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Reviews of Hotel Vista Express Morelia By Arriva Hospitality Group

2 out of 5
Hotel Vista Express Morelia By Arriva Hospitality Group
Calle Aquiles Serdan 647, Morelia, MICH

Reviews

7.8

Good

Rating 10 - Excellent. 167 out of 443 reviews" "
Rating 8 - Good. 140 out of 443 reviews" "
Rating 6 - Okay. 74 out of 443 reviews" "
Rating 4 - Poor. 34 out of 443 reviews" "
Rating 2 - Terrible. 28 out of 443 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly

Disliked: Property conditions & facilities
Roomy a bit grimy. Found hair around the bed and on bedsheets..didnt look like photos online..no air conditioning
Stayed 1 night in Apr 2024
Response from Victor M. Sánchez on 17 Apr 2024
Agradecemos mucho sus comentarios. Permítanos extenderle nuestras sinceras disculpas por su reporte sobre nuestro servicio, hemos puesto su reseña en minuta de nuestra reunión operativa, medidas correctivas serán tomadas en base a sus observaciones. Le reafirmo nuestras disculpas, quedando enteramente a sus órdenesCordialmente,Victor M. SánchezGerente General Vista Express Morelia

8/10 Good

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have their own parking lot and it’s was affordable, close to the cathedral and safe to walk
Stayed 1 night in Apr 2024
Response from Victor M. Sánchez on 13 Apr 2024
Agradecemos sus comentarios. Permítanos extenderle nuestras disculpas por su reporte sobre nuestro estacionamiento, Actualmente contamos con apoyo de un estacionamiento alterno y poder cubrir la demanda de puestos cuando son requeridos, nuestro servicio de estacionamiento al estar sujeto a disponibilidad puede en ocasiones rebasar su capacidad. El Estacionamiento Villalongin nos apoya y el costo es de 130.00 por auto que pernocte. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad.Cordialmente,Víctor M. SánchezGerente GeneralVista Express Morelia

8/10 Good

Ashley

Stayed 1 night in Feb 2024
Response from Victor M. Sánchez on 28 Mar 2024
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle de nuevo en su próxima visita a Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Victor M. Sánchez on 22 Feb 2024
Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le extendemos nuestras sinceras disculpas por no haber cubierto enteramente sus expectativas, su reseña ha sido compartida entre el equipo de operaciones del hotel, para tomar acciones sobres sus observaciones. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir este incidente.Estamos a sus órdenes.Víctor M. SánchezGerente GeneralVista Express Morelia

8/10 Good

Yadira

Stayed 23 nights in Dec 2023
Response from Victor M. Sánchez on 10 Jan 2024
Gracias por sus comentarios; estamos a sus órdenes en Vista Express Morelia.CordialmenteVíctor M. SánchezGerente General

10/10 Excellent

Alejandra

Stayed 2 nights in Dec 2023
Response from Victor M. Sánchez on 11 Jan 2024
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Maria Elena

Stayed 2 nights in Dec 2023
Response from Victor M. Sánchez on 5 Jan 2024
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular
It is a normal not impressive room. Could be better.
Stayed 1 night in Nov 2023
Response from Victor M. Sánchez on 8 Nov 2023
Thank you for your comments, we do appreciate it. We would like to extend an apology for the inconvenience mentioned on your review, we will take measure in order to improve our service according of your observations. We hope to see you in the near future on your next visit to our beautiful city of Morelia.Victor M. SánchezGerente GeneralVista Express Morelia

2/10 Terrible

Emmanuel

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
the rooms are extremely small, walls paper thin, and no AC
Stayed 2 nights in Oct 2023
Response from Victor M. Sánchez on 2 Nov 2023
Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le extendemos nuestras sinceras disculpas por no haber cubierto enteramente sus expectativas, su reseña ha sido compartida entre el equipo de operaciones del hotel, para tomar acciones sobres sus observaciones. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir este incidente.Estamos a sus órdenes.Víctor M. SánchezGerente GeneralVista Express Morelia

6/10 Okay

Suzett

Travelled with group
Liked: Staff & service
Disliked: Amenities
We had a really hard time sleeping due to all the noise. We could hear everything even other guests alarms go off. Other then that it was an average hotel
Response from Victor Sánchez on 11 Oct 2023
Thank you for your comments, we do appreciate it. We would like to extend an apology for the inconvenience mentioned on your review, we will take measure in order to improve our service according of your observations. We hope to see you in the near future on your next visit to our beautiful city of Morelia.Victor M. SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Stephen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Check in was very quick and easy. Parking was easy which is unusual for Morelia. Small but clean room. Great for the price paid.
Stayed 1 night in Sep 2023
Response from Victor Sánchez on 8 Sep 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Victor Sánchez on 3 Sep 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple
It's a great place. FYI the rooms doens have HVAC so you gotta open the window but it's nice and cool so you're ok just the street noise. I stayed on the 4th floor beautiful view and good price with good breakfast
Stayed 1 night in Aug 2023
Response from Victor Sánchez on 30 Aug 2023
Thank you for your comments, we do appreciate it. We would like to extend an apology for the inconvenience mentioned on your review, we will take measure in order to improve our service according of your observations. We hope to see you in the near future on your next visit to our beautiful city of Morelia.Victor M. SánchezGerente GeneralVista Express Morelia

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Aug 2023
Response from Victor Sánchez on 16 Aug 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Armando

Stayed 7 nights in Aug 2023
Response from Victor Sánchez on 3 Sep 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

10/10 Excellent

JORGE

Travelled with family and small children
The staff is great and can help you with direccion, is couple blocks from the Mercado and between 10 to 15 Min. From the Cathedral, the only issue isone of the bed and the bathroom door was somewhat noise, but in general is a great place,
Stayed 1 night in Jul 2023
Response from Victor Sánchez on 19 Jul 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

8/10 Good

Carlos

Stayed 5 nights in Jun 2023
Response from Victor Sánchez on 21 Jul 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

6/10 Okay

Irma

Stayed 3 nights in May 2023
Response from Victor Sánchez on 9 May 2023
Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le extendemos nuestras sinceras disculpas por no haber cubierto enteramente sus expectativas, su reseña ha sido compartida entre el equipo de operaciones del hotel, para tomar acciones sobres su comentario. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir este incidente.Estamos a sus órdenes.Víctor M. SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Victor Sánchez on 7 May 2023
Muchas gracias por sus comentarios. Estamos muy agradecidos y contentos por su reseña y por haber encontrado positiva su estancia con nosotros. Con gusto extenderemos su nota a nuestros compañeros. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra hermosa ciudad de Morelia.Estamos a sus órdenes.Victor Manuel SánchezGerente GeneralVista Express Morelia

2/10 Terrible

Veronica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to check out 2 days before my stay because they said parking is included but only the first 15 cars are only included all other cars have to park on street. Unsafe.
Stayed 5 nights in Apr 2023
Response from Victor Sánchez on 11 Apr 2023
We appreciate your comments. Allow us to extend our apologies for your report about our parking, we are evaluating different options to have support from an alternative parking lot and to be able to cover the demand for positions when they are required, our parking service, being subject to availability, can sometimes exceed its capacity. We hope to have the honor of serving you again on your next visit to our city.Víctor M. SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Rayphiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was just great.i had a iron in the room very importante for me.good job.
Stayed 2 nights in Mar 2023
Response from Victor Sánchez on 24 Mar 2023
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our beautiful city of Morelia.Victor M. SánchezGerente GeneralVista Express Morelia

10/10 Excellent

Leslie

Stayed 7 nights in Feb 2023
Response from Victor Sánchez on 20 Mar 2023
Agradecemos sus comentarios, estamos convencidos que la retroalimentación con nuestros huéspedes es el camino correcto para mejorar nuestro servicio. Será para nosotros un privilegio que nos considere en un futuro como destino en Morelia, donde será un placer atenderle.Cordialmente,Víctor M. SánchezGerente GeneralVista Express Morelia

8/10 Good

Misael

Close to city center
Response from Victor Sánchez on 17 Jan 2023
Gracias por sus comentarios; estamos a sus ordenes en Vista Express Morelia.CordialmenteVíctor M. SánchezGerente General

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
The restroom is too small, but they took care of me once i brought the concern to them.. they gave me another room.
Stayed 4 nights in Jan 2023
Response from Victor Sánchez on 17 Jan 2023
Agradecemos sus comentarios, estamos convencidos que la retroalimentación con nuestros huéspedes es el camino correcto para mejorar nuestro servicio. Sera para nosotros un privilegio que nos considere en un futuro como destino en Morelia, donde será un placer atenderle.Cordialmente,Víctor M. SánchezGerente GeneralVista Express Morelia

4/10 Poor

felipe

Response from Victor Sánchez on 7 Mar 2023
Gracias por sus comentarios; estamos a sus ordenes en Vista Express Morelia.CordialmenteVíctor M. SánchezGerente General

10/10 Excellent

Alfredi

8/10 Good

Miguel

2/10 Terrible

Alfredo

6/10 Okay

Charles

Business traveller
Disliked: Cleanliness
Great location to visit historic landmarks, breakfast was good and parking was convenient. Linens were clean, but consider that it is an old building, it does have some bugs.
Stayed 1 night in Dec 2022
Response from Victor Sánchez on 14 Dec 2022
Thank you very much for your comments, we believe that feedback from our guests is the right way to achieve service excellence. We will take action regarding your observation. We hope to have the honor of serving you again on your next visit to our city.SincerelyVíctor M. SánchezGerente General

8/10 Good

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near everything you need
Stayed 5 nights in Nov 2022
Response from Victor M. Sánchez on 27 Nov 2022
Gracias por sus comentarios; estamos a sus ordenes en Vista Express Morelia.Cordialmente

6/10 Okay

Celina

Stayed 1 night in Nov 2022

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2022
Response from Victor M. Sánchez on 10 Nov 2022
Gracias por sus comentarios; estamos a sus ordenes en Vista Express Morelia.Cordialmente.

6/10 Okay

Craig

Stayed 4 nights in Oct 2022

10/10 Excellent

francisco

Stayed 3 nights in Sep 2022
Response from Elias Castellanos on 29 Sep 2022
Gracias por sus comentarios; estamos a sus ordenes en Vista Express Morelia.Cordialmente Elias CastellanosGerente General

8/10 Good

Mario, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok Just needs a chair in the room
Stayed 2 nights in Jul 2022
Response from Elias Castellanos on 14 Jul 2022
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our beautiful city of Morelia. Elías Castellanos Gerente General Vista Express Morelia

4/10 Poor

Yeimi

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2022
Response from Elias Castellanos on 25 Jun 2022
Agradecemos sus comentarios, la retroalimentación con nuestros huéspedes es el camino correcto para mejorar nuestro servicio. Esperamos nos considere en un futuro como destino en Morelia, será un placer atenderle. Cordialmente, Elías Castellanos Gerente General Vista Express Morelia

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and beautiful City.
Stayed 5 nights in Apr 2022
Response from Elias Castellanos on 2 May 2022
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our beautiful city of Morelia. Elías Castellanos Gerente General Vista Express Morelia

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo su personal amable y en muy buena ubicación
Stayed 1 night in Apr 2022
Response from Elias Castellanos on 19 Apr 2022
Agradecemos sus comentarios, estamos convencidos que la retroalimentación con nuestros huéspedes es el camino correcto para mejorar nuestro servicio. Será para nosotros un privilegio que nos considere en un futuro como destino en Morelia, donde será un placer atenderle. Cordialmente, Elías Castellanos Gerente General Vista Express Morelia

8/10 Good

Isabel

Liked: Staff & service, amenities
Is clean and has breakfast for low cost
Stayed 2 nights in Jan 2022
Response from Elias Castellanos on 4 Feb 2022
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our beautiful city of Morelia. Elías Castellanos Gerente General Vista Express Morelia

2/10 Terrible

lynda durrel

Travelled with family
Disliked: Amenities
You could sleep at all. There was so much noise from the car and ppl taking on the road it was a joke . The was on AC in the room so you had to open the window. The bathroom shower was very small . I wouldn’t want to stay there again
Stayed 5 nights in Oct 2021
Response from Elias Castellanos on 5 Nov 2021
Thank you for your comments. We would like to extend an apology for the inconvenience mentioned on your review, we will take measure in order to improve our service according of your observations. We hope to see you in the near future. Gracias, Elías Castellanos Gerente General

6/10 Okay

Ziyad

Disliked: Property conditions & facilities
The path room too tight
Stayed 1 night in Oct 2021
Response from Elias Castellanos on 26 Oct 2021
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our beautiful city of Morelia. Elías Castellanos Gerente General Vista Express Morelia

6/10 Okay

Manuel, San Francisco

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They show tottally different propeery than actual is But safe for a one night
Stayed 1 night in Oct 2021
Response from Elias Castellanos on 27 Oct 2021
Thank you for your comments, We hope to see you in the near future on your next visit to Morelia. Gracias, Elías Castellanos Gerente General Vista Express Morelia

10/10 Excellent

Sandra Yadira Castro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Victor Sánchez on 22 Jan 2023
Thank you for your comments, we do appreciate it. We would like to extend an apology for the inconvenience mentioned on your review, we will take measure in order to improve our service according of your observations. We hope to see you in the near future on your next visit to our beautiful city of Morelia.

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2021
Response from Elías Castellanos on 21 Jul 2021
Agradecemos sus comentarios. Será para nosotros un privilegio que nos considere en un futuro como destino en Morelia. Le reiteramos nuestro agradecimiento. Cordialmente,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
I only spent one night but it was nice, the hotel is well located on the downtown of te city
Stayed 1 night in Oct 2020
Response from Elias Castellanos on 14 Oct 2020
Thank you for your comments, we do appreciate it.We hope to see you soon in Morelia. Gracias, Elías Castellanos Vista Express Morelia

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Elías Castellanos on 31 Aug 2020
Agradecemos sus comentarios, estamos convencidos que la retroalimentación con nuestros huéspedes es el camino correcto para mejorar nuestro servicio. Será para nosotros un privilegio que nos considere en un futuro como destino en Morelia, donde será un placer atenderle. Cordialmente, Elías Castellanos Gte. De Operaciones Vista Express Morelia

10/10 Excellent

mauricioaziz, Mexico City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice in Morelia. The breakfast was great, and the rooms were clean and safe.
Stayed 2 nights in Aug 2020
Response from Elías Castellanos on 21 Aug 2020
Thank you for your comments. We hope to see you in the near future on your next visit to our beautiful city of Morelia. Elías Castellanos Gte. Operations Vista Express Morelia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all good next to everything this my third time staying here
Stayed 3 nights in Mar 2020
Response from Elías Castellanos on 20 Mar 2020
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our beautiful city of Morelia. Elías Castellanos Gte. Operations Vista Express Morelia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019
Response from Elías Castellanos on 8 Jan 2020
Muchas gracias por sus comentarios, mismos que son de gran ayuda para seguir mejorando nuestro servicio. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad de Morelia. Estamos a sus órdenes. Elías Castellanos Gte. De Operaciones Vista Express Morelia

8/10 Good

YESENIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Dec 2019
Response from Elias Castellanos on 31 Dec 2019
Muchas gracias por su comentarios. Estamos a sus órdenes en su Hotel Vista Express Morelia. Cordialmente,