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Reviews of Hotel Portmeirion & Castell Deudraeth

4 out of 5
Hotel Portmeirion & Castell Deudraeth
Minffordd, Penrhyndeudraeth, Wales

Reviews

9.6

Exceptional

Rating 10 - Excellent. 429 out of 550 reviews" "
Rating 8 - Good. 94 out of 550 reviews" "
Rating 6 - Okay. 18 out of 550 reviews" "
Rating 4 - Poor. 7 out of 550 reviews" "
Rating 2 - Terrible. 2 out of 550 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stop was really good overall. The breakfast was fantastic. We were in room 3 at the rear of the Castle over looking the kitchen/ staff area and they were very vocal in the morning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Despina, Abingdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with spectacular views. Fine dinning and friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous short break at Castle Deudraeth. Rooms really spacious and clean. Service was excellent from every member of staff. Food was also very good.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to departure everything was prefect. All the staff, the room, the facilities and the location could not be bettered. We had room 1 in the castle which was massive and had everything we wanted. The restaurant was excellent and breakfast was superb. Everything was made even better by being part of the magical Portmeirion village, I cannot recommend staying here enough. Anyone who wants that special treat should consider staying here.
Stayed 2 nights in Mar 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Worth the visit, but not the sleep!!
Great experience to visit Port Meirion. We had a 2 night stay in one of the village apartments and it was terrible, but that was properly just unlocking for us get a room with basically no curtains and a street lamp directly outside. The returns were great and the grounds are amazing.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Castell suite, overall good.
We stayed one night in a suite at the Castell. Suite was good, spacious, separate lounge area, lovely bathroom (incl bathrobes, slipperettes, towels, but no face cloths), small kitchen but only basically equipped, with only cups/mugs/glasses, lovely bed, but very average pillows, warm throughout (incl an electrical fire in lounge), dinner good in lovely restaurant/conservatory, but a little lacking atmosphere (perhaps some nice background music would be nice), very good breakfast, wide range of items to order, all staff very good, ample parking at the Castell, but central car park on a separate site if using the hotel and other accommodations. There are shuttle buggies to transport you around the site, which was efficiently run, with friendly drivers. Overall, I think we would have enjoyed being in the waterside hotel rather than in the castell half a mile up the hill. We had a snack lunch at the hotel in one of the small lounge areas, which was nice with lovely views over the estuary, but we didn't see the rooms. Overall, our stay was expensive, but it is obvious that the castell, hotel and village need a lot of money for upkeep to the good standard presented. A visit to Portmeirion is a nice experience, which we recommend.
Castell
Castell
Waterside
View from hotel lounge
Stayed 1 night in Jan 2024

10/10 Excellent

Fiona

Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

4/10 Poor

Janet

Stayed 1 night in Dec 2023

10/10 Excellent

Thi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and staff absolutely friendly and helpful. Food out of this world. Definitely be coming back
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Wish we could have stayed much longer!
Stayed 1 night in Nov 2023
Response from Gareth Jones on 28 Nov 2023
Thank you so much for taking the time to leave us a review of your stay with us in Village.Its wonderful to receive such positive feedback and we look forward to welcoming you back to Portmeirion in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not so good
My girlfriends birthday and she adores the hotel. I called forward to order some chocolates to be put in the room with a little note saying “Happy birthday from me”, when we got there they were just put on the side with no note saying who they were from nothing. I paid over the odd for them too so not happy with that, did the same a few years ago and it was perfect for half the price.
Stayed 1 night in Nov 2023

10/10 Excellent

alison ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gareth Jones on 13 Nov 2023
Thank you so much for taking the time to review your stay with us at.We are delighted that you enjoyed your stay with us in the Village and look forward to welcoming you back in the near future.

10/10 Excellent

Mavoureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castell Deudraeth
fantastic place to stay, good food and great staff
Stayed 3 nights in Oct 2023

6/10 Okay

Priscilla

Travelled with family
Liked: Staff & service
For the price paid for this property there were many disappointments. The bedroom was very crowded with an incredibly crazy mix of old garage sale or thrift store looking pieces. There was barely room to lay a suitcase down with knocking into the strange 1970's lookibg glass and black wood open TV stand. The public rooms had considerably more charm and were in better condition. The dinner at the restaurant was quite a remarkable production, but be warned very very pricey, well well over 100 pounds. The view and surrounding grounds were beautiful but more than one day is needed to explore as the drive up to this establishment is lengthy.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely surprise on our journey through Wales. We wish to return.
Stayed 1 night in Sep 2023
Response from Gareth Jones on 13 Oct 2023
Thank you so much for the amazing score you have left.We are all delighted that you enjoyed your stay with us at Portmeirion and we look forward to welcoming you back to the Village in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gareth Jones on 12 Oct 2023
Thank you for leaving a review of your recent stay with usWe are delighted that you enjoyed your time here at Portmeirion

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and beautiful
Wonderful village rooms in such a unique and beautiful setting! We had a suite which had everything you could possibly want in it from top end toiletries, to an iron and board and even a separate little room with kettle and lots of provisions for hot drinks.It was absolutely immaculate, as were all the grounds in the village itself.Loved our stay it was just perfect in every way!
Stayed 1 night in Oct 2023
Response from Gareth Jones on 9 Oct 2023
Thank you so much for sharing your experience with us. We are delighted that you enjoyed your stay with us in the Village and we do hope we will have the pleasure of welcoming you back in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Place
Lovely and special place. Deudraeth Castell was very comfortable. Staff were welcoming and friendly. Food excellent at both the Castle and Portmeirion Hotels. Will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Gareth Jones on 30 Sep 2023
Thank you so much for taking the time to review your recent stay with us at Castell Deudraeth. We do hope we will have the pleasure of welcoming you back to Portmeirion in the near future

10/10 Excellent

Shabneez

Travelled with family
Stayed 2 nights in Sep 2023
Response from Gareth Jones on 2 Oct 2023
Thank you so much for taking the time to leave us a high score for your stay at Portmeirion - it's much appreciated

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Gareth Jones on 2 Oct 2023
Thank you for taking the time to leave us a review

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Gareth Jones on 2 Oct 2023
Thank you so much for taking the time to leave us a high score for your stay at Portmeirion - it's much appreciated

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay...
My wife has always wanted to stay here, its her favorite place in wales and we wasn't disappointed. Our experience from the moment we arrived right through till the moment we left was first class. The accommodation far exceeded our expectations, we will definitely be staying there again...
Stayed 1 night in Sep 2023
Response from Gareth Jones on 30 Sep 2023
Thank you so much for sharing your experience with usWe hope to see you again soon!

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine except the booking confirmation which didn't actually specify where we would stay. I wanted to stay in the Portmeirion hotel, but the booking response cleverly avoided giving any detail until I arrived.
Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
It was a brilliant stay and location was awesome. Only one disappointment and that was certain breakast foods not available. But overall fantastic stay and will definitely visit again.
Stayed 1 night in Sep 2023
Response from Gareth Jones on 2 Oct 2023
We are so grateful for your kind words. Thank you for sharing your experience with us!

8/10 Good

Susan

Travelled with partner
Liked: Amenities
Beautiful hotel, but a bit pricey
Stayed 2 nights in Sep 2023
Response from Gareth Jones on 3 Oct 2023
Thanks for sharing your rating with us

10/10 Excellent

michael

Stayed 3 nights in Sep 2023
Response from Gareth Jones on 2 Oct 2023
Thank you for taking the time to leave us a review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent time celebrating my 70th birthday. The surrounding were superb with friendly and welcoming staff making our stay so good. We started out for a walk around only getting as far as the pool area with the excellent weather leaving no option but to make it our location for the afternoon. It was evening after a delicious meal that we continued our exploration around the village. Although the room was a little small the service was friendly, efficient and nothing was too much trouble. This and our walks around the village woodland and coastal path will make us come again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 3 night stay.
Staff were polite and helpful throughout our stay. Room was clean and spacious with tea and coffee making facilities. There was also the option of purchasing the odd cheeky bottle of wine. Castell Deudraeth is just a short walk from the village itself, where there is also a heated pool opposite the Portmeirion Hotel which Castell guests can use. Whilst it's great to walk around the village during the day, I would recommend a walk at dusk, once the daytime tourists have left. Watch out for the rabbits as they tend to come out at that time. We opted to eat at Castell Deudraeth 2 of the 3 nights and the food was excellent. Service was quick without feeling rushed and the quality was well worth it. If you plan to use it as a base once you have finished exploring Portmeirion itself, it's about 15 mins from Harlech and 30 mins from Caernarfon.
Stayed 3 nights in Aug 2023
Response from Gareth Jones on 9 Oct 2023
Thank you so much for taking the time to review your stay with us.We do hope to welcome you back to Portmeirion in the near future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic thought it would be but exceeded all expectations
Stayed 1 night in Aug 2023
Response from Gareth Jones on 2 Oct 2023
We are so grateful for your kind words and 5-star rating!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel with lovely views
excellent service . excellent food. an all round good experience
Stayed 2 nights in Jul 2023

8/10 Good

lane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I ate at both properties and the food looked beautiful but the taste was lacking. I am not sure who supples the vegetables to the 2 properties...but, the vegetable dishes with the carrots, mushroom, and potatoes were tasteless, though artfully prepared by the chef. Nonetheless, the properties were beautiful and the architecture was very ingenious and artistically pleasing.
Stayed 1 night in Aug 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was ‘spot on’! Totally unique in character and exceeded expectations
Stayed 1 night in Aug 2023

10/10 Excellent

Mick

Liked: Cleanliness, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jul 2023

10/10 Excellent

Greg

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We loved it!
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Views, food and staff were incredible!
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Portmeirion is a very tranquil place and unique place to visit. Easy to walk around the village
Stayed 1 night in Jun 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing place to stay. Staff were across the board friendly and helpful. Food superb. Even had a card left on our table for our anniversary
Stayed 2 nights in Jul 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Portmeirion is a whacky wonderful beautiful resort with extremely helpful, fun staff, and glorious views everywhere.
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for a unique weekend. Great staff team and fantastic location.
Stayed 3 nights in Jun 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great retreat a shame all the facilities shut at 5 and restraint choice very limited
Stayed 2 nights in Jun 2023

10/10 Excellent

Penella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and easy walk into the village which was also beautiful!
Stayed 2 nights in Jun 2023

8/10 Good

Crispin

Stayed 2 nights in Jun 2023

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023