Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your gracious comments. We are pleased to hear how much you enjoyed every aspect of our hotel as well as all the details in our hotel room and appreciated the little things that make us unique and wonderful. At the same time we regret to learn that our in room facilities did not make you feel satisfied. We do appreciate our guests’ feedback, each guest review helps us improve and enhance our guests’ experience. We wish you a Merry Christimas and we look forward to welcoming you again in the near future. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our hotel, it gives us motivations to strive to do better and continue carrying on our hotel legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your comments. We look forward to creating another experience that will ‘wow’ you on your next visit! Yours sincerely, Guest Relations.

Dear honorable guest, thank you for sharing your review with us! We are delighted to read of the feedback on our hotel, it gives us motivations to strive to do better and continue carrying on our hotel legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

Dear honorable guest, thank you for sharing your review with us! We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

お客様 この度はホテルベバリプラザマカオのご利用いただき誠にありがとうございます。貴重なご意見を共有いただく為にお時間を頂戴いたしまして誠にありがとうございました。また、ご滞在をお楽しみいただけましたとのこと大変嬉しく存じます。またのお越しを心よりお待ち申し上げております。 敬具　お客様関連部

尊敬的宾客您好，感谢您对富豪酒店的支持！在我们酒店，客人的每一丝需求都是我们真诚为之努力的方向。为宾客缔造愉悦的入住体验，这从来不是一个人可以达成的，而是一个团队。我们酒店内每一位团队成员均经过严格的殷选和慎密的考虑后才委派到最合适的岗位元为客人提供服务，因为我们所有团队成员都深信，「最好的服务乃是从心出发」。我们一定更加努力，打造五星级水准，期待下一次的出行，我们能为您创造更加完美服务。在这新春之际，澳门富豪酒店仝人祝愿 阁下与家人，富豪興旺財運顯，瑞鼠呈祥樂滿堂！酒店客务关系部 敬上！

お客様 この度はホテルベバリプラザマカオのご利用いただき誠にありがとうございます。貴重なご意見を共有いただく為にお時間を頂戴いたしまして誠にありがとうございました。また、ご滞在をお楽しみいただけましたとのこと大変嬉しく存じます。またのお越しを心よりお待ち申し上げております。 敬具　お客様関連部

Dear Katharine, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. In the near future, we look forward to seeing you again in town! Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

尊敬的賓客：您好！您每一次的選擇是我們的無尚榮幸，您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚！

尊敬的Kenny：非常感謝閣下的入住與讚賞！很高興 澳澳門富豪酒店能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力為每一位客人提供賓至如歸的入住感受。熱切期待再次光臨體驗！客務關係部敬上

Dear honorable guest, thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our hotel, it gives us motivations to strive to do better and continue carrying on our hotel legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for sharing your review with us! We are pleased to hear how much you enjoyed every aspect of our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Dear Narinder, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed our attentive service, convenient and comfortable accommodation. Our Team Members take pride in delivering excellent customer service with personality. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your lovely review. It is such a joy to know when guests have enjoyed every aspect of our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed our attentive service and comfortable accommodation. Our Team Members take pride in delivering excellent customer service with personality. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your comments. We hope to have the opportunity to be at your service again soon. Yours sincerely.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed our attentive service and comfortable accommodation. Our Team Members take pride in delivering excellent customer service with personality. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for sharing your review with us! We are pleased to hear how much you enjoyed every aspect of our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Dear valued guest, Thank you for your gracious comments. We are pleased to hear how much you enjoyed and appreciated the little things that make us unique and wonderful. At the same time we regret to learn that our in hotel facilities did not make you feel satisfied. We do appreciate our guests’ feedback, each guest review helps us improve and enhance our guests’ experience. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your comments. We hope to have the opportunity to be at your service again soon. Yours sincerely,

Dear KA FAI, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

お客様　この度はホテルベバリプラザマカオのご利用いただき誠にありがとうございます。 マカオ滞在中にご快適にお過ごしましたことをキャリとスタッフ皆さんは心より感謝しております。お客様のご意見やコメントは本社にとしてはとても大事でありますので、関心しております。温かいご意見をいただきまして誠にありがとうございます。wifiがちょっと弱いのが申し訳なく思います。お客さまからいただいた貴重なご意見をよりよく理解し、改善してまいります。すべてのお客さまからいただいたご意見は私どものサービスを改善し進化していくために重要視しております。お客さまに近い将来ホテルベバリプラザマカオへお越しいただけることを心よりお待ち申し上げます。敬具　お客様関連部

Dear Allen, Thank you for your lovely review. It is such a joy to know when guests have enjoyed every aspect of our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Dear valued guest, Thank you for your gracious comments. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations.

Querido Marcelo, En primer lugar, quería darle las gracias por tomarse la molestia de responder al cuestionario booking.com y sobre todo por hacerlo de una manera tan positiva sobre nuestro personal, ubicación, comodidad y competitividad de nuestra tarifa de habitación. Gracias por avisarnos. Siéntase libre de enviar su fabuloso comentario a todos nuestros colegas para motivarlos a seguir haciéndolo bien. Aún así, mantenemos nuestros esfuerzos de mejora y continuamos trabajando durante todo este año para que clientes como usted puedan disfrutar y repetir en el Hotel Beverly Plaza Macau. Esperamos volver a verte pronto. Atentamente

尊敬的宾客：感谢 阁下选择入住澳门富豪酒店，并对我们酒店的服务留下正面的评价！我们热切期待在不久的将来再次为 阁下服务。

Dear valued guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

Dear WAI CHAIN, Thank you for your lovely review. It is such a joy to know when guests have enjoyed every aspect of our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations.

Dear Glen, Thank you for your lovely review. It is such a joy to know when guests have enjoyed every aspect of our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations.

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下再次選擇入住澳門富豪酒店，並對我們酒店的服務給於正面的評價！在中秋佳節即將到來之際，澳門富豪酒店力推全新裝修的六十個中式客房--富豪臻選素雅房及富豪臻選輕奢房。在中國文化風靡全球的現今時代，中式元素與現代材質的巧妙兼柔，唐宋傢俱、明清窗櫺、布藝相互輝映，再現了移步變景的精妙小品，給傳統酒店客房文化注入了新的氣息。全部房間內帶有自動開關窗簾，浴室自動感應鏡前燈與智慧控制台及智慧管家電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！臻選客房完美體現了現代科技與古風裝潢相互融合，給賓客帶來了來嶄新的入住體驗。澳門富豪酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。另外，有關 閣下提及閣下房間異味與冷氣溫度方面的問題，我們已經即時把 閣下的意見向管家與工程部門反映，力求檢討與改善。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下的好評！我們熱切期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店的服務給於高度的評價！富豪酒店位處澳門半島市的中心心臟地帶，無論是觀光購物還是尋求各式各樣的娛樂，都極為方便。各大旅遊景點、餐廳、名店、百貨公司與娛樂設施都近在咫尺。我們酒店旁邊就是公交站可以直達周邊景點。如果您喜歡步行，也可以一邊欣賞城市的景色，到標誌性的新八佰伴百貨公司與大三巴牌坊徒步僅需15分鐘。在中秋佳節即將到來之際，澳門富豪酒店力推全新裝修的六十個中式客房--富豪臻選素雅房及富豪臻選輕奢房。在中國文化風靡全球的現今時代，中式元素與現代材質的巧妙兼柔，唐宋傢俱、明清窗櫺、布藝相互輝映，再現了移步變景的精妙小品，給傳統酒店客房文化注入了新的氣息。全部房間內帶有自動開關窗簾，浴室自動感應鏡前燈與智慧控制台及智慧管家電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！臻選客房完美體現了現代科技與古風裝潢相互融合，給賓客帶來了來嶄新的入住體驗。澳門富豪酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下5分的好評！我們熱切期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店的服務給於正面的評價！在中秋佳節即將到來之際，澳門富豪酒店力推全新裝修的六十個中式客房--富豪臻選素雅房及富豪臻選輕奢房。在中國文化風靡全球的現今時代，中式元素與現代材質的巧妙兼柔，唐宋傢俱、明清窗櫺、布藝相互輝映，再現了移步變景的精妙小品，給傳統酒店客房文化注入了新的氣息。全部房間內帶有自動開關窗簾，浴室自動感應鏡前燈與智慧控制台及智慧管家電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！臻選客房完美體現了現代科技與古風裝潢相互融合，給賓客帶來了來嶄新的入住體驗。澳門富豪酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下5分的好評！我們熱切期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店留下寶貴的評價！富豪酒店位處澳門半島市的中心心臟地帶，無論是觀光購物還是尋求各式各樣的娛樂，都極為方便。位於澳門富豪酒店五樓的富豪海鮮酒家，其餐飲服務在澳門飲食界中是引以為傲的，賓客到店無論是品嘗南北美點，四季火鍋或者飲宴雀局，豐儉由人，住店賓客還享有8折優惠！酒店附近各大旅遊景點、餐廳、名店、百貨公司與娛樂設施都近在咫尺。我們酒店旁邊就是公交站可以直達周邊景點。如果您喜歡步行，也可以一邊欣賞城市的景色，到標誌性的新八佰伴百貨公司與大三巴牌坊僅需徒步15分鐘。另外，我們酒店全新裝修的客房全部帶有自動窗簾與雲智慧電話，不論是客房服務，客房叫餐以至辦理退房手續等都可以一鍵完成！，我們酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，安保是每位 澳門富豪酒店人送給您最真誠的禮物。有關閣下提及的酒店中餐廳自助早餐菜式種類不夠的問題，我們已經把 閣下的意見直接向酒店餐飲管理層反映，力求仔細檢討與改善。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。我們酒店60個全新裝修的富豪臻選客房，其中當然還有嶄新的主題特色親子客房已經與賓客見面，閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並期待 閣下的好評！我們期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

お客様　この度はホテルベバリプラザマカオのご利用いただき誠にありがとうございます。 マカオ滞在中にご快適にお過ごしましたことをキャリとスタッフ皆さんは心より感謝しております。お客様のご意見やコメントは本社にとしてはとても大事でありますので、関心しております。温かいご意見をいただきまして誠にありがとうございます。空調が埃の匂いがして気になりましたことを知り、大変申し訳なく思います。お客さまからいただいた貴重なご意見をよりよく理解し、改善してまいります。すべてのお客さまからいただいたご意見は私どものサービスを改善し進化していくために重要視しております。お客さまに近い将来ホテルベバリプラザマカオへお越しいただけることを心よりお待ち申し上げます。敬具　お客様関連部

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店的服務給於高度的評價！富豪酒店位處澳門半島市的中心心臟地帶，無論是觀光購物還是尋求各式各樣的娛樂，都極為方便。各大旅遊景點、餐廳、名店、百貨公司與娛樂設施都近在咫尺。我們酒店旁邊就是公交站可以直達周邊景點。如果您喜歡步行，也可以一邊欣賞城市的景色，到標誌性的新八佰伴百貨公司與大三巴牌坊徒步僅需15分鐘。另外，我們酒店全新裝修的客房全部帶有自動窗簾與雲智慧電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！，我們酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。我們酒店60個全新裝修的富豪臻選客房，其中當然還有嶄新的主題特色親子客房已經與賓客見面，閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下5分的好評！我們期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.