Dear Kazuaki,Thank you for being a loyal patron of Dusit Thani Manila and for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered with the shower facilities during your stay.Your feedback regarding the shower situation is concerning, and we truly appreciate you bringing it to our attention. Ensuring the comfort and satisfaction of our guests is our top priority, and we take your comments very seriously.To address this matter promptly and effectively, we kindly ask for the room number or any additional details about your stay so that we can investigate the issue further and implement necessary improvements. Our goal is to provide consistently exceptional experiences for all our guests, and your feedback will help us achieve that.Once again, we apologize for the inconvenience you experienced, and we thank you for your understanding and cooperation. We look forward to hearing from you soon and to the opportunity to regain your trust and exceed your expectations on your next visit.Warm regards,Stanley LoGeneral Manager

Dear Ms. Ria,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location excellent. Providing convenient access to our guests is a top priority, and we're glad you appreciated it.We appreciate your feedback regarding the bathroom amenities. We are constantly striving to enhance the overall guest experience, and your input helps us identify areas for improvement. Rest assured, we will take your suggestion into consideration as we continue to make upgrades and enhancements to our facilities.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Stanley LoGeneral Manager

Dear Ms. Vivian, Thank you for choosing to stay with us whenever you visit the Philippines. We truly appreciate your loyalty and continued support.It's always a pleasure to welcome you back to our hotel, and we're delighted to be your preferred choice of accommodation during your visits to the country. Our team works hard to ensure that each stay is memorable and comfortable for our guests, and we're glad to hear that you've consistently enjoyed your experiences with us.We look forward to welcoming you back on your next trip home to the Philippines. Warm regards,Stanley LoGeneral Manager

Dear Mr. Darrio,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay at Dusit Thani Manila and that you would consider returning in the future.Ensuring our guests' satisfaction is our top priority, and we are thrilled to know that your experience met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are pleased to hear that we succeeded in making your stay enjoyable.We would be honored to welcome you back for another memorable stay at Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

Dear Garfield,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience or discomfort you experienced due to the condition of your room.Please rest assured that we take guest feedback seriously, and we will address the issues you mentioned promptly to ensure that our rooms meet the high standards of comfort and cleanliness that our guests expect and deserve.We appreciate your understanding and patience as we work to improve our facilities. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know.Warm regards,Stanley LoGeneral Manager

Dear Juanito, Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had a comfortable stay and received excellent service from our front desk team.Providing exceptional service and ensuring our guests' comfort are our top priorities, and it's rewarding to know that we succeeded in meeting your expectations. Your kind words will be shared with our team, and they will be delighted to hear that their efforts made a positive impact on your stay.We look forward to welcoming you back for another enjoyable experience at Dusit Thani Manila in the future. Warm regards,Stanley LoGeneral Manager

Dear Vella, Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that our front desk, Pantry, and transportation staff provided you with helpful and friendly service. Your kind words will be shared with our team, and they will be thrilled to know that their efforts were appreciated.We always strive to ensure that our guests feel welcome and well taken care of throughout their stay, and it's wonderful to hear when we succeed in doing so. We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.Warm regards,Stanley LoGeneral Manager

Dear Mr. Christopher Thank you for taking the time to share your feedback with us. We appreciate your input regarding the amenities provided in our suites.We apologize for any inconvenience caused by the absence of a microwave in your suite. We understand that modern conveniences like microwaves are important for our guests, especially in premier or executive suites. Please be assured that we take your feedback seriously, and we will review our suite amenities to ensure they meet the expectations of our discerning guests.Your satisfaction is our top priority, and we are committed to providing you with a comfortable and enjoyable stay. If there is anything else we can assist you with during your time with us, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager

Dear Ms. Annalyn, Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your compliments about our convenient location and the cleanliness of our rooms.We regret to hear about the issues you encountered during your stay. Please accept our apologies for any inconvenience caused by the smell in your room and the difficulty with the door. Your comments have been shared with our housekeeping and maintenance teams to address these concerns promptly and ensure that our rooms are both comfortable and functional for our guests.Regarding your experience at our breakfast buffet, we apologize that it did not meet your expectations. Your feedback about the food choices and the quality of the fruits served, particularly the mangoes, is valuable to us, and we will review our offerings to ensure they align with the expectations of our guests.We appreciate your constructive feedback as it helps us identify areas for improvement and enhance the overall experience for our guests. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.If you decide to stay with us again, please do not hesitate to contact our team directly, and we will do our utmost to ensure that your next visit exceeds your expectations in every aspect.Warm regards,Stanley LoGeneral Manager

Dear Kirandeep,Thank you for taking the time to share your feedback regarding your recent stay at Dusit Thani Manila. We sincerely apologize for the inconvenience and disappointment you experienced with the issues encountered during your stay.Your feedback regarding the recurring problems with the shower is concerning, and we assure you that we take such matters very seriously. We have shared your comments with our engineering team to address any underlying issues promptly and ensure that our facilities are functioning as expected to provide a comfortable experience for our guests.Furthermore, we regret that you were not provided with coffee and tea in your room, as this falls short of the standards we strive to maintain. Please accept our apologies for this oversight, and rest assured, we will take steps to ensure that all necessary amenities are readily available in our guest rooms.As a returning guest, your satisfaction is of utmost importance to us, and we are disappointed to hear that your recent stay did not meet your expectations. We value your continued loyalty and hope that you will give us another opportunity to provide you with the exceptional experience that you deserve.If you decide to stay with us again, please do not hesitate to reach out to our team directly so that we may personally ensure that your next visit exceeds your expectations in every aspect.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dusit Thani Manila in the future.Warm regards,Stanley LoGeneral Manager

Dear Ms. Jessica, Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be centrally located and that you had a fabulous experience with our staff.At Dusit Thani Manila, we strive to provide exceptional service and create memorable experiences for all our guests. Your kind words about our staff are truly appreciated, and we will make sure to pass along your compliments to our team.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with, please do not hesitate to reach out.Warm regards,Stanley LoGeneral Manager

Dear Ms. Cynthia,Thank you for taking the time to share your feedback following your recent stay at Dusit Thani Manila. We are thrilled to hear that you enjoyed your time with us and that our hotel's convenient location near shopping malls, coupled with its safety and the helpfulness of our staff, contributed to a memorable experience.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted that you found our property to meet your needs and expectations. Your kind words about our team's helpfulness are truly appreciated, and we will be sure to pass along your compliments to them.We hope you had a wonderful time exploring Makati and its vibrant surroundings during your stay with us. Should your travels bring you back to Manila, we would be honored to welcome you back to Dusit Thani Manila for another enjoyable experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Stanley LoGeneral Manager

Dear Ms. Cynthia,Thank you for taking the time to provide your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your comments and regret any inconvenience you experienced due to the condition of some appliances and amenities in your room.Please accept our sincere apologies for any inconvenience caused by the condition of the fridge, phone plugs, bathroom sink, shower room plugs, and carpets in your room. Your feedback is invaluable to us, and we will promptly address these issues to ensure that they are resolved and that our rooms meet the high standards of comfort and functionality that our guests expect and deserve.We are pleased to hear that despite these concerns, you still found our hotel to be nice overall. Your satisfaction is important to us, and we are committed to continuously improving our facilities and services to provide you with a more enjoyable and comfortable stay in the future.If you plan to stay with us again, please do not hesitate to reach out to our team directly, and we will do our utmost to ensure that your next experience exceeds your expectations.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to our hotel soon.Warm regards,Stanley LoGeneral Manager

Dear Mr. Nathaniel,Thank you for taking the time to share your feedback following your recent stay at Dusit Thani Manila. We are thrilled to hear that you found our rooms clean and safe, and that our employees were courteous throughout your stay.Maintaining a clean and safe environment for our guests is a top priority for us, and we are delighted that you recognized our efforts in this regard. Additionally, we take great pride in providing exceptional service to all our guests, and we are pleased to hear that our employees were courteous and attentive to your needs.Your positive feedback serves as great encouragement to our team as we continue to strive for excellence in hospitality. We are grateful for your patronage and look forward to welcoming you back for another memorable stay in the future.If there is anything specific you would like us to prepare for your next visit, please do not hesitate to let us know. Thank you once again for choosing to stay with us.Warm regards,Stanley LoGeneral Manager

Dear Ms. Mary,Thank you for sharing your feedback with us following your recent stay. We appreciate your kind words regarding our hotel's convenient location near Glorietta Mall.However, we regret to learn that you found certain aspects of your experience to be outdated compared to other properties. Please know that we continuously strive to enhance our facilities and services to meet and exceed the expectations of our discerning guests.Regarding the breakfast buffet, we apologize for any disappointment you may have experienced. Rest assured that your feedback has been shared with our culinary team for review and improvement.We truly value your patronage and hope to have the opportunity to welcome you back for an enhanced experience in the future.Warm regards,Stanley LoGeneral Manager

Dear Mr. Victor,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

Dear Mr. Jerry,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager

Dear Yasunori,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with your Samsung TV during your stay. Please rest assured that we take such issues very seriously and will work diligently to resolve them promptly.Our technical team will be notified immediately to investigate the malfunctioning TV in your room and ensure that it is repaired or replaced as soon as possible. Your comfort and satisfaction are of utmost importance to us, and we will do everything in our power to rectify this situation.Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to address this issue.Warm regards,Stanley LoGeneral Manager

Dear Corine, Thank you for your glowing review! We are thrilled to hear that our hotel staff made you feel welcome and exceeded your expectations during your stay. Providing personalized service and creating a welcoming atmosphere is a top priority for us, and it's heartening to know that our efforts were appreciated.Your feedback is truly valuable to us, and we look forward to welcoming you back for another memorable experience in the future.Warm regards,Stanley LoGeneral Manager

Dear Ms. Pauline, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be professional and helpful, and that our hotel's location was convenient for your shopping and exploration needs in Makati.We apologize for any inconvenience you experienced with our self car parking being full, resulting in the need to use valet parking. Your feedback is valuable to us, and we will certainly review our parking procedures to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope that this did not detract too much from your overall enjoyment of your stay with us. Please do not hesitate to reach out if there is anything further we can assist you with.Warm regards,Stanley LoGeneral Manager

Dear Wei,Thank you for your kind words! We are delighted to hear that you found our staff to be very friendly. Providing warm and welcoming service is at the core of what we do, and it's wonderful to know that our team members made a positive impression on you during your stay.We truly appreciate your feedback and look forward to welcoming you back for another exceptional experience in the future.Warm regards,Stanley LoGeneral Manager

Dear Mr. Kevin,Thank you for sharing your delightful experience with us following your recent stay at Dusit Thani Manila. We are truly delighted to hear that our staff exceeded your expectations and provided you with exceptional service.We take great pride in our team's dedication to delivering memorable experiences for our guests, and it brings us joy to know that their efforts were recognized and appreciated by you.We're thrilled that you found our location convenient and that you enjoyed the proximity to Glorietta and Greenbelt. We aim to provide a seamless and enjoyable stay for our guests, and it's wonderful to know that you had a great staycation with us.Thank you for choosing Dusit Thani Manila. We can't wait to welcome you back soon for another fantastic stay!Warm regards,Stanley LoGeneral Manager

Dear Kazuhiko,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

Dear Ms. Mary Ann,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

Dear Mr. Matthew,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

Dear Shosei,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. It is disheartening to learn that your experience did not meet your expectations, especially after being a loyal guest for over a decade.Please rest assured that we take your comments seriously, and we have already taken immediate steps to address the concerns you raised. Our housekeeping team is conducting a thorough inspection of all rooms to ensure that cleanliness standards are consistently maintained. Additionally, we are looking into improving the functionality of our dryers to prevent any inconvenience to our guests in the future.We truly value your continued patronage, and we are committed to providing you with the exceptional service and accommodations that you deserve. Should you decide to stay with us again, please do not hesitate to reach out to our guest relations team so that we can ensure your next experience is nothing short of perfect.Thank you for your understanding, and we look forward to welcoming you back to Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

Dear Mr. Mark,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any inconvenience you experienced due to maintenance issues in your room.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. Please rest assured that we are taking immediate steps to address the maintenance issues you encountered to prevent similar occurrences in the future.We appreciate your continued patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Thank you for your understanding.Warm regards,Stanley LoGeneral Manager

Dear Ms. Annie,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

Dear Deogracias,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

Dear Ms. Virgie,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

Dear Osbert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

Dear Ms. Nidia,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

Dear Ms. Nidia, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay, especially regarding the recognition of your VIP status and your experience in the Club room.Your feedback is invaluable to us, and we take your comments seriously. We strive to provide exceptional service to all our guests, and it is regrettable to hear that we fell short of meeting your expectations in this regard. Rest assured, we will review our procedures to ensure that our VIP guests receive the recognition and privileges they deserve.Regarding your experience in the Club room, we apologize if it did not meet your expectations. We continuously strive to enhance the offerings and amenities in all our room categories to provide a memorable stay for our guests.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you plan to visit us again, please don't hesitate to reach out to our team directly, and we will ensure that your stay is nothing short of exceptional.Warm regards,Stanley LoGeneral Manager

Dear Ms. Irene,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

Dear Ms. Evelyn,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley LoGeneral Manager

Dear Ms. Marissa,Thank you for sharing your feedback regarding your recent stay at Dusit Thani Manila.We are delighted to hear that you found our lobby beautiful, clean, and enjoyed the ambiance of our restaurants and bar. It's also wonderful to know that you experienced friendly and courteous service from our staff.However, we apologize for any inconvenience caused by the condition of your room. Your comments regarding the need for a refresh in terms of paint and the condition of the bed and comforter have been duly noted, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your valuable feedback as it helps us identify areas for enhancement. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret if we fell short of your expectations on this occasion.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Warm regards,Stanley LoGeneral Manager

Dear Ms. Arabella,Thank you for taking the time to rate us. We would like to know more details of your experience as we hope to improve the aspects that matter more to our guests and get your perfect rating. We look forward to providing you a more satisfying stay in the future.Warm regards, Stanley LoGeneral Manager

Dear Ms. Corazon,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

Dear Ms. Marcia,Thank you for taking the time to share your feedback following your recent stay at Dusit Thani Manila.We are pleased to hear that you found our hotel conveniently located near shopping malls, and that you felt safe and comfortable in our clean environment. Additionally, we are glad to know that you enjoyed the great breakfast at The Pantry.Please accept our sincere apologies for any inconvenience caused by the cappuccino machine being down on your second morning with us. We understand how important it is to start the day with your preferred beverage, and we regret that we were unable to provide this service as expected. Rest assured, we have addressed this issue with our team to ensure that it does not happen again in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Stanley LoGeneral Manager

Dear Humphrey,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be very friendly and respectful during your stay. Providing exceptional service with a warm and welcoming attitude is always our priority, and we are glad that our team members made a positive impression on you.We truly appreciate your kind words and recognition of our staff's efforts. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another wonderful experience at Dusit Thani Manila in the near future.Warm regards,Stanley LoGeneral Manager

Dear Mauro,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

Dear Ms. Teresita, Thank you for sharing your feedback regarding your recent stay at Dusit Thani Manila. We appreciate your kind words about our friendly staff.However, we are truly sorry to learn about your experience with the musty smell of the carpeting. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Rest assured, we take cleanliness and comfort very seriously, and we will address this issue promptly with our housekeeping team to ensure that such concerns are rectified.We value your feedback as it helps us improve our services and facilities for the benefit of our guests. Should you choose to stay with us again in the future, we will do our utmost to ensure a more pleasant experience.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back to our hotel for a more enjoyable stay.Warm regards,Stanley LoGeneral Manager

Dear Reuben Carlos,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Stanley Lo General Manager

Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at Dusit Thani Manila. We sincerely apologize for any inconvenience you experienced regarding the response to your inquiry about lost items.We deeply regret that we did not meet your expectations in this regard, and we understand the importance of prompt and thorough communication, especially in situations involving lost items. Rest assured, we take such matters seriously, and we will be reviewing our procedures to ensure that any future inquiries are handled promptly and efficiently.Your comments regarding the comparison with another hotel in Manila and the equipment issues have been duly noted. We strive to provide exceptional service and maintain our facilities to the highest standards, and we apologize for any shortcomings you encountered in this regard.However, we are delighted to hear that you were satisfied with our breakfast offerings. Guest satisfaction is our top priority, and we are pleased that we were able to meet your expectations in this aspect of your stay.We truly value your feedback as it helps us identify areas for improvement and ensure that we continue to deliver outstanding service to all our guests. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that exceeds your expectations.Warm regards,Stanley LoGeneral Manager

Dear Virgilio,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

Dear Ms. Rowena,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager