I arrived in town and checked in between 1:30 and 2 and left immediately for our family get-together. Returning to the hotel at midnight after a long, but enjoyable day, I was told that the hotel's pipes had burst and that their clients were being moved to the hotel next door. I was also told that they had called everyone to inform them of the problem, that I would be responsible for paying the other hotel, and that Holiday Inn would refund the amount paid by me to Holiday Inn on the next day. Unfortunately, I had not received a call and the hotel next door was full. My daughter and I couldn't find a room anywhere and ended up driving home around 1am on the icy and unsafe highway when both my daughter and I were tired and sleepy. We arrived home at 3am. Holiday Inn's manager claims that a refund was made to hotels.com, but it has not been posted to my account. The manager said that the hotel owes no further compensation because what happened was beyond their control. It also was beyond my control, and because of my inconvenience, I feel that the hotel could extend some type of gesture to show that they care that we suffered extreme inconvenience, too. I am 75-years-old, and their hardship and rudeness has taken a toll on me. The rude manager had earlier had me hold on while she talked to her manager. When I asked to speak to him, she repeatedly refused, saying that she had conveyed my messages to him and that he was busy with the people doing repairs. She hung up on me twice.