Exterior

Reviews of Hampton Inn & Suites McKinney

2.5 out of 5
Hampton Inn & Suites McKinney
2008 North Central Expressway, McKinney, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 557 reviews" "
Rating 8 - Good. 169 out of 557 reviews" "
Rating 6 - Okay. 50 out of 557 reviews" "
Rating 4 - Poor. 31 out of 557 reviews" "
Rating 2 - Terrible. 14 out of 557 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that we had nowhere in the room to put our belongings. There weren’t any drawers for the four of us except 3 bins, one of which was broken, so only had 2 small pullout baskets for all our clothes. Not good for a family of four with 4 suitcases staying 5 days.
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Donald, We appreciate your feedback regarding the storage space in your room. We will share your comments with the management for further review and improvements. We strive to enhance the guest experience and will take your concerns into consideration for future stays. Thank you for bringing this to our attention.

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Laura,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Chasity

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Chasity, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Joel,We are elated to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Natasha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was awesome!
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Natasha,We're delighted to hear that our front desk team provided exceptional service during your stay! We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Charles,We are pleased to hear that you had a positive experience during your recent stay with us. Thank you for sharing your feedback, and we hope to welcome you back again soon for another enjoyable visit.

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 3 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jeniffer,We are pleased to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

2/10 Terrible

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The fire alarm went off for a burst pipe @3am….it is now 4am & the fire alarm still going off. They let everyone back in bc no danger. Sitting in my room with the fire alarm pounding my ears. It was also 40 degrees outside for an hour in our pjs.
Response from Manager on 26 Jan 2024
Hello Danielle,We apologize for any inconvenience you experienced during your stay. Safety is our top priority and the fire alarm was activated as a precautionary measure due to a burst pipe. We appreciate your understanding and cooperation during this unexpected incident. Please note that we have taken immediate action to resolve the issue and ensure the comfort of our guests.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Jose,We're thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service to all our guests. If there's anything else we can do for you, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Paul,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Safe travels!

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and nice facility. Room was nice, bed and shower were ok but not 5 out of 5. So, they get a four star rating.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello J,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found our location convenient and enjoyed our facility. We value your input and will certainly take note of your comments regarding the bed and shower. We appreciate your four-star rating and hope to have the opportunity to welcome you back in the future.

8/10 Good

Rico

Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Rico,We are glad to hear that you had a positive experience during your stay with us! If you have any further feedback or suggestions, please feel free to reach out to us. We value your input and hope to see you again soon.

10/10 Excellent

Melva

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Melva,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Angel C

Stayed 4 nights in Dec 2023
Response from Manager on 25 Dec 2023
Hello Angel C,We're thrilled to hear that you had such a wonderful experience during your stay with us! We appreciate your kind rating and hope to welcome you back in the future for another excellent stay.

8/10 Good

SANDRA

Stayed 3 nights in Dec 2023
Response from Manager on 8 Dec 2023
Hello SANDRA,Thank you for choosing our hotel for your recent stay. We truly appreciate your rating and strive to constantly improve our services. Should you have any specific feedback regarding your experience, we kindly encourage you to reach out to us, as we value your opinions. We hope to have the pleasure of serving you again in the future.

8/10 Good

russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Stayed 4 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello russell,Thank you for choosing our hotel for your stay! We appreciate your kind feedback and are delighted to hear that you had a pleasant experience. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Raj

Travelled with family
Liked: Cleanliness, amenities
The breakfast service could have served proper tea instead of green tea and herbal tea. Black tea or English breakfast tea is very common and I was surprised Hampton Inn did not serve it. There are many tea drinkers and many prefer tea over coffee.
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Raj,Thank you for sharing your feedback regarding our breakfast service. We appreciate your input and take guest preferences into consideration. While we strive to offer a variety of tea options, including green tea and herbal tea, we understand that black tea or English breakfast tea is a popular choice. We apologize for any inconvenience caused and will definitely consider expanding our tea selection in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Very nice staff. Easy to get to from the freeway. However, there are a lot of stains on the furniture and carpet. The drapes are torn, and there was hair on the bathroom counter and toilet when we arrived. It will work for a night, but this hotel needs to update in order to stay competitive.
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Hello Donald, Thank you for choosing our hotel and for your kind words about our staff. We appreciate your feedback regarding the condition of our furniture, carpet, and drapes. We apologize for any inconveniences caused, and we will certainly take your comments into consideration as we continuously strive to improve our facilities. We hope to have the opportunity to welcome you back in the future for a more updated experience.

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right off 380, the staff was very helpful and the hotel was as expected
Stayed 1 night in Nov 2023
Response from Manager on 23 Nov 2023
Hello megan,Thank you for staying with us and for your kind feedback. We're glad to hear that our convenient location and helpful staff met your expectations. We appreciate your support and hope to welcome you back in the future for another great stay.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay ever!
We were a bit worried when we booked the hotel just because we knew nothing about the area and were headed to a wedding within an hour of the time we checked in. We were pleasantly surprised as everything was clean, quite and the staff were helpful in answering our questions about the area. The next morning, we had the breakfast. I have never seen a hotel complimentary breakfast area set up so well and it was clean and organized. The staff were welcoming and you could see the pride that the lady over the area took in making sure that we had a fantastic breakfast experience. This was one of the best hotel experiences our family has ever had.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Wendy,Thank you for sharing your positive experience at our hotel! We're thrilled to hear that everything exceeded your expectations and that our staff was helpful and knowledgeable about the area. It's fantastic that you enjoyed our complimentary breakfast and found the setup clean and organized. We take pride in providing a fantastic breakfast experience for our guests. We hope you had a wonderful time at the wedding and we look forward to welcoming you back in the future.

4/10 Poor

Don

Disliked: Property conditions & facilities, room comfort
Don’t check in room 124
We stay at a Hampton almost always. This one had by far the worst bed I’ve ever had. When you opt for the sofa Ed cushions over the king bed it’s bad. The 1st morning it took 5 minutes for the shower to reach Luke warm. That’s as good as it got. The electrical outlet by the bed was dead. The light over the bed wouldn’t hold a bulb so no light there. The microwave in the “Kitchenette” was missing. We stood for 5 minutes in the lobby waiting on an employee to check us in. The couple in front of us had been waiting longer. The thermostat on the wall did t work. Don’t check into room 124. Other than that the weekend anniversary trip was great!
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Don, Thank you for your feedback about your recent stay. We apologize for any inconvenience you experienced with the bed and the issues in your room. Your comments have been shared with our team for review and improvement. We appreciate your loyalty as a Hampton guest and hope to welcome you back for a better experience in the future.

10/10 Excellent

Alcira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Would stay here again! Check in was easy
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Alcira,Thank you for choosing our hotel for your stay and for taking the time to share your positive feedback! We're glad to hear that the check-in process was smooth and that you had a great experience overall. We truly value your recommendation and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Madison

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Check in and out was great and breakfast was good! The only complaints are they didn’t come around and replenish bath linens or even offer and the water pressure was not great in any of the rooms we reserved. Overall our rooms were clean!
Stayed 3 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Madison, Thank you for choosing to stay with us and sharing your feedback. We're glad to hear that check-in, check-out, and breakfast met your expectations. We apologize for any inconvenience caused by the lack of replenished bath linens and the water pressure in the rooms. We appreciate your comment about the cleanliness of the rooms. We strive to improve our services and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will book here again when in the area !!
A most wonderful property with amazing staff. The room was so clean and fresh. Breakfast was amazing. I would highly recommend this property to anyone who may be looking for a room in the area. A very clean property with food close by . I felt very safe here as well.
Stayed 1 night in Sep 2023
Response from Manager on 7 Nov 2023
Hello Sarah,Thank you for taking the time to share your positive experience at our property. We are delighted to hear that you found our staff amazing, the room clean and fresh, and enjoyed our breakfast. Your recommendation means a lot to us. Our priority is to provide a safe and clean environment for all our guests. We hope to welcome you back in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We appreciate your comments and will use them to improve our services. Should you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Miguel A

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Miguel A,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be clean. Your satisfaction is important to us, and we always strive to maintain a high standard of cleanliness throughout our property. We can't wait to serve you again.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Roy,Thank you for your exceptional rating! We are delighted that you had such a wonderful experience with us. We appreciate your support!

10/10 Excellent

Erika

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Erika,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a wonderful stay at our hotel. Your satisfaction is always our top priority, and we strive to provide exceptional service to all our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Humberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding check in experience.
Stayed 1 night in Sep 2023
Response from Manager on 28 Sep 2023
Hi Humberto, I'm delighted to know you found your stay to be top-notch with an amazing check in experience. Please find a reason to visit us again soon.

8/10 Good

nacole

Travelled with group
Liked: Staff & service
Wedding
Tommy at the front desk was amazing!!! Very fast check in. I didn’t like the sliding door to bathroom. Didnt feel very private. Attention to baseboards is greatly needed. Needs a little updating and tub could’ve been cleaned better. Attention to corners in bathroom is needed. Great location and very quiet even tho it’s right off the highway.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sep 2023
Hello nacole,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location and comments about our front desk. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sep 2023
Hello Cindy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Callie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Rude Management- classless at best
10/10 DO NOT STAY HERE. We had to leave early for a work trip and they are refusing to refund the night we didn’t stay. Management won’t even call me back. Classless and rude.
Stayed 4 nights in Sep 2023
Response from Manager on 23 Sep 2023
Hello Callie ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Sep 2023
Response from Manager on 18 Sep 2023
Hello Peggy,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, bed was comfortable. Our room was away from I75; very little traffic noise. The only issue was low water pressure. Experience was good.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sep 2023
Hello Jimmy,Thank you for your review and comments regarding our bed and your comments about our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast easy checkin
Response from Manager on 9 Sep 2023
Hi Waylon,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and appreciate our fast check in process. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

GERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was very nice!
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sep 2023
Hi Gerry,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 Poor

Patti

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn has always been my go to hotel when traveling. This hotel is independently owned and not a corporate owned hotel. I will no longer be staying at Hampton Inn as the quality was terrible. The hotel room was in disrepair, carpets and upholstery were filthy, shower was dirty and moldy, no microwave and the refrigerator froze all our food. Terrible experience.
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sep 2023
Hello Patti, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Kelly

Liked: Amenities
Standard size pillows on king size bed. Flat pillows. Bed made noises when you moved. Didn't get much sleep. Bright lighting outside that lit room up. Couldnt get the temperature regulated. Stay here before and had a great experience 3 years ago so not sure what has changed.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sep 2023
Hello Kelly, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and good facilities
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hi Jacob,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service
Proximity to Baylor hospital was the main advantage. Pool was disgusting, AC in lobby/hallways was inadequate, room was ok but nothing special.
Response from Manager on 11 Aug 2023
Hello Allison,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
Hello Daniel,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Manager on 2 Aug 2023
Hello Kyle,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

Becky

Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Hello Becky,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello Rebecca,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Rusty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for our needs and staff was very friendly.
Stayed 2 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hi Rusty,Thank you for sharing how you have enjoyed our friendly hospitality and clean accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2023
Response from Manager on 4 Jul 2023
Hello Daniel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the facility was super modernized; great service; very good breakfast bar and area...
Stayed 4 nights in Jun 2023
Response from Manager on 28 Jun 2023
Hello Cynthia,We appreciate your rating of our hotel and the feedback you have shared pertaining to our area and breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Jeffrey, Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for a one night stay.
Stayed 1 night in Jun 2023
Response from Manager on 26 Jun 2023
Hello Jeffrey,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Carlos,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.