Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of Pure Salt Garonda - Adults Only

4 out of 5
Pure Salt Garonda - Adults Only
Calle Mar Negra 2, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 551 out of 918 reviews" "
Rating 8 - Good. 282 out of 918 reviews" "
Rating 6 - Okay. 56 out of 918 reviews" "
Rating 4 - Poor. 23 out of 918 reviews" "
Rating 2 - Terrible. 6 out of 918 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jagdeep Singh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Having booked a property with air-conditioning we were very much looking forward to our return trip to this hotel. The temperature was circa 30 degrees daily. This time, the air-conditioning was switched off "due to the environment" and we were asked to leave our balcony doors open. We asked for the air-conditioning to be switched on, again refused (we have this refusal in writing from the hotel!). Balcony door open meant noise and pollution coming into the room, also safety issues. A fan was provided, but too noisy and impossible to sleep through. Also, it simply circulated warm air around the room. When paying for a specifically advertised facility, it should be provided. Expedia need to review the advertising before allowing bookings.
Stayed 4 nights in Apr 2024
Response from Garonda on 15 Apr 2024
Dear Jagdeep,Thank you for your opinion about our facilities after your recent visit.Indeed, as we informed you at the hotel, during the winter season we have heating and in summer air conditioning. We have a general system for the entire hotel so we cannot modify the AC/heating system individually for each client.In the Balearic Islands we have a law imposed by the government to control the maximum and minimum temperatures of AC and heating in hotels, for this reason and that the average temperature during the night is lower than the stipulated figures, it is not possible to activate AC. We are sorry for any inconvenience this may cause, we always try to find solutions to our customers' problems, as in your case with a fan that was not enough apparently.Add that our establishment is safe and also our balconies, since they have sufficient separation between each room and to date we have not received complaints from other clients about heat in the room, since at night the temperature still coolsWe hope that this experience does not prevent you from returning on a future occasion for a second opportunity to enjoy.Best regards,

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, staff very friendly. Hotel very clean. Only downside was the bed was so uncomfortable
Stayed 4 nights in Mar 2024
Response from Garonda on 29 Mar 2024
Dear Lawrence,Thank you for sharing your recent visit to our hotel.We are happy to know that we have been able to offer you a satisfactory stay and that highlights the kindness of our staff, always willing to help when necessary and the great work done by our cleaning team.We are sorry that the bed was not to your liking, we would have loved to be able to offer you a solution during your stay. Try always to communicate your requests with our reception and we will do everything within our possibilities to help you.We hope to see you back soon.Best regards,

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Pure Salt in the summer of 2016, and a revisit for 2024 was overdue. An early break in March to Playa de Palma was our first, the hotel was ready for guests with all services on offer made available. Whilst there plenty of food option outside the hotel I recommend you try the tapas restaurant Mikel & Pintxo. The food is superb tapas and meals lunch and evening and perfect also for an evening drink. Ask the staff for a Lumamba ! We also suggest the Spa the service I received exceeded my expectations. It’s been a while and new memories made here, I would like to add it’s time for some TLC in places our room had a towel radiator that didn’t work and was very dusty, the coffee machine is espresso only and the TV signal hit and miss, but I get that it was windy !!! Not enough in this detail to stop me coming back thank you ☀️
Stayed 4 nights in Mar 2024
Response from Garonda on 29 Mar 2024
Dear Jane,Thank you very much for visiting us again on this occasion and for sharing your experience with other travelers.We appreciate your kind words regarding the services you have received in our wellness center and spa and that you have enjoyed the gastronomic offer of our Mikel & Pintxo restaurant.It is a pleasure to know that we have been able to create a beautiful memory of your stay with us.We take note of your comment regarding the room and we will discuss it with the department involved and we are sorry for the inconvenience with the TV signal due to the strong wind. Also tell you that we have milk for coffee in the room.It will be a pleasure to welcome you again on your next getaway to Playa de Palma.Best regards.Joey García

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall myself and my friend enjoyed our stay here! The hotel sits right on the ocean with plenty of food options all around. We're American though and didn't know that this area is primarily stayed in by German tourists (not a big deal) but many options around the hotel are geared towards them. The staff were kind and the hotel grounds were very beautiful outside. I did use the gym once and it was soo hot so maybe they can turn on the AC. Other than that, the stay was nice!
Response from Garonda on 20 Mar 2024
Dear Amber,We thank you for visiting our hotel recently and for the positive review you gave us.We are sorry that the tourist area has not convinced you too much and we will review your comment about the gym.On the other hand, we are happy to read that your stay has been pleasant and that our hotel, gardens and location have been to your liking and that you have a nice memory. Thank you for your mention of our staff, we work daily to satisfy our customers.We hope to welcome you again in the future.Best regards,Garonda team

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. Especially Lucia
Stayed 2 nights in Mar 2024
Response from Garonda on 19 Mar 2024
Dear Calvin,Thank you for your very positive evaluation and your personal mention of Lucia. We are happy to know that our team lives up to expectations and is always ready to help our clients.We look forward to seeing you on your next visit.Best regards.Garonda team,

10/10 Excellent

Tonya

Stayed 2 nights in Mar 2024
Response from Garonda on 5 Apr 2024
Dear Tonya,Thank you very much for taking a few minutes of your time to share your recent visit to our pure salt garonda hotel.We are happy to know through your positive review that you have enjoyed your stay with us and we have been able to satisfy your needs and meet your expectations.Our team works daily with the aim of offering the best service and experience to customers, as it is very important to us.It will be a pleasure to welcome you back to our hotel in the future.Best regards,

10/10 Excellent

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and breakfast were exceptional. We had two lunches on the terrace and the food was fresh and delicious. All staff at the hotel were friendly, and accommodated our dietary requests.
Stayed 3 nights in Mar 2024
Response from Garonda on 19 Mar 2024
Dear Gwen,Thank you for taking a few minutes of your time to rate your experience at our hotel.It is a joy to read your positive comments and know that you enjoyed your stay, our food and the staff and that we were able to satisfy your needs.We hope to see you soon again in our establishment for another positive experience.Best regards.Garonda team,

10/10 Excellent

Nelly F

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, wonderful, helpful staff. Spa was nice, when looking around it was suggested to book a slot at the Spa which was easy to do and we always managed to get in when we requested, could do with a little better cleaning especially the tiles in the hot tub. Room was lovely, clean and spacious, we had a balcony overlooking the gardens. We stayed on a B&B basis and the buffet breakfast was very good, lots of options. The hotels main guests are German, the area is in fact geared mainly to German visitors.
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 28 Oct 2023
Dear Ms. Jacqueline,Thank you for taking the time to share your experience at our hotel! We are delighted to know that you enjoyed your stay and that you appreciated our beautiful location, the service of our staff and the quality of our breakfast buffet. We greatly value your praise and positive comments.We also appreciate your feedback on the spa and jacuzzi tiles. We take your feedback seriously and are already working to improve the cleanliness of that area to ensure an even better experience in the future.Our clientele is diverse, and although the area may attract mainly German visitors, we welcome guests of all nationalities. We strive to create a welcoming and hospitable environment for all of our visitors.We hope to have the pleasure of welcoming you again in the future and offer you an even more memorable experience.Thank you again for choosing our hotel and for your valuable comments.Kind regards,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was wonderful. From the friendly and helpful front desk staff, the clean rooms and facilities, the great breakfast buffet, and the fantastic location. We felt truly spoiled in this hotel. I highly recommend it!
Stayed 4 nights in Oct 2023
Response from Guest Manager Garonda on 27 Oct 2023
Dear Ms. Corinne,On behalf of the entire hotel team, we would like to express our sincere gratitude for your wonderful review and the top rating you have given us on Expedia. We are delighted to know that she enjoyed her stay with us and that she felt pampered during her visit.We are proud to know that she had such a positive experience at our hotel. Knowing that she found our front desk staff friendly and helpful is very satisfying as we strive to provide attentive and personalized service to all of our guests.The cleanliness and maintenance of our facilities is a priority for us, and we are delighted that you have noticed the cleanliness of the rooms and common areas. Praising our breakfast buffet and highlighting its fantastic location fills us with joy, as these are areas where we work hard to exceed our guests' expectations.Your high recommendation is an honor for us and inspires us to continue offering quality service. If you ever decide to visit us again, we will be happy to welcome you and make sure your next stay is just as pleasant.Thank you for choosing our hotel and for sharing your kind comments. We value your opinion and hope to welcome you again in the future.Sincerely,RaquelGuest ManagerPure Salt Garonda

4/10 Poor

Lucero

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold in our room through the ceiling and the room had a horrible smell to it, we didn't get the cleaning service on the last two days we visited and smell was more intense we almost felt sick because if this. They really need to update the facility and inspect the guest rooms better. Soon as you walked in the room smell was awful throughout the stay. Location is great we should have asked for a room change but we thought it was normal until i found the mold and took pictures. Room ventilation was also poor due to blocked ducts by dust. Breakfast was included in stay, staff services were great. I would not visit this location again. Spa is small and inexperienced the staff poured so much oil in my hair for a head massage that the stench lingered for days after as oil is hard to remove from hair, that was a concern for me as I use the spas a lot and this has never been performed to that extent. Overall my husband and i made the best to stay out of the room to try and enjoy our honeymoon stay but I will not be returning with them ever. Our health felt at risk in our room.
Stayed 5 nights in Oct 2023
Response from Guest Manager Garonda on 27 Oct 2023
Dear Ms. Lucero,First of all, we would like to express our deepest regrets for the unpleasant experience you had during your stay at our hotel. We appreciate your honest feedback as it helps us to identify areas where we need to improve in order to provide our guests with a more satisfying experience. Your feedback is invaluable to us.We deeply regret that you found mould in your room and that you experienced an unpleasant odour and that the air conditioning was not working properly. This is unacceptable and we will take immediate action to address this issue. Our priority is to ensure the cleanliness and comfort of all our rooms, and we regret that a cleaning service was not carried out on the last two days of your stay. This does not reflect our standards of service and we will take steps to improve our cleaning and maintenance process. Please, the next time you have a problem in the room, let the reception know immediately, we would have gone to see if we can fix it or else we would have changed your room and you could have enjoyed your honeymoon as you and we wish, as for us we wish the best for our guests.Regarding the spa and the 90-minute Abhyanga massage, we understand your concerns with oil in your hair. It is usually reported when doing this type of massage that the entire body and head are smeared with oil and massaged strand by strand of hair and hence the oil. We will review our procedures to ensure that the customer is well informed.Thank you for your good message about our breakfast staff, we will pass on your wordsWe understand your decision not to return to our hotel, but we would like to assure you that we are committed to taking the necessary measures to improve our services and facilities. We want our guests to have a positive experience while staying with us.We sincerely regret the inconvenience you experienced during your honeymoon. If at any time you decide to reconsider and give our hotel another chance, we will be happy to do everything we can to make your stay exceptional.Thank you for your comments, which help us improve our standards and services.Sincerely,RaquelGuest Manager Pure Salt Garonda

10/10 Excellent

King Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, it’s walking distance to the busier part but far away to be in a quiet area. There are some great restaurants nearby. Loved it offers so many options with the beach, pool, rooftop area and spa.
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 22 Oct 2023
Dear Mr. King Yee We are extremely pleased to receive your review and top rating on Expedia. His opinion is invaluable to us and it fills us with joy to know that you enjoyed your stay at our hotel.It is particularly gratifying to read that you appreciated our location. We are committed to offering our guests the best of both worlds: being within walking distance of the busiest part, but far enough away to provide the peace of mind you are looking for. It's also great that you explored the nearby restaurants and had a satisfying dining experience.Our amenity offering, including beach, pool, rooftop area and spa, is an integral part of what we want to provide to our guests. We strive to ensure that your stay is as pleasant as possible, and it's wonderful to know that you enjoyed these options.We hope your time with us has been relaxing and enriching. We would love to welcome you again in the future.We thank you once again for choosing our hotel and we send you a cordial greeting.Sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Rafael, Valley Stream

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Super nice staff. The only complaint I have was the smell that we had in the room. Room was super clean but anytime you walked in you had a mildew smell. We had to keep the windows open.
Stayed 2 nights in Oct 2023
Response from Guest Manager Garonda on 20 Oct 2023
Dear Mr. Rafael,We would like to express our sincere appreciation for your top rating on Expedia and for taking the time to share your comments about your recent stay at our property. We are glad to hear that overall you enjoyed your experience and found our staff friendly.However, we deeply regret that you experienced a musty smell in your room. We appreciate you pointing out this issue, as your feedback is essential to improving our services and ensuring that each stay is as comfortable as possible.We take your concern seriously and will get to work immediately to address and resolve the room odour issue you mentioned. Cleanliness and maintenance are top priorities for us, and we will review the situation closely to avoid a recurrence in the future.We hope that this isolated situation has not significantly affected your experience at our hotel. We value your feedback and appreciate the opportunity to improve.Should you decide to visit us again in the future, we look forward to welcoming you and ensuring you have a trouble-free stay. Your satisfaction is of the utmost importance to us.Thank you once again for choosing our property and for your feedback. We are committed to providing exceptional service and look forward to the opportunity to serve you better on your next visit.Yours sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Renee Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garonda Hotel is one of the finest hotels I have ever stayed in. Excellent service and the junior suite(510) was the perfect room for me. Lucia, Raquel,Miguel,Silvana,Mori,Jas were all wonderful! You made our stay extra special! Muchas gracias! I like the breakfast buffet! So many to choose from! 1 indoor and 1 outdoor pool, a spa(need to book ahead) which I was very happy I took the time for. The skydeck is brilliant. The hotel is very convenient to
Stayed 5 nights in Oct 2023
Response from Guest Manager Garonda on 20 Oct 2023
Dear Ms René Rose,It is a pleasure to receive your kind words and to know that your stay at the Hotel Garonda was an exceptional experience. We are very pleased that you enjoyed your stay and that you found our hotel among the best you have ever stayed in.We are delighted to know that the junior suite (510) was the perfect choice for you and that you enjoyed our service. Lucia, Raquel, Miguel, Silvana, Mori and Jas are valued members of our team, and we will be sure to pass on your compliments. They made your stay special, and that is what we strive to achieve with each of our guests.We appreciate you mentioning your approval of the breakfast buffet, the facilities such as the pools, spa and skydeck, as well as our location. We are delighted that you enjoyed all of these amenities.Also, on my behalf of Raquel, I would like to express my appreciation for your personal message. We greatly value your feedback and are committed to continuing to provide exceptional service.We look forward to the pleasure of welcoming you back in the future. We will always be here to provide you with an unforgettable experience.Thank you once again for your support and for choosing Hotel Garonda.Yours sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, would recommend!
Stayed 4 nights in Oct 2023
Response from Guest Manager Garonda on 20 Oct 2023
Dear Ms Maria,I hope you had a safe return home. We would like to express our sincere appreciation for your top rating and kind words about your experience at our hotel. We are delighted to know that you enjoyed your stay and that you consider our place as a beautiful destination.Your recommendation is a valuable testament to our constant effort to provide exceptional service to our guests. Knowing that you had such a positive experience fills us with joy and pride.Should you ever decide to visit us again, we would be delighted to welcome you back and ensure that your next stay is equally memorable. Your satisfaction is our greatest reward.Thank you once again for your support and kind words.We hope you have an exceptional day and that we can welcome you back in the future.Yours sincerely,RaquelGuest ManagerPure Salt Garonda

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and facilities unfortunately questionable guests staying up late being noisey not restful
Stayed 4 nights in Oct 2023
Response from Guest Manager Garonda on 16 Oct 2023
Dear Ms Rebecca,We appreciate your review on Expedia and your kind words about our staff and facilities. We are glad to hear that you appreciated these aspects during your stay at our hotel.We deeply regret that you experienced inconvenience due to the behaviour of other guests. We understand that noise and lack of rest can be frustrating. The comfort and tranquility of our guests is a priority for us.We take your comments very seriously and will share this information with our team to address this situation and improve our guests' experience. We are committed to ensuring that all guests enjoy a relaxing and pleasant stay.We hope that you will give us another opportunity in the future to demonstrate that we are taking steps to address these concerns and provide you with a more satisfying experience. Thank you for your feedback and your patience. We value your choice to stay with us and look forward to serving you again.Best regards,RaquelGuest ManagerPure Salt Garonda

8/10 Good

Clare

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very friendly staff. Breakfast was lovely with a good selection of hot and cold options. Overlooking the sea with lots of restaurants, bars, shops in walking distance. Definitely visit again.
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 14 Oct 2023
Dear Ms. Claire,Thank you for your kind review! We are glad to know that she enjoyed her stay at our hotel and that she had a positive experience. We appreciate your 4 out of 5 rating and your glowing comments.We are delighted that you appreciated our friendly staff and enjoyed the delicious breakfast with a wide variety of options. Our beachfront location and proximity to restaurants, bars and shops are things we really value, and we're glad you mentioned it.We hope to welcome you again in the future. If you need anything else or have any suggestions to improve your next visit, please don't hesitate to let us know. We are here to make sure your stay is exceptional.Thank you for choosing our hotel, and we hope to welcome you again soon.Kind regards,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel & absolutely plan on coming back! The lobby smelled amazing & fresh. Our room was perfect & clean with a very comfortable bed and all necessary amenities. This hotel was right on the beach and had the most amazing views. The breakfast here was delicious and what we needed to make our stay comfortable and relaxing. The staff was extremely friendly and knowledgeable and always at the ready to assist with anything we needed, such as booking massages, storing luggage after check out, and calling cabs for us at a moments notice. Highly recommend this hotel !
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 13 Oct 2023
Dear Ms. Brenda,We are very happy to hear that you enjoyed your stay at our hotel and that you gave us the highest rating on Expedia. Your kind review gives us great satisfaction and motivates us to continue to provide exceptional service to our guests.We are proud to know that the lobby smelled amazing and fresh, that your room was perfect and clean, and that you found the bed very comfortable. It is also great to know that you enjoyed the stunning views from the hotel and that the breakfast met your expectations for a comfortable and relaxing stay.Our staff always strive to provide a friendly and knowledgeable service, and we are delighted that they were able to assist with your needs, such as booking massages, storing luggage and hailing taxis.We greatly appreciate your high recommendation of our hotel and look forward to welcoming you back on your next visit. Please do not hesitate to contact us should you require anything in the future.Thank you for choosing our hotel and for sharing your positive experience.Yours sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

jeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Beautiful pool, indoor and outdoor, roof bar and lounge, they greeted us with a champagne and a heart decor in the room. We had an exceptional service. We will come back and I recommend this hotel
Stayed 1 night in Oct 2023
Response from Guest Manager Garonda on 12 Oct 2023
Dear Ms. Jeny,We sincerely appreciate your top rating on Expedia and for sharing your experience at our hotel. Your kind words are a source of inspiration to our team and we are pleased to know that you had an exceptional stay.We are glad you enjoyed the exceptional service we offer, as well as our beautiful pools, rooftop bar and lounge. It's also gratifying to know that our champagne welcome and the special decor in your room helped make your stay even more memorable.It is an honor for us to know that you plan to return and that you recommend our hotel. We hope to have the pleasure of serving you again in the future and continue providing memorable experiences.Thank you for your trust in our establishment. We are here to serve you and look forward to welcoming you again on your next visit.Kind regards,RaquelGuest ManagerPure Salt garonda

8/10 Good

Alba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, modern amenities, friendly staff etc
Stayed 3 nights in Sep 2023
Response from Guest Manager Garonda on 12 Oct 2023
Dear Ms. Alba,We sincerely appreciate your 5-star rating on Expedia and your kind words about your stay at our hotel. Your feedback is greatly appreciated and we are glad to know that your experience was satisfactory.We are pleased that you found our prime location, modern amenities and experienced friendly treatment from our staff. Our mission is to provide our guests with an exceptional experience, and your feedback is an encouragement to our team.We hope that on future visits you continue to enjoy all the positive aspects of your stay and that you have the opportunity to once again experience the quality and service that characterize our establishment.Thank you for your trust in our hotel. We are here to serve you and hope to welcome you again in the future.Kind regards,RaquelGuest ManagerPure Salt Garonda

8/10 Good

Imonitie Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Guest Manager Garonda on 31 Oct 2023
Dear Mr. Michael,It is a pleasure to receive your 4 out of 5 rating on Expedia and we sincerely appreciate you choosing our establishment for your stay. We value our guests' feedback very much as it helps us to maintain and improve our quality standards.Our main goal is to ensure that every stay with us is 5 star, and your feedback is essential in helping us to achieve this. We appreciate your time and your confidence in us. We hope you will give us the opportunity to welcome you back in the future and exceed your expectations.If you have any questions or need further assistance, please do not hesitate to contact us at any time.Thank you once again for your choice of accommodation and for sharing your comments with us.Yours sincerely,Raquel Guest ManagerPure Salt Garonda

8/10 Good

Ronald, Madera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Access to the beach and promenade were great. Restaurants were nice. Staff were friendly and professional.
Stayed 6 nights in Oct 2023
Response from Guest Manager Garonda on 12 Oct 2023
Dear Mr. Roland,We sincerely appreciate your rating on Expedia and for taking the time to share your comments about your stay. Your feedback is valuable to us and we are glad to know that there were aspects of your visit that you enjoyed.We are pleased that you found our location excellent and that you enjoyed access to the beach and boardwalk. It is also gratifying to know that the restaurants lived up to your expectations and that you experienced friendly and professional treatment from our staff.Your opinion is an encouragement to our team, and we are committed to continuing to provide exceptional service and constantly improving to ensure that your next stay is even more satisfactory in every way.Thank you for your trust in our establishment. We hope to welcome you again in the future and offer you an even more memorable experience.Kind regards,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay would come back soon
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 9 Oct 2023
Dear Mr. BrandonThank you very much for your kind review and for giving us the highest rating on Expedia! We are delighted to know that he had a great stay with us and that he enjoyed his experience. His satisfaction is our number one priority, and we are happy to know that we met his expectations.We look forward to welcoming you again in the near future. We are always here to offer you the best experience possible.Thank you for choosing us and for taking the time to share your comments.We hope to see you soon!Sincerely,RaquelPure Salt Garonda

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really modern with a stunning rooftop. Great location right on the beach with loads of shops.
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 8 Oct 2023
Dear Ms. Helen,We sincerely thank you for your top rating on Expedia for our Hotel Pure Salt Garonda and for your kind words! We are delighted that you had such a positive experience during your stay and that you enjoyed our modern facilities and impressive roof terrace.Our beachfront location and proximity to shopping are features we greatly appreciate, and we're glad you found them convenient.We look forward to welcoming you again in the future so that you can continue to enjoy our hospitality and all that our hotel has to offer.We appreciate your trust in our hotel and your continued support.Sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with the beautiful view
Stayed 3 nights in Oct 2023
Response from Guest Manager Garonda on 7 Oct 2023
Dear Ms. Irina,We are very pleased to receive your top rating on Expedia and to read your kind review of your stay at our hotel. We are delighted that you enjoyed your experience and that you appreciated the beauty of our facilities and the views we offer.At Pure Salt Garonda we constantly strive to provide our guests with a pleasant and comfortable environment and breathtaking views to enhance their experience. Your positive feedback is an encouragement to our entire team, as it motivates us to continue working with passion and dedication.We appreciate your confidence in our hotel and look forward to welcoming you back in the future. Thank you for choosing Pure Salt Garonda for your stay and for sharing your experience with us.Yours sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Melanie Polanco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better than I expected and more beautiful than the pictures show. I stayed in the Junior suite and it was worth every penny. AMAZING views. The hotel location couldn’t have been more convenient. The hotel staff made my stay extra special with their dedication and attention to detail. A special thanks to hotel staff Maya and Luisa for accommodating all my special requests. A huge shoutout to the service staff for providing excellent service and delicious made to order foods. I felt like a 5 star client!
Stayed 1 night in Oct 2023
Response from Guest Manager Garonda on 5 Oct 2023
Dear Ms PolancoWe were overwhelmed with joy to receive your incredible feedback and top rating! We are delighted to hear that your experience at our hotel exceeded your expectations and that you enjoyed your stay in the Junior Suite.It is very gratifying to hear that you were impressed by the views and that you found the hotel's location so convenient. At Pure Salt Garonda, we strive to provide our guests with an exceptional and comfortable experience, and it is comforting to know that we achieved this in your case.Our staff, especially Maya and Lucia, are very grateful for your kind words and for mentioning your dedication and attention to detail. We will pass on your compliments to our entire team as they work tirelessly to ensure that every guest feels special and well looked after.We also appreciate your mention of the personalised dining service. We aim to offer delicious dining options and are happy that you enjoyed them.We sincerely hope to have the pleasure of welcoming you back in the future. Your satisfaction is our greatest reward and motivates us to continue to provide quality service to all our guests.Thank you for choosing Hotel Pure Salt Garonda for your stay and for sharing your positive experience with us.Best RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, easy check-in with no surprises, and great room with view as advertised.
Stayed 2 nights in Sep 2023
Response from Guest Manager Garonda on 25 Sep 2023
Dear TomWe sincerely appreciate your generous rating and kind words about your experience at our establishment. We are pleased to know that you were completely satisfied with your stay.It is gratifying to know that you found our staff pleasant and that the check-in process was easy and without surprises. Our goal is to make our guests' experience as pleasant as possible from the moment they arrive.Additionally, we are glad that you enjoyed your room and the view, as advertised. We strive to provide comfortable accommodation and a memorable experience for all our guests, and it is heartwarming to receive your positive feedback.We hope to have the pleasure of welcoming you again in the future and providing you with another exceptional stay.Thank you for your visit and for sharing your experience on Expedia.Best RegardsRaquelGuest Manager

10/10 Excellent

Catherine

Stayed 4 nights in Sep 2023
Response from Guest Manager Garonda on 9 Oct 2023
Dear Ms. Catherine,We want to express our sincere gratitude for having given us the highest rating on Expedia. His opinion and feedback are very important to us, and we are delighted to know that she had a satisfactory experience at our hotel.Even though you may not have left a detailed review, your top rating is a testament to your satisfaction, and that is extremely valuable to us. We are pleased to know that her stay met her expectations and that she enjoyed her time at our establishment.We hope to have the pleasure of welcoming you again in the future and ensure that your next stay is equally satisfactory.Thank you once again for your rating and choosing our hotel.Sincerely,RaquelGuest ManaagerPure Salt Garonda

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Right on the beach. Sixth floor was incredible. Loves the splash pool and the great staff.
Response from Guest Manager Garonda on 16 Sep 2023
Dear Mr. WilliamWe sincerely appreciate your valuable feedback and the top rating you have given us. We are pleased to hear that you enjoyed our facilities, especially the beachfront location and your roof top experience.We are glad to hear that you enjoyed our splash pool, we are also glad that you found all our staff attentive, friendly and helpful, we all work very hard to make this happen and your words motivate us to keep working hard and improving. At Pure Salt Garonda we aim to provide our guests with an exceptional experience and your positive feedback motivates us to keep working in that direction.We hope to have the pleasure of welcoming you back in the near future and thank you again for choosing us and for sharing your feedback.Yours sincerely,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

ROSIBEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a new hotel . Clean walls in the bedroom, balcony in front of the ocean , with clean windows was awesome, spotless room, has everything we need , iron, hair dryer, enough pillows, air conditioner works , we stayed in Berlin, Prague, Amsterdam, Paris , all air conditioners did not cool the bedroom, and it was at the maximum, reception desk said all Europe air conditioning are like that , well not this hotel , everything was great , Mathias and Lucia at front desk were great, so nice , Miguel at the breakfast place so kind , food for breakfast was delicious a lot of variety of fruits , will come back here in a heartbeat ♥️thank u for a great service and making us feel special
Stayed 3 nights in Sep 2023
Response from Guest Manager Garonda on 16 Sep 2023
Dear Ms. RosibelWe sincerely appreciate your generous review and the top rating you have given us. We are very pleased to hear that you enjoyed your stay at our hotel and that you were impressed by various aspects of your experience.It is gratifying to know that you found our facilities to be in excellent condition, from the clean walls in the room to the balcony overlooking the sea. We pride ourselves on offering spotless, well-appointed rooms and are pleased to know that everything was to your satisfaction, from the iron and hairdryer to the quality of our pillows and the performance of the air conditioning.It is true that the European climate can vary, but we are delighted that you found our air conditioning system efficient and comfortable for your stay.We will pass on your compliments to Mathias, Lucia and Miguel for their kindness and professionalism, and I will make sure they know how much you appreciated their services.We strive to provide an exceptional experience for our guests, and your kind words motivate us to continue working in that direction.We look forward to welcoming you back on your next visit. Once again, thank you for choosing us and for making us feel special with your kind comment.Yours sincerely,RaquelGuest managerPure Salt Garonda

10/10 Excellent

Hei Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very great stay, we got great views from our room. The breakfast comes in a wide selection of food and the staffs were most helpful and friendly. Location is great, right by the beach and with loads of restaurants and shops. For parking, it is quite easy to find a spot close to the hotel. There’s swimming pool, spa and gym in the hotel.
Stayed 5 nights in Sep 2023
Response from Guest Manager Garonda on 10 Sep 2023
Dear Hei Man,We sincerely appreciate your kind words and are pleased to hear that you had a wonderful stay at our hotel. It is a pleasure to know that you enjoyed the magnificent views from your room and that the breakfast with its wide selection of food met your expectations.We are proud that our staff was helpful and friendly during your stay, as we work hard to provide exceptional service to our guests. The hotel's location, close to the beach and surrounded by restaurants and shops, is certainly one of our strengths, and we are glad that you found easy parking nearby.We are also pleased that you had the opportunity to enjoy our facilities, such as the pool, spa and gym.We look forward to the honour of welcoming you again on your next visit to Pure Salt Garonda. Please do not hesitate to get in touch if you need anything else.Thank you for choosing our hotel and for sharing your experience with us.Best RegardsRaquelGuest ManagerPure Salt Garonda

8/10 Good

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Guest Manager Garonda on 11 Sep 2023
Dear RheaThank you for taking the time to give us your feedback and for choosing our Pure Salt Garonda Hotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your recent visit.Your 4 star rating means a lot to us, and we are delighted that you enjoyed your stay. We continually strive to improve, and your feedback helps us to do so and we hope that next time we can achieve a 5 star rating.Once again, thank you for your support, and we look forward to welcoming you back to the hotel and hope to have the pleasure of serving you again in the future.Best regards,RaquelGuest ManagerPure Salt Garonda

8/10 Good

Paula, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive my VIP expedia upgrade which was disappointing. The location is convenient for everything you need - restaurants, club, sea
Stayed 4 nights in Aug 2023
Response from Guest Manager Garonda on 9 Sep 2023
Dear Ms. PaulaWe are delighted to receive your comments about your recent stay at Pure Salt Garonda. Thank you for sharing your opinion about your experience with us.Once again, thank you for choosing Pure Salt Garonda. We look forward to the opportunity to welcome you back and provide you with another exceptional stay whenever your travels take you to Mallorca.Best RegardsRaquelPure Salt Garonda

8/10 Good

Kelsley

Liked: Cleanliness, staff & service
I enjoyed my stay at pure salt because of its location and access to the beach. We were able to go into the city center quite easily and access the airport in a quick manner. I do feel that the hotel needs some maintenance and updating as it doesn’t quite match the photos anymore. A couple of the bath towels in my room had holes in them, one of the beach towels I received had bleach, stains, and the pool floor needs updating the location and design of the hotel is very nice, but I believe it needs to be updated.
Stayed 3 nights in Aug 2023
Response from Guest Manager Garonda on 4 Sep 2023
Dear Ms. Kesley We are pleased to receive your feedback on your recent stay at Pure Salt Garonda. Thank you for sharing your comments about your experience with us.Our prime location is certainly one of our strengths, and we are glad that it contributed to the overall appeal of your stay. The proximity to the sea, other places of interest such as Palma and the proximity to the airport makes it easy for our guests to explore and make the most of their stay.We would like to inform you that this winter we are going to invest a significant amount of money to make a major renovation in the hotel. We are sorry about the towels, we are going to contact the laundry company we work with to solve the problem of the towels you mentioned.Once again, thank you for choosing Pure Salt Garonda. We look forward to the opportunity to welcome you back and provide you with another exceptional stay whenever your travels take you to Mallorca.Best RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Guest Manager Garonda on 3 Sep 2023
Dear Ms Natalie We wanted to take a moment to express our sincere gratitude for your recent stay at the Pure Salt Garonda Hotel and for taking the time to provide us with a positive rate..Once again, thank you for choosing Pure Salt Garonda. We look forward to the opportunity to welcome you back and provide you with another exceptional stay whenever your travels take you to Mallorca.Best RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Spa was excellent. Pool was great. Miguel the pool waiter was extremely nice and provided great customer service! Paula from the spa was excellent!!! All of the front desk staff were super nice and helpful! Loved all the staff! Highly recommend this hotel!
Stayed 3 nights in Aug 2023
Response from Guest Manager Garonda on 31 Aug 2023
Dear Ms. MeganThank you very much for taking a moment to leave us your rating and comment. We love reading that his stay with us was an incredible experience. His words towards our colleagues such as Miguel from the bar or Paula from the Spa, the reception and everyone in general motivate us to continue working hard and give the best of each of us. We like to be able to help our clients with kindness at any time they are required.We also thank you for recommending us. And we look forward to welcoming you to the hotel on your next vacation in Mallorca.Best regardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel, looking forward to returning.
Stayed 4 nights in Aug 2023
Response from Guest Manager Garonda on 31 Aug 2023
Dear Ms. Jane.Thank you very much for taking a moment to leave us your rating and comment. We love reading that his stay with us was an incredible experience. His words motivate us to continue working hard and improving to give you the best experience.We hope to welcome you again soon at the Pure Salt Garonda Hotel.Best regardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

odin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es uno de los lugares más familiares en que estado una atención y los trabajadores todos son muy nice y ayudan mucho en todo en especial Monica la chica que hacía el cuarto gracias 🙏 por un momento inolvidable
Stayed 6 nights in Aug 2023
Response from Guest Manager Garonda on 31 Aug 2023
Estimado Sr. OdinMuchas gracias por tomarse un momento de su tiempo para puntuarnos y por su bonito comentario, Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Nos gusta que nuestros clientes se sientan cómodos, tranquilos y como en casa, así como lo hacía Mónica con ustedes, y le transmitiremos sus palabras y al felicitaremos de su parte y de la nuestra por su gran trabajo.Esperamos poderles dar la bienvenida al hotel en sus próximas vacaciones con nosotros.Un saludoRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great views and lunch & dining options. Excellent concierge service to help plan your day trips, rent a car and book restaurants. Nice quite pool area close to the beach and the boardwalk.
Stayed 3 nights in Aug 2023
Response from Guest Manager Garonda on 28 Aug 2023
Dear AllenWe wanted to take a moment to express our sincerest appreciation for your recent stay at the Pure Salt Garonda Hotel and for taking the time to provide us with a positive review. Your comments warm our hearts and validate our dedication to providing exceptional, personalized service to each and every guest.Thank you for appreciating our breakfasts and dinners with their views of the sea and being able to see the sunset from all our terraces as well as on the roof top and praising our location and poolIt fills us with immense joy to know that our reception staff contributed to your positive experience. We understand the importance of a warm welcome, help at all times to plan excursions, book restaurants and cars. and we're delighted that our team's friendly and caring approach made you feel valued from the moment you arrived.We look forward to welcoming you back to the hotel on your next vacation.RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Allyson

Got an upgraded room oceanfront with an amazing balcony. Definitely recommend!
Response from Guest Manager Garonda on 28 Aug 2023
Dear Ms. AllysonThank you so much for taking a moment of your time for your rating and review. We are glad that the upgrade was satisfactory and that you were able to see the sea and the sunsets from your terrace and we thank you for your recommendation, it shows us that we have done our job well and motivates us to continue and improve.We look forward to welcoming you back to the Pure Salt Garonda on your next holiday in Mallorca.Best RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel will go above and beyond to make your stay a memorable one. We had a few issues when we stayed and they immediately resolved the issues. The sea view room has beautiful views of the area and you can see the sunset every evening. The hotel is a short walking distance to clubs and bars but in the other direction, there are restaurants with amazing food and quiet places to have a drink. We do hope to come again soon!
Stayed 5 nights in Aug 2023
Response from Guest Manager Garonda on 24 Aug 2023
Dear Mr SamsonThank you so much for taking a moment for your feedback and for your description of the hotel and staff so beautifully. We all work hard to make sure you have a great holiday and to be able to help you with any questions or problems you may have during your holiday. And our sunsets from the restaurants are truly breathtaking!We look forward to welcoming you back to the hotel and send you our best regards.RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with helpful staff, lovely inside pool, great breakfast and lovely room
Stayed 3 nights in Aug 2023
Response from Guest Manager Garonda on 21 Aug 2023
Dear Mr. JonathanWe thank you for taking a moment to rate us and for your nice comment about us and our establishment, such as the rooms, the pool and the breakfast. We all work hard to make your stay as comfortable, pleasant and helpful as possible and we look forward to welcoming you back for another year.We look forward to welcoming you for another year.Best regardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic adults only spot
Stayed 3 nights in Aug 2023
Response from Guest Manager Garonda on 8 Sep 2023
Dear Mr. FernandoWe are pleased to receive your feedback on your recent stay at Pure Salt Garonda. Thank you for sharing your feedback on your experience with us.Our Adults Only status is certainly one of our strengths, and we are glad that it contributed to the overall appeal of your stay.Once again, thank you for choosing Pure Salt Garonda. We look forward to the opportunity to welcome you back and provide you with another exceptional stay whenever your travels take you to Mallorca.Best RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Guest Manager Garonda on 20 Aug 2023
Dear MuhammedThank you very much for taking a moment of your time and giving us a 10. We are pleased that you had a good and happy holiday and hope to have you again as a guest at the Pure Salt Garonda Hotel.Best RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Kelen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 14 nights in Aug 2023
Response from Guest Manager Garonda on 18 Aug 2023
Dear KelenThank you for your gracious feedback regarding your recent stay at Pure Salt Garonda. We are truly delighted to hear that you found our hotel to be amazing.It is our utmost goal to provide each guest with an exceptional and memorable experience, and your words of appreciation serve as a testament to our dedicated team's commitment to excellence.We are thrilled that you enjoyed your time with us, and we sincerely hope that your stay was filled with unforgettable moments and the highest level of comfort and service.Should you have any future plans to return to Pure Salt Garonda, please don't hesitate to reach out. We would be honored to welcome you back and create another remarkable stay for you.Once again, thank you for choosing Pure Salt Garonda. Your satisfaction is our greatest reward.Best regards,RaquelGuest ManagerPure Salt Garonda

10/10 Excellent

BERTHA ROSA, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spa staff! Had an amazing massage. All staff was very pleasant and helpful! The breakfast was delicious and beach access was easy.
Stayed 3 nights in Aug 2023
Response from Guest Manager Garonda on 13 Aug 2023
Dear Ms. Bertha RosaThank you very much for taking the time to rate us and for the nice comment. We are pleased to know that the staff was kind and helpful in everything, your words motivate us to keep working and keep improving our work. We are glad that you enjoyed our massages and that you liked them very much.We look forward to welcoming you back to the hotel again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Manager Garonda on 12 Aug 2023
Dear Ms. RebeccaThank you very much for taking a moment of your time for your 5-star rating. We are glad to know that you have had a good holiday with us and we hope to have you again as guests at the Hotel Pure Salt GarondaBest RegardsRaquelGuest ManagerPure Salt Garonda

6/10 Okay

Katherine

Stayed 6 nights in Jul 2023
Response from Guest Manager Garonda on 29 Jul 2023
Dear Ms. KatherineThank you very much for the time you spent to share your personal impressions of your stay at our Pure Salt Garonda .We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Best RegardsRaquelGuest ManagerPure Salt Garonda

4/10 Poor

Charmaine Pearl

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was average at best. The staff lacked knowledge of the area and things to do. There was no one person that was trained in concierge services. The breakfast staff did not have the best attitude. The area is catered to Germans ONLY therefore my guest and I felt extremely judged and uncomfortable when going to public areas of the hotel such as dining and the swimming pool. If you need a taxi it’s best to go outside of the hotel however most drivers do not want to leave outside of Palma beach area. Please get a scooter or car if you can. The hotel cost for calling a taxi is extremely high. The hotel does not look the same as the pictures. The pool area is basic and so was the breakfast. Upon checkout one of the staff members tried to tell me I owed $1,000 however it was false. The hotel was paid and booked with Expedia. I would never stay at this hotel again or in the area of Palma beach.
Stayed 4 nights in Jul 2023
Response from Guest Manager Garonda on 27 Jul 2023
Dear PearlIn Pure Salt Garonda Hotel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive criticsBest RegardsRaquelGuest ManagerPure Salt Garonda

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend stay, staff excellent, half board food options exceptional
Stayed 3 nights in Jul 2023
Response from Guest Manager Garonda on 27 Jul 2023
Dear Mr RobertThank you very much for your time for your comment. We are glad to know that you had a nice weekend that you asked to disconnect, we like to give our best, our sympathy is one of our keys, and you have enjoyed our half board, we put a lot of care in it.We hope you come back to stay with us soonBest RegardsRaquelGuest ManagerPure Salt Garonda