Breakfast selections were pretty meh and the walls let through every sound, but otherwise a decent hotel.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Taylor วันที่ 24 ก.พ. 2020
Thank you sincerely for your comments and observations. Please know that we will share them with the appropriate team members so that we may improve the experience of future guests.
Cheap At first then they over charged me after
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ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Taylor วันที่ 10 ก.พ. 2020
Thank you sincerely for your comments and observations. We hope that your made our front desk staff aware of your issues so that they could be resolved. Please reach out to us with any further questions so that we can improve the stay of future guests!
The staff was very friendly but the overall appearance at the inn Could have been better. The main hallway head folding tables where staff checked you in. It looked a little disorganized. The room I had assigned to me did not lock. The television also had blown up speakers so I didn’t have any volume. I felt like it was more of an apartment building than a hotel. There never seem to be any employees around.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Taylor วันที่ 6 ก.พ. 2020
Please accept our most sincere apologies. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve guest's experience with the front desk and housekeeping team.
Thank you for staying with us and taking the time to leave us a review. We are pleased to hear that you enjoyed your visit and look forward to your next stay with us!
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your visit and look forward to your next stay with us!
Thank you sincerely for your comments and observations. Please know that we will share them with the appropriate team members so that we may improve the experience of future guests.
Everything was fine really no Complaints, other then only have one wash cloth. Had multiple hand and bath towels. Clean and quiet.
Tpaige
เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Taylor วันที่ 31 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review. We will share your comments with our team members to improve the stay of future guests.
6/10 พอใช้
Elizabeth
30 ธ.ค. 2019
Elizabeth
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก Taylor วันที่ 31 ธ.ค. 2019
Thank you for your review. We would love to know what we can do to improve the stay of future guests!
8/10 ดี
ผู้เข้าพักจริง
30 ธ.ค. 2019
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2019
การตอบกลับจาก Taylor วันที่ 31 ธ.ค. 2019
Thank you for your review!
8/10 ดี
ผู้เข้าพักจริง
เดินทางกับคู่รัก
28 ธ.ค. 2019
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Very nice rooms. Easy access to downtown and resturants. Guest services could be better ... Made a small request ( for another drinking glass) and never received it.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Taylor วันที่ 30 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review. We are pleased to hear that our location was ideal for your visit! Please accept our most sincere apologies regarding the guest services. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve guest's experience with the front desk and housekeeping team.
Room nice sized and open feeling. We liked how bathroom was sectioned off. The beds were comfortable. No fridge in room to store our food. No continental breakfast as stated, but received voucher for the cafe for a coffee and pastry. Loved the shuttle service, so easy.
Nicole and David
เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Taylor วันที่ 23 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review! We sincerely apologize for the issues you encountered and will share them with our team members to improve the stay of future guests.
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and look forward to your next stay with us!
We were at the sister property, very friendly staff....went to the main hotel and very nice inside. Overall nothing to complain about and very close to the Rave if you are coming into town to see a concert (within walking distance)
Jen
เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก Taylor วันที่ 10 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review! We look forward to your next stay with us!
4/10 แย่
ผู้เข้าพักจริง
9 ธ.ค. 2019
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 10 ธ.ค. 2019
Thank you for taking the time to leave us a review. We sincerely apologize that you weren't satisfied with your stay and would like to know what we can do to improve the stay of future guests.
Nadine (? evening customer service desk employee) was absolutely amazing. She was so friendly, helpful, and fun.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 3 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and that our staff provided you with the authentic customer service that we pride ourselves on. We look forward to your next stay with us!
The room was very but the bathroom was not the best. The staff was amazing and very helpful
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 2 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review! We sincerely appreciate your feedback and will share them with our team members to improve the stay of future guests.
From the start of my trip to the end, the service was amazing!! And we are most definitely coming back!
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 3 ธ.ค. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and that our staff provided you with the authentic customer service that we pride ourselves on. We look forward to your next stay with us!
Upon arrival it took us a long time to check in. The room was fine but the rest of the facility was very outdated. The continental breakfast was extremely disappointed. They hardly had anything to eat and it’s self was very very small. There was also an area where the TV used to be on the wall but there was not.I would not stay here again
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 25 พ.ย. 2019
Please accept our most sincere apologies. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve guest's experience with the front desk and housekeeping team.
Small, but clean and cozy rooms.
Friendly and helpful staff
Convenient location.
Jared
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 25 พ.ย. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and that our staff provided you with the authentic customer service that we pride ourselves on. We look forward to your next stay with us!
Great place in a nice location that’s close to downtown but not too busy. Great pizza place within walking distance. Beautiful hotel.
Ethan
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 19 พ.ย. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and that our location was ideal for your visit. We look forward to your next stay with us!
4/10 แย่
Shanna
18 พ.ย. 2019
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Didn't realize parking was an additional $10/night, and was charged additional fees on-site without being told upfront. The in-room coffee maker didn't work, and the breakfast was meager at best.
Considering it all cost an additional $50 for my 2-night stay than I was expecting, I would have gone to a better hotel.
Shanna
เข้าพัก 2 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 19 พ.ย. 2019
Please accept our most sincere apologies. We wish to be clear that we do not charge fees that are not disclosed up front prior to arrival. Overnight parking is $10.00 and is clearly noted as such on our website as well as third party channels. This is also noted in the reservation confirmation email that is sent to all guests ahead of the arrival date to ensure that guests are made aware of the charge. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve guest's experience with the front desk and housekeeping team.
Great place for an overnight if seeing a show at the Rave/Eagles club.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 19 พ.ย. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and that our location was ideal for your visit. We look forward to your next stay with us!
I had a lovely stay at the Ambassador Inn, and the staff was very helpful and courteous. It's clean, feels safe, and is in walking distance to Marquette (and downtown if you're willing to go the distance). Obviously it's a little more basic than the Hilton or Marriott you'd find off the expressway, but has character and an unbeatable price.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 19 พ.ย. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and that our location was ideal for your visit. We look forward to your next stay with us!
This hotel is so amazing. Very clean and very comfortable. I will stay there again
Adamou
เข้าพัก 2 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 19 พ.ย. 2019
Thank you for staying with us and taking the time to leave us a review! We are pleased to hear that you enjoyed your stay and we look forward to your next stay with us!
10/10 ดีเลิศ
ผู้เข้าพักจริง
เดินทางกับคู่รัก
9 พ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Best place ive stayed at! Staff was amazingly sweet and took care of our needs roght away
Were told there was no vending machine in the hotel. The only water available was in the fitness center where the machine took a couple minutes to fill up a plastic cup.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Taylor วันที่ 4 พ.ย. 2019
Thank you sincerely for your review and your feedback. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve guest's experience with the front desk and housekeeping team.
Bait and switch
Pictures of nice hotel ACROSS THE STREET FROM THE ONE THEY PUT YOU IN!
Our hotel hallway smelled of urine and I’m not certain what else but it was very unpleasant. Could only find reservation for one room, after they finally found it, check in area was two free standing desks set up next to one another, we were given vouchers because of the inconvenience/confusion for a “specialty coffee and pastry ACROSS THE STREET at the pictured hotel. Next morning we go for coffee and are told the vouchers chers are for black coffee only.
Ordered /paid for a special coffee which the girl forgot to make in the amount of time it took to pour a cup of coffee. Handled money the used her fingers to sweep the excess coffee off before brewing.
Requested a room fan on arrival. One very nice man said they would bring it up in about 5 minutes. 25 minutes later we called the front desk to be told that they don’t have fans and would “never provide a fan” Sheets were thin worn and so scratchy we got our travel blankets out to lay on instead.
Sebrena
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Taylor วันที่ 21 ต.ค. 2019
Thank you for your feedback. We do have two hotels. The Ambassador Inn at Marquette and The Ambassador Hotel. The two properties are different, as the Inn is "limited service" and smaller and the hotel is "full service" and much larger (i.e. has restaurants, room service, bellman, etc.). We apologize that the two properties were confused when you made your reservation. We understand that it would be a disappointment had you been expecting the hotel rather than the inn. Regardless of the confusion, we sincerely apologize for the issues that you encountered during your say. Please know that we will address them with our management staff to improve the stay of future guests. We would love for you to return and give the hotel a try!
I booked 3 rooms. 1 had a overwhelming odor of cleaning products. They did give us a different room.
There was a party on the first floor directly below the rooms we had on the second
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Taylor วันที่ 25 พ.ย. 2019
Please accept our most sincere apologies. We pride ourselves on excellent, warm customer service. Please know that your comments will be shared with the appropriate team members so that we may learn from your experience and improve guest's experience with the front desk and housekeeping team.