.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Customer Care Team วันที่ 6 มี.ค. 2024
Dear Jeannette, Thank you for your recent stay and the perfect 5/5 rating. It was our pleasure to host you, and we are happy to hear that our hotel's location was convenient for you in relation to your intended destination. We see our proximity to the interstate as a plus - it makes it easier for guests to get to and from the property. We also hope your stay at Hilton Garden Inn Nanuet was comfortable and you had easy access to everything you needed. We eagerly await your next visit and hope you experience the same level of satisfaction during your next stay, too. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

Shawn, Westbrook

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Nice place with a Hot Tub, pool and good guest service.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 7 มี.ค. 2024
Dear Shawn, It is always a pleasure to receive positive feedback from our guests in relation to their stays at Hilton Garden Inn Nanuet, and we are delighted to know that you had a positive overall impression of our hotel. We are glad you enjoyed the pool and hot tub, and it's very rewarding to hear that our service was to your satisfaction. At our hotel, we're committed to delivering memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations again. Thank you for choosing us and for awarding us a perfect 5/5 rating. We sincerely appreciate both. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

Nathan

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Shower and bathroom recently updated.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 1 มี.ค. 2024
Dear Nathan, Thank you for choosing Hilton Garden Inn Nanuet for your stay and for awarding us a perfect 5/5 rating. We are pleased to receive feedback from you in relation to your stay with us and are happy to hear that you noticed our recent upgrades and appreciated the renovated shower and bathroom. We aim to provide a superior experience for our guests with our continuous improvements, and we are delighted that this was the case for you. Your satisfaction is what drives us, and we'll continue working hard to deliver exceptional products/services for your comfort and enjoyment. Thank you for staying with us on this journey. We look forward to welcoming you back soon!Best,Sean, GM

8/10 ดี

Angelica

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I didn’t like the breakfast ! It wasn’t free and they all taste old
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 28 ก.พ. 2024
Dear Angelica, Thank you for reviewing your stay at Hilton Garden Inn Nanuet and leaving us a positive rating. We value your business and feedback and hope you had a pleasant and comfortable stay at our hotel. We regret any disappointment with the expectation of a complimentary breakfast service, and we are sorry that our breakfast offering did not particularly appeal to you. We are pleased to offer convenient takeaway meal services at our on-site restaurant and do not advertise complimentary breakfast on our brand website. We will, however, discuss your review with the appropriate team and work on improving the food quality at our on-site restaurant. Rest assured, we are committed to your complete satisfaction and do want all aspects of your stay to be exceptional. We look forward to having the opportunity to welcome you back in the future and hope to exceed your expectations on your next visit. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

John

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 21 ก.พ. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 ดีเลิศ

Margaret, Chicago

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice room. Friendly staff. Good location.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 22 ก.พ. 2024
Thank you for the 5-star review, Margaret. We are so pleased you had a positive experience during your recent stay at Hilton Garden Inn Nanuet. We are happy to hear that you liked the room and the location and appreciated our friendly staff, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

John

เดินทางกับคู่รัก
Great hotel I always try to stay at a Hilton Hotel
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 22 ก.พ. 2024
Hello John, Thank you for your loyalty to Hilton. We value it greatly. We appreciate you choosing Hilton Garden Inn Nanuet for your accommodation on this trip and are pleased to hear that you had a positive impression of our hotel. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you. Safe travels!Best,Sean, GM

2/10 แย่มาก

Alvin

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 21 ก.พ. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 ดีเลิศ

Jamie

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very pleasant stay
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 13 ก.พ. 2024
Thank you for the 5-star review, Jamie! We are so pleased you had a pleasant stay at Hilton Garden Inn Nanuet. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

Robert

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The staff is very polite and attentive
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 13 ก.พ. 2024
Thank you for staying at Hilton Garden Inn Nanuet and taking the time to review us, Robert. We are pleased to know you had a 5-star experience with us, and your endorsement of our staff is gratifying. Our dedicated team is committed to your comfort and satisfaction, and we'll make sure we pass on your compliment to our team members, who we know will be delighted to read your comment. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another positive experience with you at our Nanuet hotel. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

Amanda

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Customer Care Team วันที่ 21 มี.ค. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 ดี

Rebecca

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was decent. Staff was very nice. Beds comfy. Room clean. A little noisy in the hallway and road outside but not too bad.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 5 ก.พ. 2024
Dear Rebecca, Thank you for choosing Hilton Garden Inn Nanuet for your lodging needs on this trip. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. As we are committed to making every possible effort to provide clean, comfortable, and friendly accommodations for our guests, it's great to read your comments about our staff and your room and beds. We do regret the noise disturbance that may have caused you some inconvenience. We understand the importance of providing a peaceful and relaxing atmosphere for our guests and assure you of our continued commitment to emphasize silence in the hotel's indoor public areas, especially during quiet hours, to ensure a comfortable stay for everybody who stays at our hotel. As for the external noise, you can always request our staff for a room change in such cases, and based on availability, we will shift you to another, more peaceful room. For future stays, we can also consider placing you on a quieter side of the hotel building to make your stay as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that the positives of your stay outweighed any downsides, and we look forward to having you back soon and hope to exceed your expectations on your next visit. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

2/10 แย่มาก

Lindsay

ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
This time was terrible the room had an ice bucket in it. Filled with trash and someone’s empty pill bottles.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 31 ม.ค. 2024
Dear Lindsay, it's unfortunate to hear that your recent visit did not meet your expectations. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it is strange that this happened. We sincerely apologize for the oversight and assure you that we will investigate this matter thoroughly to understand what may have transpired. For future reference, if there is ever an issue with your room at check-in, please do not hesitate to contact our front desk, who will be happy to move you to another room, if available, to make your stay as comfortable as possible. Again, it's regrettable that your experience was not up to the quality and standard we usually provide for our guests. However, we hope you will give us another chance down the road, as we are eager to make this right!Best,Sean, GM

10/10 ดีเลิศ

Annamaria

เดินทางกับคู่รัก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 22 ม.ค. 2024
Thank you for the 5 out of 5 rating, Annamaria - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Our team at Hilton Garden Inn Nanuet is committed to making every possible effort to provide you with an exceptional experience each time you choose us. Thank you for staying with us on this journey. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best,Sean, GM

10/10 ดีเลิศ

Jessica

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very nice hotel
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 22 ม.ค. 2024
Thank you for the 5-star review, Jessica! We appreciate you choosing Hilton Garden Inn Nanuet for your stay on this journey and are pleased to hear you had a positive impression of our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another memorable experience with you. Safe travels!Best,Sean, GM

8/10 ดี

Lindsay

ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
Kelly was fantastic and very informative when I checked in. She is wonderful. !
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 22 ม.ค. 2024
Dear Lindsay, We are always pleased to receive feedback from our guests in relation to their stays at Hilton Garden Inn Nanuet, and we are delighted to hear that our staff provided you with exemplary service at check-in. As we pride ourselves on our customer service, this is exactly the kind of feedback we strive to hear from our guests! We'll make sure we pass your kind words along to Kelly, who we know will be very appreciative of your comments. We also hope everything was in order and you had a pleasant and comfortable stay with us. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you back soon and hope to delight you with a 5-star experience on your next stay. Thank you for choosing to stay with us on this journey. Safe travels!Best,Sean, GM

8/10 ดี

Jerrold

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Customer Care Team วันที่ 16 ม.ค. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 พอใช้

Brian

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The curtains were very thin. Lights from the parking lot next door were terrible. When the sun rose all the light came as well. Otherwise a pretty normal hotel experience....not bad
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 30 ธ.ค. 2023
Dear Brian, Thank you for taking the time to review your stay with us. We appreciate it. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize that the curtains didn't work well for you, and we regret the inconvenience caused. Your comfort is our top priority, and we understand how important it is to have a good night's sleep. Please rest assured that we have taken your feedback on board and will work hard to address your concern. We trust that everything else was to your satisfaction, and we hope to have the opportunity to serve you again and provide you with a superior experience during your next trip to the area. Safe travels & happy holidays!Best,John, GM

10/10 ดีเลิศ

David, Choluteca

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 31 ม.ค. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 ดี

Louis

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was dated but clean and comfortable.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 21 ธ.ค. 2023
Dear Louis, Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Nanuet. We appreciate your honest review and are pleased to hear that you had a positive overall experience at our hotel. We are glad that you found our property clean and comfortable, and we hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facility is duly noted, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We do undertake periodic renovations/repairs as part of the hotel's routine upkeep, and we will see what we can do about having some updates to the property soon. We trust that the positives of your visit outweighed any downsides, and we hope to earn your business on future travels so that you can see our continuous improvement. Until then, safe travels!Best,John, GM

8/10 ดี

Cassandra

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Stay was very good very easy checkin the staff was very nice and pleasant. Only thing we were on the top floor and had another room screaming in the hallway around midnight, it didn’t last very long. I Would stay here again
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 21 ธ.ค. 2023
Cassandra, Thank you for taking the time to share your recent experience at Hilton Garden Inn Nanuet. We are pleased to hear that you had a positive overall experience during your stay. We are glad you found our staff pleasant, and it's nice to know you had an easy check-in experience. We also hope you had easy access to everything you needed. We are sorry that some of the other guests were so disruptive. We do ask all guests to respect one another and keep the noise level to a minimum, but unfortunately, not all of our guests abide by all rules. We appreciate you telling us that the noise didn't last very long, and we encourage you to let our front desk know if there is ever any issue with loud guests on future stays. Our staff will be happy to request the concerned guests to keep the noise down or move you to another room to make your stay as comfortable as possible. Despite this, we are thrilled that you enjoyed your time at our hotel and will be back, and we hope to delight you with an even better stay during your next trip to the area. Thank you for your support and understanding. See you again very soon!Best,John, GM

8/10 ดี

JACOB

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 15 ธ.ค. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 ดี

Mohammad

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 13 ธ.ค. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 ดี

Brian

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 30 ธ.ค. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 ดีเลิศ

Terry

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I didn’t like we had to pay for breakfast I was told breakfast was free
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 6 ธ.ค. 2023
Dear Terry, Thank you for choosing to stay at Hilton Garden Inn Nanuet. We appreciate you leaving us a 5-star rating. We hope your stay was relaxing and you had a good night's sleep at our property. Apologies for any miscommunication related to breakfast. Unfortunately, complimentary breakfast is not currently a Hilton Garden Inn brand standard; therefore, breakfast is not offered for free at any Hilton Garden Inn property. We do have an on-site restaurant that serves refrigerator-frozen and microwavable packaged items for guests to prepare with their in-room hospitality center, including microwave and refrigerator. Please know that we don't advertise complimentary breakfast on our brand website. However, there may be other websites out there with incorrect hotel information. Unfortunately, we don't have much control over the contents of third-party sites. Perhaps you could let us know the source of this information so we can investigate. Meanwhile, we have taken note of your concern to share with our team. We trust that everything else was to your satisfaction, and we hope to have the opportunity to serve you again when you return to Nanuet. Until then, safe travels!Best,John, GM

10/10 ดีเลิศ

Janet

เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 19 ธ.ค. 2023
Janet, thank you for leaving us a 5-star rating. Your feedback is greatly appreciated! It was a pleasure to host you at Hilton Garden Inn Nanuet, and we eagerly anticipate your return for another pleasant and positive experience. Enjoy your travels, and see you again very soon!Best,John, GM

10/10 ดีเลิศ

Mark

ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 27 พ.ย. 2023
Thank you for the 5-star review, Mark - it’s truly appreciated! We hope your stay at Hilton Garden Inn Nanuet was comfortable and you had a great time at our hotel. See you soon for another pleasant stay during your next trip to the area. Until then, safe travels!Best,John, GM

10/10 ดีเลิศ

nelson

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 21 พ.ย. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 ดีเลิศ

Mark

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
We arrived and the appearance of the lobby was great. However, our room did not have any coffee cups or glasses. The next morning we realized we didn’t have enough towels and the coffee maker was broken. It was repaired that day but no glass or coffee cups. Front desk was very welcoming
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 23 พ.ย. 2023
Dear Mark, Thank you for choosing to stay at Hilton Garden Inn Nanuet and leaving us a 5-star review. We are glad that you found the front desk welcoming, and it's nice to know that the appearance of the lobby appealed to you. We also hope your stay was relaxing and you had a good night's sleep at our property. Your comments about the coffee cups/glasses, towels, and coffee maker have been duly noted, and we are sorry that our attention to detail left something to be desired in this case - this is very unlike us. While we are happy to hear that the coffee maker was repaired during your stay, we regret that you did not get the glasses or coffee cups you needed. We should have ensured these basic amenities were provided in your room, and we will take steps to make sure such oversights do not occur in the future. Despite this, it's great to know that you had a positive overall impression of your visit, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best,John, GM

10/10 ดีเลิศ

Carlos

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great Hotel, kind staff, very clean. Fitness center was lacking quite a lot. Only had elliptical, bike and treadmill and the stationary bike did not work. Pool and hot tub were great. Elevators did not work during our stay. The room was nice, only issue was poor lighting, all ese was great.
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 21 พ.ย. 2023
Dear Carlos, Thank you for choosing to stay at Hilton Garden Inn Nanuet and leaving us a 5-star review. We are glad that you liked our hotel and the room and found our property clean, and it's nice to know that you enjoyed the pool and hot tub. We also appreciate your kind words for our staff. We do apologize for the aspects of your stay that fell short of your expectations, and we regret any inconvenience caused. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Our fitness center is meant to suffice the needs of a regular traveler, but we have noted your comment about the stationary bike and alerted our maintenance team to your feedback so that they can take immediate action to fix the issue. We also want you to know that our team is working hard to restore elevator service as soon as possible. Regarding the room lighting, please note that, subject to room availability, we are happy to provide a new room if any issues with the room are reported at the time of arrival. We trust that everything else was in order, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best,John, GM

8/10 ดี

david

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Easy smooth transaction friendly staff clean room just what we needed
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 21 พ.ย. 2023
Dear David, It is great to receive feedback from you regarding your visit, and we are pleased to hear that you had an easy, seamless experience during your recent stay at Hilton Garden Inn Nanuet. We are glad that you found the room clean and the staff friendly, and it's nice to read that our accommodation was perfect for your needs. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Thank you for choosing us!Best,John, GM

6/10 พอใช้

Marie

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 18 พ.ย. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 ดีเลิศ

Hugh

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 14 พ.ย. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 ดี

Gary

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 5 ธ.ค. 2023
Dear Gary, Thank you for choosing to stay at Hilton Garden Inn Nanuet and leaving us a positive rating. Your feedback is greatly appreciated. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our services. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Best,John, GM

6/10 พอใช้

Nicole

เดินทางกับคู่รัก
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Our room was never cleaned during our visit. They only clean every other day of your stay. We were ok with making our own beds but we had three days of trash and no fresh towels until our last day. The breakfast was $17 per person so for that price we decided to go out and find food elsewhere. Other than that the place was safe and quiet.
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 8 พ.ย. 2023
Dear Nicole, Thank you for taking the time to post your review. We appreciate you telling us that you found our accommodation safe and quiet. At Hilton Garden Inn Nanuet, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. Sorry to hear that our service policy caused you some inconvenience. In the Americas, most Hilton properties have implemented a flexible housekeeping policy, with full deep cleanings prior to check-in and daily housekeeping services available upon request. Our housekeeping is tailored for your comfort. If you’d like more frequent housekeeping or a replacement of towels, toiletries, linens, etc., simply call the front desk. We do apologize that our food price did not particularly suit you, and we have alerted our team to your comments. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best,John, GM

8/10 ดี

PETER

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 7 พ.ย. 2023
Dear Peter, Thank you for the positive rating. We appreciate it. We hope your stay at Hilton Garden Inn Nanuet was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best,John, GM

6/10 พอใช้

Karim

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด
The pool had too much Chlorox, it stained our swim clothes so much Chlorox that our eyes burned, the room was dirty, they didn't vacuum and they had a lot of spider webs, the breakfast was very ugly and the food was cold and old ($16.5) for eggs and old dad. and two small chorizos. People smoke at the door and smell enters the rooms.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Customer Care Team วันที่ 7 พ.ย. 2023
Dear Karim, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We wish you had alerted us to these issues during your stay, as we could have moved you to another room, if available, to make your stay as comfortable as possible. We will, however, address this with our housekeeping manager and see to it that our standards of cleanliness are maintained at all times. We will also alert our maintenance team to your comments so that they can take immediate action to address the issue you have highlighted with the pool. Furthermore, we will work on improving our breakfast quality and speak with our breakfast attendant about making sure the food is refreshed more frequently to ensure the highest quality possible for our guests. We regret the smell of smoke that caused you some inconvenience. We are a 100% non-smoking property, but unfortunately, not all of our guests abide by our rule, and occasionally, as seems to have happened on this occasion, a guest will smoke in the hotel's indoor public areas. Please rest assured that we do react quickly against guests who violate our no-smoking policy and have cracked down on those smoking inside the hotel in the past; however, it is a very tough battle. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We appreciate both and hope we will have another opportunity to host you more successfully in the future.Best,John, GM

6/10 พอใช้

rivky

เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 21 พ.ย. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 พอใช้

VANESSA

เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 21 พ.ย. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 พอใช้

Ben

เดินทางกับครอบครัว
ชื่นชอบ: ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 1 พ.ย. 2023
Dear Ben, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best,John, GM

10/10 ดีเลิศ

Lorraine

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 1 พ.ย. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 ดีเลิศ

John

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Return customer everything’s great little hair and dirt in the drain of the shower. Nothing I couldn’t get around.
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 31 ต.ค. 2023
Dear John, Many thanks for the stellar review. We really appreciate your continued patronage. We hope your stay at Hilton Garden Inn Nanuet was relaxing and you had easy access to everything you needed. We do apologize for the issue you describe with the shower drain and deeply regret this accidental oversight. We will address this with our housekeeping team and see to it that our staff does a better job of cleaning the showers moving forward. We trust that everything else was in order, and we look forward to having you back soon and hope to make the next stay just perfect for you.Best,John, GM

10/10 ดีเลิศ

HARRY

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 31 ต.ค. 2023
Dear Harry, Thank you for the positive rating. We appreciate it. We hope your stay at Hilton Garden Inn Nanuet was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best,John, GM

10/10 ดีเลิศ

Patrick

The staff at the HGI was nice, but it could not mask the deterioration of the area around the hotel and the broken elevator and pool. HGI is doing its best in a challenging environment and we applaud them for that.
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 31 ต.ค. 2023
Dear Patrick, Thank you for choosing to stay at Hilton Garden Inn Nanuet on this trip. We appreciate the positive rating and your kind words for our staff. We do apologize for the aspects of your visit that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Our maintenance team has been alerted to your comments so that they can take immediate action to address the issues you have highlighted with the elevator and pool. Unfortunately, we don't have much control over the upkeep of the surrounding area and work on our property instead to the best to our ability to make sure every guest feels comfortable, safe, and happy inside our hotel. We do value your understanding in this matter, and thank you for recognizing our efforts in this challenging environment. We trust that the positives of your visit outweighed any downsides, and we hope to see you again when you return to Nanuet.Best,John, GM

10/10 ดีเลิศ

Yehoshua

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very good 👍
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Customer Care Team วันที่ 26 ต.ค. 2023
Dear Yehoshua, Thank you for the positive rating. We appreciate it. We hope your stay at Hilton Garden Inn Nanuet was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best,John, GM