We are sorry for the experience that you in our property. We try our best to make sure each and every one of our guest has a good experience with us and we are sorry that was not the case.
The staff was wonderful and very welcoming. Our room was very clean, the pool was great and quiet. The staff was extremely helpful and friendly. I would definitely stay here again!
Sarah
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk วันที่ 27 มี.ค. 2024
We are glad to hear that you had a great experience in terms of the staff and the overall cleanliness of the hotel. We strive to have our staff trained and adhere to the highest standards and we are glad that did not go unnoticed. We look forward to having you stay with us again.
We loved our stay. We felt safe and at home the whole time.
Amelia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก sowmya วันที่ 26 มี.ค. 2024
Thank you for the feedback, We're absolutely thrilled to hear that you loved your stay with us! Creating a safe and welcoming environment where guests feel at home is our top priority, so it's fantastic to know that we were able to provide that for you. welcome you back again soon! Safe travels until then!
It was our fist time in Boston and I could said that this staying was great.
Service excellent and very clean.
Love it. Mostly liked it I would booked our next travel here.
Karina
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก sowmya วันที่ 26 มี.ค. 2024
Thank you for the feedback ,And Thank you so much for your kind words! We're thrilled to hear that your first experience in Boston was a great one. Providing excellent service and maintaining a clean environment are top priorities for us, and we're delighted that you loved it. We can't wait to welcome you back for your next travel adventure.
Excellent experience. Staff were friendly and attentive to everything. Rooms were clean and the kids loved the pool!
Nerissa
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 24 มี.ค. 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience during your stay with us. Our team takes great pride in providing friendly and attentive service, and it's fantastic to hear that they made your stay memorable. We're also glad to hear that you enjoyed our clean rooms and that the kids had a great time in the pool! We look forward to welcoming you back for another fantastic stay in the future!
Thank you for your feedback! We appreciate your kind words about our hotel. We understand that traffic can be a challenge as it was built over the highway, and we apologize for any inconvenience it may have caused during your stay. Please know that we continuously strive to provide the best possible experience for our guests, and we'll do our best to address any issues to make your next stay even more enjoyable. We hope to welcome you back soon!
We are happy to hear that you stay with us went well and that would could provide you with the good proximity to your son's home. We hope that you will stay with us again if you find yourself in the area.
2/10 แย่มาก
L
เดินทางกับครอบครัวและเด็กเล็ก
20 มี.ค. 2024
Very loud noises due to its proximity to the highways. Funny smell from heaters/fans. Otherwise ok.
L
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk วันที่ 20 มี.ค. 2024
I am sorry for the issue that you had with the noise in relation to the highway along with the smell the AC unit seemed to be making. I have informed the management team so that we can look into these issues to come up with the best solutions. We appreciate you taking the time to let us know and hope that you will stay with us again if you are in the area.
We were impressed with this property. It was clean, quiet, safe and convenient. I made this booking for two rooms and we were assigned adjoining rooms which was very convenient. Staff were helpful and courteous. A very good experience.
Dalia
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk วันที่ 20 มี.ค. 2024
Thank you for letting us know how you stay went Dalia. We train our staff to always hold customer service to the highest standards when it comes to out guests. We are happy to hear that work did not go unnoticed. We hope to have you stay with us again if your find yourself in the area.
The stay was great but the hotel is on main highway causing lots of traffic noise. The highway literally goes underneath the hotel. Lovely staff and great parking
simranpreet
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 19 มี.ค. 2024
Thank you for your feedback, and we're delighted to hear that you had a great stay overall. We understand that the traffic noise from the nearby highway may have been a disturbance during your time with us. Please accept our apologies for any inconvenience caused by this aspect of our location.
Property had everything we needed and nothing more!! 😀
Rebecca
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก front desk วันที่ 19 มี.ค. 2024
Thank you for your feedback! We're delighted to hear that our property provided everything you needed for your stay. , We appreciate your input and hope to welcome you back soon!
Tried to get my refund as I couldn’t get in due to a delayed / cancelled flight
Rorenda
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk วันที่ 18 มี.ค. 2024
We are sorry for the issue with your cancellation Rorenda. We try our best with any given situation to ensure guest satisfaction when the situation arises. In regards to cancellation and the fees associated with reservations it is hard to work around given the policies in place. We are sorry that would not do more to turn this situation around for you for the better.
2nd time visiting this hotel - excellent service and if we are in Boston again we will stay here! Pool is nice size and quiet.
Vanessa
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 19 มี.ค. 2024
Thank you so much for your kind words and for choosing to stay with us again! We're thrilled to hear that you enjoyed our excellent service and that you found our pool to be a relaxing retreat during your stay. It's wonderful to know that we've left such a positive impression on you, and we would be honored to welcome you back whenever your travels bring you to Boston again. We can't wait to host you again!
We are sorry to hear about your experience with us. We wish we could have done more while you were still with us to turn your stay around for the better. We hope that you will give us another chance if you are in the area.
Thank you for your feedback! We're thrilled to hear that you had a great stay. If you ever find yourself in need of accommodations again, we'd be delighted to welcome you back. Safe travels!
Unfortunately I was given a noisy room over the traffic.
Frances
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก sowmya วันที่ 15 มี.ค. 2024
We apologize for the inconvenience you experienced with the noisy room overlooking the traffic. Your comfort is important to us, and we regret that we fell short of your expectations in this regard. Please rest assured that we'll address this issue to ensure a better experience for you and our future guests.
4/10 แย่
Tuna
13 มี.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Tuna
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Desk วันที่ 14 มี.ค. 2024
We are sorry to hear about your experience with us, we hoped we could have done more to while you were with us to help turn your stay around. We hope you will give us a chance to change your mind if you find yourself in the area again.
My second time staying here and very clean and very friendly staff all around in every department. Front desk, house keeping and the restaurant/pub.
KIMBERLY
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก sowmya วันที่ 13 มี.ค. 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your second stay with us. Our team works hard to ensure that every aspect of your visit is top-notch, from the cleanliness of our rooms to the friendliness of our staff. We truly appreciate your feedback and hope to welcome you back for many more enjoyable stays in the future. Safe travels!
I love my stay in this hotel. Staffs are polite and the hotel is clean…
👍👍👍
Nicole
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก sowmya วันที่ 13 มี.ค. 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our polite staff and clean facilities. We strive to provide a comfortable and welcoming experience for all our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again soon. Safe travels!
10/10 ดีเลิศ
Christy, Fairport
8 มี.ค. 2024
Christy
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 28 มี.ค. 2024
Thank you Christy for the review, We are glad to hear you enjoyed your stay. We hope to see you again soon and have an amazing day!
Thank you for your kind words! We're delighted that you enjoyed your stay with us. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to hosting you again in the future!
We are sorry for the bad experience you had at our property. We strive for the highest standards in our hotel and it seems as if we dropped the ball. We appreciate you taking the time to tell us and we hope you will reconsider and book with us again.
10/10 ดีเลิศ
Tamara
28 ก.พ. 2024
Tamara
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 20 มี.ค. 2024
We appreciate your feedback! It brings us joy to learn that your stay was enjoyable and that our property lived up to your expectations.
10/10 ดีเลิศ
Mykyta, Brighton
28 ก.พ. 2024
Mykyta
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 29 ก.พ. 2024
Thank you for the kind review Mykyta. We appreciate you taking the time to give us some feedback, we strive for the highest standards and it nice that did not go unnoticed. We hope to have you stay with us again if you are ever in the area.
8/10 ดี
Amanda
27 ก.พ. 2024
Amanda
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 20 มี.ค. 2024
Thank you for sharing your feedback! We're thrilled to hear that you had a great stay with us and that our property lived up to your expectations.
Thank you for the positive review Melissa, we appreciate you taking the time to give us your feedback. We strive for the highest standards in the hotel and we are glad that that did not go unnoticed. We hope you will book with us again if you find yourself in the area.
Everything was very good, the staff was very friendly. It was a bit noisy because we were on the side of the highway but other than this I enjoyed my stay here.
Karen
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 24 ก.พ. 2024
Thank you for the positive review Karen, we appreciate you taking the the time to give us feedback. We try to make sure that all our staff is trained to make the guest's experience with us as comfortable as possible and we are glad we could provide that for you. We hope to have you stay with us again if you are in the area.
My wife and daughter stayed in this hotel, I didn't . But they are happy with the stay. That's all what I know.
Pavel
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 23 ก.พ. 2024
That is great to hear Pavel, we like to create a comfortable and pleasant experience for all of our guest and we are glad we could achieve that for them. If you or your family find yourself in the area again we would be happy to have you stay with us again.
Thank you for the review Eileen. We appreciate any feedback we can get from our guests and we hope you will stay with again if you find yourself in the area.
The property itself was quite nice. I recommend prepaying for parking in the lot and breakfast when booking as it is much more convenient. While outside, we did see a few rats in the area of the hotel - none inside, but outside, they were present.
carrie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 23 ก.พ. 2024
Thank you for your feedback Carrie. I see that you had a overall positive stay and we love to hear it. I will be sure to pass on you concerns for pest control to management so we can ensure that this is isolated incident. We hope you will stay with us again in the future.
6/10 พอใช้
RITA, MIDDLE VILLAGE
21 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
RITA
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 23 ก.พ. 2024
We appreciate the feedback you have given us Rita. We see that we could have done more to make you experience better and we are sorry that we didn't do that while you were staying with us. We hope you will give us another chance if you find yourself in the area again.
10/10 ดีเลิศ
Kelly
20 ก.พ. 2024
Kelly
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 20 มี.ค. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that our property met your expectations.
We are glad to hear that you have a good experience with us John. We strive for high standards in the hotel and are happy to hear they did not go unnoticed. We would be happy to have you back again if you are in the area.
A lil noisy from the highway but no complaints at all.
Kendra
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 20 ก.พ. 2024
Thank you for the review Kendra. We appreciate the feedback and will be sure to keep that in the mind for the future. We hope to see you again of you fin yourself in the area.
I want to apologize for any negative interaction that you had with the staff during your stay. I have taken the feedback that you have given us back to management to ensure that this is an isolated incident. Our staff know how important it is to be respectful to all guests from the moment they arrive till they depart. I am sorry again that this was not the case when you stayed with is. We hope you will give us another chance if you find yourself in the area again.
Thank you for the kind review Stephen. We strive for the highest standards when it comes to our hotel and we appreciate feedback that reflects thats. We love having fury friends in the hotel so we hope to see you and your pet again if you find yourself in the area again.
We had a nice room, small but very clean. Not fancy but it was affordable and convenient. Being next to the highway it was noisy, but for a one night stay it worked for us. Another chair would have been nice. There was a pub and a breakfast shop across the street so we never used our car. The front desk people were friendly and helpful.
Linda
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 17 ก.พ. 2024
Thank you for the feedback Linda. We appreciate you taking the time to give us you some good suggestion to improve our property. I have taken your feedback to management to look into making those changes possible. We hope to have you stay with us again.
Everything was great for the price - far exceeded expectation.
Atsuhiko
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Siri วันที่ 15 ก.พ. 2024
Thank you so much for your wonderful review.We're thrilled to hear that your stay exceeded expectations. We look forward to welcoming you back on your next visit!
8/10 ดี
Susan
15 ก.พ. 2024
Susan
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front desk วันที่ 20 มี.ค. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that our property met your expectations.
6/10 พอใช้
John
13 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
Room was fine, bed was quite comfortable. However, worst shower I’ve ever experienced: controls awkward and water temp maxed out at tepid. Traffic noise notable and walls thin between rooms. Will not return to this property.
John
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Desk วันที่ 14 ก.พ. 2024
We appreciate your feedback and apologize for the inconveniences you faced.f you have further concerns, please feel free to reach out directly. Thank you for bringing this to our attention."
Very nice, modern and updated rooms, beautiful view of the city. Big room size also!
Alexandra
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Siri วันที่ 11 ก.พ. 2024
Thank you so much for your kind words! We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to the pleasure of hosting you again in the future.