Due to the CNY crowd, the hotel was not able to manage the morning breakfast well. While it is OK to direct the guests to another venue. the food spread should be comparable to appease the guests. I skipped my breakfast as the alternative venue was not befitting of a 4 star hotel.
Btw, it was stated that Hatten Place is a 5 star hotel bt in actual fact, it is a 4 stars hotel. Hotel. com should be more accurate in your presentation.
Everything is so crowded and have to wait, breakfast, lift, etc. Especially the lift, takes forever to reach, it has to wait so long and when it reach, it is always full of people.
This is just the parking lift to reach lobby, then need to change lift again only reach room.
The check in process took awhile to complete but the front desk stuff very helpful so is fine. The room facilities are good in condition but toiletries not given in full set so i still need to call for housekeeping to request for it.