The staff kept putting the room's air conditioner on while we were out but it was faulty, we couldn't get it warmer than 15-17 deg. Cel in winter! That was just horrible and I started to get a little sick. We asked them repeatedly for assistance but they didn't know what to do.
Otherwise, the staff were very good and helpful in general.
The breakfast buffet was ample and varied, but bland and not flavorful. The restaurant is not on par with international 5 star, and the coffees were always served cold, especially the cappuccino.
The hotel is large and open, and well designed. The central courtyard gardens are beautiful.
Across the road from the lobby, you can walk to the small new shopping district, that supplies all the basics.