2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Hilton Rose Hall an All-Inclusive Resort

4.5 out of 5
Hilton Rose Hall an All-Inclusive Resort
Rose Hall, Montego Bay, Saint James

Reviews

8.6

Excellent

Rating 10 - Excellent. 1082 out of 1911 reviews" "
Rating 8 - Good. 480 out of 1911 reviews" "
Rating 6 - Okay. 195 out of 1911 reviews" "
Rating 4 - Poor. 79 out of 1911 reviews" "
Rating 2 - Terrible. 75 out of 1911 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Liked: Cleanliness
It was nice nothing extraordinary. We did enjoy our stay. Probably wouldn't stay again so we can see what else ist out there.
Stayed 4 nights in Mar 2024
Response from Denicka B on 28 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall, although we regret to learn that it did not exceed your expectations. We appreciate your honest assessment, as it helps us identify areas where we can improve our services and offerings.We understand that there are many options available, and we respect your decision to explore other possibilities for your future travels. Should you ever reconsider and decide to give us another chance, we would be delighted to welcome you back and hopefully provide you with a more exceptional experience.Thank you once again for choosing to stay with us, and we wish you the best in your future travels.

8/10 Good

Katrina Danielle, Valley Stream

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Absolutely loved our stay at the hotel! While the rooms were a bit dated, they were impeccably clean. The array of food options and abundance of activities catered perfectly to our family of two adults and two children. The pools and grounds were simply fantastic, adding an extra layer of enjoyment to our experience!
Stayed 4 nights in Mar 2024
Response from Denicka B on 27 Mar 2024
We're delighted to hear that you absolutely loved your stay at our hotel! Thank you for taking the time to share your feedback with us. We're glad to know that despite the rooms being a bit dated, you found them to be impeccably clean.It's fantastic that our array of food options and abundance of activities catered perfectly to your family of two adults and two children. We aim to provide a diverse range of options to ensure that every guest has a memorable experience.We're thrilled that you enjoyed our pools and grounds, and that they added an extra layer of enjoyment to your overall experience. Your satisfaction is our priority, and we're grateful for your kind words.We hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.

6/10 Okay

Niya

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
I like the property itself but I did see a roach on the buffet line and the lady I spoke with just made it seem like no big deal.
Stayed 4 nights in Mar 2024
Response from Denicka B on 28 Mar 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your visit. Please be assured that we take matters like this very seriously, and we are actively addressing the issue with our team to ensure that proper measures are taken to prevent any recurrence.Your feedback is invaluable to us as we continuously strive to provide a high standard of cleanliness and service to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! Thank you to the staff for their hard work. We would be back and stay at this resort for sure!
Stayed 4 nights in Mar 2024
Response from Denicka B on 25 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful time during your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we're delighted that we could contribute to your enjoyment. We look forward to welcoming you back to our resort for another fantastic stay in the future! If you have any further feedback or requests, please don't hesitate to let us know.

10/10 Excellent

Thomas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great stey
Stayed 5 nights in Mar 2024
Response from Denicka B on 25 Mar 2024
Thank you for your feedback! We're delighted to hear that you had a great stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a good family friendly hotel. Kids any age will have fun, what i didn’t care for was how far the beach cabanas was.
Stayed 3 nights in Mar 2024
Response from Denicka B on 24 Mar 2024
Thank you for your feedback! We're thrilled to hear that you found our property to be a great family-friendly hotel, with activities suitable for kids of all ages. We apologize for any inconvenience regarding the distance to the beach cabanas. Your comment will be taken into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back for another enjoyable stay in the future!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. The staff was wonderful. The activities and entertainment were great. Breakfast was very good. The jerk hut was great. The dinners were just ok and that's why I gave it 4 stars.
Stayed 4 nights in Mar 2024
Response from Denicka B on 24 Mar 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our property, staff, activities, and breakfast to your liking. Your feedback regarding the dinners is duly noted, and we appreciate your input. We'll certainly take it into consideration to further enhance our dining experience. We hope to welcome you back for another memorable stay soon!

10/10 Excellent

Sarah Lee Latisha Ramdeen, Lake worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Food at buffet was cold on one night but otherwise everything was wonderful.
Stayed 3 nights in Mar 2024
Response from Denicka B on 22 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall great experience during your stay.We're sorry to hear that you encountered an issue with the buffet food being cold on one night. Please accept our sincerest apologies for this lapse in our usual standards. Rest assured, we will address this matter with our culinary team to ensure it doesn't happen again in the future.We're glad to know that aside from this, everything else was wonderful and that you enjoyed your stay with us.

10/10 Excellent

Terry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast!!!!! This property is wonderful for just couples or family. Clean property. Rooms were decent. Food was ok. But something to expect with an all inclusive. Love it and will be back
Stayed 5 nights in Mar 2024
Response from Denicka B on 21 Mar 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you had a blast during your stay at our property.It's fantastic to know that you found our property suitable for both couples and families, and we're delighted that you found it clean and well-maintained. We're glad you found the rooms decent and that you enjoyed your overall experience.While we're pleased that you enjoyed your stay, we're sorry to hear that the food was just okay. Your feedback is valuable to us, and we will use it to continue improving our dining options to better meet the expectations of our guests.We're thrilled that you love our property and that you plan to return in the future! We can't wait to welcome you back for another memorable stay.

8/10 Good

Nicola Jane, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Denicka B on 21 Mar 2024
We are unable to guarantee your request as these requests are usually granted based on availability. However, we'll send your request over to our Front desk team to see how best they can assist.

6/10 Okay

Mioskeiry

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Denicka B on 21 Mar 2024
We are unable to guarantee your request as these requests are usually granted based on availability. However, we'll send your request over to our Front desk team to see how best they can assist.

8/10 Good

Travius

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very slow about bringing things like wash cloths n ice cause the machine on the floor was out of service but other than that I love this resort
Stayed 3 nights in Mar 2024
Response from Denicka B on 19 Mar 2024
Thank you for sharing your feedback with us. We're delighted to hear that you love our resort!We apologize for the inconvenience you experienced with the slow response in providing washcloths and ice due to the out-of-service machine on your floor. Your comments have been noted, and we'll work diligently to address these issues to ensure a smoother and more efficient experience for our guests in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The beach and pools are beautiful. Our family really enjoyed the lazy-river. The rooms are dated but the beds were very comfortable. Our family is vegetarian and the food options are limited. The staff tried to accommodate and kudos to them for this. Overall, we would return again.
Stayed 4 nights in Mar 2024
Response from Denicka B on 18 Mar 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you found our property to be gorgeous and that you and your family enjoyed the beautiful beach, pools, and the lazy river.We're delighted that you found our beds comfortable, although we apologize for any inconvenience caused by the dated rooms. Your feedback regarding the limited food options for vegetarians is duly noted, and we're glad to hear that our staff made efforts to accommodate your dietary preferences.It's wonderful to know that despite some limitations, you would consider returning to our resort. We look forward to welcoming you back and ensuring an even more enjoyable experience during your next stay.

10/10 Excellent

Prosper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from the airport and reasonably beautiful sceneries
Stayed 6 nights in Mar 2024
Response from Denicka b on 17 Mar 2024
Thank you for your feedback! We’re thrilled to hear you enjoyed our convenient location near the airport and the beautiful scenery surrounding our property. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Denicka b on 17 Mar 2024
Thank you for taking the time to leave a review! We truly appreciate your feedback and hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Carlton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing and delicious. The staff was great!
Stayed 5 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We had fun.
Stayed 5 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Sheila R S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Great entertainment. Drinks were good, but had minimal alcohol. Loved the jerk chicken and pork. Good room. Slow on the cleaning of the room. Only had the room cleaned once because by they time they got around to it, we were back in our rooms resting and getting ready for dinner.
Stayed 4 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found your overall experience to be beautiful and that you enjoyed our entertainment offerings.We're pleased that you enjoyed the drinks, particularly the jerk chicken and pork - it's wonderful to know that our culinary offerings left a positive impression on you.Your comments regarding the cleaning of your room are duly noted, and we apologize for any inconvenience this may have caused. We'll be sure to address this matter with our housekeeping team to ensure that our cleaning services are more efficient and better aligned with our guests' schedules in the future.Once again, thank you for sharing your thoughts with us. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay soon.

8/10 Good

Choudhury AL, Stittsville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The lazy river and the water slides were the best. The pool was good and never felt too crowded. It's close to MBJ Airport. The food was okay. There were limited options for kids play areas. Room service was okay, but ocean front room was awesome!
Stayed 5 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for sharing your feedback with us regarding your recent stay at our Hilton Rosehall Resort & Spa. We're thrilled to hear that overall, you had a good experience with us.It's wonderful to know that you enjoyed our lazy river and water slides, as well as the pool area, and that you found them to be enjoyable without feeling overcrowded. We're also pleased that our proximity to the MBJ Airport added convenience to your travel plans.Your comments about the food options and limited areas for kids' play are duly noted. We are constantly looking for ways to improve our offerings, and your feedback will certainly be taken into consideration in our ongoing efforts to enhance the guest experience.We're delighted that you found your oceanfront room to be awesome, and we hope it provided you with the perfect backdrop for a memorable stay.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Ashwati

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
They have to work on their staff, very rude people. Check in was horrible took one hour in line to get checked in. Entertainment was alright some days, nothing special. Only thing that was good were food, balcony view and water slide.
Stayed 4 nights in Mar 2024
Response from Denicka B on 11 Mar 2024
Thank you for taking the time to share your feedback with us. We are disappointed to hear about the challenges you experienced during your stay, particularly with our staff and the check-in process. Please accept our sincere apologies for any inconvenience caused.We will address your concerns with our team to ensure that we improve our service and communication. Your feedback regarding the entertainment is also noted, and we will strive to enhance this aspect of our offerings.On a positive note, we are pleased to hear that you enjoyed our food offerings, the balcony view, and our water slide. We appreciate your recognition of these aspects of your stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.

10/10 Excellent

Linse Huber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Had lots of activities, food was decent, people were nice. Family friendly
Stayed 4 nights in Mar 2024
Response from Denicka B on 11 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our location, activities, and found our staff to be friendly. It's great to know that you had a positive experience with us.We appreciate your comments about the food and will use them to improve our offerings.We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Matthew Floyd

Stayed 6 nights in Mar 2024
Response from Denicka B on 11 Mar 2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

8/10 Good

Farzad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
some issue with the room which they fix same day
Stayed 5 nights in Feb 2024
Response from Denicka B on 8 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that any issues you experienced with your room were promptly addressed and resolved the same day. Providing a comfortable and enjoyable stay for our guests is our top priority, and we appreciate your understanding and patience. We hope the rest of your time with us is enjoyable, and we look forward to serving you again in the future.

10/10 Excellent

Camile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is full of fun packed days, excellent meals all day long, friendly, and accommodating staff. You get a warm feeling of Home staying at this hotel.
Stayed 2 nights in Mar 2024
Response from Denicka B on 7 Mar 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us. Providing a warm and welcoming environment is a top priority, and we're delighted that you felt at home during your stay. We hope to welcome you back for more fun-packed days and excellent meals in the future!

6/10 Okay

frances B

Travelled with family
Food is delicious but they need to revamp their rooms
Stayed 2 nights in Mar 2024
Response from Denicka B on 7 Mar 2024
Thank you for your feedback! We're glad to hear that you enjoyed our delicious food. We appreciate your suggestion about revamping our rooms and will certainly take it into consideration as we strive to improve our guest experience. Your input is valuable to us, and we hope to welcome you back again soon.

2/10 Terrible

Farshad, los latos

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bug infestation in the room Few rude staff Poor insulation / no privacy / lot of noise Outdated rooms
Stayed 5 nights in Feb 2024
Response from Denicka B on 7 Mar 2024
We are sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will address these concerns with our team to ensure that they are rectified. Your comfort and satisfaction are important to us, and we hope that you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Saied

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little dated, but food was good, service was reasonable.
Stayed 5 nights in Feb 2024
Response from Denicka B on 7 Mar 2024
Thank you for your feedback. We're glad you enjoyed our food and found our service to be reasonable. We take your comments about our property into consideration and are always looking for ways to improve. We hope you'll consider staying with us again in the future.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect!!!! I honestly don’t have one complaint. The staff was amazing from the moment you step foot on the property. From the front desk to the restaurant staff to the housekeeping. There was so many activities and amazing shows. The food was amazing (especially the Jerk Hut, thanks Dave!) the omelets were top notch every morning and Orange was the best waiter with the best mimosas!!!! Best vacation I ever had. It was very family friendly without making it feel like kids were running around everywhere. I truly love Hilton Rose Hall of Montego Bay!
Stayed 6 nights in Feb 2024
Response from Denicka B on 6 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you had a perfect stay with us and that our staff, amenities, and entertainment exceeded your expectations. It's fantastic to know that you enjoyed the food, especially the Jerk Hut and the omelets, and that Orange provided exceptional service. We strive to create a welcoming and enjoyable experience for all our guests, and we're delighted that you felt this during your stay. We look forward to welcoming you back for another memorable vacation at Hilton Rose Hall of Montego Bay!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Denicka B on 7 Mar 2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

10/10 Excellent

Carolyn Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to Brittany and Junior for keeping us fit with the early morning "power walks" - a partial offset to all the cookies and cream ice-cream I enjoyed every afternoon. Respect.
Stayed 7 nights in Feb 2024
Response from Denicka B on 5 Mar 2024
Hello Carolyn,Thank you for your kind words! We're thrilled to hear that Brittany and Junior made your stay more enjoyable with their early morning "power walks." It's wonderful to know that you found them beneficial, especially with all the delicious treats available. We hope you had a fantastic time, and we look forward to welcoming you back for more memorable experience

8/10 Good

Crysyal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Denicka B on 4 Mar 2024
Thank you for your feedback. We are delighted to hear that you had a good experience during your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Patrecia

Stayed 3 nights in Feb 2024
Response from Denicka B on 24 Mar 2024
Thank you for taking the time to share your feedback! We appreciate your rating and are glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better stay in the future!

8/10 Good

Brittney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed staying at this all inclusive resort. The property was very clean. Some of the workers were not very friendly mostly the women. Some of them weren’t very friendly. Overall I would stay here again and I would recommend it.
Stayed 4 nights in Feb 2024
Response from Denicka B on 4 Mar 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our all-inclusive resort and found our property to be very clean.However, we are sorry to hear about your experience with some of our staff members. Providing exceptional service and a friendly atmosphere are top priorities for us, and we apologize if we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address this with our team to ensure that all guests receive the warm and friendly service we are known for.We are pleased to hear that despite this, you would stay with us again and would recommend our resort. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kareen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Dennis is a superstar. He delivers first class customer service
Stayed 1 night in Feb 2024
Response from Denicka B on 1 Mar 2024
Thank you for sharing your experience with us. We're thrilled to hear that Dennis provided you with excellent customer service. We will make sure to pass along your kind words to him. We hope to welcome you back again soon for another great stay!

8/10 Good

Cheriyan, Manlius

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach and well kept property.
Stayed 4 nights in Feb 2024
Response from Denicka B on 28 Feb 2024
Hello Cheriyan, Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

6/10 Okay

Igor I

Travelled with family and small children
Liked: Amenities
The property was ok. Overall staff was nice and friendly for the most part. The highlight was the pool with slides - fun for kids. The food was quite good for an all-inclusive resort. The negative: 1. As we arrived to the property we had to stand in line to check in for over an hour! Way too long. The property should really get more staff to the check-in desk in the afternoons when most people are arriving. 2. It is advertised that the property has 6 restaurants, but for the first three evenings of our stay we couldn’t get reservations in any of the restaurants and were forced to go to the buffet every night. There must be a misalignment somewhere with the number of hotel guests and seats at the restaurants. 3. The beach in front of the hotel is full of seaweed and is way too short to walk on. Was truly a bummer as I love taking long walks on the beach.
Stayed 6 nights in Feb 2024
Response from Denicka B on 28 Feb 2024
Hello Igor,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be friendly and that you enjoyed our pool with slides as well as the food at our resort.However, we sincerely apologize for the inconvenience you experienced during check-in. We understand that waiting for over an hour is frustrating, and we are actively working on improving our check-in process to reduce wait times, especially during peak arrival hours.Regarding the restaurant reservations, we regret to hear that you were unable to secure a reservation at any of our restaurants for the first three evenings of your stay. We are continuously reviewing and adjusting our reservation system to better accommodate the needs of our guests. Your feedback will be shared with our team to ensure that such misalignments are addressed promptly.We also apologize for the seaweed on the beach and the limited walking space it provided. Our team works diligently to clean the beach regularly, but at times, the seaweed can accumulate faster than we can remove it. We appreciate your understanding and patience in this matter.We value your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.

6/10 Okay

WOJCIECH

Stayed 6 nights in Feb 2024
Response from Denicka B on 29 Feb 2024
Hello Wojciech,Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

10/10 Excellent

Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great property, great for kids, nice and quiet and food is awesome. I'll be back again.
Stayed 5 nights in Jan 2024
Response from Denicka B on 27 Feb 2024
Hello Tony,Thank you for your fantastic feedback! We're thrilled to hear that you had such a wonderful experience at our property. It's great to know that you found our resort to be kid-friendly, quiet, and that you enjoyed the food. We can't wait to welcome you back again soon!

10/10 Excellent

Blakslee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello BlaksleeThank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

6/10 Okay

Felice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was only average. It did not have a coffee maker, as was listed. Also, one of the closet doors was missing a handle and the shower and air conditioning both made weird noises. The view from the balcony was wonderful, however.
Stayed 5 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello Felice, Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced with your room. Your comments are valuable to us, and we will address these concerns with our team to ensure a better experience for our guests in the future. We're glad you enjoyed the view from the balcony and hope you were still able to have a pleasant stay overall.

10/10 Excellent

Suhas

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Food was awesome
Stayed 4 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello Suhas,Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Christopher Taylor

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello Christopher,Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Eric

Stayed 4 nights in Feb 2024
Response from Denicka B on 20 Mar 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

carlota

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Spacious. Great food choices good entertainment. Silent headphone parties. Saturday night jamaican beach party.
Stayed 3 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello Carlota,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, especially the spacious accommodations, food choices, and entertainment options. The silent headphone parties and Saturday night Jamaican beach party are indeed highlights of our resort experience. We hope to welcome you back again soon for another wonderful stay!

6/10 Okay

PHILLIP, queens village

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very nice grounds and amenities for family. Rooms and common area need major updates.
Stayed 3 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello Phillip,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the grounds and family amenities. We are continuously working to enhance our guest experience and appreciate your insights regarding the rooms and common areas. Your comments will be shared with our team for further review. We hope to welcome you back for an improved stay in the future.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Denicka B on 27 Feb 2024
Hello Cristina,Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,

8/10 Good

Leanice L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is always room for improvement. I liked this resort and all it had to offer. Things to improve would be more activities for teens, and older teens. Teen zone didn’t have much to offer and was filled with younger kids. Invest in better pillows, or offer options. The pillows were horrible. More Caribbean options in the buffet, I don’t visit Jamaica to eat pizza or chicken nuggets. Rooms were a bit dated, but more than enough space and clean, with a well stocked mini bar. Most of the people were really nice!!! Notepads, should be added to the rooms to leave thank you notes for the staff. Overall, we felt safe. We walked the grounds at night. There is staff and security everywhere.
Stayed 4 nights in Feb 2024
Response from Denicka b on 25 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed your stay at our resort and that you appreciated all that we had to offer. Your suggestions for improvement are valuable to us, as we continuously strive to enhance our guests’ experiences.We understand your concerns regarding the lack of activities tailored for teens and older teens. We will take this into consideration and work on expanding our offerings to cater to a wider range of age groups. Additionally, we apologize for the inconvenience caused by the quality of the pillows. Your feedback has been noted, and we will explore options to provide better pillow choices for our guests.We also appreciate your input regarding the buffet options. We will review our menu selections to include more authentic Caribbean dishes to better reflect the local cuisine. Regarding the rooms, we’re pleased to hear that you found them spacious, clean, and well-stocked. Your suggestion about adding notepads to the rooms for leaving thank-you notes for the staff is excellent, and we will certainly implement this for our guests’ convenience.We’re delighted that you felt safe and secure during your stay, and we’re glad to hear that our staff and security measures contributed to this feeling.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Taragh E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Denicka B on 25 Feb 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional hospitality and ensuring our guests’ comfort is our top priority, and we’re delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another memorable stay in the future.

8/10 Good

Judith, Hillside

Liked: Cleanliness, staff & service, property conditions & facilities
4 days stay - very nice property. Rooms are dated. Bathrooms were fairly small. Buffet was excellent, pool and beach were great. There is a great coffee shop on the main level with good coffee and pastries and and ice-cream. The exterior and grounds were very well kept. I didn't care for the cocktails. Would have been nice to have a premium bar/lounge on the property.
Stayed 4 nights in Feb 2024
Response from Denicka B on 25 Feb 2024
Dear Guest,Thank you for taking the time to share your experience with us following your 4-day stay. We’re delighted to hear that you found our property to be very nice overall. Your feedback regarding the rooms being dated and the bathrooms being fairly small is duly noted, and we apologize for any inconvenience this may have caused during your stay.We’re thrilled to know that you enjoyed our excellent buffet, as well as the pool and beach facilities. It’s also wonderful to hear that you appreciated the coffee shop on the main level, along with its offerings of good coffee, pastries, and ice cream. Furthermore, we’re glad that you found our exterior and grounds to be well-kept.We appreciate your feedback about the cocktails and the absence of a premium bar/lounge on the property. Your comments will be shared with our management team for further review and consideration as we strive to enhance our amenities and services to better meet the expectations of our valued guests like yourself.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable experience.

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
just bad
Stayed 4 nights in Feb 2024
Response from Denicka B on 25 Feb 2024
Dear [Guest’s Name],Thank you for your feedback. We’re glad to hear that, for the most part, you enjoyed your stay with us. Your satisfaction is important to us, and we appreciate your comments. We hope to welcome you back for an even better experience in the