Perfect location to explore New York with easy access to major subway hub at Grand Central. The hotel lobby is pretty anonymous so don’t expect a welcome on arrival. Rooms are a good size and clean. Beds are very soft but after a good day walking around Manhattan, insomnia wasn’t an issue. Persching Square under the bridge is a great spot for breakfast to set you up for the day. I’d certainly recommend the hotel to others visiting NY.
There was a mixup with the valet and my car was not ready when it was supposed to be. Due to the inconvenience I was told the fee would be waived. My card was charged, and although I called multiple times and escalated to management, nobody there returned my call. Not the experience you want. I will not return.
I've stayed at many Hyatt's before but the one in the city was by far the worst. Only staff that was actually nice and helpful was Rosa at the front desk. Every other person was far from useful. The TV and the phone in the room wasn't working during my entire stay. It took them two days to finally inform me that they would change my room. I felt it was a hassle to transfer to the same type of room, especially since I only stayed there for 4 nights, so I declined the offer and stayed in the run-down room I originally got. I would expect for a well-known hotel like the Hyatt to at least try upgrading my new room so that I may take time out of my trip and move to a different room but that unfortunately did not happen. Also, the cleaning ladies were coming and knocking super early on my door and opening it almost every morning? I was a bit caught off guard on the fact that they abruptly just open people's hotel doors like that. Overall, my stay was overpriced for the service and experience I got. Not worth it at all and would definitely not be staying at the grand central location again.
The convenience, but one elevator button for 10 elevators was wierd.
Also when I attempted to change my reservation dates it was most costly to reduce the number of nights than to keep the original reservation. HUH?
My stay at the Hyatt Grand Central was fantastic. The staff was friendly and accommodating, adding to the overall pleasant experience. Additionally, the hotel's decor was elegant and inviting, complementing the clean and comfortable rooms. With its convenient location near subways and Times Square, this hotel is a top choice for travelers visiting the city. Highly recommended for a memorable stay.
Trey Alexander
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 26 มี.ค. 2024
Thank you for sharing your experience! We hope to see you again soon!
We went in for three days so that we could see a show. The hiotel is attached to Grand Central Station which makes getting around town really easy. We love the Pershing Square Cafe which is right across from the station so that is really great. We enjohyed our time there.
Robert
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 26 มี.ค. 2024
Thank you for sharing your experience! We hope to see you again soon!
Thank you for sharing your experience. We hope to see you again one day!
6/10 พอใช้
Daniel E
17 มี.ค. 2024
Daniel E
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 26 มี.ค. 2024
Thank you for your rating!
10/10 ดีเลิศ
Yaxkin
เดินทางกับครอบครัว
17 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Excellent
Yaxkin
เข้าพัก 10 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 18 มี.ค. 2024
Thank you for your rating!
6/10 พอใช้
Joseph
17 มี.ค. 2024
ไม่ชื่นชอบ: ความสะอาด
I called ahead of time to see where parking was and the person stated to just park in the front and let valet take the car. I was not told that parking would be $100 a day. There was an event the day I check out preventing me from using valet to get my car so I had to walk 10 blocks to get it.
Joseph
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 18 มี.ค. 2024
We appreciate your feedback, and will work on improving this in the future!
Location is perfect! You can get the subway or any train without going outside! Also great shopping and dining options connected directly to the hotel. Staff is wonderful, friendly and helpful. Coffee maker not standard in your room but just ask and they’ll bring one to you. ❤️👍
Barbara
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 18 มี.ค. 2024
Thank you for sharing your experience. We hope to see you again one day!
the manager on staff was courteous and accommodating. Check in was quick and seamless at 3pm. From the doorman to valet it was a great experience the junior suite room was spacious and comfortable. The vicinity was great because in walking distance everything was at your leisure. Will be returning.
Sean
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 18 มี.ค. 2024
Thank you for sharing your experience. We hope to see you again one day!
Room was dirty, dusty and didn't even have proper bedding
Ariana
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 18 มี.ค. 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.
Please note when booking this property that there is also a resort fee of approx. $45USD a night, which at the hotel is later worded to you as a complementary $15 credit per day (this credit being not complementary as its your own money). The location is convenient as you are able to walk to many of the local tourist attractions. The WIFI is good in the lobby and hallways, but be prepared to have none in your room as the signal goes down to 1-2 bars, and disconnects very frequently. Unfortunately, this big problem is something the hotel was unable to solve. This makes travelling from another country much more difficult as you will have to make sure you have a good data roaming plan, so be prepared to use it.
Brandon
การตอบกลับจาก Anette วันที่ 13 มี.ค. 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.
Check in late was ok and fast. Rooms big, clean, nice. Many elevators, so no wait.
There is an xtra charge for “destination fee” of $39.99, per room per day, mentioned when you book, but charged on checkout.
The only negative issue was hearing the housekeeping staff conversations in a very loud voice, from our room.
Carlos
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Anette วันที่ 13 มี.ค. 2024
Thank you for sharing your experience. We hope to see you again one day!