Dear Paul, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Please don't hesitate to reach out to us at the hotel for any further queries. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Julie Knight, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Alexandra, Thank you for your recent review of our hotel and for sharing your feedback. We are glad you were pleased with the staff for the air conditioner being turned on before you arrived. However, we are sorry you feel unsafe with the people milling around the property. Our top priority is our guests and employees' safety and security, and we work closely with the local police department to keep our guests safe and secure during their stay. We also don't encourage illegal activities within our premises, so we appreciate you bringing this concern to our attention. We are very sorry this occurred during your stay, and we hope these isolated issues will prevent you from returning.Sincerely,Hotel Management

Dear Roberta, Thank you for being our guest. It is great to know you enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments are shared with the entire team. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

Dear Kathy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your feedback is shared with our team to review and correct the missed areas. Please give us another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jack, We appreciate your feedback and apologize for the inconvenience caused by the noise disturbance and breakfast confusion. Rest assured that we will take the necessary steps to improve our services and provide better experiences. If there is anything else we can assist you with, please don't hesitate to let us know.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience and the mix-up with your room reservation. Regrettably, the accessible room with a roll-in shower was unavailable as requested. We also apologize for the issues with the cleanliness of the carpets and desk chairs and the limited availability of towels. We understand your disappointment and frustration. We will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Kimberly, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jessica, Thank you for reviewing your recent visit to Extended Stay America. We are glad you enjoyed a relaxing getaway. We look forward to your next visit soon.Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Sara, thank you for choosing us. We are sorry about the issues you experienced during your stay, but we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We assure you that we are working to correct these concerns and hope you will stay with us again the next time you are in the city.Sincerely,Hotel Management

Dear La Shawne, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Jake, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit Oyster PointSincerely,Hotel Management

Dear Guest, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

Dear Marshall, thank you for your feedback. Our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management

Dear Amanda, thank you for staying with us. We are sorry for the inconvenience you faced on arrival. A clean, fresh suite is our top priority, and we work with the staff to ensure this is an isolated issue. Also, we are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management

Dear Maria, we are sorry for your experience. We are looking into the matter to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management

Dear Micheala, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management

Dear Corrine, thank you for taking the time to tell us about your visit. It's a disappointment to know this was not your experience. However, we appreciate you bringing this to our attention and we have informed the housekeeping and maintenance team to look into it. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management

Deanna, thank you for bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

Vishal, thank you for sharing your review. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. We have shared your concerns with our pest control provider and housekeeping team to address them. We also want to apologize for not providing you with accommodations within an acceptable time frame. We will share your comments with our front desk team to ensure a better outcome going forward. Having said that, we completely understand your frustration and the inconvenience you faced. We hope you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management

Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back!  Sincerely, Hotel Management